FlipKart Customer Service Issues

Order ID: OD[redacted][redacted]0 Hello Team, I placed an order for an Asus mobile which was delivered on October 27, [redacted]. Due to my absence, I only opened the product on October 29, [redacted], and discovered issues with the battery performance and scratches near the camera lens. Despite troubleshooting steps provided by your customer service team and three visits by Jeeves engineers, the camera problem persists. Although the engineer acknowledges the camera issue, upon leaving, they mark the issue as resolved without a fix. My return requests keep getting closed with no resolution. I feel the engineer might be closing cases to meet targets rather than solving the actual problem. I have spent nearly 13,000rs on this product and expect better service. I request a refund promptly; otherwise, I will escalate the matter to your nodal office and consumer forum. I have been a loyal customer, and this is the first time I have encountered such difficulties. I urge you to assist me in resolving this matter. Warm regards, Surendra Mobile: [redacted]

I scheduled a pick-up for my Ico jeans on 1st November. Despite requesting a later time, the wishmaster rescheduled for the next day. The following day, another person called but refused to pick up at my preferred time after 4p.m. After mentioning customer service, he agreed. However, he called back at 3:45 pm, claiming to have waited for an hour. I provided detailed address information, but he couldn't locate it. As a result, he returned the item. I am looking to file a complaint and arrange for a rescheduled pick-up.

I tried exchanging my Lenovo K5 Note for a Redmi Note 5 Pro via Ekart, but the courier refused due to a small scratch on the phone's body that didn't affect the screen. This seemed unfair as the phone was otherwise like new. It's disappointing how this exchange offer turned out, making me question Flipkart's service. I feel let down and might have to switch to Amazon for better customer service. Additionally, I purchased JBL headphones from Flipkart two years ago, and after just a year, one side stopped working without any proper solution from customer service. I expected better quality and support for electronic accessories.

Neeta Shet, madam. I regularly purchase products for my family and my shop. I distribute these products to my workers, friends, and family, and I do not work as a middleman. My business in offset printing is substantial. I am wondering what benefits I can expect from conducting such dealings, as I only use products under the name of Mayur Wani, which I personally endorse. I am disappointed with the suspicion placed on me recently, although I appreciate the good service of Flipkart, from which I used to order. I also have an Amazon account, but I mostly prefer Flipkart. You can investigate my situation, and I swear on my child that I have not and will not engage in any wrongdoing. My father would never approve of such behavior.

Hello, I am Vinod Chaurasiya. I purchased a product for marketing from your Flipkart store. Some of the materials turned out to be fine while some were defective. One of the items, a "Aqua Ultra+[redacted]05" filter, made a strange noise and stopped working immediately after turning it on. I contacted customer care and was informed that if I want the filter repaired, there will be a service charge. I am curious to know if the warranty also includes service charges. I request a prompt resolution to my issue. After calling customer care, I was redirected to another number. Despite contacting them, my problem remained unresolved. I urge for my favorite to be replaced or for the item to be repaired. Thank you. My mobile number is [redacted]***[redacted].

Dear Sir/Madam, I am reaching out regarding a recent purchase made by my father on Flipkart. We have always been satisfied customers until now. Unfortunately, instead of receiving the water purifier we ordered, we were sent a vacuum cleaner. After requesting a replacement, the replacement product we received had missing parts and was defective. We then asked for a refund. When a technician examined the product, they pointed out color discrepancies and proposed a paid fix, insisting we keep the flawed item. To my dismay, I discovered my refund request was cancelled, leaving me in a troublesome situation. I have diligently followed all of Flipkart's procedures, but am now at a loss. It is disheartening to experience such unprofessional conduct from a reputable company. I seek guidance on obtaining the refund I am rightfully owed. Thank you, Angana M.

I received my order (Order ID: OD[redacted][redacted]0) for 1 S D Black Dial Gold Watch/S D Shop Branded Gentlemen MF IV [redacted] Chain on November 6, [redacted], from E-kart delivery. Upon inspection, I discovered the chain is defective and does not lock properly. Unfortunately, no bill or warranty document was included in the package. I promptly reported the issue to Customer Care on the same day around 07:00 p.m. I was assured a refund of Rs. [redacted].00, and I provided my bank details for the refund. I also requested the collection of the defective product. However, the product has not been collected, and the refund has not been credited to my bank account.

