General Motors Customer Service Issues

I purchased a new [redacted] Chevy Silverado 2500HD with VIN # 1GC2KVEG3HZ235389 in [redacted]. The vehicle has [redacted] miles. I am struggling to dim the back-up camera screen when the car is in reverse during night time. I was informed that the option to set the back-up camera to day or night mode is in the settings menu. Despite searching through the owner's manuals and the truck screen programs, I have not been able to find it. The instrument panel and screen dim automatically in the dark, but the screen turns back on when the car is put in reverse. This has caused visibility issues while parking at night. I am in need of clear, step-by-step instructions on how to resolve this issue.

I purchased a brand new [redacted] Buick Verano which now has 40,[redacted] miles. Despite always hand washing it and never taking it through a car wash, the paint on the hood, roof, and trunk is peeling off. I returned it to Beck & Masten Buick GMC in Houston, Texas, the dealership where I bought it. The Service Manager, Vennie Trevino, examined the car and contacted GM. Afterward, he informed me that GM suggested painting the vehicle and charging me $[redacted]. I am dissatisfied with this proposal as my car is under 5 years old and has less than 50,[redacted] miles. I believe I should not be financially responsible for this repair on a brand new vehicle. I have other cars with higher mileage that do not have this issue. I am seeking assistance in resolving this matter without having to incur any costs.

I am typically not one to complain, but unfortunately, I experienced subpar service at the dealership recently. Calls were not returned, emails were ignored, and the interaction with the general manager was unpleasant. I have been a loyal Chevy customer since [redacted], purchasing a new vehicle every three years. I have noticed a reduction in services provided such as warranty coverage, dent protection, XM radio, and OnStar services. I believe there is room for improvement and hope that these issues can be looked into. I own a [redacted] Blazer and a '91 Chevy Scottsdale, which needs exterior work but runs well. I have always been proud to own Chevy vehicles, but the recent experiences have been disappointing. I brought my daughter to the Chevy dealer, and she has purchased two vehicles since [redacted]. Thank you for addressing these concerns. - Elizabeth R.

Hello, I am an owner of a [redacted] GMC Sierra pickup with 23,[redacted] miles. Recently, my vehicle has been experiencing mechanical issues where it would idle for a moment, then shut down. The engine warning lights flash and then disappear. I brought my truck to a dealership in Florida, but the service advisor stated that he did not see any issues. However, the truck would intermittently struggle in traffic and then accelerate suddenly, causing concern. After contacting General Motors customer service and scheduling an appointment that was not properly communicated to the dealership, I was informed that my injectors needed replacement for $1,[redacted], despite the vehicle being under warranty. Feeling misled, I sought advice from other mechanics who confirmed that injectors are indeed crucial components of the engine. I hope the dealership can address this issue promptly as the vehicle is essential for my business operations.

In February [redacted], I purchased a new GMC truck and was offered an extended warranty and a tracking GPS system called ELO. Shortly after, I discovered that these services were already included in my auto insurance. Despite contacting the dealership and ELO, I was initially informed that the services could not be canceled. However, ELO clarified that cancellation could be processed through the financial department. I contacted them and was still denied. The individual involved is Scott Rodriguez, Finance Manager at Quality Dealership GMC in Albuquerque, New Mexico. His email is [redacted] and phone number is [redacted]. I have been attempting to resolve this since February 12, [redacted]. As a GM Retiree, this treatment is unprecedented from a GMC dealership. I appreciate any assistance you can provide. I hope to resolve this without legal action. Thank you, John A. Lovato.

