Fingerhut Customer Service Issues

I had an account with Fingerhut back in [redacted]. After making a single purchase of a cell phone, I returned it upon realizing it couldn't be used with my local carrier. However, Fingerhut reported me as 90 days late to the credit bureaus, impacting my credit score since [redacted]. Despite the account being listed as in good standing this year, it is now closed. Could Fingerhut please reach out to all three credit agencies to remove the derogatory marks on my report? My name is Bernard R. Dickens II, and the old address on the account was [redacted] V Street SE #[redacted]. I no longer reside there. I no longer owe anything to Fingerhut as the item was returned promptly in [redacted]. Thank you for your assistance.

I am extremely dissatisfied with the mattress topper I bought through the Fresh Start program. The grey top is falling off, not attached properly, and it sags where I sleep. It is uncomfortable, makes me hot, and I sweat all night. I feel like it was a waste of money compared to the new mattress I recently purchased. I demand a full refund of my payments and to zero out the remaining balance. My attempts to resolve this issue with supervisor Kim were unsuccessful, and I received conflicting information from different representatives. I am disappointed that your company does not support its products. If this matter is not addressed today, July 29th, [redacted], I will take legal action tomorrow. Please contact me urgently.

I am dissatisfied with the mattress topper I bought through the Fresh Start program. The top is coming off, not securely attached, and it sags where I sleep, making it uncomfortable and excessively hot, causing me to sweat all night. I feel that it is a waste of money since I recently purchased a new mattress for a slightly higher cost. I would like a full refund of all payments made so far and have the remaining balance cleared. Despite speaking with Supervisor K. around *:**pm, I did not receive a satisfactory resolution. My interactions with various representatives have been inconsistent, and I feel unsupported. If this matter is not resolved today, Sunday, I will pursue legal action to resolve this issue. Please contact me promptly as I believe Fingerhut will rectify the situation fairly.

I won your sweepstakes and I haven't received a response. Is this related to Gettington? How can I restart the process, similar to rebooting like in Wipeout, not involving my won sweepstakes? I'm confused because I haven't received any mail or my information or numbers. These shorts are from a risk named Eve. How can I claim my winnings from both places? A person who works for Tony, who I mistook for another person, is inside my house and car. I don't know anyone, not even an acquaintance. This situation is shocking, it's like a joke. Please help me rectify my account. My name is Cassandra M. Gonzales. Thank you.

I am currently receiving bills for a Webbank/Fingerhut credit card that I have never had. I reported this issue to Transunion for investigation on May 13, [redacted], and the Dispute was supposed to be resolved by July 15, [redacted], but it has not been completed. I have not received any paper statements for this account and I do not know the account number. I am now behind by $38.00 due to a $13.00 unauthorized purchase. It is crucial that Customer Service closes this account as it is negatively impacting my credit score by over 60 points. This situation has been ongoing for too long, and I would appreciate a prompt resolution. Thank you for your attention to this matter.

I bought a small Dell Laptop that has never functioned correctly. Despite dealing with Fingerhut and Assurion, I keep getting redirected back to Fingerhut. After Dell remotely accessed the computer and it worked briefly, Fingerhut advised me to return the laptop for a credit due to Dell not honoring the warranty. Following their instructions, I sent it back for a refund and shipping reimbursement, which was initially denied by Fingerhut until they confirmed it during a call review with Supervisor Karen. They even offered a $50 credit for the inconvenience. Now, I am left with a new computer that still doesn't work, making me feel deceived by their employee's falsehoods. I am eagerly awaiting a resolution to this credit issue and have also involved the BBB. I am extremely disappointed by this experience.

I purchased the 02-D1079 Corner Shower Basket Tower, but I am struggling to assemble it due to extremely incomplete instructions. I have spent over 5 hours trying to set up the tension rod, but the parts do not seem to match. I am feeling very frustrated and stressed out by this situation. I am considering requesting a refund as this experience has been challenging. I hope to receive proper guidance or assistance to resolve this issue promptly.

