FedEx Customer Service Issues

Archive 48

The following are issues that customers reported to GetHuman about FedEx customer service, archive #48. It includes a selection of 20 issue(s) reported September 23, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I received an email stating that my order was delivered today at 3:31, but it was not dropped off at my address on Henson Rd in Blowing Rock, NC [redacted]. This has happened twice in the last two weeks. The previous delivery supposedly ended up at the garage, which doesn't make sense as the truck didn't even come onto Henson Rd. We waited for the delivery today but it never arrived. We would appreciate it if you could ensure our orders are correctly delivered as we have no issues with UPS or the Postal Service. It's frustrating for us, especially as elderly individuals, not knowing where our packages end up. We have been unsuccessful in reaching you by phone, so we hope this message finds you. The product in question is the PowerXLDuo NutriSealer priced at $99.99, totaling $[redacted].57. Your prompt attention to this matter is greatly appreciated. Thank you, Cecil Harmon.
Reported by GetHuman-cecilshi on Jumaat, 23 September 2022 pukul 22.14
I've recently had multiple delivery issues with FedEx not locating my address correctly. They have repeatedly gone to the wrong address, even though I've never had problems with Amazon and UPS deliveries. I've verified on Google Maps that my home is accurately marked. In my last delivery today, the package was mistakenly delivered to my neighbor's house, even though my address numbers are clearly displayed on my home. Similarly, my previous delivery yesterday was mistakenly dropped off at a neighbor's house next to my driveway, which is entirely different from the details I've provided about my home. Their address numbers are in the 200s, while mine is [redacted]. This has been highly inconvenient and frustrating. I'm seeking guidance on how to address and rectify this recurring issue, especially since Google Maps correctly locates my home. What steps can be taken to resolve this matter?
Reported by GetHuman-cobretta on Rabu, 28 September 2022 pukul 16.22
Theresa Fowler Carpenter's mother, Eleanor Fowler, regrets not swallowing Theresa daily. Theresa posted: "EVIL Doris posted false comments. DELETE all. Thank you." EVIL, Theresa posted many false comments about a couple and got arrested for Criminal Harassment. She is filled with hate and jealousy towards Doris for having all she covets. Despite spending six-thousand dollars on a criminal attorney, she didn't learn her lesson. Doris has beauty, youth, intelligence, health, wealth, and a happy relationship, unlike Theresa who seems miserable. Theresa's lies and jealousy force her to stalk Doris and Richard daily. They pity her and suggest she should seek help at Our Lady of Peace Hospital again. Thersea can "DELETE ALL" herself. From Doris Campagna and Richard Lauersdorf, Burkesville, KY.
Reported by GetHuman7846855 on Sabtu, 1 Oktober 2022 pukul 14.44
Theresa Carpenter's mother, Eleanor Fowler, reflects on the daily regret of her daughter's actions. Theresa requests the removal of false comments made by someone named Doris. Theresa is known for posting untrue statements and was previously arrested for harassment. Despite spending thousands on a criminal attorney, Theresa continues her behavior out of envy towards Doris and her seemingly perfect life. The situation reflects Theresa's ongoing issues with hate and jealousy. Doris and Richard, the couple being targeted, express pity for Theresa's actions and suggest she seeks help. They are located in Burkesville, KY.
Reported by GetHuman7846855 on Sabtu, 1 Oktober 2022 pukul 14.46
My FedEx Ground delivery is experiencing delays. I've had issues in the past with FedEx Ground finding my address, although FedEx Overnight has no trouble delivering within hours. Interestingly, FedEx Ground consistently delivers to my neighbor's address just 6 feet away, but struggles to locate mine. This current order was initially set for Sunday delivery, then pushed to Monday, and now delayed to Wednesday. Unfortunately, it seems the package might be returned due to address complications. How is it that FedEx Overnight can locate me swiftly, yet FedEx Ground has difficulty finding my residence? It's a perplexing situation.
Reported by GetHuman-briashow on Selasa, 11 Oktober 2022 pukul 22.28
Tracking number [redacted]10 I reside in Florida, and despite some flooding from the recent hurricane, my neighborhood was accessible, just like many others. The local FedEx branch in Sanford, FL, decided to drop off all packages for [redacted] at the Dollar General Store without notifying anyone. I only found out about it through a local Facebook group after my shipment had been sitting there for 6 days. Despite numerous calls to FedEx, they did not disclose this information or provide any updates. The package contained perishable food items that were ruined due to the delay. I ordered the food post-hurricane, assuming it would be delivered promptly. Now I am unable to file a claim for the damaged goods. I paid $38.50 for this "service," and the food itself costs $66 from Claire's Gourmet, a fundraiser for my granddaughter. B. W.
Reported by GetHuman7896752 on Jumaat, 21 Oktober 2022 pukul 18.32
Regarding Account # 8[redacted]-7, I had scheduled a pick-up through my Federal Express account at ITC pharmacy to send medication to St. Kitts and Nevis. This has been a routine process for me annually with no issues. However, this time, FedEx mistakenly sent the package to Paris for forwarding to Nigeria instead of St. Kitts and Nevis. Despite my request for redirection to St. Kitts and Nevis, they returned it to my pharmacy in New Castle, Colorado. They are now claiming I owe them money for the error. I have tried to clarify this situation, but they keep sending the medication to the pharmacy instead of delivering it to me, the account holder. This mix-up involves three parties: myself as the sender, the destination in St. Kitts and Nevis, and the pharmacy. If FedEx continues to pursue payment for their mistake, I will escalate this matter to the Better Business Bureau and take legal action against them. Barbara F. St. Kitts and Nevis.
