FragranceX.com Customer Service Issues

My order package was canceled and not delivered. I am certain it was due to an error with either the credit card details or the address provided. I urgently need a callback from your team tomorrow, Saturday, to discuss this issue as I intended to use the items for an upcoming trip on Monday, the 23rd. I have never encountered such a problem with any online orders before, and believe this was a mistake. I insist that the cologne order is fulfilled, and I request an update on the actions taken to resolve this issue. As someone with business experience, I understand the importance of customer satisfaction. This is my first time dealing with your company, and I would appreciate a prompt response. Thank you.

Regarding my order #[redacted]****, I received 2 items, one being Diesel Only the Brave Wild. When I sprayed this cologne on my wrist, I noticed a very faint scent that reminded me of weak celery. I have previously purchased this eau de toilette from a department store, and it had a much stronger and more pleasant smell. I chose this cologne based on the reputation of Diesel fragrances known for their longevity and projection. Fragrancex rated this eau de toilette as 5 stars, but the one I received was extremely weak, with even the celery scent fading within minutes. I am requesting a refund and would appreciate guidance on the next steps. Thank you.

Dear FragranceX Customer Service, I am writing about my recent order number [redacted]1 for 2 men's colognes. The first one, Spirit Millionaire by Lomani, has a scent that fades within minutes of application, and unfortunately, it doesn't last long. The packaging is lovely, but the fragrance seems to lack quality. Upon testing, I found that the scent was not noticeable even after 30 minutes. As for Lomani Heroes by Lomani, I was expecting a fragrance with notes of Italian Lemon as described on your website. However, upon trying it, I did not detect any citrus notes. This disappointment has left me unsure about the product. I am considering returning both colognes for a refund as I am unsatisfied with their performance. I hope to hear back from you regarding the return process. Thank you for your attention to this matter. Sincerely, Rooik G. Email: [redacted]

Order Number: [redacted]1 includes 2 men's colognes: 1. Spirit Millionaire by Lomani, 3.3 oz Eau De Toilette Spray for Men. Unfortunately, the scent does not last long, and the packaging seems more valuable than the cologne itself. After trying it, the fragrance vanished quickly, leaving me disappointed with the purchase. 2. Lomani Heroes by Lomani, 3.4 oz Eau De Toilette Spray for Men. Despite the description mentioning Italian Lemon notes, the actual scent did not reflect that at all. I am also dissatisfied with this cologne. I am considering returning both colognes for a refund due to my disappointment with the scents. Any guidance on the return process would be appreciated. Thank you, Rooik G., [redacted]

I placed an order on Thursday, December 13th at 8:51 pm. On Friday, December 14 at 6:52 am central time, I called to address an error in my order. The representative mentioned they hadn't started processing my order, which was a relief. I explained that I only wanted one bottle of Versace, not two as ordered. The lady confirmed she would remove one bottle and refund me, to which I agreed. However, I have yet to receive the refund. After contacting FragranceX again, they informed me that both Versace bottles were already processed for shipment. Despite my earlier call that was documented, the representative apologized and provided a return label. I expressed my frustration as I had called to avoid this situation. I believe the refund should be issued promptly since the mistake was acknowledged during my initial call, and I was assured it was corrected, only to find out it wasn't.

I have been waiting for over two weeks for a resolution to my issue. Despite sending all necessary documentation to Ashly via email and being assured she would handle it, my recent call only led to frustration. When Shannon answered, she seemed unaware of my case, leaving me on hold for 25 minutes before stating there was nothing that could be done. I requested to speak to the owner and the returns department but was denied both. I simply seek fair treatment and acknowledgment of the evidence I provided. It is disheartening to feel like I have been labeled a liar. I want my Coach New York item returned so I can send it to FragranceNet. Due to the similarity in names of the two companies, I mistakenly used the wrong return label on the box. I am not looking for unwarranted benefits, just a resolution to this mix-up. Your prompt assistance in resolving this matter is greatly appreciated. Sincerely, P. G. Contact me at [redacted] if further clarification is needed.

