Google Play Customer Service Issues

I accidentally upgraded our Verizon Life [redacted] account to a platinum level when I switched from an Android to an iPhone last year. It started charging $21.19 per month through auto-debit from our bank account. We only realized this in October upon receiving an email, which we had missed before. Can someone please guide us on how to revert back to our regular account and cancel the monthly platinum charge?

Hello Google Play Support, I am writing to report an issue with the integration for our enterprise, Chegg, Inc. We have noticed a break in the system since 02/20 where invoices and subscriptions subscribed on the Google Platform are missing. According to our process, Google generates a file at the beginning of the month and adds incremental data to it. However, we have the file for February [redacted], but there has been no data added by Google after 02/20. Furthermore, we have also observed that the file for March has not been generated on Google's end. This gap in information is impacting our business, resulting in missed revenue for February. This is a critical P0 issue for us, and we urgently require assistance and escalation to resolve this matter promptly. Please reach out to my manager at [redacted] for any necessary escalations. Thank you, Praveen Kutada

I purchased a $50 Google gift card from Sam's Club roughly two weeks ago. I spoke with a representative for about 30 minutes, and I have a call log documenting her assurance that the funds would be added to my Google Play account. However, upon entering the code, it did not reflect the $50 balance as promised. I would appreciate a prompt resolution to this issue, as I used my hard-earned money for this card and am unable to access the funds as intended.

In January, a scammer gained access to my email and stole $[redacted] from me in Google Play cards. I first sent $[redacted] to the scammer and then realized it was fraudulent when I tried to send another $[redacted]. I now have $[redacted] worth of unused cards. I reached out to the CVS where I bought the cards and they advised me to contact Google. Despite sending letters and making calls, I haven't received a response from Google. I fell for the scam thinking I was helping a friend with cancer and would be reimbursed as promised by the crooks. This incident has cost me all my savings. I'm in desperate need of assistance.

I am wondering why Portugal is not included in the list for certifying a Portuguese lottery app. The gambling application form provided by Google lists various countries, including Australia, Belgium, Brazil, Canada, Colombia, Denmark, Finland, Germany, Japan, Mexico, New Zealand, Norway, Romania, Spain, Sweden, the United States, Ireland, France, and the United Kingdom. However, Portugal is not mentioned. In the PEGI rating system for Europe and the Middle East, which should include Portugal, it is not specified in Google's information. I would like to know why Portugal is not listed for app certification.

I accidentally exposed the Google Play gift card pin number in a photo I sent to someone in Montreal while trying to sell something online. I quickly realized my mistake and attempted to redeem the card's value only to encounter errors and a message stating it would take weeks to resolve the issue. I am now worried the person in Montreal might have already used the card, as they have stopped communicating with me. I am frustrated by the lack of immediate resolution and desire to verify if the card has been used. Contacting Google Play for assistance has been challenging as I cannot directly speak to a representative and am left wondering why resolving this issue is taking so long.

I was charged $64.66 for game activity on my bank debit card instead of my phone account, causing me overdraft fees of $[redacted].00. I do not mind paying for the game charges, but I cannot afford the bank charges. I have submitted the charges to be correctly billed to my phone account. Once this is done, my bank has agreed to refund their fees. I am currently facing financial hardship as I am on disability. When can we expect the charges to be transferred to the correct account and my bank refunded? Thank you for your swift assistance with this issue.

I'm experiencing difficulties accessing my Gmail account as it keeps prompting me to sign in despite showing that I am already signed in. I utilize a pin and fingerprint verification method, which appears to be missing. This issue is critical as I have a rare illness and require access to my emails for medical information and virtual appointments. Unfortunately, I had to cancel an appointment today due to being unable to log in. I am unable to receive verification emails as they are being sent to my spouse's phone instead of my alternate email on file. Moreover, I cannot update the phone number associated with my old account as I no longer use the same number or cell provider. The process of changing passwords via email verification is frustrating, especially when I can't recall the original password. I would appreciate a supervisor contacting me for assistance as emailing is not currently an option. Thank you.

This morning, unauthorized purchases appeared on the Google Play Store using a friend's credit card. The cardholder did not approve these transactions. There were 4 items bought from TuneBlast MoonBlast, which is an AA game app on Google Play. These purchases were not authorized, and the cardholder is requesting a refund for the unauthorized transactions.

I am writing to address an incident that has left me dissatisfied. I signed up for a subscription with the Photo Editor BG Eraser MagiCut, and my Transaction ID is GPA.3[redacted]-3[redacted]0..0. The subscription cost £21.99, but I canceled it before the payment was due. Despite canceling, the money was still deducted from my account, which is unacceptable. I seek a refund for the unauthorized charge. I have reported this issue and cleared everything from the Play Store to prevent further charges, but I am eager to know what steps will be taken regarding the money that was already deducted.

I have made 14 purchases on the Mistplay app expecting to receive [redacted] units with each purchase and one of them should have come with [redacted] units. Unfortunately, I did not receive any units with my purchases. After contacting customer service and providing receipts, they claimed the receipts were unacceptable since they need to specify which machines the purchases were for. This requirement is frustrating as I don't know which machines each purchase was made on. In the past, I have never faced such an issue as units were promptly added after purchases. I now need a copy of all receipts from the end of March and throughout the month. Thank you. - Judy G.

