Gold's Gym Customer Service Issues

Hola, Quiero compartir mi descontento con la calidad del servicio en el gimnasio Gods Gym en Evans RD & [redacted]. Mi esposo y yo pagamos $[redacted] al mes por la membresía de dos adultos y dos niños, y en los últimos seis meses hemos notado un declive en la limpieza y cuidado de la guardería. Creemos que es injusto que paguemos por el cuidado de los niños y que estén confinados en un espacio mucho más pequeño de lo habitual, con una sola cuidadora para más de seis niños. La señora Rebeca no permite a los niños jugar libremente y los mantiene encerrados, sin dejarles ir al parque debido a problemas en el piso que no se resuelven desde hace dos meses. Los baños están descuidados, faltan toallas de papel y la sala de Gold's Fit carece de suficientes implementos de trabajo, además de estar más concurrida y cara. Las toallas proporcionadas ahora están sucias, las máquinas descuidadas y no hemos recibido respuestas a nuestras quejas. Consideramos cambiar de gimnasio si no se mejora la situación. Gracias por su atención. Espero que puedan abordar este problema, ya que sospecho que no soy la única persona insatisfecha.

Dear Team, I signed up for a yearly membership at The Mall Road branch of Gold's Gym in Kanpur in June [redacted] and paid [redacted]/. Due to distance, I transferred my membership to the Swaroop Nagar branch and they transferred the remaining amount of [redacted]/. However, the current validity of 1 and a half months is insufficient. I am requesting an extension of 3 to 4 months at the same amount or a refund of the money. I feel frustrated as I am not getting a satisfactory resolution from the organization. I would appreciate a prompt response to this matter. Thank you, Gaurav J.

Hello, I would like to cancel a transaction made online yesterday for the amount of $74.23 for a membership that was for my daughter. I contacted Gold's Gym at [redacted] Culebra St. in San Antonio, Texas, and spoke with a lady named Tyler. I explained that I accidentally clicked on the transaction instead of exiting, and she mentioned my transaction was pending and she canceled it. I was concerned how she had my debit card information, and she mentioned she used my phone number for that. Despite her assurance, the transaction appeared in my bank account this morning. I am requesting to cancel everything related to the membership from yesterday. The last 4 numbers on the card are [redacted], expiration 01/[redacted] Mastercard. Thank you.

I signed up for a 3-month personal training challenge at Golds Gym, starting on 1/2/19 for $[redacted].80, unaware of a recurring charge to follow on 4/1/[redacted] for $[redacted]. I canceled on 4/12/19 and wasn't informed of the recurring charge or the 30-day cancellation policy. The manager at the San Antonio, TX location took an extended time to process my cancellation, adding the recurring payment despite my desire to cancel. Chris Dupont, the employee I enrolled with, avoided discussing the recurring charge issue, seeming aware of the lack of prior information provided. He implied I could continue training post-challenge without mentioning the automatic charge. I found his behavior unprofessional and his reluctance to sign the cancellation form concerning. I hope that the cancellation will be effective and that I won't be charged on 5/1/[redacted].

I visited a gym in Gayton Crossing, VA, with my husband for a free trial session. He was pressured into linking a card to his account to secure pricing. After discussing, we decided not to join at that time and informed the associate via text. Despite this, the card has been charged twice. The manager said we need to give a 30-day notice to cancel. I have emailed my cancellation notice but keep encountering difficulties. I declined the offer to take over the membership as I lack the time. I have been trying to cancel for three weeks now and would appreciate assistance with this issue.

Hello, my name is Desma, and I have been seeking assistance with a situation at Gold's Gym that has been unresolved for over two months. Despite reaching out to managers at four different locations, no one has returned my calls. As loyal members for about five months, my family had enjoyed our time at the gym until the distressing incident involving my three-year-old child in the daycare. After reporting the incident to Bill, the AGM, and expecting follow-up from his superior, GM Lynn, we were met with silence. Efforts to contact corporate for answers were futile, and when I finally spoke to Lynn, her response was dismissive and unapologetic. I felt let down by the lack of concern for my child's safety and the absence of accountability. Despite still being charged for our membership, we have refrained from returning. It is disheartening that my pleas for a resolution have been ignored. If anyone in a position to address this matter reads this, I implore you to reach out to me at [redacted]. Your attention to this issue would be greatly appreciated.

