FragranceNet.com Customer Service Issues

Hello, my name is Daria. I have contacted support on your website twice and I am still awaiting a response regarding my order number [redacted]31. The package has not been received even though the status shows as delivered 5 days ago. The tracking number provided by FedEx has been transferred to USPS for final delivery, resulting in a change of the tracking number and the inability to view the status. When I visited the USPS office, they could not provide any information as I only have the FedEx tracking number. FedEx support advised me to address the issue with you since the package was sent by FedEx Express. This situation is frustrating and I am feeling very upset. Can you please assist with this matter? Thank you.

I placed an order #[redacted]12, and the tracking indicates it was delivered on 12/16. However, the package has not reached me. I attempted to contact customer service regarding this matter, but I have not received any response. I have sent numerous emails, but none have been answered. I am seeking advice on how to proceed next. Should I wait for the package, reorder, or cancel the order? I will be going on vacation starting Friday, and if the products are not delivered by Friday 12/20, I will no longer require them.

I purchased a 3.4oz Chanel EDT fragrance named Coco in the black box. The order was placed and paid for at the end of January for $[redacted].23, debited from my bank account on January 30, [redacted]. I usually receive my orders within 3 to 4 days, but it's been 10-12 days now and I haven't received the fragrance. I am a regular customer and have never faced such a delay before. I hope this issue gets resolved promptly. - Mary K.

I made a purchase on March 30th and have been charged, but I still haven't received my items. I have a tracking number, and according to Fedex, the package has been prepared but not handed over to them yet. Despite sending multiple emails, I keep receiving the same automated response asking me to call their customer service during business hours. I've tried contacting customer service several times at different hours, but with no success - there are long wait times, and even when I do get through, it says they are experiencing a high volume of calls.

I recently bought a Dolce&Gabana Intense perfume, but I've noticed that it doesn't have much fragrance, if any at all. I contacted the department store and explained the problem. I provided the serial number on the box, and after looking it up, the representative informed me that the perfume is over 7 years old, which might explain the lack of original scent. When I reached out to Fragrance.net, they had no record of this purchase but could locate my orders for shower gel and body lotion. It's all a bit puzzling. Could someone please advise me on what steps I can take to address this issue? I purchased two bottles of the perfume, and any assistance you can provide would be greatly appreciated. Thank you.

I recently made a purchase from FragranceNet for Insolence by Guerlain yesterday. However, I mistakenly ordered the wrong size and wanted to cancel my order to get the larger size. Despite sending an email and attempting to call, I haven't received a response or been able to contact anyone. Strangely, when I tried to cancel my order, my account showed no record of it. I also tried reaching out through Amazon, but they indicated the merchant wouldn't receive the message. Today, I noticed my bank account was charged twice for the order, even though I only intended to buy one item. I am now seeing two pending payments. I am unable to obtain a tracking number for my order as well. My order number is [redacted]23, placed on October 18th, [redacted], for the 1oz Insolence by Guerlain.

On December 11, [redacted], I placed an order for the Viva La Juicy perfume with order number [redacted]93. I agreed to the Afterpay agreement for 4 payments of $13.62. However, on December 12, [redacted], I checked my bank transactions and noticed that $72.61 was deducted instead of the scheduled 4 Afterpay payments. This has caused an overdraft in my bank account, affecting my ability to pay for another item, the Mac powder. As a single mother of two infants, I am trying my best to provide something nice for my family this Christmas. I was recommended to your company by a family member and was grateful for the Afterpay program you offer. I kindly request that the $72.61 be refunded to my debit card ending in [redacted]. If this is not possible, I will unfortunately have to cancel my order. Your prompt assistance on this matter is greatly appreciated. Thank you for your attention and understanding.

My order, #[redacted]13, was unexpectedly canceled due to a screening process issue on your end. I'm confused about why this happened. After my bank verified the purchase, I resubmitted the order and it was approved. Now, I'm eager to receive my order promptly. Can you please expedite the shipping process? I am willing to pay extra for express delivery. I just really want to receive my order as soon as possible. Thank you for your assistance.

Hello, I'm Anthony C., and my order number is [redacted]33. I would appreciate it if someone could contact me regarding my order. I am leaving the country on Monday, 12/21/20, and I paid for one-day shipping, so I need to know if I will receive my order before then. I have tried calling the main number repeatedly over the past two days to no avail. It is frustrating not being able to speak to anyone or get a response. Please reach out to me at [redacted]. Thank you.

I received the incorrect item from you. What was sent does not match the item shown on the website. I am dissatisfied with this product as it is not what was advertised online. I intend to request a prepaid return label since the item is unusable for me. I will also email you to demonstrate the disparity between the product I ordered and the one I received. They are entirely different products. I will return the item, but I am not willing to cover the return costs.

Order number #[redacted]83 was placed at 1 am today, and payment was made instantly with my debit card. I received an email in the morning stating that additional information is required, causing a hold on my order. I opted for express delivery, paying an extra $13 for a guaranteed 2-day delivery, but one day has already passed, and my order remains on hold. I am disappointed with the service from fragrance.com as I still await my order without an explanation for the delay. Despite contacting customer service and waiting 45 to 50 minutes, I was unable to get a satisfactory response. The representative asked me to reply to the email, but after doing so, I have not received any updates.

I'm having trouble accessing my account. My email is [redacted] I forgot my password, and Fragrance Net sent me a reset link, but the new password didn't work. I purchased Fever perfume, but it doesn't last, so I need to return it. Can you please assist me in finding my order number? Earlier, I spoke with a representative who sent me the return label, but now I can't locate my order number.

