Google Play Customer Service Issues

I am experiencing an issue with my monthly subscription being cancelled due to payment declines. I have been instructed to update my payment method during a grace period. Unfortunately, I can only pay via direct carrier billing as my debit card encounters an error when entering the account number. I need guidance on how to continue paying the subscription fee exclusively through direct carrier billing. My current provider is Telenor, and my number is +[redacted]89. It would be helpful to understand why the payment was declined this time, especially since this method worked in the past. I urgently need assistance to resolve this payment issue before my Nord VPN subscription expires. I rely on submitting the receipt to the office for reimbursement. Your prompt attention to this matter is greatly appreciated. Thank you.

Hello, I'm Luis T. I recently purchased a $50 Google Play Gift Card for my sister. After redeeming the code to her account, her Google Pay Profile got suspended. I'm frustrated by this situation after spending $50 on the gift card, as it's now unusable. My sister relocated from Venezuela to the States, and even after changing the profile, the issue persists. Email: [redacted]

I am experiencing difficulties with a game I purchased from the Google Play Store. While playing, I invested a significant amount but encountered frequent crashes, despite following developer advice to reinstall the game, which did not resolve the issue. It has been nearly a month dealing with this problem, feeling frustrated for having invested money into a faulty game. I requested a refund and was warned that my account could be banned if pursued further. My attempts to reach out for assistance over the past two weeks have been unsuccessful. At this point, I only seek a refund to my Google account. I have lost trust in games developed overseas and hope for a resolution. Your assistance in processing my refund request is greatly appreciated.

I added $30 to my Google Play account today. However, when I attempted to make an in-game purchase, I received an error message stating, "ERROR Your transaction cannot be completed. To continue this transaction, contact us (learn more)." Clicking on "learn more" directed me to a help page about securing my account from being hacked. This situation is quite frustrating. Please assist me in resolving this issue. My email address is [redacted]

Greetings, I recently experienced a mix-up with my phone and am now facing difficulty accessing my email account "[redacted]," which is linked to my Facebook containing valuable photos and contacts. Due to changing from an iPhone6 with thumb recognition to a new Android device, I am unable to recall the email password. If possible, I would appreciate guidance on regaining access to my old email. For reference, my new email is [redacted], and my updated phone number is [redacted]. Thank you for any assistance in recovering my email, which was frequently used at a previous address in Salt Lake City before I relocated to White City, Utah.

Hello Martin, I appreciate you getting in touch. I'm Druss, and I'm here to help you today. I see your concerns about the app purchases made by your children. I'm sorry to hear about this situation and will do my best to assist you. Upon reviewing your request, I regret to inform you that since the purchases have already been completed and received, we are unable to process a refund. Once items are purchased and used, we are unable to issue refunds as per our policy. Our records indicate that all the purchased items on this account have been used. Moreover, please be aware that we are unable to determine the specific individual who made the purchase apart from the account holder. It's advisable to utilize parental controls on your device or implement other measures to prevent unauthorized access or accidental purchases by your kids. Please note that Coin Master is not intended for minors, and their participation violates our terms and conditions, potentially resulting in the suspension or closure of your account. I recommend contacting your app platform, as they might be able to assist you with a refund. Here is the link to the platform for your convenience: Google Play The amount your kids spent from this account is £[redacted].

Dear Sir or Madam, I am writing to appeal the decision made on 12/23/21 regarding charges on my account. Over the last 30 days, I have cancelled all Google Play transactions since 12/01/[redacted]. I am disputing the payments made to Google Play and the game developer without my authorization. It seems that my 4-year-old son, E.Y.V., unknowingly made these purchases through children's game apps on my phone. Upon noticing these charges on my Amazon Visa statement on 12/22/[redacted], I blocked the card. I request a refund of €[redacted] for all unauthorized transactions made in December [redacted]. I assure you neither my wife nor I made any purchases from Google Play or game distributors. Despite contacting Google Play and outfit7, we have not received any assistance. It is clear from the emails attached that no one is taking responsibility for these unauthorized charges. We deny any negligence in caring for our son and emphasize that we did not knowingly agree to any contracts or purchases. Thank you. Vossoughi

My play card indicates that $[redacted] will be added to [redacted] instead of [redacted] This is preventing me from redeeming the card. I have copied the message for reference. Please advise on how to rectify this issue.

A few days ago, I had to reset my phone. Before doing so, I emailed everything in a PDF to myself. I had trouble accessing my email due to a forgotten password. Even after resetting it, I couldn't input the code sent to my phone number ([redacted]). Consequently, I can't access my contacts via Gmail. I managed to retrieve some data by signing into Google using my mom's account. However, I still need access to other information on my phone, but it seems to be stuck on my husband's email that isn't receiving any messages. This cycle has left me unable to get into my account and I urgently require assistance.

I am requesting that you stop withdrawing money from my account immediately. I did not authorize these withdrawals, and this has been an ongoing issue since November. I have tried to resolve this before, but the withdrawals continue to happen twice a day. I am unable to reach anyone to stop this and receive no notifications prior to the withdrawals. This situation is unacceptable, especially during the challenging times following Hurricane Ida. I demand that all the money taken from my account be returned promptly as I never consented to these transactions. If my funds are not refunded by tomorrow, I will have to involve my attorney due to the illegal nature of these actions.