I own a [redacted] Chevy Cruze with a 1.6 diesel engine. It has 85,[redacted] miles, mostly from highway driving. After a recent fuel purchase, the car started running poorly, and it turns out that I have a cracked piston in the #3 cylinder. This was unexpected as I have taken great care of my car and never had major issues in the 40 years I've been a loyal customer. The dealership won't cover the repair, which is disappointing. I've noticed that this is a common issue with the [redacted] Cruze, and I believe GM should take responsibility for fixing it. They quoted me $[redacted] for an engine replacement, but the car is only worth $[redacted] in excellent condition, and I still owe $[redacted] on it. I hope GM addresses this issue promptly, given my long-standing loyalty. Looking forward to hearing from you. - S.C. Address [redacted], Strasburg, Virginia [redacted] Phone: [redacted]

I recently encountered an issue at a dealership where the salesman was not transparent with the numbers on my Buyers Order, prompting me to walk away. Despite repeatedly requesting to see the breakdown, I was only shown my monthly payment for a 72-month term at 0% interest. Upon finally examining the details, I discovered discrepancies such as inflated MSRP prices, undisclosed charges for Aftermarket items I did not request, and an unwanted Service Contract pushed by the Finance department. These inflated figures prevented me from acquiring the desired truck. Considering ordering a new [redacted] GMC Sierra [redacted] HD with an anticipated 8-10 week delivery timeframe, I noticed a promotion for 0% APR for 72 months expiring by month-end. I am uncertain if ordering now but delaying delivery would allow me to secure the promotional financing. I seek advice on whether I can leverage the 0% interest offer under these circumstances. Thank you for your assistance in clarifying this matter.

Hello, I'm looking to send a letter to the senior management at G.M. regarding an ongoing oil consumption issue with my vehicle. Despite multiple attempts to address and fix this problem over the years, it remains unresolved. Recently, my car has been subject to two recalls, and I wish to have all necessary repairs completed simultaneously. I've encountered roadblocks in communicating with the regional manager and dealerships, with promises to address the issue left unfulfilled due to what seems like decisions made by individuals who lack the proper authority. The oil consumption problem, diagnosed at [redacted],[redacted] miles, started much earlier, around 80,[redacted] miles, without any forewarning from service personnel. I'm now at [redacted],[redacted] miles and seeking either a replacement of the rings or the entire engine. With a history of loyalty to G.M. owning multiple vehicles and recent purchases, I am urging for a resolution to this persistent issue. I've faced challenges with the vehicle's performance and workmanship, particularly with G.M. Bell/Wasick in Caro, MI. Despite efforts to seek recourse through various channels, I remain determined to have the necessary engine work or replacement done as per others who have encountered similar problems. For reference, the last 6 digits of my VIN are D[redacted]. I can be reached at [redacted] and am available to bring the vehicle to a local dealership next week. The issue was initially identified at Garber Buick years ago. Despite its high mileage, I have held onto the vehicle, hoping for a satisfactory resolution rather than passing on the problem to someone else.

I would like to address an issue I'm having with my [redacted] GMC Sierra Denali [redacted]. I have always been a fan of the Denali line and have never experienced any problems until now. After noticing a recurring steering wheel issue and discomfort caused by the driver's seat vibrations, I took my truck to Fremont Buick GMC in California. Although the problems were initially fixed, they resurfaced shortly after. I have sought assistance from the GMC main office, and after speaking with Jennifer, I was advised to pick up my truck from the dealer temporarily. Despite my efforts to demonstrate the ongoing problems with the seat to the service agents and technicians, they have been unable to identify any issues. Service Manager Dave declined to address the problems and was unhelpful during my attempts to seek a resolution. The discomfort caused by the faulty driver's seat is becoming unbearable, and I am eager for this issue to be resolved promptly. I am willing to provide medical documentation if necessary to support my claim. I am disappointed with the situation as the truck is under warranty and was purchased less than six months ago for $85,[redacted]. I kindly request urgent assistance to rectify this matter. Thank you for your attention and support. Best, Mandeep Bhogal

My mother brought her [redacted] Chevy Malibu to Ed Bozarth in Topeka, Kansas on 3-12-[redacted] due to a power steering warning light. The repair cost $[redacted].00. Upon picking up the car on Saturday 3-20-[redacted] at 10:00am, she noticed the alarm was continuously going off which wasn't happening when she dropped it off. After returning the car, they insisted it was her fault. They later informed her on Monday that fixing the alarm issue would cost almost $[redacted].00. I believe they may be taking advantage of her age as she is 78 years old. It's not the first time we've had issues with this company, and I feel it's important to address the situation.