Hello, my name is R. Morgan. I have been a loyal customer of your company and appreciated your services over the years. However, my recent purchase experience has left me feeling frustrated. I ordered an Armani Acqua Di Gio on March 9, [redacted], and it was delivered on March 14, [redacted], but unfortunately, not to the correct address due to an error by USPS. This issue is similar to a previous incident I had when ordering three (3) L'eau D'issey Pour Homme Intense on November 29, [redacted], which were also sent to the wrong address and returned to me. I am currently in contact with Shannette Lopez, who advised me to obtain a document from the post office with delivery information. Unfortunately, Jamaican post offices do not provide such records. I am unsure of the next steps to take in resolving this matter.

On Saturday, August 30th, [redacted], my husband attempted to order 5 bottles of perfume for my upcoming birthday. After entering his debit card details and clicking the "send order" button, the system indicated that the order did not go through. We tried placing the order four more times, but it wasn't until this morning that it started processing, charging $[redacted].00 five times from my husband's account. Despite the charges, his fragrance account shows no orders completed, and the cart still displays 5 items. I would like a prompt resolution from a representative to resolve this issue, refund the unauthorized charges, and clarify why the order was not confirmed even after deducting money from our account. Your swift attention to this matter is appreciated. Thank you.

I placed an order on 03.11.[redacted] for a purchase totaling approximately USD [redacted]. Unfortunately, my bank initially restricted the transaction due to security reasons. Once I activated the transaction feature, the required amount was deducted from my account promptly. Shortly after, I received an email stating that my order was on hold pending a six-digit authorization code. I obtained the code from my bank the following day and promptly supplied it as requested. Despite providing the necessary information, I have received another email indicating that my order remains on hold. I would greatly appreciate urgent assistance in resolving this matter.

I recently purchased a bottle of Coco Chanel and I've noticed that it lacks the usual strong scent that I love about the cologne. It seems watered down and barely noticeable when I spray it. After being a loyal customer for many years, this is very disappointing. I would like to return the product for a full refund since I have only used it a few times.

I am still waiting for my parcel, number [redacted][redacted], containing the Jimmy Choo perfume for ladies. The courier company you chose in the UK, PDP, is unable to locate the parcel. Could you please send another parcel as this was intended to be a Christmas present for someone? I am hoping for a swift resolution to this issue. I look forward to hearing from you promptly. Regards, Chamu Mashayamombe

I placed two orders online at FragranceX. I entered my card information, and the orders were confirmed with order numbers for tracking. Later, I received an email stating that my items were on hold because the shipping information did not match the billing address on my card issuer's record. The email requested me to provide my card issuer's billing information, including the address where my bank card statements are received, the name as it appears on the card, and the telephone number associated with the card. Despite never encountering this before, I provided the requested information. However, my orders were canceled, and the payment has not been refunded to my account after being debited. I have tried contacting them via email and phone without any response. I am facing difficulties with this situation, particularly as I recently moved. My order numbers are [redacted]5 and [redacted]3.

Hello, I hope you're well. I'm following up regarding my order number [redacted]0. I haven't received any response to my previous messages. Approximately a year ago, I made a purchase from your store and unfortunately, the item I received was of poor quality. Despite facing challenges with the delivery service, I managed to return the product to you. It's been over six weeks now, and I haven't received any feedback from your end. I specifically inquired about the refund process before returning the item, and it is concerning that my messages are going unanswered. Best, Ruslan

I made a purchase of four items on December 12. On December 17, I received an email stating that my complete order had been delivered in my mailbox. However, I only received half of the items. I am missing the One Direction perfume and one of the Coach colognes. I have been attempting to contact customer service for the past three days. When I call, I receive a message saying there is currently no one available to assist me, and the call gets disconnected. I have also tried emailing but have not received a response. I am very disappointed by this level of customer service. I had placed my order early to ensure I would receive it before Christmas, as the website guarantees delivery within 5 days. I just hope this issue can be resolved promptly so I can receive the missing items in time for Christmas, as they are gifts that I need to give out.

I bought two bottles of cologne from FragranceX, but upon arrival, I noticed they are not genuine. The scent is completely off compared to the cologne I have purchased from Macy's. The products I received have a rancid smell that triggers migraines. I have been attempting to reach out to the company for four days with no success. It has been quite challenging. All I want is to return the items and receive a refund. My order number is [redacted]6.