I tried to get a refund from Activision Call of Duty following advice from a Google support team member, but I was unsuccessful. Please take note that in the third screenshot, my Activision email is [redacted], while I used [redacted] from the Play Store for my purchases. All my progress is linked to my Activision account, so I needed to mention the email for support contact. It's complex, and I'm reaching out for assistance, typing this at 2:30 am, sacrificing sleep. Refund issues are frustrating. Any clarifications, please feel free to reach out. I can provide all necessary proofs and IDs if needed. Google, please help me promptly.

I am inquiring about the status of my refund request with reference number 8-[redacted]3. My old device was used without my authorization, resulting in unauthorized charges of $63 from Google that overdrew my bank account. I was unaware of my missing phone until this incident. Despite unsubscribing last month, the app "majesto" still charged me for May. The financial strain this has caused is significant, as I live on a limited income of $[redacted] per month. I urgently require the refund to be processed. I have taken measures to prevent further unauthorized use of the device by erasing it using the "find your phone" app. For communication regarding this matter, please contact me at [redacted] Thank you.

I want to share my experience of being scammed. I received an email on October 23, [redacted], from a friend, Ashoke Bhide, asking for $[redacted] to buy Google Play gift cards for his niece's birthday. The email seemed genuine, so I bought the cards using my Capital One Mastercard. I later found out the emails were fake as my friend's email was hacked. Subsequent emails requested more gift cards, and I ended up purchasing $[redacted] worth before realizing it was a scam. I reported the incident to the Toronto Police and informed Google Gift Cards. Despite keeping all receipts and cards, the merchants I bought from refused refunds. My friend confirmed his emails were compromised. I'm sharing this to warn others. Thank you. - Koovapady Krishnan (Alias Krish)

I am currently outside of Canada and facing difficulty accessing my Google accounts and subscriptions. Recently changing my password and having two-step authentication enabled has led to Google attempting to verify my identity through a phone number that is currently switched off. Verification codes are being sent to an email address different from the one I recall using. I request that the codes be sent to my current number or to my preferred email address. I am willing to provide any necessary information for identity verification. Unfortunately, I cannot use my phone number for verification until the end of June [redacted], impacting my business. I urgently need this matter resolved. I anticipate your prompt assistance. Thank you, Numayer Shuvo

I downloaded a game from Google Play that charged over $[redacted] to my card without authorization. I went to the bank to dispute the charges. Unfortunately, Google Play has removed all the points I earned over months of playing. Now, when I try to redeem some points, I'm asked to verify my identity by providing a picture of my ID and both cards. Since my card was cancelled due to the unauthorized charges, I don't have the card to take a picture of for verification. I hope for assistance in resolving this issue without unnecessary complications. I believe it's unfair that I can't use my Google Play points.

I have noticed multiple charges from Google on my account totaling approximately $[redacted]. I am looking for a way to reach a live customer service representative who can assist me in understanding the nature of these charges. It is essential for me to get a refund promptly, close the related accounts, and gain clarity on where the funds have been allocated. The situation has become quite excessive, and I prefer to resolve it over the phone as I find it more effective to communicate directly with a person rather than online. My aim is to have a conversation with a human representative to address this matter with urgency.

I have owned this Google email address for years and have over 60,[redacted] unique emails sitting in there, not counting their threads. I am Canadian and now live in Uganda. I used a Ugandan line from Africell (formerly Orange) Telecom as my contact, but the company closed sometime back. I did not realize that I had this number on Google until I was locked out of my account and two-factor authentication could not resolve the issue since the number is no longer available. The email is [redacted] I realized that I had an email address [redacted], which I used for just a short time long ago (I had even forgotten about it). But this is the same one which I had used back then as the recovery email. So again, I cannot do anything. I have now created a temporary email to use as I try to sort out my issue - hopefully: [redacted] I have tried every automated option there is and have finally given up. I have too much data in Google, including in Google Drive. If I am given the opportunity to verify my identity or have physical interaction, I believe this could be resolved, but Google doesn't seem to have any such options! Can GetHuman help?

I encountered an issue while transferring money from Venmo to Cash App. Unfortunately, money was taken from my Chase account. After reaching out to Venmo, they asked me to verify my identification by purchasing a gift card. I followed their instructions, but there were discrepancies in the gift card amount. In a desperate attempt to resolve this, I returned items I purchased with that money. I received a phone number and case manager details, believing it was a legitimate Venmo support contact, but upon providing the gift card information, I lost all communication with them. This situation is urgent as it is affecting my ability to pay rent and my car payment. I tried to seek a refund from Walgreens, but they couldn't assist me. I urgently need help with this matter to avoid eviction and losing my means to get to work. Your prompt assistance would be greatly appreciated. Thank you.

As an elderly individual with disabilities, I urgently require assistance after experiencing credit card fraud over two years ago. Despite receiving a statement related to the fraud, I am facing challenges: 1. I struggle to print the lengthy [redacted]-page statement due to formatting issues. 2. The statements I received are in Arabic instead of English, which is required for the court proceedings. I kindly request the following: 1. Ensure I can print all the transaction statements as per the court's request. 2. Provide all statements in English promptly as my next hearing is scheduled for May 23, [redacted]. Thank you for your urgent attention to this matter.