Google Play Customer Service Issues

I have attempted multiple solutions to fix my issues with Google Play, but unfortunately, it is still not functioning properly. After several months of use, the app suddenly stopped working. I encounter a perpetual loading wheel when trying to update or install new apps, and the app fails to launch. I have tried common troubleshooting steps like clearing the app's data and cache, as well as disabling it, without success. As a non-native English speaker, I would appreciate communicating via email rather than phone call to address this matter effectively.

Dear Katherine, I would like to personally thank you for the excellent service you provided me. Your patience and understanding in handling my issue were truly exceptional. I am grateful for your help, and it's evident that a customer care service is fortunate to have a dedicated staff member like you who works diligently without expecting anything in return. This email serves as a compliment to express my gratitude. Your outstanding performance as an employee is truly invaluable, and I look forward to being served by you in the future. Yours faithfully, Valen

Hello. On 11-30-[redacted], I observed a $99.99 charge on my checking account. I believe I accidentally made an in-app purchase while trying to exit the "bank" app, both actions occurring very close together. I am seeking a refund as I would not typically spend such a large amount on an online game. The game in question is a slot game by Murka. I have already reached out to them for a refund, and they directed me to Google Play for assistance. Your help in resolving this matter would be greatly appreciated. Thank you, Brenda.

I'm experiencing an issue with my preorder of Panic! at the Disco's new album "Death of a Bachelor" on Google Play. When I attempt to listen to it, I get a message saying my music is syncing, followed by a notification asking me to wait and try again. I've tried for 20 minutes, switching between wifi and data, without success. Additionally, after canceling my preorder to repurchase the album, the system indicated I'd receive a refund. However, when I tried to buy the album again, it claimed I had insufficient funds. This situation is frustrating, and I just want to receive my money back.

Hello, I recently restarted my Android mobile phone, and when I opened a game I play daily, I realized that all my progress was lost. I was near level 50, and now I'm back to level 1. I had dedicated a lot of time and effort to reaching that level, so losing it was disappointing. The game is Star Wars Heroes by Electronic Arts, and I usually log in through Google Play. I would appreciate any assistance in restoring my game data to around level 47 or 48. Thank you for your help. Sincerely, Zoltan.

Hello, I am having an issue with Google Play where everything works except for certain games and apps. When I install them, they seem to be installed correctly and I can open them and use offline features without any problem. However, with some games, when I try to switch to online mode and sign in with my Google Play account, I receive an error message stating: "Google Play services which some of your applications rely on is not supported by your device. Please contact the manufacturer for assistance." This prevents me from properly using the application as intended. I have attempted various troubleshooting steps such as reinstalling Google Play, Google Play services, the specific application, rebooting my phone, and adjusting the phone's time settings, but nothing has resolved the issue. Any assistance would be greatly appreciated.

Hello, I am experiencing significant issues with the game "War of Nations." I have spent over $[redacted] on bundles for the game, but I have not been able to play for the last month due to constant bugs and glitches. The game keeps getting stuck, and I am unable to attack or move units for hours each day. I have contacted GREE multiple times, but the responses I have received have been unhelpful, leading to ongoing gameplay issues. I am requesting a refund for the money spent on bundles, as I am unable to play the game due to its continuous crashing and glitches. Any assistance in resolving this matter and obtaining a refund would be greatly appreciated. Thank you, Abdallah

Hello, I am seeking assistance with a recurring issue I am encountering while attempting to download paid games from the Google Play Store. Since December [redacted], I have been unable to successfully download the games, despite previously having no issues with billing. Each time I initiate a purchase using T-Mobile billing, I encounter an error message stating that the purchase cannot be verified, prompting me to try again later. After consulting with T-Mobile Netherlands, who confirmed that all settings are correct on their end, I believe the issue may lie with Google. To troubleshoot, I have attempted to resolve the problem by clearing the cache and data of the Google Play apps, as well as deleting and re-adding my account. Despite these efforts, I remain unable to make purchases. I am open to suggestions on how to rectify this situation. If declining a text message from my service provider may have contributed to this issue, I am willing to reset these settings if needed. Despite conducting online research, I have not found a solution. Any guidance or support you can provide would be greatly appreciated.

While managing my devices on Google Play, I discovered an unfamiliar device listed - a Samsung GT-I9500 T-Mobile - US located in Washington DC. This device does not belong to me, and I have already changed my password to prevent similar incidents. I am looking for assistance on how to remove this unknown device permanently from my Google Play profile. Thank you.

The reason for termination was due to violations of the Content Policy and Developer Distribution Agreement. In order to improve user experience, we implemented an update prompt on our app's main interface. This prompt offered users three choices: "download", "skip", and "ignore". Since we were unable to locate the download link for our app on Google Play, we had to provide a link to MyAPP by Tencent, China's largest Android application download market.

