Google Play Customer Service Issues

Hello, I have reached out via email and in-app messaging to the developer two days ago, but I have not received a response yet. I will explain the issue I am facing. On the 15th, I bought two packages: - $49.99 for $1.5 billion chips - $84.99 for $3 billion chips These purchases were successful. However, on the 21st, I made the same purchases again due to losing chips while playing. After buying the $84.99 package for $3 billion chips, I only received half of the chips. Even after restarting, the remaining chips did not come through. Following this, I bought the $49.99 package for $1.5 billion chips, but I only received $[redacted] million. In total, I am missing $2 billion chips. I have not heard back from the developer through email or in-app chat, and I am concerned about the lack of response regarding my significant purchases. I am willing to provide the Google receipts for both transactions to compare the amount of chips received to what was promised. Thank you, A. Byers

I have a video of the village head's husband using derogatory language towards our villagers. I shared this video on my Facebook account under the name of Suman K. Now, the head is threatening to find out my identity from this account and harm me, but I am in danger from this person. I am a visually impaired person seeking assistance. Thank you. The head threatens to falsely report to the police and file an FIR by providing a fake ID. I mention the Gmail account that I used to create my Facebook account. Please help me. Thank you. Email: [redacted] The head said yesterday, on December 24, [redacted], that I am going to the police station. If he has been to the police station, please do not disclose my information or my ID. I am in danger from this individual.

I posted a video on Facebook which I received on WhatsApp. In the video, the chief's husband was using abusive language. I deleted the video from that Facebook account and then deleted the account too. However, the chief's husband is threatening to track down the account through cybercrime experts and file a police report against me. I am visually impaired, so please help me. I am providing the Gmail ID on which I created the Facebook account. Thank you. Email: [redacted]

Dear Sir, I posted a video on Facebook showing the husband of the village head of the Gram Panchayat using inappropriate language towards our villagers during a meeting. I received the video via WhatsApp and shared it on Facebook. The village head threatened to file an FIR against my Facebook account and harm me. I fear for my life. I have deleted the Facebook account and removed the video, but the village head is still threatening to involve the police and cause me harm. Please help me. Thank you. I am visually impaired. Email: [redacted]

I recently noticed an unauthorized charge of 83.88 on my Google Play account for the app "DU Recorder." My 10-year-old downloaded this without my permission. Surprisingly, when I checked the app on my own phone, there was no mention of any charges; it even indicated "try for free" next to it. I swiftly stopped all future payments to Google via PayPal, but I am unsure if this applies to this particular purchase. Despite the payment going through today, the app was downloaded earlier this week and has not been used today. I have reached out to my bank, who advised contacting Google directly. Additionally, I have informed DU Recorder that this purchase was not authorized, but I am yet to receive a response. I am eager to ensure that this payment does not push through. Furthermore, I have reviewed and adjusted all the settings on my son's phone as I was unaware that his device was linked to my account.

I have a Google Play gift card that I intended to use for discounted books, but I learned I can only download them to my phone, which has limited storage and screen size. I want to find out how to check the card balance and if I can use it to pay for a movie. I prefer not to watch on my small phone screen. Can I transfer the movie to my smart TV or Kindle Fire instead? If not, I might sell the card. Please provide a solution or stop sending me promotional emails. Thank you.

I am experiencing an issue with my recent payment for my Pandora account associated with my Gmail address. After changing credit cards due to a compromised previous card, I updated the information on both Pandora and Google. However, Pandora claims not to see the updated card. On my Google account, it's indicated the subscription will renew on January 22, [redacted]. Despite sending all details, including screenshots, Pandora hasn't resolved the billing problem. Allegedly, my account was debited to cancel on December 25. I used to pay through Paypal until June [redacted], then switched to direct payment via Google Play. Any assistance is appreciated. Thank you, B. Braslow.

I recently purchased movies which now won't play. I expected that once a movie is bought, it remains in my Library, but the TV keeps buffering. I don't believe it is an issue with my internet as Netflix and other services work fine. I request a full refund as I am unable to watch the movies at my convenience. Movies I purchased include Jumanji 2, Ghostbusters 2, Jason Bourne, and Ice Age. I attempted to contact Google via phone, but the call wouldn't connect. Online support yielded no response. I believe I should receive a complete refund for the purchased movies since they are on my account, proving my ownership. I await a response, as I expect to be able to watch the content I paid for.

