GE Consumer Relations Customer Service Issues

I purchased four appliances from Flex Appliances in Bismarck, North Dakota. Unfortunately, three of the appliances arrived damaged. After contacting Flex, they sent a person to assess the issue and supposedly ordered parts. When I followed up recently, it seemed like they hadn't even placed the order. I am now seeking new appliances as resolution. If a car arrives damaged, you wouldn't accept it, and I expect the same standard for appliances. The customer service has been disappointing, and I am considering legal action if this isn't resolved properly. If this is GE's standard of business, I will no longer support their products that I've used for 40 years. I look forward to your response. The dealer in question is Flex Appliances in Bismarck, North Dakota. Thank you.

American Home Shield sent a GE service repairman to my home on August 8, [redacted]. The repairman inspected the washer without removing the back or top, identifying a broken spring. He promised to return with the part on August 22, [redacted]. However, a delay occurred in shipping the part. After contacting the shipping department, I was informed that the item needed to be packed before shipping, causing further unexpected delays. As a disabled Viet-nam Veteran, it's challenging for me and my wife to visit a laundromat, so the extended wait for repairs is burdensome. I spoke with a supervisor named Jasman, who explained the warehouse delay and the potential 2-3 week wait for a repairman after the part arrives. This prolonged process from the initial diagnosis on August 8th has left us feeling unfairly treated and uncertain about when the repairs will be completed. Any prompt attention to this matter would be greatly appreciated.

Hello, As owners of a GE Dishwasher GDT580SSFOSS with serial number ZA749473B, we've encountered an issue with residue on our glassware. Despite cleaning the filter and the interior of the machine, we couldn't find any relevant information in the manual. Upon calling for service, the technician explained that the residue was due to the machine's energy-efficient design, which uses less water and impacts the top spray arm's effectiveness. The technician advised monthly cleaning with a GE product to prevent buildup. We are disappointed that the manual did not address this, resulting in a $[redacted] service call to learn about this maintenance requirement. Including this information in the manual would have been helpful and saved us the unexpected cost. We hope for better consumer guidance from GE in the future. Thank you for allowing us to share our experience.

We closed on a new house on June 27, [redacted]. We started using the GE dishwasher in mid-July, and it stopped working (not dispensing water) on August 17, just after a month of use. Our case number is [redacted]26. The dishwasher was checked on August 21, [redacted], and three parts were ordered. We were hoping the parts would arrive before August 28 so the technician could fix it. However, today (August 27), the dispatcher called to inform us that one part is on back order, and it might not arrive until September 10! This means I will be handwashing dishes until after September 10, adding to the stress of our recent move from another state. Teresa, the customer service representative who assisted me today, was helpful and promised to try to expedite the delivery of the part. I was wondering if GE could offer more assistance, perhaps by providing a free extended warranty for this specific dishwasher due to its early breakdown, or even replacing it with a more reliable model before the back-ordered part arrives. I hope GE can offer additional support in this situation.

This is my second GE stove. I renovated my home in [redacted] and bought a GE stove. By April [redacted], I had to replace it. Now, 16 months later, this stove is not functioning, and I'm advised it will cost over $[redacted] to repair. I also purchased an over-the-stove microwave in [redacted]. My third microwave was just set up last year, and I footed the bill for all three microwaves. I'm very disappointed with my GE products. Even without the extended warranty for this stove, I'm asking if you'd consider covering the part needed for the repair or offering a credit towards a new stove. I'm told the oven control and sensor are malfunctioning. The part numbers are WB27X30406 for the oven control and WB21X22134 for the sensor. I bake for my church every weekend, and I haven't been able to provide them with baked goods for two weeks now. I trust you'll consider my request. My rental has a GE stove that's around 15 years old, and our family always opts for GE products, but I'm dissatisfied with my recent purchases. Any assistance is much appreciated. Thank you, D. M.

I arranged for a service technician to inspect our refrigerator. The technician was scheduled to arrive today, August 27, [redacted], but did not show up at all. We spent the whole day waiting without any sign of him. I felt extremely disappointed with the lack of service from this company. The confirmation number for this appointment is [redacted]71. We rescheduled for September 5th, which is next week. It's frustrating to have a warranty and not receive the service we need promptly. Despite the apologies we receive, the maintenance and service call process is poorly managed. The technician mentioned calling me, but I have no record of any call or voicemail from him on my phone. I am seeking urgent assistance from a person in charge to ensure a technician visits our house soon.