I placed an order for a sofa set with Order ID OD[redacted][redacted]0 on October 15, [redacted], at 5:04 PM using my credit card for Rs. 35,[redacted]. The amount has also been converted into EMI. The expected delivery date, according to FLIP cart, was November 6, [redacted]. However, as of today, I have not received the item. Although FLIP cart's delivery status shows it was delivered on October 27, [redacted], at 11:59 PM, this is incorrect. I have lodged a complaint with customer care, and they assured me the issue would be resolved by November 8, [redacted]. Unfortunately, I have not been contacted regarding the current status of the problem. I kindly request for prompt assistance in delivering the ordered item as soon as possible. Please acknowledge the value of my hard-earned money and address this matter without delay.

I ordered 3 curtain sets from Flipkart on October 10th to match the room's interior. The details are as follows: - Red Hot [redacted] 9 ft one pair Blue Color - Red Hot [redacted] 7 ft one pair Blue Color - Red hot [redacted] 5 ft two pair Blue Color Initially, I received two sets of curtains in different colors. After raising a replacement request, the second delivery also had the wrong colors and sizes. Despite a replacement attempt, the 3rd parcel was not received. Speaking with Flipkart's customer care agents Anjali and Mayank, both mentioned being outside the replacement period, although considering the delivery date of October 29th, I am within the period. I seek a solution from the Flipkart team regarding the wrong-sized curtains I now have, hoping for a resolution due to my long-standing trust in your brand.

I purchased an HP laptop expecting it to come with preloaded MS Office, a guide, and a warranty card. However, the laptop I received does not have these features as advertised. Furthermore, the camera is defective, resulting in unclear images. Despite requesting a return three times for various reasons - initially for the missing MS Office, then for the faulty camera, and finally for the absent warranty card and guide - my requests were repeatedly canceled by the seller, claiming my reasons were invalid. Now, the return period has lapsed. I tried contacting Flipkart customer care using the provided numbers, but none of them work. I bought the laptop for a project, and this situation has become a major inconvenience. Please assist me promptly with this issue. The laptop cost Rs. 35,[redacted].

I purchased a Samsung refrigerator from Flipkart which was delivered on November 16, [redacted]. I was expecting a demo and installation from a Samsung engineer, but no one has shown up yet. Despite informing Flipkart on November 19th, there has been no progress. Initially, I was informed the demo would happen on a Sunday, but the person was not available as he was in Bhubaneshwar. After contacting support, I received an email stating the installation was canceled. I request for immediate assistance and resolution as there was damage to the foot of the refrigerator during delivery by Ekart. Their staff mentioned the installation team would address the issue, so I am seeking help to resolve this matter promptly.

Hello Flipkart, I placed an order for the Asus APU Dual Core A6 X540BA GQ-119T laptop on October 14 during the Big Billion Day Sale. However, on October 18, I received the wrong model, Vivobook 15 X540BA. I promptly requested a replacement on the same day but have been facing delays from the company in resolving this issue. Despite assurances of a resolution, the dates for the replacement have been repeatedly postponed. I have refrained from using the incorrect product and have informed the company about the mix-up. After multiple rescheduled dates, I raised a complaint with Flipkart and contacted the National Consumer Helpline. They have provided me with a grievance number [redacted] and given the company 5 to 7 days to rectify the situation. I am hopeful for a swift resolution.

Dear Sir/Madam, I am writing in reference to the previous email concerning the delay in my Flipkart order with tracking number FMPC[redacted] for the Mi Note 6 Pro. The order was scheduled for delivery by November 26, [redacted], and it has not yet been received. I have not received any contact details for the delivery person or Flipkart for further assistance. An email was sent to Ekart regarding this matter, however, a message from Flipkart stated that delivery was attempted twice without success. Despite this, I have not received any calls or communication from them regarding the delivery. I forwarded the email to Ekart yesterday (28.11.[redacted]). I have been experiencing issues since last week after placing the order. Kindly provide me with Ekart's contact number to address this issue promptly. If needed, please feel free to contact me at [redacted]. Best regards,

Hi Team, I am writing to address my Asus Zenfone return request. Despite following the steps advised by your support team and resetting my phone, I continue to experience the same issues. During a recent visit by a Flipkart technician, the problems such as non-functional play store, face scanner, overheating, and more were identified. However, the only suggestion offered was to reset the phone again. I am greatly concerned about the constant need to reset the phone and the lack of thorough troubleshooting by the technician. It is frustrating to repeatedly back up and restore data without a definitive solution. I am now seeking a refund instead of a replacement due to these ongoing issues and my dissatisfaction with the support received. I have been in touch with your team for a week, and the service I have encountered has left me disappointed. I will be sharing my experience on various social platforms to highlight the subpar customer service. The lack of a toll-free number for direct contact and the necessity to repeatedly email my concerns have added to my frustration. I request a prompt resolution to this matter, whether through a replacement without a reset or a refund. Your attention to this issue is greatly appreciated. Thank you for your understanding. Sincerely, Santosh