I have tried to process refunds for multiple purchases on my account without success. Despite providing detailed information, I only received automated denials without any investigation of my situation. One instance involved Make It Rain charging me twice for a single item, with no response from the developer after contacting them. Though a purchase showed as failed, the amount was deducted from my bank account twice. Additionally, games like Soul Guardians and Final Fantasy have not issued refunds past the 48-hour mark. Final Fantasy denied a refund even after I deleted the game, prompting me to contact Google for assistance. However, the promised refund and instructions were not provided. It seems refunds were not issued when games like Soul Guardians and Mighty Heroes closed as well, despite multiple purchases made on those accounts.

Hello, Approximately a month ago, I began playing a game called Star Trek Fleet Commander. I made several in-game purchases based on the belief that it was in a pre-release phase. However, upon the global launch, pre-release participants like myself were segregated to a separate server, hindering our ability to interact with other players. This information was not disclosed beforehand and significantly impacts the gameplay experience. Additionally, there are considerable issues with the game's microtransactions. The more money you spend, the better the rewards are for future purchases, creating an unfair advantage. The most troubling aspect for me is the unhelpful support team, who seem more interested in avoiding problems than resolving them. Their single daily response is often irrelevant or inaccurate, as can be seen in this excerpt from my interactions: [redacted]. I had hoped to give the game developers a chance, but the situation is increasingly reminiscent of fraudulent behavior. Despite presenting evidence to the contrary, they insist that their Loot Box rewards are genuinely random. I am seeking a complete refund for all transactions made to this negligent, deceptive, and potentially illegal game company. I have additional proof of their misleading tactics with not just myself, but other users as well. I strongly urge caution when considering this game and recommend that a warning be issued on the Google Play store or that the game be removed from the platform altogether. Thank you for your attention, and happy holidays. Chase

I have been playing Rise of Civilizations for quite some time. In strategy games, it's not uncommon for players to feel upset when they are eliminated. Unfortunately, I have been experiencing harassment from a fellow player for the past month or so. He took a screenshot of my profile picture, which features my girlfriend and me, and edited it to show just her face. Despite muting him in all chats, he continues to contact me by changing his name to offensive terms and sending unwanted messages. Despite reaching out to customer support and utilizing VIP services, the issue persists. I am now seeking a refund for all the money I have spent on the game, as this situation has deeply affected my girlfriend, who struggles with depression. It is disheartening that the game developers have not taken decisive action against this player's bullying behavior. I have evidence in the form of screenshots of my reports and the messages he has sent. This has led me to the difficult decision to leave the game and request a refund, even in the form of a Google Play gift card. I appreciate any assistance in resolving this distressing situation, as it has significantly impacted my enjoyment of the game.

In December, I downloaded an app called "Photo Lab" from the Google Play Store. I signed up for a free trial, but uninstalled the app before it ended and canceled any subscriptions. Despite this, I have been seeing suspicious charges of $4.99 attempting to go through on all my listed cards, including my bank. Even though I deleted the app and canceled the trial, these charges persist on different cards. I am prepared to take legal action if this continues. I have proof of cancellation via email and upon checking the app, it also confirms the cancellation. I have taken necessary steps on my end and hope that this issue can be resolved promptly. Thank you for your attention to this matter.

On December 28, [redacted], when I logged into Charm King, I was dismayed to find that all my progress had been lost, reverting the game as if I were starting anew. Following the app’s troubleshooting advice, I restarted my phone and upon logging back in, my level progress was restored, but all my acquired items were reset to zero. This included losing all the gold I had earned and purchased, cherries, scrolls, and various items bought within the game. Similar incidents had occurred between July and November [redacted] but were of lesser impact, so I did not report them. On January 2, [redacted], the same issue recurred, wiping out all my progress and purchased items once again. Despite sending two emails to Charm King as per their help section’s advice, detailing the losses on both occasions, I received no response from the company. Feeling neglected and disheartened by the substantial losses incurred, I no longer wish to continue playing Charm King. Given the significant financial investment I have made in in-app purchases over the years, totaling thousands of dollars, I am earnestly requesting to be reimbursed for the losses experienced. This refund request is exceptional compared to my previous smooth experiences with in-app purchases, and I appreciate any assistance in resolving this matter. Thank you for your attention to this issue. R. Ensley

