Goldstar Customer Service Issues

I bought tickets for my daughter and her fiancé to see Joseph at the Citadel Theatre in Lake Forest, IL. Unfortunately, they can't make it tonight. I tried to cancel, but I couldn't find the option. Can you help me get a refund for the tickets and fees? My wife and I, retired and upset about this, wish we could go instead. We appreciate your service and hope you can assist us. Michael R. [redacted] Purchase Confirmation Event: Joseph and the Amazing Technicolor Dreamcoat Location: Citadel Theatre (Lake Forest, IL) Date: Saturday, Dec 22, [redacted], 7:00pm Quantity: 2 half-price tickets Confirmation Number: [redacted] Present this confirmation and photo ID for ticket pickup. Will-Call Name: Brad Landel Seats assigned by venue or supplier in advance.

We bought tickets for K1 Speed in Hillsboro, OR, under reference numbers [redacted]5 for 2 tickets and [redacted]8 for 4 tickets. Before purchasing through Goldstar, we confirmed with the venue that we could walk in on June 21st at 1pm for 6 boys. However, upon arrival, the venue was closed for a private event with no prior notice. I reached out to K1 Speed's corporate office for a refund, and they mentioned I need to request a refund through Goldstar. I am wondering if this is possible. The contact person at K1 corporate assisting with the refund is Laura Bader. Thank you.

Hello, I purchased tickets for Hamilton yesterday, but unfortunately, my mother-in-law, Virginia Johnson, will not arrive in Illinois until August 14th, a day after the show on August 13th at 1:00. She is eager to attend the exhibit and it would mean a lot to her. Can we exchange the tickets for a different date? My husband, Douglas, mistakenly got her arrival date wrong. We apologize for the confusion and appreciate your assistance. It seems I am unable to find a contact number to discuss this, so please reach out via email if more information is needed. Thank you for your understanding. Regards, Deborah J.

I have been trying to reach customer service regarding an event with either this company or the 3rd party Seaport Summer Cruise Series. Unfortunately, I was unable to make it to my scheduled event on Friday, 8/19, at 6:30 PM. I tried to cancel my ticket to receive credit for a future event since the easy cancel button was not accessible, even though the event had not yet started. My confirmation number is [redacted]5. I would appreciate any assistance in getting credit for this event, even if a refund is not possible. If no help is provided, I will have to contact my bank and refrain from purchasing any more events through this platform. I have encountered significant challenges reaching customer service, which has been quite frustrating. Thank you in advance for your attention and support.

I'm Robin Armstrong. I bought two tickets for C.S. Lewis Onstage at the Broad Stage in Santa Monica for 7/18/19. However, my Discover Card was wrongly charged for four tickets. Even though they gave me four tickets, I only purchased two, so I returned the extra pair immediately. Unfortunately, the seats remained vacant during the event. I am requesting a refund of $77.00 on my card. Discover suggested I reach out to this email address before taking further steps. I hope to receive a prompt response. Thank you.

I attempted to purchase tickets this morning for "Sister Act," but the process remained on "Processing" for an extended period before reverting to "Buy Now." I attempted to contact AZ Broadway Theater regarding the tickets but couldn't get through as the will call list is only available on the day of the show. Despite not finding the tickets in the "Your Tickets" section, I tried to purchase them again. This time, the process stalled on "Processing" for over 13 minutes before I exited out. I am now concerned about the security of my credit card details. While I have used Goldstar without issues previously, I encountered frustrating obstacles this time. Trying to access their Terms & Conditions or Refund policy redirects me, requiring me to start the search process anew for the show I was interested in. I hope for a prompt resolution as a lack of accessible customer service may lead to negative reviews for Goldstar. Thank you for your assistance.