I have taken to social media to share my frustrating experience with my new GE refrigerator purchased at Lowes. Despite contacting GE Customer Support 27 days ago about a malfunctioning refrigerator, I am still without a resolution. Numerous calls and emails to GE Customer Relations have been met with mistakes and delays, adding to my frustrations. My ordeal includes the mishandling of two support tickets, a delay in scheduling service, incorrect part orders, and unfulfilled promises of reimbursement for out-of-pocket expenses. As a customer, I have upheld my end of the agreement, but GE has failed to provide timely and effective service. The prolonged wait for a properly functioning refrigerator is unacceptable, especially considering the urgency due to my health condition. Having to continually purchase ice to keep my food fresh has only added to my expenses and inconvenience. Despite my patience and understanding, I am disappointed by GE's poor customer service and subpar product performance. This experience has undoubtedly influenced my future appliance purchasing decisions.

We bought a new house in December [redacted] and upgraded to a GE refrigerator [#GFD28GSLSS] with an additional icemaker. Unfortunately, the second icemaker never functioned correctly from the start. After multiple visits from GE repair and various part replacements, GE decided to replace the entire fridge. Upon delivery of the new refrigerator on 8/27/19, the delivery team damaged our door frame, security sensor, and didn't level the appliance. Water leaked during the initial setup flooding our floor, forcing us to clean up. Subsequently, we arranged for service on 9/03/19 but encountered delays trying to reschedule for an earlier date as suggested. The technician discovered incorrectly connected water lines and issues with the freezer and fridge temperatures needing Freon service. Even post-service, the fridge failed to maintain proper temperature, leading to another service call on 9/19/19 due to freezer temperature problems. We are deeply dissatisfied and request a refund and removal of the fridge.

I am disappointed in my recent GE purchase. I always believed GE appliances to be the best, so I trusted those reports when buying a refrigerator, range, and microwave for my parents. Despite delivery issues from Lowes, the items arrived with two major dents in the compressor and were sent back. We are now waiting for the store to contact GE to arrange a replacement, causing a significant delay for my parents. This experience is upsetting as the damaged appliance seems to have been packed that way. I had high expectations for GE based on its reputation, but this falls short. My parents, who deserve the best, now face a three-week wait for a new refrigerator. The lack of quality checks in this situation is disappointing.

Bill Kumm, the owner of Financial Independence, purchased a dishwasher for the office in October/November [redacted]. The dishwasher, used once a day Monday through Friday, started leaking under the door in August. Every morning we found paper towels on the floor in front of the machine. After contacting the cleaning crew, we discovered the issue. A service request was placed on 9/5/[redacted], and a case number [redacted]43 was assigned. Since the dishwasher couldn't be fixed, it was scheduled for replacement. The first replacement attempt was on 9/10/19 but the drivers went to suite 3 instead of suite #[redacted], missing our early morning staff. Despite a dent in the second replacement on 9/17/19, a third dishwasher was delivered on 9/20/[redacted]. During installation, the initial confusion led to inconveniences for our business operations.

Hello, I am writing to seek further assistance regarding an ongoing issue with my washer service. I contacted the company a week ago, and the technician informed me that a part needed for repair would take a few days to a week to arrive. He scheduled a return visit but requested me to uninstall the dryer to access the washer, which I promptly did. After not hearing back for a week, I called today, only to be told my appointment is scheduled for October 1st, a date that doesn’t work for me as I will be away for three weeks. Despite explaining this to the agent, the resolution offered was not satisfactory. I seek help in finding a more suitable solution as I rely on the washer daily. As a paying customer, I believe in the company's commitment to customer satisfaction and hope for a timely resolution. Thank you. - Marcela M. [redacted] SW [redacted] Ct, Miami [redacted]

I am seeking assistance to escalate my case to a supervisor who can thoroughly review my situation. Neither Valencia nor Trish has been able to provide me with any supervisor contacts despite their assistance. It has been challenging to reach a higher level for resolution. My case number is [redacted]15, and my name is Michelle Turyn. The unprofessional treatment I have received is concerning, with repetitive answers and condescending responses. I am looking for a professional and respectful resolution. I request a supervisor to address the numerous attempts I have made to resolve this issue. I hope for a fair decision based on the full context of the situation. Please make sure this reaches the appropriate individual for consideration. Thank you.