Hello, my name is Gary M. McClernan, and I reside in Clearwater, Florida. Recently, I utilized Google Maps on my cell phone to navigate to two locations within a short distance. I noticed an unusual data usage of . GB on the 1st and 2nd of March, even though I rarely used my phone during that period. Could you please explain why I was charged for this data and assist me in receiving a credit for the unused data? Your help is greatly appreciated.

I am continuing to receive alerts about someone logging into my account from a town an hour away. Whenever I log into Bingo Rush 2, it shows that someone has already participated in my daily tournament. I have activated the two layers of security and changed my password three times in the last four days. Is it possible for you to reach out to this individual based on the provided IP address? I feel a bit exploited recently, especially since my credit card was used on Bingo Rush 2. I appreciate you issuing a reimbursement. Thank you for your attention to this matter.

I have screenshots of an accidental click on an advertisement that appeared misleading. I forwarded the issue with a screenshot from my Gmail to the specified ad. However, upon reviewing my email later, the screenshot of the android device had been altered to display a message stating "YOU HAVE WON A FREE DOWNLOAD!" I have reported this to the Play Store and Google support but have not received any responses. I am perplexed by how the screenshot changed in the sent email. Despite having antivirus software, I am worried about this occurrence. Any assistance on unraveling this situation would be greatly valued. Kindly provide guidance. Pinkx

I am attempting to redeem my $25 Google Play gift card purchased recently. However, I keep encountering error code BM-RGCH-06 when trying to redeem it. Despite updating my billing details, the issue persists. I acquired the card from a nearby Walgreens in the US, where I've resided all my life. I am willing to share images of the card code, receipt, and purchase date for verification purposes. Kindly provide guidance on how to proceed.

I received a call from an individual claiming to be from the IRS demanding $[redacted] to avoid arrest. Feeling anxious, I mentioned I couldn't pay that amount. The caller knew details about my bank account and pressed me to pay what I could. I stated $[redacted]. Subsequently, they instructed me to buy a $[redacted] Google Play gift card at the nearest Stop & Shop, which I did. After providing the card details, they said they would contact me. I have the card and receipt and seek assistance promptly regarding this matter.

I am having trouble verifying my account because I no longer have the debit or credit card linked to it. I attempted to use my ID and current debit card, but Google insists on verifying the old card for a purchase. I am unable to proceed due to this issue. I have invested a significant amount of money and time into my games and am now unable to make any Google purchases. The problematic account is tied to the email [redacted] I would greatly appreciate any assistance in resolving this matter. I am frustrated by a situation where a friend or family member who used my account for purchasing in-game items now requests a refund, which I find unreasonable and unjust.

Hello Google Support, I am inquiring about some refunds I am due. I play the game Dokkan Battle, and recently there were issues with the Goku Rose Black Banner. Despite advertising a certain character, Super Saiyan God Goku, he was not even available in the banner. Due to this misleading information, I spent over [redacted] euros attempting to get this character, which was impossible due to the error. I have already requested refunds for these purchases in the Play Store, but I have yet to receive the funds back. I see there are 8 refund actions, but no money has been returned to me yet. I would like to start with the transactions listed as "cancelled" if possible. I hope to resolve this matter promptly. Thank you, Serge A. (DnALANGE)

I am concerned about a possible app that is being used to make calls from my son's number, causing me to receive harassing calls. This has occurred three times today, following previous calls without caller ID. If such an app exists, it should be removed to prevent further harassment from a 16-year-old boy in Texas. I am unsure of how traceable these apps are. If it is real, I believe Google should take responsibility for creating it, as people often misuse technology. I am currently seeking advice from the local police on how to stop this harassment. I have been informed that Google could be behind this app, and I urge for it to be taken down to avoid others going through the same situation. Thank you.

Hello, my name is Vanessa. I recently downloaded the iTranslate app for a free trial but decided to delete it after the first day since I didn't plan to use it much. However, on the 7th day, I received a message from my provider about an additional charge due to the app. I was under the impression that deleting the app would cancel any payments, but I was informed I needed to unsubscribe from the profile first. I had to redownload the app with a different email to unsubscribe from the initial subscription. It seems I was automatically subscribed a second time upon reinstalling the app without a free trial. Now I am being charged twice for iTranslate. The first charge happened because I didn't unsubscribe correctly, and the app automatically charged me. The second charge came after reinstalling the app to unsubscribe. I did not agree to any payment method. I would appreciate assistance in removing the second charge for iTranslate. Thank you for your help.

Hello, I have encountered multiple issues with my purchases in the Tap Sports Baseball [redacted] game. I have faced extended account lockouts and not receiving the rewards I bought. Despite reaching out to their support team several times, I only receive automated responses that do not address my concerns. I have spent a significant amount of money on this game and now seek a refund from when these problems started. I am disappointed by GLU's conduct and hope to find a resolution soon. Thank you.