Freelancer.com Customer Service Issues

I had an issue with Freelancer.com where my contest winnings were taken due to a problem with the contest holder's account. Despite completing the handover process and transferring full rights, my payment was withheld. The platform offered credit points and a premium account as compensation. I have been communicating with them via a submitted ticket. Is this an appropriate course of action, or should I pursue a more direct means of communication with them?

I have 1.5 years of experience in the IT field, working as a data entry processor at sourcehov.com in Salem and currently employed at First American. My expertise lies in system-based tasks, being proficient in typing at 70 words per minute and familiar with English, Hindi, and Tamil languages. I hold a Diploma in Computer Application. I am currently exploring the plus membership free trial on Freelancer and seeking guidance on accessing and managing my work files. I am eager to understand how to locate my projects, submit bids, and engage in the free membership trial effectively. I am looking for clarity on where to find my working bids, access free bids, and how to proceed with tasks. Your assistance in providing detailed instructions on navigating the platform and managing work assignments will be greatly appreciated.

I have been struggling to log in and contact customer service for over a week now. It's frustrating because I have almost $[redacted] involved in a project with a freelancer. When I tried logging in on Monday, I was informed that my account was closed and to reach out to support. I contacted support, and they provided a verification page, but I can't access it as it requires signing in, which I can't do as I'm instructed to contact support. I'm also unsure of the email associated with my account since I've been using Facebook to sign in for the past two years. I urgently need assistance to resolve this issue so I can continue working on my project and ensure my freelancer gets paid.

I am having a problem with the verification team. I requested to speak with higher-level management two weeks ago but have not received a response. I submitted all necessary documents such as proof of identity, a verification photo with a keycode, and a proof of address one month ago. However, for the past two weeks, I have not received any feedback from them. They continue to ask for documents I have already sent multiple times, like my bank statement. Whenever I remind them that I have already provided these, they just switch support personnel and repeat the same questions. It appears they are not acknowledging that I have already submitted the required documents. This practice of changing support staff and repeatedly asking the same questions feels like coercion to me. I will not give in to their demands. Due to their behavior, I have lost a client and my work has been delayed by two weeks. I kindly request a review of my interactions with the verification team, including our email exchanges and the documents I have submitted. Please verify when they responded to me and acknowledged receiving my documents. I would appreciate it if you could contact me via phone. Thank you for your assistance.

I recently awarded a contract for $[redacted].75 to one of your freelancers, Harry Jacobe. I made the deposit yesterday using a Visa Debit Card. However, today I noticed an additional charge of $69.35 on my account. Could you please explain this charge and let me know if there are any more fees I should anticipate? I am requesting a prompt full refund for the extra charge. If further information is required, feel free to reach out to me at [redacted] or via email at [redacted] Thank you, George J. Feledichuk

I am experiencing frustrating interactions with the verification team on Freelancer.com. Initially, my account was suspended without any feedback on the documents I provided. For nearly a month, they did not communicate with me. Recently, they have been unresponsive to my questions and keep changing support staff assigned to my case. Today, I was told that my statement was deemed inaccurate, alleging I had sent documents a month later. They also rejected clarifications from my bank, Revolut. I sense a bias against me, possibly due to my contact from China and my Chinese appearance, although I am a Polish citizen working in China.

I have been trying to get in touch with the verification team at Freelancer.com for over a month now, but unfortunately, they have not been responsive. I suspect there may be some issues related to the verification process that need to be addressed. After nearly two months, I was finally informed that the bank statement I provided was incorrect. There seems to be a discrepancy regarding the status of my account, as one person mentioned it was suspended while another denied it. I am now considering writing a formal complaint letter to a supervisor, but it appears they are reluctant to provide me with the contact information. So far, I have interacted with approximately 10 support agents, who seem to just pass my inquiries around without resolving the issue.