My partner and I recently relocated to Reading, MA. We were interested in trying out a gym closer to our new home, so we signed up online for a 7-day pass at Gold’s Gym. When we visited the Reading, MA location with our passes, we were told we needed to sign up and pay for memberships in full to use the pass, despite being promised a trial period. After waiting for the manager's approval, we were only given access for one day. While we liked the gym equipment, we found the bathrooms in poor condition. We value transparency and honesty in business practices and hope Gold's Gym can clarify their trial policy in the future. Thank you, J. Kerivan

I was charged $9.99 twice for the Gold’s Amp app free trial, despite never using it. I canceled immediately after signing up as I wasn’t interested. My bank disputed the charges, resulting in Gold’s charging me $20 twice for “late fees,” even though I never used the app. I have paid my Gold’s Gym membership promptly and feel these “late fees” are unfair. Gold’s Amp emailed me saying the subscription is free with my membership, meaning I shouldn't have been charged. I seek a refund for all these charges or will involve my bank. Thank you.

I have been attempting to cancel my membership for four months now. As a military spouse dealing with frequent moves between Texas and New Mexico to assist my dad in the hospital, I sent in the cancellation paperwork three months ago. Unfortunately, I have still been charged for the past three months. I anticipated one additional charge due to mail delivery times, but seeing two more charges has caused me significant stress. The individual I spoke with assured me it would be a simple process. Regrettably, there is no customer service available outside the gym I attended, and the staff has been unable to assist me in resolving this issue. I am seeking a refund and a prompt cancellation of my membership.

I have been a member of Gold's (previously Rush) for many years. The facilities are adequate, especially since you have a hot tub which I use. However, recently things have gone downhill. Last weekend, October 25 and 26, [redacted], I had bad issues with the restroom at your location at Walker Springs, Knoxville, TN. I needed to use the toilet, but none had toilet covers. I found one with covers, did my business, but there was no toilet paper. Fortunately, someone in the next stall passed me some under the stall. The next day I went back again, and the only stall with toilet paper was the handicap one. After leaving the stall, I walked to wash my hands - no paper towels! I informed the gentleman at the front desk that the bathrooms might as well be closed. It seems that help has been cut to increase the bottom line. Instead, if help is cut too much, there will not be a bottom line because everyone will leave. There is another Gold's at Farragut, which would be out of my way, but if service continues to be as poor as it is, I will have to consider the inconvenience. There is a short, heavyset gentleman that works there who seems to keep things well supplied. The rumor is that the facility at Walker Springs has just recently been taken over by a new owner, and several employees have quit. I can imagine why if lack of consideration is given to employees as is in your restroom area. I'm looking to continue visiting there if things improve, but if not, I'll have to say goodbye. Chris

I have not visited the gym since it closed until this month. I did not receive any emails about my payment method being rejected or any notice about returning to the gym. This month, my credit card was charged twice for $20 and three times for the membership fee of $34.99 each. I am Wilburn F., a Gold's Gym member in Copperas Cove, TX. I was puzzled when I saw multiple charges for membership when I haven't used the gym since March. I never received any notifications about payment issues or dues owed. However, upon restarting my membership, I noticed these charges. Today, I saw an additional charge as well. You can reach me at soldierman434 at yahoo.com. Please provide clarification.

I drove 16 miles to my gym in Westlake, TX, only to find out that the pool was closed without receiving any prior notification via email. As a long-standing member who values following health regulations during the pandemic, I am puzzled as to why the pool closure occurred. Swimming has been crucial for managing my osteoarthritis, and I have eagerly awaited its reopening since June. With limited pool capacity for just two people, the decision to close the pool contradicts Gold's reputation for promoting fitness, stress management, and overall well-being - principles I have come to rely on as a 68-year-old woman. It would be greatly appreciated if the reasons behind this sudden closure could be shared with the loyal members like myself. Thank you. - SD

When Texas gyms reopened in May, I was informed that my local Gold's Gym Express remained closed, and my membership was moved to a different Gold's Gym in Waco without my consent. Despite my wife canceling both our memberships in person and being assured it was done, we later received notice of outstanding fees in August. After multiple attempts to resolve the issue, we were informed by Assistant Manager Hector Villanueva on 9/16/20 that we still owed $86.56. We reluctantly paid to stop further charges, as we had tried to cancel in May but were not instructed to do so in writing, nor did we wish to transfer our membership. We now request a refund of the $86.56 due to the mishandling of our cancellation request by Gold's Gym staff, leading us to believe it was resolved in May. Murray P.

