FlipKart Customer Service Issues

Hello, I have two Flipkart accounts. One is under the name of Akanksha with a due amount of 150rs. The other account is under the name of Sudhakar, where I accidentally made a double payment of 527rs for two Nivea body washes and a set of Renberg knife set. I chose the pay later option thinking it was cash on delivery (COD), but the delivery person took the money. I was assured the excess amount would be adjusted against my 150rs due. Unfortunately, the adjustment hasn't been made, and an additional 100rs late fee has been added. Despite reaching out to customer care, I have not received a resolution as calls are being escalated but not answered. I also keep receiving calls from the delivery person. I would appreciate it if someone could address this matter promptly.

Hi, I received the following message recently: Important update: An excess amount of Rs.[redacted]/- was refunded for your order OD[redacted][redacted]0 to your credit card ending in [redacted]. You can view this excess refund on your statement within 30 days from 14/10/[redacted]. The excess amount will be debited from your card within the next 15 working days. Thank you for your understanding. Regards, Flipkart I received a refund of Rs.[redacted]/- for the order Gods backpack. I checked my account statement and did not notice any excess amount. Please avoid deducting any amount unnecessarily. I have trust in Flipkart and its services and look forward to shopping again. Thanks for your help, Sangeetha

Sir, your service is extremely poor. The hassle I had to go through with your courier boy, who questions why I am not taking the items despite the difficulties faced, is beyond the amount of items I did not purchase from your store. Anyways, I will not be purchasing from your store anymore. I did not receive my needed items, and it was a big mistake to deal with such useless products. It's a good thing I only put home decorating items in the cart and did not proceed to check out, otherwise, I would have lost thousands. I made the right choice by ordering from Flipkart while living in Saudi, and although some items were delivered, the delivery gradually started to go wrong.

This website was a disappointment for me. I purchased a Woodland item for my brother but never received any tracking information. When I reached out, they directed me to the seller who denied any mistake. The customer executive blocked my ID when I asked for proof. I had to visit the post office to claim my package, which turned out to be an empty box. After requesting a return through Flipcart, the seller refused to arrange a pick-up or cover the courier charges. Despite filing a claim and trying to resolve the issue with customer service, they offered a gift card instead of a refund. When I refused, they mentioned their policy does not include return courier charges. It has been a frustrating experience dealing with them, and now my account is blocked without a valid reason.

Hi there, I purchased a Redmi Note 6 Pro on December 26, [redacted], and received it before December 31, [redacted]. Upon opening the package, I noticed a white spot on the lower right side of the screen. I immediately filed a complaint regarding this issue. Regarding ORDER ID OD[redacted][redacted]0, the Redmi Note 6 Pro I bought on December 26, [redacted], has a screen defect. Despite assurances that a replacement or refund would be provided before December 16, [redacted], the issue remains unresolved. Technicians visited twice but rejected the replacement. I am seeking appropriate action to rectify this situation. 1. Display Defect: White Spot on Screen Under the Consumer Rights Act/Sale of Goods Act [redacted], goods must match their description, be of satisfactory quality, and fit for purpose. I am requesting a replacement or refund within 14 days as per the breach of contract. Kindly address this matter promptly. Thank you, H.S. Rawat ORDER ID OD[redacted][redacted]0 INVOICE NO FAB4B[redacted]1

I have been a loyal customer of Flipkart for over three years. Recently, I experienced a shocking incident of fraud where my personal details and shopping history were compromised. I received calls from individuals claiming to be from Flipkart, providing specific details about my past purchases and offering me gifts in exchange for making a significant purchase. Unfortunately, I fell victim to their scheme and transferred a total of Rs 59,[redacted] to an account allegedly belonging to Flipkart. However, I have not received any products or order details as promised. This whole situation has left me deeply disappointed and concerned about the security of my personal information. I urge Flipkart to investigate this matter promptly and refund the amount I lost. If this issue is not resolved satisfactorily, I will have no choice but to cease shopping with Flipkart in the future and take legal action to address this breach of trust. My priority now is to recover my hard-earned money and hold Flipkart accountable for this fraudulent activity. Sincerely, Suhani A.