Hello, I'm Randy Cline. I placed an order on December 2nd with the expectation of receiving it by December 7th. After contacting customer service and being informed about a delay until the 14th, I subsequently discovered that my order was lost. I was assured it would be reshipped and would arrive by the 18th. It is now the 24th, and unfortunately, I have yet to receive my order despite numerous attempts to reach out for an update. I simply seek the product I purchased. My order number is [redacted]01. Looking for some communication regarding the status of my order. Thank you.

Hello, I made a purchase on 12/22/[redacted] and selected next day UPS Air Saver to receive my items before Christmas as they were meant to be a gift. Despite UPS confirming delivery and leaving the package by the front, I have checked around thoroughly and found nothing. I kindly request a full refund for my order number [redacted]6. Thank you, Sherika Craig

I recently placed an order with your company, but later discovered that one item was out of stock. I cancelled that order and placed a new one with three available colognes. I paid for 2nd-day air shipping due to being in Arkansas for Christmas, although I am now back in Michigan. I am hoping for a refund on the expedited shipping and to update the delivery address. My order number is [redacted]2. Thank you for your assistance. I have tried reaching out via email multiple times and have been calling without success.

Hello, According to Canada Post, the fragrance X should file a complaint directly with them at 1-[redacted]. The service ticket number at Canada Post is [redacted] [redacted] [redacted]. Please proceed with filing a claim for the missing perfumes (Club de Nuit Intense and Ariana Grande). Hoping for a prompt response from you. Your attention to this matter is appreciated, along with acknowledgement of the previous emails. Thank you, Karine M. [redacted] rue des Galets, Carignan (QC) J3L0X7 From: Karine M. Sent: January 8, [redacted] 11:10 To: [redacted] Hello, can you please investigate my order? I paid $[redacted] and only received one perfume - Coach. I urgently need an update from you. Please track with Canada Post or arrange a refund for the missing products - Club de Nuit Intense and Ariana Grande. I have lodged a complaint with Canada Post and they directed me to you for products not received. I await your response. Thank you. Sent from my Galaxy device. Original Message: From: Karine M. <[redacted]> Date: January 7, [redacted] 1:09 p.m. To: [redacted] Subject: Order Not Complete #[redacted]5 Karine M. Hello, Here is my shipping tracking number 7[redacted] 4[redacted] for my recent order. I have two references for this shipment: 1: [redacted]1 2: [redacted]5 I only received one package with reference number [redacted]5 containing just one perfume, Coach. I did not receive the other two perfumes - Club de Nuit Intense and Ariana Grande. I invested a significant amount in this order. Please assist. Apologies for any language barriers. Please find attached photos. Thank you, Karine M. Sent from my Galaxy device.

Subject: Issue with Order #[redacted]5 Hello, Upon contacting Canada Post, I was informed that Fragrance X needs to submit a complaint directly. You can reach Canada Post at 1-[redacted] with service ticket number [redacted] [redacted] [redacted] for reference. Kindly proceed with filing a claim for the missing perfumes, Club de Nuit Intense and Ariana Grande. Awaiting your prompt response and acknowledgement of previous emails. Thank you, Karine Morin [redacted] Rue des Galets, Carignan (QC) J3L0X7 --- Original Message: Subject: FW: Order Not Complete #[redacted]5 Karine Morin Hello, I am inquiring about my order #[redacted]5 where I paid $[redacted]. I only received one perfume, Coach. I urgently require an update. Please track with Canada Post or provide a refund for the missing products - Club de Nuit Intense and Ariana Grande. Canada Post advised me to contact Fragrance X for unreceived items. Looking forward to your response. Thank you, Karine Morin --- Original Message: Subject: Order Not Complete #[redacted]5 Karine Morin Hello, The tracking number for my last order is 7[redacted] 4[redacted] with references [redacted]1 and [redacted]5. I received a package with only one perfume, Coach, under reference number [redacted]5. The 2 perfumes, Club de Nuit Intense and Ariana Grande, are missing. Please assist as I have invested significantly in this order. Attached are photos for your reference. Thank you, Karine Morin