Thank you for responding. I recently emailed The Walking Dead: No Man's Land team with a suggestion. I would like to propose a program that automatically flags players who have been inactive for over 7 days with a red warning sign for guild leaders and moderators. It should allow elders or moderators to remove these members if the guild leader doesn't act, especially in cases where there may be personal ties. Inactive players who only show up after a week to benefit from others' hard work should be addressed. They should not be allowed to take advantage of active players' efforts. By implementing a system that removes consistently inactive players based on their low scores, regardless of logging in, we can create a fairer environment for everyone. This approach can set a new standard in gaming and discourage exploiting other players. Let's prioritize fairness and discourage unethical gameplay for a better gaming community.

We recently received a high bill from EE on January 13, [redacted], with Google Play charges totaling approximately [redacted]. Initially, we suspected our son was making unauthorized purchases. However, upon closer inspection of the email receipts, we found out that the charges were incurred by a different phone number, [redacted]1, not associated with our account [redacted]6. These purchases were not made by us. The receipts were sent to [redacted] We kindly request a refund for these charges promptly as we are a low-income family and cannot afford unauthorized expenses. Thank you.

Dear Google Team, My mobile phone has been out of order for a few days, and I've lost all access to my Google account. I can't recall the email address I used to register or my username. The issue is that there's a payment scheduled through my PayPal account for an upcoming NordVPN subscription. Unfortunately, NordVPN couldn't locate my account since it's linked to Google Play Store. I kindly ask for your assistance in retrieving and reactivating my Google accounts and email address to prevent the scheduled payment. I would appreciate a response in German. Thank you. Best regards, Piero Codispoti Phone: +49 / [redacted] / [redacted]9

I am concerned about my niece inadvertently incurring charges while playing Coin Master on my partner's phone. Despite having a zero cap on both phones, she unknowingly exceeded a limit and now faces unexpected fees for in-game spins. Even EE confirmed our zero cap status should have prevented this. When discussing this with an advisor, they shared a similar experience with their own child and recommended contacting you for a refund and to prevent future charges. My partner, Ryan Haines, can be reached at [redacted]4, and my number is [redacted]8. I have no intention of paying for unauthorized charges, especially for a supposedly free game. Please rectify this issue, remove the charges, and institute safeguards to avoid a repeat. Kindly advise on any necessary steps from my end. Kelly Gill

I have recently switched to a different antivirus and have been struggling to file a claim for a refund of the subscription payment made through Google Play for the AVG AntiVirus app. I kindly request assistance to resolve this issue promptly before the 30-day refund period expires. I have included all relevant details below, including the transaction information and an attached invoice for reference. Transaction Details from Google Play: - Product: Ultimate annual welcome offer (AVG AntiVirus - Mobile Security & Privacy) - Price: €23.99 - Date and Time: Wednesday, December 29, [redacted], 9:49 - Quantity: 1 - Subtotal: €19.83 - VAT: €4.16 - Total: €23.99 - Payment Method: Visa Any help in addressing this matter would be greatly appreciated. Thank you in advance.

I bought a Google Play gift card in the United States and tried to use it today, only to find out it can only be used in the United States. This has happened before, and if not fixed, I will stop using Google Play. Looking forward to your prompt response. - Debi Davis

I recently received a $[redacted] Google Play card as a gift. I am not familiar with how to use these cards, but I entered the information and clicked redeem. Initially, it acknowledged the $[redacted] amount, but then asked for more details. Mistakenly, I clicked redeem again instead of providing additional details, and it stated that it couldn't redeem the code, mentioning it can only be used in the US. I reside in Coeur d’Alene, Idaho, in the USA. How can I ensure I receive the $[redacted] credit that is rightfully mine? I am not very knowledgeable about technology, so I would appreciate a step-by-step guide on what to do. I have screenshots of each screen I encountered and can attach them if necessary. I am thorough and take precautions because I tend to make mistakes. I hope Google Play can credit my account with the amount from the gift card. Thank you.

Dear Sirs and Madams, On Monday, February 21st, at 2:11 pm, I received an email from the president of my current employer instructing me to purchase 6 Google Play cards worth $[redacted] each. While I was in the process of purchasing the cards, a Target store employee advised me to confirm the legitimacy of the request with my supervisor, who then confirmed it was a scam. Despite my efforts to stop the transaction, it was too late. This situation has caused me immense stress and financial hardship. I have filed a claim with my financial institution, but they were unable to prevent the transaction and suggested I seek reimbursement from Google Play. I have provided all relevant documentation, including the Google Play cards, receipt, email, and store information. Additionally, a Target customer service employee witnessed the incident and is willing to testify on my behalf.

I purchased two one-year subscriptions for $39.99 each through Google Play in-app purchases for my Wyze security cameras. Even though the payment went through on my debit card and Google shows my subscriptions as active, I still haven't received the services on my Wyze app. I contacted Wyze customer support, but they couldn't assist since it was a Google Play transaction. I need the subscription applied to my account or a refund if that's not possible. I'd like to speak with a customer representative to provide more details about the problem.

My child created an account recently and had his tax information approved by Google. He uploaded a book, and Google mentioned a 7-day review period. On the sixth day, the account was unexpectedly deactivated. My child is upset, and we haven't received any communication regarding the reason for the deactivation. We strongly urge them to provide an explanation via email to either me or my child for this sudden account deactivation.