Gmail Customer Service Issues

We are a non-profit organization using a specific email address. The individual managing this email passed away last year, leaving behind a Google One storage account. We now struggle to access this account as the email is not directly associated with the Google account and the linked phone number is no longer in use. We have no way of retrieving the login information, and we aim to ensure that the deceased's husband is not billed for a service he does not utilize. We can still receive emails at the custom domain address used for the Google account, but we lack the necessary credentials to unlock it. Any assistance would be welcomed.

Dear Sir, I mistakenly set my recovery email the same as my main account. I have my phone number to receive codes, but Gmail is sending a verification code to my recovery email ([redacted]), which is the one I need to access. The account name is ABHAY SAHU, and I am trying to recover my email address [redacted] Thank you.

I recently received a notification that someone from Arizona tried to log into my account. I didn't pay much attention to it initially, but when I tried to log back in, I realized my password had been changed. My attempt to recover the password using another email was blocked, and the associated phone number had been changed without my knowledge. Subsequently, when I tried to access my Steam account, I encountered the same issue. It's quite frustrating as the hacker seems to have taken over both my Gmail and Steam accounts. I would greatly appreciate any assistance you can provide in resolving this matter.

Hello, I am Melody L. Taylor. I submitted a form on Sept. 7, [redacted], regarding my disabled account. I mistakenly provided the wrong recovery email as [redacted] instead of [redacted] My account is disabled, and the recovery email is from my time as a teacher at DallasISD in [redacted]. Since I no longer work there, I cannot recall that email address. Gmail is essential for me to communicate with the outside world. Your assistance would be greatly appreciated.

I recently tried logging into my account that I've had for over 3 years. When I attempted to sign in, it informed me that the password was changed approximately 30 days ago, which surprised me as I didn't recall changing it since my last login on July 29, [redacted]. Despite trying various solutions, I couldn't reset the password because the current account holder changed the email associated with the account to a foreign one that I cannot access. I also attempted to use the account name to address the issue, but Google doesn't recognize anyone with the original first and last name on my account. I urgently need support to regain access to my account, as someone other than me altered the password, email name, and email recovery details. I aim to recover my old account as I still require its use. The email linked to the account is [redacted], with the first name being Gir and last name being SemiAutomatic.

I have not used my old email account, [redacted], for quite some time. I forgot the credentials as I created it when I was younger, thinking I wouldn't need it. Recently, I got logged out of my Instagram, and since this email is associated with it, I urgently need access. This Instagram account holds precious memories and moments that I cherish, and I'm desperate to retrieve them. Could you please send me the email link to reset the account? I can verify my identity through my still-active Facebook account. My birthday is on September 21, and I wish to regain access before then. The security question likely involves my past teacher's name; some possibilities are Ms. or Mrs. with names like Walter, Taubler, Thomas, Brennan, Palalughi from my elementary school days. I appreciate any assistance you can provide. Thank you for your help in advance.

Hello, I am in need of assistance regarding an issue with Google. Even though I am 15 years old, Google thinks I am under 13 because I do not have a driver's license or a credit card. There are important things on my account, along with some money that I value. As a high school freshman, I do not have a student ID yet, and I fear my account may be deleted before I can get one on picture day. I am looking for a way to temporarily pause my account until I can provide alternate verification besides a credit card, driver's license, or student ID. I am willing to offer my birth certificate, although the name on it does not match my Google account name as I wish to change my name. You can reach me at [redacted] for updates once this issue is resolved. Thank you. ~Ashlin (Natalya)

Hello, I am seeking assistance regarding an issue with my Google account. I am facing a problem where Google believes I am under 13 years old. I am only 15 and, therefore, do not possess a driver's license, credit card, or student ID yet. There is a significant amount of important data on my account, including some funds. As a high school freshman, I will not receive a student ID until picture day, by which time my account may be deleted. I am looking for a solution that allows me to either pause my account or verify my age without using a credit card, driver's license, or student ID. I am willing to provide my birth certificate, although the name on the account does not match it due to changes made when I was 13. Kindly advise on the steps I can take to resolve this issue promptly. Thank you. ~Ashlin (Natalya)

I use the email address [redacted] I updated my password in July but unfortunately, I cannot remember it now. The phone number I previously used is inactive. I do have a recovery email linked, [redacted], but when I try to reset my password, it does not show up as an option. I would appreciate any assistance to add the recovery email as an option to reset my password due to the unavailability of my phone number. Thank you.

I am currently experiencing an issue with accessing my primary business email account ([redacted]), which has led to the deactivation of my website since this email is connected to it. Despite reviewing your support documents, I have been unsuccessful in reactivating it, and I feel stuck in a loop. The problem began when I received a notification last night regarding the expiration of my Google Workspace trial period. I have no recollection of signing up for this service and subsequently decided to cancel the subscription, triggering these complications. While I can still log in to my other two email accounts, I'm unable to access the critical one for my business. I even attempted to sign up for the trial subscription again without success. It's crucial that I regain access to this email account promptly.

I need help accessing my email account, [redacted] My phone, which had all the necessary information for my email, was stolen on Monday around 4 pm. I am now on a new phone and trying to log in with my email and password, but I am unable to proceed due to two-step verification or back-up codes. Unfortunately, I can't remember the code. Please assist me in recovering my email. Thank you.

