FragranceNet.com Customer Service Issues

Hello, I am seeking assistance with a concerning situation with Fragrancenet.com. My first issue pertains to an order placed on June 24th, with a charge processed on the 25th. Although they informed me that the order was shipped on the 30th, FedEx has no record of the package. My second concern is with an order placed on the 29th. While the pending charge is acceptable, I have noticed an additional higher charge, nearly double the amount, also pending on my card for the same order. I have attempted to contact Fragrancenet.com through various means, including emails and phone calls, unfortunately with no success. Their lack of responsiveness, absence of a chat service, and prolonged wait times on the phone have left me incredibly frustrated with their customer service.

On December 4th, I placed an order on Fragancenet.com with order number MX[redacted]13. The following morning, I received an email stating my order was on hold and requested billing address information, which I promptly provided. Despite the charge to my card already being processed, I am still awaiting confirmation that my order is no longer on hold and information on when it will be shipped. Attempts to contact the company via the provided phone number have been unsuccessful. I would greatly appreciate assistance in resolving this matter promptly. Thank you in advance.

I placed my order last Thursday before 12pm EST with next day delivery. Despite assurances, my package did not arrive on Friday as promised. Following multiple calls to customer service, I was told varying delivery dates, first by Monday, then Tuesday the 21st. Today is the 21st, and the package is still not here. I was informed it was shipped via UPS next day air, but UPS claims they do not have it yet. Each time I call, there are new promises and no resolution in sight. I am quite frustrated with this prolonged situation. My order number is [redacted]51.

On December 14, [redacted], I placed an order for a 6.7 oz Hermes Man Intense Eau de Parfum, totaling $[redacted].59 paid with my MasterCard Debit card. Despite this, I have not received any communication from FragranceNet.com. Upon checking the status, it indicated my order was canceled on the same day. I want to clarify that I did not cancel my order, and the funds have not been returned to my account. I kindly request the error be rectified promptly and my order shipped as promised within 2-3 days. Please contact me via the email provided. Thank you.

I'm Michelle T. My email is [redacted] The UPS tracking number for my order is wrong. I've attempted to update my shipping address to [redacted] Buckleigh Drive, Charlotte, North Carolina [redacted], but it hasn't changed. My shipping and billing addresses are the same. I'm expecting my package today, so I need this resolved.

I have not received my order, #[redacted]77. I have emailed the company and tried calling several times, but the phone lines are down. I am frustrated by the lack of response. I am giving you until 5:00 p.m. today to update me, or I will contact the BBB. I will share my experience on social media to warn others. I paid $80.00 in full and expect a refund promptly. The lack of communication has left me very upset. G. Schulz

I initially believed my first order was canceled due to an incorrect address. Consequently, I placed the same order again. However, the first Sauvage order with the corrected address was delivered to me. Subsequently, the second order also arrived on 12/28/21. I attempted to halt the delivery by contacting the courier on the same day, but they informed me it hadn't arrived yet, only to find out it was delivered the same day. I am seeking your assistance to facilitate the return process promptly.

Dear FragranceNet, I recently received notification that my order number [redacted]93 has been cancelled. Despite your suggestion to contact you if I believe this is an error, I have been unable to reach you by phone. I am adamant about wanting the product I purchased and do not understand why my order was cancelled. Not receiving any response on the phone is perplexing, especially as a loyal customer. This situation has caused unnecessary stress as I am eager to receive my order as originally planned. I insist on having my order fulfilled at the agreed-upon price without any further delay. Kindly respond to my concerns promptly. Thank you.

I recently placed an order for uR fragrance and paid for it. According to FedEx, the delivery was made to my front door yesterday, but I did not receive the package. I am requesting a refund of the $30 I spent on this order. This experience has been disappointing as it is the first time I have used your services. It appears that there is an issue with the delivery that needs to be addressed promptly. FedEx claims the responsibility lies with your company, and I am left without the product I ordered.

I need assistance with my recent purchase. I would appreciate it if customer service can reach out to me at [redacted]. I can be contacted via email at c h e r i. w i l s o n [redacted] It is currently Saturday, December 3rd, 7:27 a.m. in Arizona. I am troubled because the total amount charged for my order is unusually high compared to my intended payment. I have attempted to get in touch multiple times with no success.

