GoDaddy Customer Service Issues

I reached out to GoDaddy to inquire about my receipt showing an automatic renewal price of $[redacted] in US dollars. I was hoping to confirm this and request a refund if it is indeed in US dollars, as I plan to stop using the domain name phf-site.com. Unfortunately, I have yet to receive a response and I am unsure of how to expedite this process. Being located in Taiwan, the international phone service adds to the inconvenience.

Hello, I'm interested in collaborating with your affiliate program. I have 5 websites each with over 4,[redacted] visitors daily focusing on coding, SEO optimization, etc. I would like to confirm a few details about your program before proceeding. Can you provide promotional materials like a landing page featuring your products for my websites? Additionally, I'm looking for articles about your company to share on my social media accounts and blog, which has thousands of subscribers and an average of 50,[redacted] monthly visitors. I look forward to your response.

As the owner of the domain www.setiabhaktiwanita.com, I am experiencing issues where the number [redacted]7 is not connecting with my webhosting service, HostGator. In the past month, I have updated the nameservers from ns1533.hostgator.com and ns1534.hostgator.com to ns6181.hostgator.com and ns6182.hostgator.com. Despite these changes, my domain still cannot be connected to the webhosting. I am seeking assistance to resolve this matter promptly. Thank you for your cooperation.

I am struggling to update or upload new images to my website. A message keeps appearing saying: 'Fatal error: Allowed memory size of [redacted]56 bytes exhausted (tried to allocate [redacted] bytes) in D:\Hosting\[redacted]7\html\wp-admin\includes\file.php on line [redacted].' I am not very knowledgeable about this, and the forums I checked are too complex for me. Can you provide guidance or assistance to help me resolve this issue?

I clicked on a malicious link and now my website, dirtydeeddonedirtcheap.com, has been moved to Wild West, a subsidiary I didn't know existed, instead of staying with Arvixe where it was originally set up. I reported online fraud to GoDaddy weeks ago, thinking it was your company. Could you please investigate this issue and find out who is responsible for this change? Thank you.

I recently purchased Sitelock for my website and have successfully configured it. However, I am facing issues with setting up the SMART option. I have followed the instructions by creating an FTP account on my CPANEL for Sitelock as my hosting is with another provider. The connection test is successful, but I am stuck when trying to activate SMART. The system prompts me to select the root directory, but I encounter an error message indicating the directory cannot be verified as the "document root." I am given the options of ROOT DIRECTORY or HOME DIRECTORY, but I receive the same error regardless of my selection. How can I resolve this issue?

Dear GoDaddy Team, I registered the domain streamlogue.com in [redacted] under the name Tony Antoniadis. However, after giving access to our tech guy who has since left the company, the domain has been transferred without my consent and I no longer have access to it. Despite the registrant name still being mine, the mobile and email address associated with it have been changed. I am willing to provide identification proof to rectify this situation promptly. I look forward to your prompt response. Best Regards, Tony Antoniadis

I have a domain that has already expired, but I am unable to locate it in the renewal list. When I search for it as I do with other domain names, it shows as "taken." On my profile page where all my domains are listed, there is an alert indicating its expiry status along with a "Renew now!" link. However, when I click on the link, the domain does not appear on the renewal list. The domain expired on January 6th. Could it be in a "process state" before it returns to the public pool? What should I do in this situation?

One of our clients is experiencing email delivery issues, and their provider has informed us that the MX records for the domain lasolucionsa.com are currently using an alias. To comply with RFC rules and avoid security concerns, they are requesting that the mail service provider for lasolucionsa.com be contacted to address this issue.

Today, I signed up with GoDaddy and purchased a new .com domain for my blog on Blogger to replace the original .blogspot.co.uk domain. While checking the settings on my phone, I accidentally "parked" the domain, displaying a "site temporarily unavailable" message. Despite my efforts, I couldn't resolve this issue. I sought help online and even spoke to a live support person, but I still couldn't fix it. All I want is for my blog to be easily found using the new .com domain instead of the old one. Any guidance on how to achieve this would be greatly appreciated.

