Florida Department of Children & Families Customer Service Issues

For days, I've been trying to renew my benefits online, but the page keeps giving me an error message. My service is about to expire, and I received an email notification instructing me to renew my benefits on the website www.myflorida.com/accesflorida. I've made numerous attempts to renew my benefits without success due to the persistent errors on the page. Additionally, I have been consistently calling the Department of Children and Families, but the answering machine does not connect me.

I am experiencing difficulties with my Medicaid status on the FL Medicaid Member Portal. The MMA & LTC status is currently showing as “can’t enroll” while my Member Details indicate “partial Medicaid,” possibly due to having dental insurance with DentaQuest. I have attempted to enroll in Sunshine Health three times on 12/06/[redacted], 1/18/[redacted], and 6/14/[redacted], with all submissions still pending approval. Furthermore, I applied for Part B in April after my Humana Gold Plus was canceled in May [redacted] to access immunosuppressive drugs but was deemed ineligible based on a letter from SSA dated May 29, [redacted]. I am seeking assistance from an agent to address these issues and ensure I receive the benefits I am entitled to.

My case number is [redacted], and my name is Michelle Mulhaul. Yesterday, on Monday, July 10th, I spent the whole day trying to reach a live person without success. After waiting for a call back for almost two hours, when I finally received the call, I was put on hold and no one picked up. I recently reapplied for Medicaid and EBT. However, when I try to log in, no information shows up, only stating "technical verification needed." If I can't reach anyone to update my case information, I don't know what to do. I really need medical and food assistance.

I need assistance with resolving discrepancies on my account. Some inaccurate information, like removing my oldest record erroneously, and associating my ex-husband with my case when he has not been part of our household for years needs correction. I am not linked to any institution. Despite speaking to supervisors at the Department of Children and Families who confirmed I have fulfilled all requirements, there has been no progress. Currently, I am unable to attend a crucial medical appointment due to a sudden loss of insurance, as I was under the impression I had completed the necessary renewal steps after speaking with senior representatives before the deadline. I am seeking help to apply for food and medical assistance for myself and my two children.

I need assistance with correcting discrepancies on my account. There are inaccuracies present, such as the removal of my oldest record by the department, the ongoing involvement of my ex-husband whom I request to be removed from my case, and the erroneous claim that I am in an institution. Despite consulting with senior representatives and supervisors from the Department of Children and Families, assurances have not led to resolution. I am facing challenges including a missed important doctor's appointment due to insurance issues resulting from a recertification delay, despite prior communication with senior representatives before the renewal deadline. I am seeking food and medical assistance for myself and my two children, but the situation remains unresolved. Your prompt assistance in this matter would be greatly appreciated.

Hello, my name is Lina Espanol and my case number is [redacted]. I have been waiting for over 45 days for a renewal response and to address my pending status. I am currently not receiving food stamps, and my nephew Michael Matthews, who no longer lives with me, is still on my account. He resides with his father now. I kindly request to update my account, review my application, remove my nephew, and reapply for food stamps. There seems to be an error in my income calculation as it includes Liyah Marshall, who is a full-time student at the University of Florida. Unfortunately, no one answers the phone, and updates to the system are not made promptly. Your urgent attention to this matter is greatly appreciated. Thank you.

Today, I had a phone conversation with a lady regarding my recertification. Unfortunately, I couldn't recall an old address or the years of my previous cars during the verification process. The lady was kind enough to offer to extend my recertification deadline by one day instead of the standard 30 days, but she couldn't do it due to the missing information. She then transferred me to another person for further assistance, but I couldn't reach anyone. Should I visit the office in person to resolve this matter? My name is Katherine Ramirez. Email: [redacted].

I was approved for benefits and my EBT card was supposed to be expedited due to my circumstances. Unfortunately, I never received my card, and I can't reach anyone to address this issue. When I contact customer support, they request my card number and insist on reporting it as lost, stolen, or damaged before proceeding. I hesitate to do this since I have not received the original card and worry the replacement might face the same issue.

I have been struggling to reach a representative for weeks to get my food assistance, which I have not received for two months. I missed the deadline for income verification, resulting in a denial of my food stamp benefits. Despite contacting someone weeks ago who assured me they would notify my case worker about the verification and process my benefits, it hasn't been done. I've been calling daily for weeks only to hear that all representatives are busy each time. I desperately need assistance with this.

I've been attempting to contact a representative for several weeks now to address my food assistance issue. It's been * months since I received any benefits. My food stamp benefits were denied due to being a day late with my income verification. Despite informing someone weeks ago about submitting the verification and requesting them to process my benefits, nothing has changed. I've been diligently calling every day without success, as the line always indicates that all representatives are occupied. I'm at a loss and desperately seeking assistance. Appreciate any help with this matter.