I have attempted to contact customer service multiple times to return items due to not liking the scent. After waiting on hold for 20 minutes and sending several emails without a response, I am still unable to get the necessary return information. Without assistance, I may have to contact my bank instead. If I cannot return unwanted items or receive help from customer service, I may have to take my business elsewhere. It has been four days, and I have not received any reply yet.

I recently placed an order for perfume for $[redacted] with a calculated delivery fee of $35 to $40, totaling around $[redacted]. However, I have not received a tracking number, and on checking my bank statement, I noticed that Fragrancenet charged me $[redacted] instead of the expected $[redacted]. The delivery cost almost matches the product price, which is frustrating. I cannot track my order without a tracking number. I hope you can assist me in locating my perfume. I have always found your prices to be great, but the high delivery costs make it less appealing. I would appreciate your help in resolving this issue. Sincerely, Jen-Sue.

Order number: #[redacted]73. My original order cost was $[redacted].94 with delivery charges totaling $6.95+$28.61, making it $[redacted].50. However, $[redacted] was debited from my account instead of the correct amount. I can't track my order as I didn't receive a tracking number. I'm not very savvy with computers and feel lost. Please investigate this issue, provide me with a tracking number, and confirm that my payment wasn't incorrect. I'm upset about the lack of communication and the extra $[redacted] charged for delivery. I wish I had chosen a Canadian website due to the shipping complications, but your prices were unbeatable for perfumes. I apologize for the inconvenience but I genuinely need help with this. Please reach out to me as soon as possible. Thank you, Jen-Sue.

I recently joined Facebook and used that account to place an order for a perfume. My order number is [redacted]73 for $[redacted].94. The delivery fees amounted to $6.95 + $28.61, totaling $[redacted].50. However, my bank statement shows a charge of $[redacted].00. I haven't received a tracking number, and although it shows as received, tracking information is unavailable. I am not very computer-savvy and unsure what steps to take. It might be due to a mistake on my end. I'm puzzled about why the delivery cost more than the perfume itself. I may look for a Canadian company for future purchases, although your prices were the most affordable. Please contact me promptly regarding my order status. Will I still receive it? Kindly email me at [redacted] Thank you for your assistance - Jen-Sue.

I asked a friend to help me set up Facebook, but I am confused about these messages. I am looking for the tracking number for the $[redacted] charge on my order #[redacted]73, which was originally $[redacted].94. I wasn't aware of the additional fees for delivery, especially the $[redacted] from Landmark Global. I am uncertain if I will receive my order since payment has been made. I might consider purchasing from within Canada to avoid these issues. Although your perfume prices were the best, the delivery cost through LG was unexpected. Can you please locate my order and provide me with the tracking number? I am puzzled by the total amount debited from my account. How much is the delivery costing me now since my original order was $[redacted].50? I appreciate your prompt assistance. Thank you. - Jen-Sue

I am inquiring about the additional $60.00 shipping charge on my order #[redacted]73. The calculated shipping was $28.61 plus $6.95 equalling $35.56. However, my bank statement shows a total deduction of $[redacted], which is $60 more than expected. The total amount due with shipping was $[redacted].50. If this issue is not rectified, I will consider purchasing from a Canadian company despite higher product prices, as it would still be a more cost-effective option. While this may be due to a global partner like Global Landmarks, as a loyal customer, I believe I should not be overcharged. I kindly request a refund, even in the form of store credit. If not resolved, I will seek alternatives on a Canadian site. These are challenging times, and I am hesitant to face my family, who cautioned against online shopping, explaining that I overspent and was incorrectly billed for perfume. I hope for a prompt resolution. Thank you for your attention. Sincerely, J.S.

Order from Fragancenet.com # [redacted]63 Tracking number from OnTrac: D[redacted][redacted] Hello Fragancenet team, I placed an order with your company, and the shipping app indicated it would arrive on Friday, 4/30/[redacted]. Despite the app showing a delivery on that day, the package was not present when I checked. After contacting OnTrac, they initiated a claim on Friday, stating they would resolve the issue within two days. On Saturday, they claimed the package was delivered inside the mail room. However, as I was out of town, I could only verify the status on Tuesday, finding the package was still missing. Ontrac confirmed the correct delivery address and asked me to reach out to Fragancenet regarding the matter. I attempted to contact customer service via phone with no success, prompting me to email. I am seeking a resolution and clarification on whether I will receive a refund or a replacement package. As a loyal customer, I have always had positive experiences with Fragancenet until this incident. Any assistance you can provide would be greatly appreciated. Thank you.

I am disappointed with the service I received from FragranceNet. I placed an order on 6/22/[redacted] with an expected delivery of 2-5 business days for standard shipping. My order number is [redacted]1. However, I have not yet received my order and the FedEx tracking number provided shows no movement and has been stuck in Concord, NC for several days. After contacting FedEx, they were unable to locate my package. Despite informing FragranceNet, there has been no progress. The tracking information today still shows the package in transit to Concord, NC, with scans repeatedly showing the same location over the past week. I ordered 11 items, some of which were intended as a Birthday gift for next Monday. I would appreciate it if someone from FragranceNet could replace the items and ship them out overnight today, while requesting the carrier to return the original package. I have been attempting to speak with a live agent for over 30 minutes with no success. The automated system now instructs me to call back tomorrow during specified hours, even though it is still within the current operating hours.