I created a Wordpress blog with GoDaddy's "WordPress managed hosting." Everything was fine initially, but now whenever I try to edit a post, it either loads indefinitely or shows a message that WordPress is disconnected, as if there's no internet connection. This issue occurs not only with post editing but with any command I try to execute in the Wordpress admin panel. I attempted to troubleshoot by changing the theme and deactivating all plugins, but the problem persists. Interestingly, after restarting my computer, the issue disappears for the first 30 minutes, only to resurface later. Restarting my computer every 30 minutes is not a feasible solution.

Subject: Concerns and Suggestions Regarding Recent Domain Renewals Dear Customer Service, I recently updated three of my domains for a three-year period due to a technical glitch, which cost me more than I had anticipated. Despite speaking to representatives and expressing my concerns, I was informed that no discounts could be offered to rectify the situation. In my feedback, I commended an employee named Chris but also highlighted the lack of support for loyal customers like me. Today, I received a promotional email offering a 20% discount on renewals, which is appreciated, but unfortunately does not help me since I have already renewed. To enhance customer satisfaction and ensure future business with GoDaddy, I suggest applying this discount retroactively to my recent orders. I currently have three charges totaling $[redacted].76 on my card ending in [redacted], and receiving a 20% refund of $28.35 on these transactions would greatly improve my experience with GoDaddy. This gesture would not only benefit me but also reflect positively on your company's commitment to loyal customers. I look forward to a resolution that is mutually beneficial. Sincerely, Traci M.

I have successfully hosted two websites on my subdomains, and they have been functioning well for the past six months. However, recently, I have encountered errors displaying on the pages. The warnings indicate issues with session data writing, and as a result, I am unable to log in to my websites. I would appreciate assistance in resolving this problem promptly.

Hello, I am seeking assistance with a problem where some of my website users are unable to receive emails sent from my site using PHP code (class.phpmailer). Users on Microsoft networks like Live, Hotmail, and Outlook do not receive the emails even when I try to send them via Webmail Access in cPanel. Strangely, when I use Workspace, they can receive the emails, but not when I try to send through the server address in the email settings center using PHP mailer code. Users on networks like Gmail and Yahoo can receive my emails without any problems. I would appreciate any help in resolving this issue. Thank you.

We registered the domain noureda.com on GoDaddy. We bought 'Office [redacted] Email Essentials' for 2 users and are setting up email accounts for noureda.com. When we try to add the TXT records to verify 'Domain ownership,' we see the message: "The zone file is unavailable because the domain's set nameservers do not belong to this registrar." Can you explain why we are receiving this message even though we have the domain on GoDaddy? Thank you.

I am looking to explore my options regarding my email plan. I currently have Email Plan 1 and am using 5 out of 5 accounts. I also created a free email account with hosting that provides 20MB of space, which is insufficient for my needs. Is there a way to increase the storage space for the free account? Can I transfer it to my Email Plan 1? What are the associated costs? Additionally, if I delete an existing email account from Email Plan 1 and the free email account with hosting, can I recreate the available email spot with the same name that I previously deleted?

Hello GoDaddy, I'm Bharat, a developer managing my client's server. The customer number is . I'm trying to transfer a MySQL database from wwbadges.com to wwarmy.com on the same server. However, I'm facing an issue where only tables out of are copied. The process keeps timing out, resulting in an incomplete transfer. I'm unsure about the root cause of this problem. Looking forward to discussing this further with you. Thank you, Bharat

I'm having trouble adding DNS records for Amazon Workmail during the second step. The first step of verifying domain ownership went smoothly, and I created my mailbox. However, when trying to finalize the domain setup by adding a new CNAME record, I encountered an error. The message asks for a valid host name, such as "@" or "subdomain.domain.tld." Amazon provided a list of records with type, host, and value, and I copied the instructions exactly.

Recently, I signed up for a GoDaddy hosting plan called Hosting - Web - Economy - Linux cPanel - year (recurring). I am Cleuberson Nunes Lima. I have a specific question about this plan. I want to use my website for file downloads and need to know if I can host files for multiple downloads. I'm developing a site where users can download files, and I need to ensure I have enough space for file uploads and that my files can be downloaded via links. I am uncertain if the plan supports multiple simultaneous downloads. Thank you for your help.

I have registered a URL through GoDaddy, but it is not visible in my account. I want to make it private, so my name is not associated with it. Even though a WHOIS lookup shows that I own birdgangstocks.com, it's not in my account. Can you assist me in making it private? Once private, will public information sources like WHOIS no longer display my details or will they remain because it's already there?