On 10/05/18, I attempted to make a payment for my account [redacted] but received a "declined" message. After confirming with my bank that my account was secure, I filed a complaint online with no response. I am frustrated and seeking assistance to resolve this issue and have questions about returning products or warranty claims. My email addresses are [redacted] and [redacted]

I have been encountering difficulties with FH and their customer service. Despite making a payment on my account that was due on 10/05/18 after numerous phone calls, I now need assistance with returning my Nutri Ninja Duo Blender. When trying to make a smoothie five days ago, the blade top became stuck in the base, and my family and I couldn't remove it. The smoothie has dried up since then. I am unsure if I should return the blender with the mix inside or send a picture for guidance. Contacting customer service about this product for five days has been unsuccessful. I also bought a Rug Doctor in March or April, but it failed to dispense shampoo during my recent attempt to clean my home. I am seeking advice on how to proceed with repairs or a replacement promptly since I need to shampoo my entire home and make smoothies daily as a vegan.

Last year, I opened a Fresh Start account, diligently making payments until the final ten dollars. Unfortunately, a health emergency led to a two-month hospital stay due to a reoccurrence of stage IIII breast cancer at age thirty-two. Fingerhut recently emailed me, indicating I needed to restart with a low credit limit. Seeking to improve this for my son's memorable Christmas, I contacted them, but despite explaining my situation and the ten-dollar payment (which had been made), they denied my request for a credit limit increase. This experience was humbling, considering my past struggle with health costs and credit issues. Despite my ex-husband's offer to cover the balance, Fingerhut remained unyielding. Their lack of empathy and unwillingness to assist have dashed my hopes for a special holiday season. Fingerhut's actions have left me feeling disappointed and let down in my time of need.

Hello Fingerhut, I have been receiving calls on both of my phones claiming that I owe money for third-party insurance, which I did not sign up for. The only insurance policy I had was for accident and death insurance, which I canceled on October 10th, [redacted]. I have repeatedly asked Fingerhut to provide me with documentation proving that I signed up for the insurance, yet I have received nothing. I refuse to pay for something without proof of my consent. The sales representatives and supervisors at Fingerhut seem to be giving me the runaround on this issue. I simply want to see the papers where I supposedly signed up for the third-party insurance. If Fingerhut cannot assist me in resolving this matter and providing me with the necessary proof, I will not make any payments.

I have not received part of my order. After spending over half an hour on the phone with customer service, I inquired about expediting my order free of charge. The representative was unable to authorize this, so I requested to speak with a supervisor after a week of unsuccessfully tracking my order. Despite being put on hold for more than 10 minutes, I was finally connected to someone who claimed they couldn't hear me and abruptly hung up. How can I reach a supervisor directly? Is there a way to be redirected to an American call center? I find the foreign call centers too reliant on scripts, making it difficult to resolve issues efficiently. Assistance would be greatly appreciated.

I joined Fingerhut to improve my credit score. A while ago, I ordered a Nintendo Switch, but it arrived broken, and I had to return it. I was surprised to see they charged me for the return shipping. Recently, a late fee appeared on my account related to this return shipping charge. I urgently need a statement showing a zero balance for a home loan, but despite multiple calls to Customer Service, I have yet to receive the required documentation. The delay is risking our chances of securing the loan. I was assured these documents would be sent promptly, but the lack of follow-through and Fingerhut's impact on my credit is causing significant stress. This situation needs to be resolved promptly to avoid further harm to my credit score.

To whom it may concern, I opened an account with Fingerhut on 2/8/14. I managed my account well until facing difficulties due to losing my job, my roommate moving out, and car troubles, leading to late payments. The account was sent to collections with LVNV Funding C/o Resurgent Capital Services in March [redacted]. I have been consistently making $66 monthly payments for about a year, reducing my balance to $[redacted]. I have requested a pay to delete from LVNV, but they advised me to contact Fingerhut for this arrangement. As I aim to buy a home and am working with a mortgage lender's credit repair team, I seek your assistance. Once the balance is paid, I hope to negotiate a pay to delete. I have worked hard to maintain good credit, with this being the final issue on my report. Kindly consider my request. I am willing to pay the remaining balance in full to expedite the process. Thank you, Sarah W. Email: [redacted] Last 4 of SSN: [redacted] Original credit line: $[redacted] Address when account opened: [redacted] N 6th St, Sterling, CO [redacted] Current address: [redacted] Malibu Point #[redacted], Colorado Springs, CO [redacted]