I am reaching out regarding a [redacted] Acadia truck I purchased in June [redacted] from your dealership in Alexandria, VA. On March 26, [redacted], the truck developed mechanical issues where it would only go in reverse. After towing it to the Alexandria office, I got it back on March 31, [redacted], only for it to fail again. Despite informing the receptionist upon its return, they claimed no issues during their check. They acknowledged the Stabilizer Tracker light on March 31, [redacted]. I have requested a loaner car since March 26, [redacted], as the truck remains with GMC. I have been consistently told no loaner cars are available. Today at 1:45 pm, I spoke to the receptionist again, seeking a loaner, but she disconnected the call after a brief hold. Despite promises to return my calls, she has not done so. Relying on Uber daily is inconvenient, especially when GMC continuously deducts payments from my account promptly. While I understand others may also require assistance, the lack of service and communication I have experienced is disappointing.

I am inquiring about any recalls related to rusted frames on a [redacted] GMC Sierra [redacted]. I have owned this vehicle for two years and have had it serviced for oil changes, a new fuse box, and front tire pressure sensors. Recently, the back tire pressure sensors had to be replaced, leading the technicians to inform me that the frame is unsafe for driving. Could you please provide information on the cost of a frame replacement through the dealership for this model? Additionally, I received a recall notice for the passenger airbag. What is the timeframe within which I need to have it replaced? Due to the unsafe condition of the frame, I have had to place my truck in storage until this issue is resolved.

Subject: Issue with MyChevrolet App - Ticket #[redacted]49 From the time I purchased my [redacted] Chevrolet Corvette Grand Sport, I've been facing challenges with the MyChevrolet app. Coming from using it smoothly with my [redacted] Malibu, I was expecting a similar experience, but unfortunately, that's not been the case. Whenever I try to log in, an error message pops up stating there has been an "Unexpected server response." Dismissing the alert leaves the Vehicle Status button showing as "Unable to connect" and failing to update. Despite multiple attempts, the Tire Pressure and Diagnostic Information sections remain blank. This issue has persisted since I acquired the car in December [redacted]. After contacting OnStar support on March 26, an engineer confirmed that the problem was not with my devices but likely a server issue affecting the data communication. Despite numerous calls and tests, the problem persists even after being told twice that it had been resolved. I would appreciate the opportunity to work with a tier III engineer as the standard support has not been able to resolve the issue effectively. Best regards, J.S.

I have encountered an issue with the finance person, Mr. Gibbs, at Bob Moore Cadillac regarding the Title of our car. As a member of the Citizen Potawatomi Nation, it is essential for both my husband and me to be listed on the Title to benefit from tribal tagging, saving us approximately $2,[redacted]. Despite our clear instructions, Mr. Gibbs only put my husband's name on the Title. This has caused legal problems and significant stress, especially during my health struggles, including kidney and heart issues that led to a recent hospitalization. GM needs to send a text or email confirming that my name, Kimberly Bibbs, can be added to the Title for tribal tagging purposes. Despite numerous calls to GM, the issue remains unresolved, and Mr. Gibbs has shown a pattern of discrimination against Native Americans, according to the Tribal Tag agency. I demand swift action today to rectify this situation, or I will escalate this matter to the highest levels of the company, citing discrimination and poor treatment. I eagerly await a prompt resolution.

I bought my [redacted] Chevrolet Silverado LT from Jim Norton Chevrolet in Broken Arrow, Oklahoma, in March [redacted]. I relocated to Santa Rosa Beach, Florida, at the end of [redacted]. Recently, when changing my engine air cleaner, I noticed that one of the four assembly bolts was missing. It seems it was never installed at the factory, as there are no marks on the plastic housing surface to show contact. I am concerned that dust may have entered the engine. I am requesting GM to extend my engine warranty by 45,[redacted] miles due to this oversight and provide documentation. The missing assembly bolt's part number is GM #[redacted]9, which I have ordered today from Triangle Chevrolet in Defuniak Springs, Florida. I will pick it up in my Camaro to keep the Silverado from dirty air. My VIN for the Silverado is 3GCPCREC2HG324913, indicating it was made in Silao, Mexico. I hope this is a one-time issue. Sincerely, Michael Donaldson.