Around 10:50 a.m. CST, I called the Appliance service center and spoke to a person who was difficult to understand. I mentioned that their voice sounded like they were in a hollow box with an echo. The person responded aggressively, insisting there was only a USB something and calling me insulting. They told me to be quiet and leave if I continued being insulting. This led to a heated exchange, and I eventually hung up. This behavior does not reflect well on GE. I suggest reviewing the call recording and taking action, possibly termination, against this disrespectful individual. As a GE retiree, I hold GE employees to a higher standard.

I am very disappointed with the irresponsible customer service from GE. I had specifically asked if the service call would be covered by warranty before scheduling the appointment. A GE representative assured me it would be covered. However, when the technicians arrived, they said they couldn't repair the fridge and left. Now, a month later, I received a bill for $[redacted]. This is unacceptable as no repair was done and I feel overcharged. When I called to resolve the issue, I was threatened that the bill would go to collections if not paid. This experience has been extremely shameful and their business practices are shady.

I bought a GE Microwave in [redacted] which recently needed replacement. In [redacted], I purchased a new GE Microwave and a GE Profile Microwave trim kit totaling $[redacted]. However, the new unit is sparking and even caused a fire. I am looking for a compatible microwave to fit the existing trim kit. Also, considering the short time we have used the unit since [redacted], I believe GE should either fix or replace it. The serial number of the unit is dh211942. It was purchased from ABC Sales and Service, INC. located at [redacted] West 6th Street, Wilmington DE [redacted].

I purchased a GE Monogram Dual Fuel Range (Model # 2DP366NPSS) for $[redacted] in January [redacted] and had it installed in June [redacted]. However, we have faced multiple issues with the appliance. Initially, the computer board malfunctioned on 6/25/[redacted]. After multiple visits from GE Service, the issue seemed to be resolved but recurred on 10/15/[redacted]. Despite replacing boards and wiring harnesses, the problems persisted. The latest incident occurred on 10/21/[redacted], causing burnt food and smoke in the house. As a commercial electrical contractor, I believe the range poses a safety risk and do not wish to keep it anymore. I have been in touch with Peggy at Monogram Consumer Company, who has been helpful. I am located at [redacted] Adelphi Rd, Richmond VA [redacted]. Please reach out to discuss our options. Thank you, Brian.

I bought the GE Cgs990Zet5ss stove approximately four years ago. Even though the warranty has expired, I am frustrated by the prospect of having to pay $[redacted]-$[redacted] for repairs. The stove, which cost us $[redacted], has had multiple issues over the years. Initially, the top stove light bulb blew out twice within the first year. Subsequently, the plastic wrapping under the knob shriveled due to the heat. Now, in the third year, the oven fails to ignite without turning on any of the top burners first, and there is a concerning humming sound coming from the gas valve. It is disheartening to experience these malfunctions in a relatively young appliance. I am disappointed with the performance of this GE product, as I have always considered the brand reliable. A complimentary service call and parts would be a fair solution, given the persistent problems we have faced with the stove since its purchase.

The 15 amp AFCI breakers in my daughter's new home keep nuisance-tripping whenever an electric motor is operated, affecting all breakers. The warranty has expired. After researching, I discovered this issue is common with these breakers on November 9, [redacted], at 2:20pm via a website. I am now aware of the problem impacting all the breakers. Can this be resolved, and will GE address it?

We bought our GE washer model GTW485ASJAWS three years ago, for our family of three. Recently, we experienced a problem with the machine not spinning properly. A technician from Sears Appliance repair inspected and informed us that the gearbox was leaking. The repair cost was quoted at a staggering $[redacted]. Considering we initially paid $[redacted] for the washer and an additional $60 for a three-year extended warranty (which lapsed in August), the repair cost seems exorbitant. It's disheartening that repairing the washer is more expensive than replacing it. As loyal customers who expected better product durability and support from GE, we hope for a more reasonable solution to this issue.

I reached out to GE regarding a fridge issue with model number PSE26KSEEESS. The freezer shelves are too small and do not fit properly. GE confirmed it's a manufacturer's defect and suggested a kit available to fix it for $[redacted]. Despite a 25% discount offer, we believe we shouldn't bear this cost as consumers. When buying the fridge, we expected all parts to work correctly. This is not normal wear and tear, but a flaw from the manufacturer's end. We are requesting a refund of $[redacted].16 USD as we feel the responsibility for this should not be on us.