Two months ago, I initiated the verification process. I diligently answered all questions and promptly submitted all required documents, including my bank statement. Unfortunately, I did not receive any confirmation or feedback on the materials I provided. Just recently, I was informed that the bank statement I submitted was not validated. I am puzzled as to why this feedback took so long. The company is now falsely claiming that I did not respond to their inquiries, which is untrue. Feeling disheartened by this experience, I have decided to terminate my affiliation with their service and request a refund. The behavior I encountered seems to stem from a discriminatory motive, which they have failed to address. At this point, I simply seek an explanation and the opportunity to speak with the supervisor of the verification team, but the company is not cooperating with my request.

I have updated my previous post. Freelancer.com deactivated my account without giving any information on how I can receive the money owed to me. I hope sharing my experience will prevent others from facing similar issues. Freelancer.com is withholding over six hundred dollars that I earned. They claim I haven't provided enough documents for verification. I have submitted my password, an SMS code, scanned copies of my driver's license and utility bill, as well as a photo of me holding my license and a code. Despite multiple submissions, they state the photo hasn't been provided. I am unsure what else to do apart from visiting Australia to show the documents in person. Also, I can't find a way to close my account without forfeiting the balance. Any assistance is welcome.

I have been facing an ongoing issue with my restricted account for a week now. I have been reaching out to Freelancer's customer service daily without any response or help from them. Despite my efforts, I have not been able to reach the right department or receive the assistance needed. My livelihood depends on this account, as I dedicate around 12-14 hours daily bidding on projects via your platform. I find it concerning that there is no direct phone support available and the lack of communication is affecting my ability to work and earn a living. I have invested significant time and effort over the past 3 years building my profile on Freelancer. The current situation is distressing as it impacts my earnings and overall experience on the platform. I urge Freelancer to reconsider their communication methods and provide a more balanced approach between employers and freelancers. Your prompt attention and assistance in resolving this matter would be greatly appreciated. Thank you for addressing this issue promptly. Best regards, S.P.

Hello, I'm interested in your project and would like to discuss it further. I have sent the description for a press release about a talk show. I need this by the end of the week. It's a half-page press release, around [redacted] words. My budget is $40. Can you proceed with this? Thank you for awarding me the project. If you have any video files, please share them. Otherwise, I'll focus on creating the press release for the talk show "TALK TO DR WHYTE" starting on June 29, [redacted], covering current topics. Please let me know when this will be completed. I appreciate your assistance.

Hello, I am Michael G., a customer of Freelancer.com. I have been freelancing on the site for nearly a year. However, when I tried to log in on Oct 2, [redacted], I was surprised to see a message stating that my account has been closed and to contact support for more information. I am concerned about why this happened and how I can reopen my account. Additionally, I have about $[redacted] in my balance on the account, and I am uncertain about its status. I have already reached out to support but have not received a response yet. I appreciate any assistance you can provide. Thank you, Michael G.

Hola, buenas tardes. Estoy registrado en el plan de proyectos de Freelancer. A pesar de recibir ofertas que coinciden con mis habilidades, no sé cómo acceder a ellas. Por ejemplo: Corrección de pruebas y corrección - 5 Presupuesto: $[redacted] - $[redacted] USD Habilidades: Edición, Inglés (Reino Unido), Inglés (EE.UU.), Inglés gramática, Corrección de pruebas Descripción: Busco a alguien con excelente inglés para corregir [redacted] palabras rápidamente. Ilham FRDS - 2 Presupuesto: $10 - $30 USD Habilidades: Escritura de artículos Descripción: Necesito que escriban algunos artículos. Espero su colaboración para poder empezar a trabajar. ¡Gracias!

Subject: Request to Reopen My Account I am reaching out to address an issue with my account. Recently, I had set up a new account to manage my external skills and supplementary income. Unfortunately, I noticed a deduction from my salary linked to this account but have been unable to utilize it since it was unexpectedly closed by your team. This situation has resulted in a loss of [redacted]/-. I kindly request a refund of this amount if the account cannot be reactivated promptly. I appreciate your attention to this matter. Best regards, Ranjan Mohanty