I am requesting a claim to be initiated as the carrier claims to have delivered my package, which I have not received. The package's non-delivery could be due to negligence or theft. Since it is the holiday season, I made the purchase early to avoid such delays, which now would impact my schedule significantly. Despite checking with my neighbors, I do not anticipate the package miraculously turning up by Friday. Being a regular customer, I would appreciate assistance in resolving this issue promptly.

Hello, I had an issue with a recent charge from FragranceNet. While attempting to make a purchase and proceeding to payment, an error message appeared indicating a problem with the payment method and advised me to verify the information. However, to my surprise, $[redacted] was deducted from my account, even though my order was only $[redacted]. I have been attempting to contact FragranceNet for three days now through various means such as emails, Instagram, Twitter, TikTok, and comments on their posts, but have not received a response yet.

I recently made a purchase of Balenciaga perfume along with travel perfume dispensers through order number 2[redacted]5. After waiting for a week, the package did not reach the intended recipient. Upon contacting the customer service, I was informed that the package was on its way to my address. Today, when I went to collect it, the box was securely sealed, yet surprisingly light. Upon opening it, I discovered only some brown paper, along with coupons for a discount, a receipt for returns, and reordering instructions. I am requesting to escalate this issue and speak with a supervisor promptly.

I have placed an order for opium twice now. The first order went smoothly, but the second one has not arrived yet. The first order was for four items at $30.62 each. Then, for the second order, I paid the full amount with a discount of $83.28. I have been receiving many insurance and Medicare documents lately. Can you provide me with a direct phone number for assistance? I have ordered from Mackie a couple of times before. My contact number is 1-[redacted]. I have been eagerly awaiting the arrival of the opium. Thank you for your help. Regards, Margie Chancellor.

Hello. I have always been a loyal buyer of Versace Intense Yellow Diamond, making two purchases through FragranceX. The first transaction went smoothly without any problems. Unfortunately, my second purchase has been a disappointment. The packaging was different from what I am accustomed to, and the scent does not last more than an hour. This version is not the genuine perfume that I love. My only request is to receive the authentic fragrance I cherish. I am not seeking a refund, just my beloved perfume. I am deeply saddened by this situation. My order number is #[redacted]0. Thank you.

Hello, I am Ricky Nutall, and I am reaching out because my recent order seems to have been mistakenly marked as delivered on 4/26/23 at 11:30 am, even though I did not receive the package. I contacted customer service immediately to address this issue and put in a claim. The representative informed me to wait and follow up on 5/1/23 for an update. However, I have been trying to reach out for an update with no success. The representative mentioned that when I call back, I can choose between a refund or having the items reshipped. I prefer to have the items reshipped. The order number in question is [redacted]03. I have made purchases from your company in the past without any problems. If needed, my contact number is [redacted]. Thank you.

Regarding my recent order number [redacted]15, I purchased 2 bottles of Burberry Brit Sheer. Upon opening the second bottle last night, I noticed it was not spraying at all. Upon further inspection, I discovered the bottle was empty. I have never encountered this issue with any fragrances bought from your website. I am unsure if the bottle leaked at your warehouse, during transit, or if it was a defective bottle. As this is my favorite perfume and I enjoy shopping from your store, I am reaching out for assistance in resolving this matter. Thank you for your help.

A few days ago, my husband attempted to purchase some perfumes from FragranceNet. Each time he tried to complete the payment, the card was declined. Despite this, money kept getting deducted from his bank account repeatedly. Additionally, they didn't request a shipping address from him, and he did not receive a confirmation email. A total of $[redacted] has been deducted from his bank account without any confirmation. We are long-time customers and are feeling frustrated. Please assist us promptly to resolve this issue and regain our trust in your website. Thank you.

Hello, I would appreciate your assistance with the cancellation of my order. My bank advised me that your company should send an email with the refund details, specifying the amount to be returned and the card it will be credited to. This information is necessary for the bank to issue the credit note. Could you please send me the email as mentioned? Without it, the money may not be refunded to my account. I look forward to hearing back from you soon. Thank you. Order #[redacted]93 on FragranceNet.com

My order number is #[redacted]35. The status says "shipped," but Landmark Global informed me they haven't received the package yet. The estimated delivery time was 3-6 days, it's been 5 days, and the item hasn't even been shipped. I paid $10 for shipping and this is not the service experience I expected. I need to track my order and ensure it arrives within the next 3 days. Kindly provide shipping details.