Dear Customer Service, I am confused as to why my payment did not go through, given that I have sufficient funds in my bank account. I have attached screenshots from this morning displaying my bank balance. You have my bank account details for debiting, but it seems you attempted to charge my outdated debit card number, which I no longer use due to security concerns. I cannot update this compromised information. Your records should show that my bank account, not my debit card, is selected for payment, as evidenced in the screenshots I provided. I refuse to incur any late fees due to this error on your end. Kindly rectify this situation promptly by processing the payment from the correct bank account. If this matter is not resolved, I will have to escalate it and report it to the Better Business Bureau. Thank you, C. Ruiz

I ordered a PS4, but instead of charging my account, they debited my bank causing my account to be negative by $[redacted].48. The breakdown is $[redacted].99 for the PS4, $29.99 for shipping, and $38.50 for tax. Sheila from collections offered me a lower amount, but the charge on my bank remains the same. I was assured it would be fixed in 3 business days, but now they're saying it could take up to 30 days. They claim I made the payment on the 11th, but why would I pay with insufficient funds? My credit limit would have covered the order. If I had the money, I could have bought it from a store for much less. The issue needs to be resolved, and I am seeking help beyond customer service.

I have been a customer for a couple of years and had an excellent payment history until recently. It all started with a few trial offers I received online. After canceling them, I was still charged the full price. My bank stopped my account when they noticed the issue. Fingerhut, you contacted me about my automatic payment, and I provided the correct information. Despite this, there was a mix-up with a previously cancelled card for the next payment, resulting in a late fee. After some discussion, the fee was removed. However, my credit dropped significantly from $[redacted] to $77. I bank with Wells Fargo, which has had its own customer service issues lately. Due to my own personal challenges, such as helping my sister and being on disability, I admit I may have missed addressing this problem earlier. I am now in the process of buying a home for my daughter and myself in Fresno. I found a comment from your credit department on my report regarding a late payment that has affected my credit score. I am willing to close my account if necessary, but I urge you to remove these remarks as they hinder my ability to secure a home loan. I apologize for not dealing with this matter sooner. Thank you, Alaine Uselton.

I previously contacted customer service and unfortunately, I had a negative experience. The representative was unhelpful and seemed disinterested in my concerns. I made a purchase of a game and a controller on December 12th intended as a Christmas gift. However, without any notification, the game was canceled. When I inquired about it, conflicting reasons were provided for the cancellation, creating further confusion. Additionally, while one part of my order arrived, the controller was initially misdelivered to Maumee, Ohio, then sent back to Texas, resulting in a significant delay until it reached me on December 27th. This mishap ultimately affected the Christmas surprise I had planned. I am disappointed by the lack of communication and accuracy in handling my order. I am hoping for some form of compensation for the distress caused by this situation.

I purchased a Samsung Galaxy J7 Neo phone at the end of August. I received it in September, and it has been a nightmare since then. After going through three phones, I am still unable to use it. I have paid twice to return the phone only to receive another one with network issues or locked phones, despite being told they are not locked. Both my company, AT&T, and Mint Mobile are unable to find the IMEI number. I am frustrated paying for a phone I cannot use properly. It's quite expensive for just using Wi-Fi for apps like Facebook and Messenger. I am unable to make calls or send texts. I had to get a new phone because my old one had no sound for ringing or notification alerts. This situation is causing me a lot of frustration.

Hi, I'm Sylvia. I'm having trouble making my monthly payment online. The site isn't loading properly, and my payment is due on the 5th. I've never been late before, and I'm worried about this technical issue affecting my account. Please contact me at [redacted] to fix this problem as I prefer not to have unresolved issues with my accounts. I may have to close my accounts if this isn't resolved promptly. Thank you for your assistance in addressing this important issue before my payment due date.