I need assistance removing a sanction from my account. I've received conflicting information, ranging from being incarcerated to not complying with child support or work rules. None of these reasons apply to my situation. I am currently homeless, caring for my two children alone. Transportation is extremely limited, and working with a one-year-old is nearly impossible given my circumstances. Any help in resolving this matter would be greatly appreciated.

Since I began receiving food stamps for caring for my elderly mother, I have been excused from the work program. However, I recently started full-time college at the College of Central Florida on August 19th. I now need to provide reasons for my non-participation in the program. I received a letter stating that I must report in by September 5th to avoid losing my benefits. I have already updated my status on the MyAccess portal to reflect my new circumstances.

I am facing challenges with my grandson's father's DCF parenting coach. As the DCF-appointed caregivers for our grandson, we have had him with us for nearly 2 years. The coach is making inflexible demands regarding the timing and location of supervised visits with his father, without considering our family's plans and routines. Recently, she involved her supervisor to add more pressure about the visit scheduling. She even made false accusations of contempt of court, which she later denied when confronted. I have asked for a different parenting coach and requested a fixed schedule for supervised visits to avoid constant disruptions to our family life.

Hola, mi cuenta de acceso ha sido cerrada y a pesar de realizar un intento fallido de renovación por falta del certificado de nacimiento de mi bebé, hace dos días he vuelto a intentarlo con éxito. Ahora me han solicitado una entrevista, pero al intentar llamar, no obtengo respuesta. Al intentar acceder a mi cuenta de nuevo, me encuentro con que está cerrada. Necesito saber el estado de la última renovación realizada y solicito ayuda urgente. Agradezco su asistencia.

Case number [redacted]. My name is Jenaro Cruz, and my application for food stamps was denied due to missing the phone interview. Despite calling daily from 10 am to 3 pm for over 30 days, I never reached anyone. When I visited the office in person, they turned me away for not having an appointment. They instructed me to schedule by phone, but no one answers those calls either. I'm in a tough spot and unsure of how to proceed. Even faxing my explanation is impossible as the lines are constantly busy. I am currently unemployed, awaiting a decision on my disability claim with social security. With no income, I rely on food stamps for sustenance. Your assistance would be greatly appreciated.

Case #[redacted] Name: J. Cruz. I was denied food stamp assistance due to missing a phone interview. I tried calling daily for over 30 days without any response. When I visited the office in person, I was turned away for not having an appointment. Despite being told to schedule by phone, no one answers there either. I'm in a tough spot, unable to fax due to busy lines. Currently not working, I rely on food stamps for sustenance as I await a decision on my disability case with Social Security. With no income, I'm struggling. Your assistance is greatly appreciated.

I currently have an open case where they are requesting verification of my identity. After calling approximately 25 times and speaking with two different representatives, I received conflicting information regarding this requirement. One representative informed me that I did not need to verify my identity, while the other instructed me to complete a monthly worksheet. I promptly filled out the worksheet, but unfortunately, my account remains flagged. I have been attempting to reach out to customer service every day of the week, but all I receive is a message stating they are busy and advising me to call back.

My name is Adrian Goenaga, and I have case No. [redacted]. I have an ongoing food stamps application, and I was informed that I needed to submit income verification. I have already submitted the required documents, but your system keeps indicating that no documents have been received. Time is running out, and I am unable to reach anyone for assistance, including the individual who called me. Despite leaving multiple messages on her voicemail, I have not had any success. Can someone else assist me with resolving this issue? I cannot afford to miss out on this opportunity as I am currently unemployed, making the situation critical.

I have been trying to schedule an interview, but whenever I call, the line is always busy. I am eager to speak with someone from the interview section as my benefits have not been deposited onto my card yet. I find myself homeless and in dire need of assistance. I apologize if I come across as rude, that is not my intention. Any help in resolving this situation would be greatly appreciated. Thank you.

Hello, I’m Elaine L., and I am reaching out on behalf of my son, Kevin J., who is disabled. Today, we encountered an issue as he did not receive his food stamp allotment on his card for this month, 11-12-[redacted]. I am struggling to get through to the phone numbers provided for Access Florida to resolve this. I admit I was delayed in submitting his Medicaid disability benefits application as I needed his doctors to complete their sections, including his general practitioner, with the neurologist appointment scheduled for December. When contacting the Department of Family and Children Services/Access Florida, the automated message mentions benefits will come in December, not this month. Your guidance would be greatly appreciated. Thank you, Mrs. Elaine L. (Kevin’s mother)