I am a 69-year-old customer who had memberships at Gold's Gym Islip with my husband. We paused our memberships on 2/7/[redacted] for medical reasons for 6 months. When we learned gyms would reopen in August, I attempted to cancel with no success via email and phone. On Sept 2, [redacted], we visited in person and canceled our memberships. My agreement number is [redacted], and I received a receipt with a zero balance. However, I recently received a collection notice from Aldous Attorneys for $68.95 under Acct[redacted], which is unjust as I tried to cancel during the pandemic. I request the collection to be stopped and confirmation of the resolution.

Subject: Issue with Gold's Gym Membership I want to bring to your attention an unresolved matter regarding my Gold's Gym membership at the Medford, MA location, which ceased operations a month before the pandemic. Despite my attempts through calls and visiting the office, I was unable to cancel my membership as the gym was unattended. To my dismay, charges continued on my credit card even after the closure. I took the necessary action with my bank to stop these unauthorized charges. Recently, a collection agency contacted me demanding $[redacted] payment. I want to emphasize that the gym in Medford, MA has been closed for 8 months, yet I have been billed for 2 months of service not rendered. I request your prompt attention to rectify this issue. Please address this matter promptly. This email will serve as a record for any future reference. Thank you for your assistance. Heidar Z./ Maryam M. Phone: [redacted]

I am Pooja Sharma, a member of Gold Gym (Sinhgad Road) since August 18, [redacted], until August 17, [redacted]. During the lockdown in India from March to December, when I returned to the gym, I was not allowed access. They did not extend the lockdown period, instead told me to update or renew my membership forcefully for an extension. 1. As a customer, I prefer a [redacted]% lockdown extension. 2. Please do not force membership renewal. 3. If you are not okay with these terms, please refund my money.

I recently signed up with Gold's Gym but quickly decided to switch to another company due to pricing and negative reviews about my local branch. Even though I never visited the gym, I was told the only way to cancel was by sending a letter of intent to the membership department. Despite following this procedure, I am still being charged almost two months later. The staff at the gym location haven't been helpful, and my credit card company cannot assist me since I initially authorized the payment. I simply want to cancel my membership without any refunds, but I don't want to continue being charged or switch card companies due to their incompetence. Can anyone offer some guidance on how to resolve this issue?

I have encountered a problem regarding race discrimination at Gold's Gym. I represent Europa Sports, Lone Star, and various athletes like Ray Lewis and Dan Marino. The issue stems from racial biases against bodybuilders like Kevin Levrone and Ronnie Coleman due to the color of their skin. Hawaiian and Asian individuals in Hawaii harbor hatred toward black people, leading to obstacles for talented athletes like Ronnie Coleman to expand their businesses in the area. This discrimination is unacceptable and needs to be addressed legally. The government has granted us control over the sports nutrition industry and we have worked hard to promote various innovative companies. It is unfair that individuals of different skin colors face such challenges in Hawaii. Let's stand against such injustices and advocate for equality for all.

Hello, I am Aryana M. I want to cancel my membership and also cancel Arvin M.'s membership. We visited Gold's Gym in Airpark two weeks ago for a tour. The manager pressured us to sign up immediately despite our busy schedules with work and school. He assured us he could freeze our accounts for two months until we could start. However, we were charged not only two weeks ago but also today. This experience has left us feeling very dissatisfied. Thank you.

I am in need of a user manual for a GG 3090ci bike that I recently acquired. The original owner did not provide one, and I am eager to learn how to use the console functions effectively. I am willing to purchase the manual if needed. Kindly send me a download link for the manual. Thank you, H. Craig Wehrung