Subject: Issue with Order Confirmation Dear Sir, I recently placed an order for 8 items on Flipkart today. The payment was made through Net Banking of Federal Bank, and the amount of INR 5,[redacted].00 was deducted from my account. However, I received a message from the site stating that they were unable to confirm the payment with my bank. The message assured that if the amount had been deducted, the order would be confirmed shortly. The transaction details are as follows: - Amount Type: Debit - Amount: INR 5,[redacted].00 - Nature of Transaction: FN/SHP/PZT[redacted]WIADV01/PZT[redacted]72 - Name: D.K. - Email: [redacted] - Bank Name: Federal Bank - Account Type: NRE I kindly request your assistance with this matter and eagerly await your response. Warm regards, D.K.

Hello, I would like to address an issue with my recent order. Instead of receiving the smart TV I purchased, I received a regular TV. I reached out to your customer service team and was initially informed that I would receive a replacement. However, after 17 days, I was told that a refund would be issued instead. This delay and change in resolution have caused inconvenience and financial loss as I used my credit card for the purchase and now have to pay additional interest. I am disappointed with this situation and would like a proper solution. I hope to hear back from you promptly to resolve this matter. Thank you.

I ordered the Moto "Power One" mobile phone on 08.12.[redacted] with an old Moto G5-Plus exchange offer, paying Rs. 10,[redacted] via HDFC Credit Card. On 11.12.[redacted] at 6:45 p.m., during delivery, the delivery person rejected the old phone stating faults and was impolite, leading to non-delivery and a failed/refused delivery SMS. The payment made in advance hasn't been refunded to my HDFC account yet. I request a prompt refund and express my desire to proceed with the purchase under the exchange offer, baffled as to why the old phone was declined despite being in good condition.

Dear Sir/Madam, I am Rajvi Matalia from Indore. I recently received a call from someone claiming to be from Flipkart stating I had won a mobile phone as part of a promotion, but I needed to pay Rs. [redacted]. After making the payment through Paytm, I was then asked to pay Rs. [redacted] as GST charges, promising a refund upon delivery. The person involved, Mr. Sharma, contacted me from the numbers +91 97[redacted]7 and +91 97[redacted]8. Unfortunately, after paying a total of Rs. [redacted], I have not received any response or product. I am concerned as this individual had detailed information about my past orders, making me believe it was a legitimate call. I am shocked and disappointed by this experience, as I have always trusted Flipkart. I kindly request urgent investigation into this matter and the refund of Rs. [redacted] + [redacted]. I have attached a screenshot of the transaction and can provide further details if necessary. I received a message mentioning a reference number SHOP[redacted]7 from the number [redacted]9. I urge you to address this issue promptly and take action against these fraudulent activities to protect other customers. Thank you for your attention to this matter. Best regards, Rajvi Matalia

Dear Customer Service, I am Nishtha Gupta. I have concerns regarding your service and refund policy. I bought an Honor 7S from Flipkart, but I am unsatisfied with its performance. It frequently hangs, and I am experiencing network issues. When I contacted you initially, the product was replaced, but the new one is also defective. Despite multiple problems, I keep getting it replaced instead of a refund as per the stated 10-day return policy. The product's performance is subpar, and the technician's visit did not resolve the issues, contrary to his report claiming otherwise. Conflicting information from your team and Flipkart adds to the frustration. I have now been informed that only the Honor service center can assist, while your technician insists Flipkart should handle it. This inconsistency has led me to reach out to you directly, as I made the purchase through your platform. I urge you to honor your return policy to refund my hard-earned money. This experience has been disappointing, and I hope for a prompt resolution. Thank you.

Hello Flipkart, I have been satisfied with the timely delivery of products by your company in the past. However, today's experience in purchasing a TV was disappointing. I ordered a Vu TV with an exchange for my old Samsung TV in working condition. I was surprised when a driver was sent to inspect my old TV. Despite verbally approving the TV's condition, he took a photo and shared it with his manager. The remote conclusion was that there is a display issue. Please see the attached image of my old TV for your assessment. In the future, please send knowledgeable professionals in TV technology rather than mere drivers who relay information remotely. I attempted to address the matter with the driver, but he left without informing me. I am unsure if this is now how Flipkart operates. Thank you, Jay