My password has been changed. I no longer have the phone number linked to my account, and the email address on file is outdated. It concerns the account [redacted] My current phone number is [redacted]7. I urgently need access to my account as my residence permit and private photos are stored there. Please help me regain access to my account. Alternatively, you can also contact my fiancée's email. Please reach out to us at [redacted] Sincerely, Berat shala.

I got a text from [redacted] at 11:54 on Tuesday night mentioning that someone may have known my password for my good for account. Initially, I ignored it as I thought it was a spam message. However, when I tried to log into my email yesterday, I realized I was logged out. Upon attempting to reset my password using the last known one, I was prompted to provide my dad's middle name for verification. Unfortunately, it was unable to verify my account. This is concerning as I have important information stored in that email account, including my bank details.

Buenos días, necesito ayuda para recuperar mis cuentas de Gmail. Por error, configuré la cuenta de recuperación de una con la otra y ahora no puedo acceder a ninguna. Recuerdo la clave anterior y tengo los números de teléfono asociados, pero no me da la opción de recibir el código en el segundo correo al cual sí puedo acceder. Las cuentas son [redacted] y [redacted], a las cuales no puedo acceder, y la cuenta a la cual sí puedo acceder pero no permite enviar el código de recuperación es [redacted] Por favor, necesito ayuda ya que utilizo esas cuentas para todo.

Dear GetHuman Support, I am reaching out regarding a Google account created for our National Food Chain Safety Office project in Hungary (NÉBIH) that we are currently unable to access. Colleagues who previously used the account now face difficulty signing in due to a message about suspicious activity requiring ownership verification. We are seeking assistance to regain access as the sign-in prompts for a previous password or phone number which we do not possess. The account may have been created by a former colleague, and we are unable to determine the creator. The ownership of the KMÉ (Excellent Quality Food) trademark is with the National Food Chain Safety Office (NÉBIH), supported by official documents. We would greatly appreciate your help in restoring access to this account. Thank you, Kis-Priskin Bettina

Dear Sir, I am reaching out from Bangladesh. I recently discovered unauthorized changes made to my Google account, including the password, recovery email, and phone number. It occurred on Friday, August 27, [redacted], at 08:25:31 PM GMT+6. This was not carried out by me, and I suspect my account has been compromised. The email linked to my account is [redacted], which I have been using for over 14 years. I access it from my Samsung Android device and laptop. The attacker has substituted my recovery email with [redacted] and my phone number with [redacted]. Additionally, they eliminated security questions from the account. I have reported this incident to the local police by filing a General Diary and have attached relevant screenshots for reference. I kindly request assistance in regaining access to my email. Best regards, Mahobul Islam Dhaka, Bangladesh

Since yesterday evening, I've been experiencing issues with my YouTube account. Despite uninstalling and reinstalling the app on my Android phone, I kept getting a server connection error. Upon logging in, my account ([redacted]) appeared to be empty, with all my history, favorites, and saved videos gone. I later discovered my data had been transferred to a YouTube brand account ([redacted]) that I wasn't aware of. Unfortunately, I've been unable to access this data from any of my devices. I'm looking forward to your assistance. Thank you for your help.

I am reaching out about my Gmail account that I have been locked out of for some time. The problem began when Google prompted me to verify my account before signing into Gmail. Typically, I use touch ID to access my account, so I couldn't recall my password. I attempted various passwords that day but waited a week before trying more. Despite my efforts, I couldn't remember my password, having created the account years ago. This account is crucial as I link my apps to it, communicate with others, and use it for device backup. Without it, I'd lose everything on my device, making it vital to regain access. Unfortunately, I never associated the Gmail with a backup or phone number, limiting my options to guess my password. When I click "try another way" on the recovery page, it directs me to remember security questions or other logged-in devices, but I couldn't bypass the login screen. I scoured the internet for solutions, but nothing has worked. I had to create a new account, but I still need to access the old one for linked apps and backup. I appreciate you listening to my situation, even if there's no solution. If you have any advice on how to regain access, I'd be grateful. My final resort is to check any notes I may have on the account, though I'm unsure if any are still around. Thank you for your time, regardless of the outcome, and I hope you have a wonderful day! :)

Hello, My husband and I have been trying to access his email [redacted], which appears to have been hacked. Unfortunately, the phone number associated with the account is invalid, and the Yahoo recovery email is also not valid. We are concerned because there is sensitive financial information in that email. We can provide any necessary information to verify the account such as birthday and social security number, as well as past email exchanges. The two verification methods you have are not accessible to us as the phone number and Yahoo address are inactive. I believe the correct Yahoo address is [redacted] You can reach me at [redacted]. My husband, Scott Kleintop, can be reached at [redacted], and he has another email for business purposes that was not compromised. Please send the password reset to my account.

Hello, Today, I started drafting an email on my Android phone using the Gmail app. Later, I finished and sent the email from my desktop computer using Google Chrome. When I checked my "sent email" folder on the phone, it showed the incomplete draft had been sent. However, on the desktop, the complete version appeared as sent. I am concerned about which version was actually sent and I would like the apps to display consistent information. I would also appreciate clarification on whether this was a Google error or caused by something I did. Thank you, Melanie