Dear Sir/Madam, I am concerned about a potentially unauthorized purchase made with my Visa card on Goldstar. I would greatly appreciate speaking with a representative over the phone instead of via email. You can reach me at my home number [redacted] or my cell [redacted]. Kindly get in touch with me at your earliest convenience to provide more details so that I can contact my bank regarding the Visa credit card ending in [redacted] for a transaction from December 17, [redacted], to March 16, [redacted], amounting to $19.95. Feel free to reach out to me via the contact details you have on file or through email. Thank you for your prompt attention. Sincerely, Jennie V. Email: Jencared@[redacted]

I attempted to buy tickets for the Comedy Get Down show at the Microsoft Theater. After entering my payment details, I received an error asking me to contact customer service due to a word processing issue. I tried multiple times using different devices and credit cards, but the same problem occurred each time. I'm concerned if all those attempts were charged to my credit card.

I bought 5 tickets through Groupon for October 11th and was redirected to your Goldstar website to complete the purchase. Unfortunately, I accidentally selected the wrong date using the voucher number and had to pay extra for another ticket on the correct date. I am now seeking a refund for the unused ticket. The website's small and touch-sensitive calendar made it challenging to navigate, resulting in this issue. If I cannot resolve this matter directly, I may have to seek assistance from my bank to reverse the charge. Thank you.

I contacted Goldstar via email as I needed a copy of my communication since I didn't have one from their website. From: Y J. <[redacted]> Subject: Request for $42.50 Ticket Refund for Salon du Chocolat NY @ Jacob K. Javits -- First Responders Receive Complimentary Tickets Date: November 14, [redacted] at 3:48:22 PM EST To: [redacted] Good afternoon, I am a Deputy Coordinator for the Office of Emergency Management (OEM) in Warren, NJ, carrying a valid government-issued OEM photo ID. I am seeking confirmation that you have processed the $42.50 refund for my purchase with ID#[redacted]5. Following my ticket purchase, I promptly contacted you through your website requesting a full refund. I bought 2 tickets for the upcoming Salon du Chocolat NY event at the Jacob K. Javits Center this Sunday because I encountered difficulties using the first responder code for complimentary tickets or purchasing half-price tickets for Saturday. I was unable to locate the Saturday tickets on your platform. The event organizers have confirmed that the following is available for first responders: Military & First Responder Personnel: Use promo code “SERVE” for up to 4 free general admission tickets on Sunday, November 17. Use code "SERVE50" for a 50% discount on general admission tickets for Saturday, November 16. All Veterans, Active Duty, Guard, and Reserve Military Personnel must present a valid military ID at the venue's registration for ticket collection. Similarly, Police, EMS, and Fire personnel need to show valid occupation ID. Please proceed with the full $42.50 refund for purchase ID#[redacted]5, as the event organizers are assisting me with the tickets for Saturday. I have also informed American Express about this matter. Thank you in advance. Best regards, Yee J. Deputy Coordinator Warren Twp. OEM [redacted]

I purchased and paid for 3 tickets for Chicago Lyric Opera's "Light in the Piazza" on December 22nd at 1:30 pm, but mistakenly selected December 15th ($[redacted].00). Immediately after, I emailed Goldstar Customer Service to fix the date. Goldstar typically sends e-tickets a few days prior to the event. Due to medical reasons, it's crucial to have the tickets for the right date. With our Goldstar Red Velvet membership benefits, adjustments should be possible for my autistic son and me. I would appreciate your assistance.

Subject: Ticket Exchange Inquiry Dear Customer Service, I am writing regarding my recent purchase of 4 tickets for A Charlie Brown Christmas on Dec. 3, [redacted], with confirmation number # [redacted]5 under the name of Pan, Jie. Regrettably, two members of our party are unable to attend the show. I am inquiring if there is a possibility to exchange all four tickets for two tickets with improved seating. Additionally, I would like to know if my husband can collect the tickets on my behalf, considering the Will-Call is under my maiden name. Your assistance in this matter is greatly appreciated. Thank you, Jie Brazelton