I recently purchased Boat headphones using my email [redacted] Upon ordering, I inquired about the refund policy with a customer service representative who confirmed that a refund would be possible if needed. However, when I contacted another representative today regarding the refund, I was informed that I was not eligible for one. I feel deceived by this discrepancy in information provided before and after the purchase. I would like to request a refund for the product, as initially indicated, or I will consider seeking assistance from the consumer rights court. Transparency and consistency in customer service are crucial, and I will share my experience on social media to address this issue with others.

Today, I received a text from Flipkart claiming I had won a car worth 12,80,[redacted] or an equivalent sum of money. Subsequently, I was contacted by agents. Searching for the customer care number led me to call a given cell phone number. The representative on the phone requested money, assuring me it was refundable without any problems. Initially, I paid 6,[redacted], and then an additional 15k when they asked for more. However, when they demanded further payments, my suspicions were raised, and I refused, asking for a refund. It became apparent they were fraudulent and had deceived me, leading to a loss of my money. As a loyal Flipkart customer, I find this deeply upsetting. I intend to share my experience on social media, seek a refund and compensation, and possibly pursue legal action against them for deceiving and defrauding customers.

I have been facing an issue with my purchase for one month. My order number is OD[redacted][redacted]0. I bought the product on 28/01/[redacted] using a Bajaj EMI card. The demo and installation were completed within ten days, and it worked fine for three days. However, it has now stopped working. I filed a service complaint on Feb 17th, and a technician visited on 27/02/[redacted] and found issues with the water motor sensors and drain pump. Unfortunately, I was not present when the technician visited. I would like to return the product as I am unsatisfied. I will not be making any payments for it or the EMI, and I am considering closing the account if the issue is not resolved. Thank you.

I recently bought a metallic shoe cabinet, but upon receiving it, I am dissatisfied with the product. I initiated a return request, and a technician has visited my place. However, the online status is not updated. I have tried reaching out through emails, messages, and the toll-free customer service number multiple times, but have not received any response. I am eager for a resolution as soon as possible as I have not received any communication from your end regarding the return process. If the return is not possible, I would like a refund and to return the product promptly.

Hello, I regret to inform you that I am receiving unsatisfactory assistance from customer care. User ID: [redacted]/[redacted] Old email: [redacted] Personal phone number: [redacted] I contacted customer care on March 16th reporting that someone else was utilizing my account, placing orders, and making a call on March 15th pretending to be me. Upon receiving an email notification, I discovered I couldn't log in due to unauthorized actions. Today, I was informed that my account got blocked for alleged attempts to cancel an item, although I haven't canceled any orders this month. Despite explaining the situation to customer care, they seemed unable to assist me properly, claiming no complaint was made about the unauthorized use of my account. I urge you to review the call recording from March 16th to verify my complaint. It seems an oversight on their part. Additionally, I wasn't informed before my account was blocked. I haven't received any prior communication or warning. As a loyal Flipkart customer for 5 years, I urge you to urgently resolve this issue so I can access my account. I have a history of orders, addresses, card information, Flipkart Plus membership, coins and more tied to my account. Please treat this matter with the seriousness it deserves, considering Flipkart's reputation for trustworthiness. Thank you for your attention. Sincerely, Md Imran

I bought a mobile from Flipkart. I attempted to pay by card a few times, but it failed, so I paid in cash. Later, I discovered that my money was deducted from my account, resulting in a double payment to Flipkart. Despite emailing my passbook copy showing the deduction, I have not received a satisfactory response. No one has contacted me, and when I call Flipkart, I only receive a missed call. If I do not receive a refund, I will escalate the issue to the consumer court. Please respond to my concern.

I received a message indicating that my item had been delivered to someone else by mistake. This is clearly a mistake made by the delivery team. I want a refund or for the items to be retrieved from the incorrect recipient and properly delivered to me. If this issue is not resolved satisfactorily, I will have to take legal action. I have all the necessary documentation. Please assist me with this matter promptly. I paid [redacted] Indian Rupees for 3 Reebok shoes. Kindly refund my money or arrange for the correct delivery as soon as possible. Thank you.

I recently purchased 2 Split AC units from Flipkart with Order ID Numbers OD[redacted][redacted]0 and OD[redacted][redacted]0. During the purchase, the website showed free installation and delivery, as indicated in the attached image. However, after the order shipped, I received a call demanding Rs [redacted] for the installation of each AC. When I contacted customer service, they claimed there was no free installation offer. I checked with a different pin code, which still showed free installation before ordering but changed to a chargeable service after purchase. I have evidence of the discrepancies in the displayed costs. I requested a refund due to this misleading information, but they refused. This situation has been frustrating, and I intend to address it further.

