GoDaddy Customer Service Issues

I recently requested a refund for an annual plan that I will not be using. The refund was approved on Friday and processed yesterday morning. I am seeking clarity on whether the refund is partial or complete, as my account on the app still reflects a "pro" customer status. I received an email confirmation from Apple, as I made the request through their website, assuring me that the refund was accepted. I am eager to confirm the status of the refund to ensure it aligns with the company's refund policy timeline. Thank you.

I purchased four domains on GoDaddy.com, all of which were hacked, auctioned off, and sold under a different brand name. Now, I am in a battle to reclaim my rightful ownership. I am unable to set up two-factor authentication with the Authenticator app. My webpage is no longer functional, and I haven't accessed this account in over eight months due to being locked out. I recently managed to get back into one of the domains and discovered that a broker by the name of Jay Zhao has been selling my domains at a significantly higher price plus a 20% commission. He is associated with a company called SupplyIR located in Yiwu, China. This ongoing situation has affected my business, reputation, and financial losses. I urge someone to reach out to me to resolve this matter, provide assistance, or compensate for the damages incurred. I have all the necessary documentation, including bank statements from when I initially purchased the domains. Thank you.