Around four years ago, I was informed about the GM recall N[redacted]60 for my [redacted] Chevrolet Silverado VIN: 3GCRSE01AG283959. Despite being told that the parts were unavailable during previous maintenance visits, I recently received a letter in March [redacted] stating that parts were now available for the recall. When trying to schedule the necessary repairs, I was warned by the technician that it might cause a crack in the dashboard, for which I could be responsible for the repair costs. Despite attempts to reach out to the dealership's General Manager, John Thornton Chevrolet in Lithia Springs, Georgia, I have not received a response. An appointment for maintenance and recall completion is set for March 29 at 3:00 pm, with the understanding from the letter that there would be no cost. However, if I end up accountable for the dashboard repair, it contradicts the no-cost assurance. I am hoping for a prompt response. Thank you.

On April 20, [redacted], I placed a $[redacted] deposit on a CT5 V4 Cadillac at Gary Lang Cadillac in McHenry, IL, paying with my credit card. Despite giving the receipt, my husband and I returned on April 23, [redacted], to cancel the order. Sebastian Quercia, the General Sales Manager, mentioned a possible refund via check instead of a credit card refund, which seemed unusual. Sebastian Quercia assured me a call by the end of the day on April 23, [redacted], but I never received one. After contacting Sebastian Quercia multiple times unsuccessfully, I reached Nick Ludford on May 1, [redacted]. Nick connected me with Mike Fulmer, the General Manager, to whom I left a detailed message inquiring about the refund. Despite promises of a return call by the end of the day, it is now May 3, 6:33 p.m., and I have not heard back. I am disappointed by the lack of communication and seek assistance in resolving this matter promptly. My contact information is [redacted], [redacted] (cell), and [redacted] (landline).

I wanted to share my dissatisfaction with the [redacted] GMC Sierra [redacted] truck I bought. Despite having owned GM vehicles before, this one has given me more trouble than expected. I had to undergo three significant repairs. The first repair was for the air conditioning compressor in April [redacted], costing $1,[redacted].55. The second repair involved the USB ports on the dashboard due to a faulty USB module, totaling $[redacted].04. The latest repair was for a transmission control system malfunction resulting in a cost of $[redacted].58, which has significantly improved the transmission's performance. I found it disappointing that I had to pay for repairs on a truck with known transmission issues. I believed my warranty covered up to 100K miles but was surprised to find it expired at 60K miles. As a loyal GM customer, this experience has made me question my future vehicle purchases.

I purchased a new GMC Terrain in [redacted]. I have noticed water leakage in both tail lights and was informed by the dealer that the seals around the fixtures were worn. I requested a replacement of the tail light units, but was advised that it's not covered. Now, the other tail light is experiencing the same issue. I believe I should not have to replace the tail light units due to seal problems, as I bought the car expecting the lights to function properly. I am asking for both tail light units to be replaced because of seal failure, which could lead to electrical damage to the lights. The water leakage is not my fault. The car was purchased at Sims Buick in Euclid, Ohio, and is covered by the Vsc-Premier Care Wrap Program Warranty. I kindly request assistance in resolving this issue promptly to ensure the proper functioning of my vehicle's tail lights. Thank you for your attention to this matter, Janice L. Harris

I wanted to share my experience with my [redacted] Buick Encore. This was my first brand new car, and I have taken exceptional care of it over the past 6 years, accumulating only 34,[redacted] miles. Recently, during a state inspection, I noticed cracking on the center console trim piece painted silver. There seems to be no reason for this damage. When I inquired about the cost to replace it at Liberty Buick in Charlotte, I was shocked to learn it would exceed $[redacted], excluding tax. As a 68-year-old, disabled individual starting a new business, this is a significant expense. I find it unreasonable, hoping that GM might have a program or assistance available for cases like mine. It seems like a defect in the car, and I believe the manufacturer should support their product. Thank you, M.B.