Thank you for signing up for a free trial subscription from NGUYEN VAN NGHIA on Google Play. The trial is scheduled to end on Jan 6, [redacted]. To avoid being charged the weekly subscription cost of ₹8,[redacted].00, remember to cancel before the trial period ends. Order details: Order number: GPA.3[redacted]-5[redacted]8 Order date: Jan 3, [redacted] 11:49:45 PM IST Item: Free trial (Zip File Reader - Zip & Unzip Files) Price: ₹0.00 Payment method: Mastercard-[redacted] By subscribing, you are giving authorization for automatic weekly charges. You have the freedom to cancel anytime. Contact NGUYEN VAN NGHIA for further assistance. For any queries, refer to Google Play for a seamless entertainment experience. Visit the Google Play Help Center for support. Remember not to respond to this message.

Recently, the game Love Nikki on this platform has turned very predatory in encouraging players to spend more money with multiple events requiring the purchase of numerous items. The concern arises as another similar game from the same company shut down, causing players who had invested money to lose it all. Wondering if refunds are possible due to significant spending, I'm hesitant to support their cycle of shutting down servers to launch more profitable games. In addition to frequent events, they manipulate purchases and hide gacha item statistics, leading players to spend excessively. The game's connection solely to Facebook accounts poses a risk of losing access and receiving no support for refunds, as the company intimates that refunds may lead to account termination.

Hello, I am facing an issue with a large payment of [redacted].75 rupees that I sent but was not received by the third party. The transaction shows as processing failed by the partner bank, without a transaction ID available. My account was debited [redacted] instead of the full amount. I urgently need help with this because it is a significant sum, and I am currently without funds. I cannot find a valid Google Pay customer care number to address this problem. I tried calling a number I found ([redacted]) but it did not work. Please provide a proper solution and ensure that the money is refunded correctly. Thank you. My contact information is [redacted], and my email is [redacted] My alternate number is [redacted].

Due to poor credit, I faced rejection for a loan, which left me desperately in need of a car. After finally getting approved elsewhere, I was instructed to purchase a $[redacted] Steam card to activate the loan. Subsequently, I was asked for an additional $[redacted] due to my credit history, followed by a request for $[redacted] for insurance. Sensing something was amiss, I demanded a refund, only to be met with disbelief and refusal from the company, leading to a heated exchange. They insisted on keeping $[redacted] for their time, leaving me feeling ill as this amounted to my rent money, resulting in eviction. Struggling to determine my next steps to address this situation.

Dear Google Play, I am encountering significant challenges with the game app Empire War: Age of Heroes. My account is registered under the email [redacted] Unfortunately, the game is riddled with unresolved bugs despite my substantial investment. Issues include events starting late, the difficulty in acquiring powerful mounts and weapons due to high costs, lack of reimbursements for gold spent on attacks, and weapons failing to function correctly. These problems create a frustrating experience for players, and the developers' lack of response to user feedback exacerbates the situation. I am considering discontinuing my participation in this game and request a refund for the considerable amount of money I have spent recently. I believe that addressing these issues is crucial for the game's improvement. I look forward to a constructive resolution and hope to maintain a positive relationship with Google Play through other games in the future. Best regards, Hjörtur T. Halldórsson

On January 1st, [redacted], I purchased a $[redacted] Google Play card at Walgreens to show good credit to First Financial Bank in Ohio. However, it seems their request was fraudulent as the funds did not appear in my account and now my balance is affected. I'm troubled by this situation as it's draining my account, and I cannot afford it. I seek advice on how to stop the payment and prevent any further issues. The card code is bvsj 2J 4 t XE 0e wom 1. Any help is appreciated. Thank you, Pamela K. Contact me at [redacted] in Dubuque, Iowa [redacted].

I have been trying to reach Rockstar Games without success. I also attempted to resolve the issue through Google Play, but was redirected back to Rockstar Games. I purchased GTA San Andreas and Castle of Illusion and encountered a problem where I cannot reinstall them due to an error message stating, "This app is incompatible with all of your devices." I previously played these games on my Shield TV without any issues. This situation is frustrating as the games were purchased through legitimate channels, yet support seems unavailable when needed.