I am Surampudi Ramadevi from Hyderabad, Telangana State, India. I received a call from Freelancing (Agent Shamala) on December 4th to start working on Data Entry, which I began on December 7th. On December 16th, I was contacted by Prathibha (my agent) to work on a project converting JPG files into PDFs. I submitted both projects early. After a week, I was informed that I would receive an IVR call on December 24th. Though I received the call, I had difficulty with the code and could not enter it correctly in Authentikcode the same day. I recorded the call for reference and sent the audio via Whats App to Shamala and Prathibha, but they had trouble opening it. Now they are requesting a payment of [redacted]/- Rupees for a new access code. I tried twice more but was unsuccessful. I am at a loss as to why I should pay this amount. I would appreciate your help with this matter and prompt resolution. I believe receiving the authentikcode via email or SMS would be more effective than a quick phone call that is hard to decipher.

My account has been closed, and I am having trouble accessing my funds. I had $[redacted] in my freelancer account, and I requested a withdrawal of $[redacted] on December 25th. However, shortly after that, my account got closed without any warning. The support team claims that the funds have been deposited into my account, but I have not received anything. Communication with the support team has been ineffective, with no email responses or clear explanations provided. I am frustrated with the lack of phone support and slow ticket resolutions. To resolve this issue, I simply want my money refunded promptly. It's essential for freelancer.com to address this promptly before losing trust from all users. They must refund the funds from my closed account without any further delay.

I am facing an issue with my closed account on the Freelancer platform. I had a balance of $[redacted] and initiated a withdrawal of $[redacted] on December 25th. However, my account was suddenly closed 12 hours after the withdrawal request. Despite being told by the support team that the funds were deposited into my account, I haven't been able to access them. I am frustrated by the lack of communication and the poor support available through only tickets and live chat, which has been unhelpful. I am adamant about getting my money back promptly and believe that the platform should prioritize resolving this matter efficiently to retain freelancer and employer trust.

Hello, I'm Anusha, currently studying engineering in Andhra Pradesh, India. A month ago, I applied for part-time jobs and received an offer for a data entry job. I was initially told there would be no fees involved. After submitting my work and being informed it was 96.6% accurate, I was promised a salary of 56,[redacted]/- INR. However, I was then asked to pay [redacted] rupees for a username and password to access my salary on the Xpress website. Subsequently, I was requested to pay another [redacted]/- rupees to add to my wallet balance. Despite these payments, my salary was not received, and my Xpress account password was changed. The company assured me of receiving payment between 6pm and 11pm, while later demanding [redacted] rupees for TDS, claiming my previous payments were refundable. The total amount I have paid has reached nearly 10,[redacted] rupees. Unfortunately, the agent has not been reachable over the past two days. If anyone can assist with this, I would greatly appreciate it. Thank you for your help.

Hello, my name is Yashaswini. I recently received a message stating that I was selected for an online PDF converter job. After completing my work, I was promised a salary of 43,[redacted] Rs. However, I have not received the promised username and password. When I contacted the person in charge, Ashwath, he informed me that my email address was incorrect, which is why I did not receive the login details. He suggested an alternative where I paid [redacted] Rs. to resolve the issue. After sending the screenshot of the payment, I received a code and password. Nevertheless, Ashwath now claims that I need to maintain a minimum balance in my account for the salary to be transferred. Despite having sufficient funds, the salary has not been deposited, and he is requesting an additional [redacted] Rs. and a screenshot for wallet account activation. I am concerned about not having received a refund for the initial [redacted] Rs. payment and unsure if paying the extra amount will result in receiving my salary.

Hello, I have been a member of Freelancer.com for five years and have built a strong reputation with 95 5-star reviews. Recently, a client named Denzel from Australia accused me of causing his website to crash and had Freelancer.com suspend my account without hearing my side of the story. After reaching out to Denzel, we resolved the issue, and his website is now back up and running smoothly. Despite Denzel's requests to reinstate my account, Freelancer's support team has not been responsive. I have over $[redacted] in my account and ongoing projects, making it difficult to communicate with clients in my absence. I believe that both sides of the story should be considered before taking such drastic actions. I hope Freelancer.com will review the situation and reinstate my account promptly. My username: anayapallavi Email: [redacted] Name: Pallvi Gupta Phone: +[redacted]38 Thank you.