I recently made a purchase on Flipkart and was expecting the item to be delivered to my home this morning. However, the delivery agent called and insisted that I pick up the package from their office instead, even though I selected home delivery with cash on delivery option. I am disappointed with the way this situation was handled. I specifically chose home delivery because I am unavailable to pick up items in person. This unexpected change in delivery method has disrupted my plans, as I intended to give this item as a gift. I am now considering filing a complaint due to this inconvenience. I have always trusted Flipkart's services, but this experience has left me dissatisfied. I hope that customer service will improve to ensure all customers receive their orders efficiently in the future. For your reference, my order for the Odelee Baby Carry Cot with tracking ID FMPC[redacted] is out for delivery today. Please address these service issues promptly to avoid further dissatisfaction.

Hello, my name is Alvina. I wanted to discuss my recent mobile phone purchase from Flipcart that was delivered on March 18th. Unfortunately, after 10 days, the phone stopped charging. I contacted customer care and was told a technician would be sent, but they never showed up. I later discovered in your system that false information was provided, stating the issue was resolved. When I inquired about the technician not arriving, a complaint was filed against them. Despite multiple emails, the problem persists. I am disappointed by this poor service from Flipcart, a brand I once trusted. I hope for some assistance.

Regarding your email dated 31/03/[redacted], Hello, Thank you for getting in touch. Order ID: OD[redacted][redacted]0 Product: 'LG V30+ (Silver, [redacted] GB)' We have acknowledged your concerns and apologize for any inconvenience. Your ordered item will be delivered by the Ekart logistics Wishmaster within the next 4 business days. Kindly have the exchange value amount ready for payment upon delivery. You will receive notifications via email and SMS once the Wishmaster is on their way to deliver your product. We are committed to offering exceptional service and hope we have assisted you efficiently today. Please look out for a feedback survey coming soon, and share your experience with us. We appreciate your understanding. Best regards, Nirmala Machado Flipkart Customer Support

Subject: Issue with My Flipkart Account Dear Mr. Manish Guptha, I am Pala Anand, a loyal Flipkart customer who relies on your platform for all my online purchases. Recently, my account was unexpectedly frozen by Flipkart due to a high number of returns. While I understand the concern, I believe there are some misunderstandings that need to be addressed: 1. I have not been making excessive returns. Each return was approved by your team, including a detailed check on a Samsung mobile purchase. Furthermore, I received a different product from what I ordered in a recent transaction, which should not be counted towards excessive returns. 2. Currently, I have INR [redacted] in my Flipkart gift card wallet and was planning to purchase a Redmi Note 7 Pro. However, due to the frozen account, I am unable to proceed with the purchase. I kindly request your prompt attention to resolve this matter regarding my account and funds. I have already contacted two executives, two superiors, and sent three emails on this issue. I hope for a resolution within 48 hours to avoid further escalation. Thank you for your assistance. Sincerely, Pala Anand

Dear Sir, I would like to address the delay and poor service we have experienced with the installation of the water purifier we purchased from Flipkart. The technicians who came for installation were inefficient and took over 4 hours to complete the job. Despite multiple visits from different individuals claiming to fix the issue, the purifier still does not provide us with clean water after 4 months of purchase. The technicians attending the machine are unqualified and unable to resolve the problem. I have listed some phone numbers of individuals involved: [redacted], [redacted], [redacted], and [redacted]. Can you confirm their identities and qualifications? Please take necessary action to address the presence of unauthorized or unqualified technicians and resolve my complaint promptly. Thank you, Chandrasekaran Father of Senthamil Arasu

I am having trouble using my Flipkart gift cards due to the app freezing every time I try to add them for a purchase. I have been attempting to contact Flipkart's Customer Care for days, but the call disconnects automatically with no option to request a callback. Despite trying at different times, agents are constantly busy, leaving me unable to resolve my issue. I checked the app for alternative contact options with no success. My cards have expired, and I need assistance extending their validity to use the remaining balance. I am hoping for a resolution and a positive customer service experience.