I have a question about the Nutcracker performance at the Landis Theater on December 21 at 1 pm in Riverside, California. I have a disability and need specific seating arrangements. I am attempting to purchase tickets through Groupon for the discounted price of $20.74 each, fees included. I aim to secure two adjacent tickets in the Left section, row K, seats [redacted] and [redacted]. Kindly confirm if these seats are available. I am also inquiring about handicap parking at the venue. I understand parking is free on weekends, but I would appreciate information on designated handicap parking or the nearest parking location to the theater entrance. Thank you for your assistance. Your prompt response is appreciated so I can finalize my ticket purchase. Best regards, A.B. Email: [redacted] Phone: [redacted]

On Wednesday, December 4, I bought tickets for Swan Lake at the Ahmanson Theater in LA for tonight's performance on December 11 through Goldstar. My confirmation number is [redacted]2. I was told I would receive an eTicket email more than 24 hours before the show, but I still haven't gotten it, and the performance is less than 12 hours away. Can you please send my eTicket so I can attend the show? You can reach me at [redacted].

Regarding my order number [redacted]7 on the receipt, the ticket shows #PR[redacted]3. I am having trouble locating the ticket prices for the general admission and preferred general admission seats for the Paul Winter concert at the Cathedral of Saint John the Divine on December 21, [redacted], at 7:30 PM. It seems like I may have been charged incorrectly for seating. I cannot find the prices for both categories. Kindly confirm the prices for the 7:30 PM performance. Although we were placed in general admission seats, I think I paid for preferred general admission.

On 11/28/19, I attended the performance of "Miss America's Ugly Daughter" and purchased two tickets for $87.66. I was extremely upset about the experience. The issue was that we were seated in the next-to-last row of the theater, directly in front of four theater staff members who were using bright, illuminated computers throughout the show. The proximity of the computers, with wires hanging over us and touching our necks, was not only uncomfortable but also posed a significant health hazard. The lights from the computers were distracting in the dark theater, affecting our enjoyment of the show. Despite speaking with the theater staff, the situation was not resolved satisfactorily. As loyal customers of Goldstar, we rarely complain, but this experience was unacceptable. We hope that our upcoming shows will not have similar seating issues. We request a full refund for the tickets. This negative experience has left us feeling frustrated and unable to fully enjoy the show. Thank you. - Deena G.

I am seeking a refund for the two tickets I bought for the "Moonlight Forest" event at the L.A. Arboretum on December 26. Upon arrival, we were told the event was canceled. Although alternative dates were suggested, my son had to leave for college on December 27. I am requesting a refund as we were unable to attend the event. Thank you. Hillary S.

I recently listed my first event with Gold Star and offered free tickets. Unfortunately, I didn't have an email list of attendees to send event reminders or more details. Is there a way to access attendee information on the platform? Additionally, we have larger events that require paid tickets, but I am hesitant since I don't have a means to contact attendees if needed. How does the payment process work - is it weekly deposits or after the event? I need more clarity on these processes before selling tickets for future events.

I bought 2 tickets for the Feb. 14 evening show of The National Symphony Orchestra "Pops" concert at The Kennedy Center in Washington, DC via Goldstar. Yesterday, we were informed of a sudden trip out of town on that day. Can these tickets be refunded? If so, what is the procedure? We use Goldstar often, and this is the first time I've needed to request a refund. Thank you for your help. Ken B.

In August, I purchased two tickets for the Josh Groban live series concerts scheduled for Oct 3, Nov 26, and Dec 19. Unfortunately, I didn't receive a notification for the Oct 3 show and missed it, and I also missed the Nov 26 concert despite receiving the email link late. Currently, on the day of the third concert, my Goldstar account does not show any purchase history even though I have receipts for both tickets. I have already reached out to Goldstar customer service, but they seem to only be available Monday to Friday. Any guidance on how to access the concert or help for my sister to access her ticket would be appreciated. I am also unsure if I can receive a refund after the last concert, as their policy states refunds are only available while tickets are still on sale.