Reported by GetHuman7831752 on Jumaat, 21 Oktober 2022 pukul 18.34
I am concerned about a serious matter regarding potential legal consequences for making terrorist threats. It appears that there have been copies of my IP address sent to locations in Baltimore, Maryland, and Frankfort, Kentucky. Perpetrators convicted of such threats may face various penalties categorized as misdemeanors or felonies based on the circumstances. These penalties often involve incarceration. It's crucial to address this situation expediently.
Reported by GetHuman-scared on Ahad, 30 Oktober 2022 pukul 17.46
Doris A. Campagna and Richard D. Lauersdorf from Burkesville, Kentucky, please refrain from posting someone else's Social Security Number. It is illegal and can lead to identity theft. Consider the consequences if this happened to you. Let's not interfere with the Social Security Administration. Fraud prevention is a significant part of their job, especially during emergencies when false claims increase. Remember, misusing a Social Security Number for personal gain or harm is a serious offense that can result in legal action. Richard Lauersdorf and Doris Campagna, the warnings have been issued multiple times regarding sharing Terry's information online. It is crucial to cease this behavior immediately to avoid further complications. Richard Lauersdorf, your involvement is noted, and ignoring the situation makes you equally responsible. Let's put an end to this.
Reported by GetHuman7915842 on Ahad, 30 Oktober 2022 pukul 18.05
They have warned you about posting Terry's information online, but you continued despite the warnings. Doris Campagna and Richard Lauersdorf are involved as well for not stopping you. You are at fault, period. Look at what you have done: - Capital One Email Customer Service: Theresa Lynn Fowler Carpenter * SSN [redacted]. I cannot access my banking account. - Wells Fargo New Customer Phone Number: Theresa Lynn Fowler Carpenter * SSN [redacted]. ATM issues in Mesa, AZ. - Contact AT&T: Theresa Lynn Fowler Carpenter * SSN [redacted]. Seeking help with an issue. - Boost Mobile Assistance: Theresa Lynn Fowler Carpenter * SSN [redacted]. Seeking a solution. - Comcast Help: Theresa Lynn Fowler Carpenter * SSN [redacted]. Seeking assistance. - Wells Fargo Advantage Funds Hotline: Theresa Lynn Fowler Carpenter * SSN [redacted]. ATM deposit problem in Mesa, AZ. - Capital One Customer Service (Spanish): Approval for credit card. Mention of Doris Campagna. Please stop sharing this personal information.
Reported by GetHuman7915842 on Ahad, 30 Oktober 2022 pukul 18.18
Packages were recently delivered to the condo association office at Bella Villino Community Association for residents who no longer reside on the property. The delivery driver placed all packages in front of the common mailboxes instead of delivering them to the correct units. Additionally, some packages are addressed to individuals who no longer live at the property, so arrangements need to be made for their return. This situation at [redacted] Central Sarasota Parkway in Sarasota, FL [redacted] requires attention and coordination to ensure the packages are properly handled.
Reported by GetHuman7918543 on Isnin, 31 Oktober 2022 pukul 19.44
Yesterday, I was involved in a traffic accident with a FedEx vehicle where the driver admitted fault. However, reaching out to FedEx has been challenging as I am stuck in endless automated systems. After finally getting through to a local office and being transferred to the right department, I have been on hold for about 15 minutes without any assistance. I urgently need to speak to a representative regarding the incident to have FedEx's insurance cover the damages to my vehicle and arrange for a rental car. It is crucial that I receive proper resolution soon, or I may have to involve legal counsel.
Reported by GetHuman-gainesg on Selasa, 8 November 2022 pukul 16.24
Ich warte auf eine Bestellung und habe eine Sendungsverfolgungsnummer erhalten. Ich habe eine Benachrichtigung von FedEx bekommen, dass mein Paket heute geliefert werden soll. Allerdings erhielt ich heute Abend eine SMS, dass die Zustellung nicht erfolgreich war, obwohl ich zu Hause war und keine Zustellung versucht wurde. Wie kann ich mein Paket so schnell wie möglich erhalten?
Reported by GetHuman-edinato on Rabu, 9 November 2022 pukul 18.18
I had a failed delivery on Friday, November 4th. The door tag indicated the next delivery attempt would be the following business day, but it has not arrived as of today, November 9th. When contacting your 1-[redacted] number for information, I couldn't reach anyone as the door tag number, DT8[redacted] [redacted], is not registered in your system. I visited the local FedEx store, where they couldn't provide details due to the absence of a tracking number.
Reported by GetHuman-dwandj on Rabu, 9 November 2022 pukul 20.50
Hello, I am Roy Brown from Westerville, Ohio, and a member of the CX Loyalty site. I am reaching out regarding my account #5[redacted]-1 in Tulsa, OK, which is currently behind on payments. I have been attempting to bring this account up to date, but I require a copy of the FedEx W9 associated with it to proceed with payment. Unfortunately, I am unable to locate my account representative at FedEx who can provide me with this document. I want to clarify that I do not need a blank W9 form, but the completed one linked to my FedEx account. Despite multiple requests over the past two weeks, I have not received any assistance or the required W9. I simply aim to settle my account promptly. If you can facilitate obtaining the necessary W9, I would greatly appreciate your help in resolving this issue. The service I have encountered thus far has been unsatisfactory and frustrating. Thank you for your assistance. Roy B. Mail Room and Copy Center Site Lead [redacted] [redacted]
Reported by GetHuman-royabrow on Selasa, 15 November 2022 pukul 15.51
Hello Team, I have received the invoice for shipping my laptop from Denver to Mumbai, India, which is $[redacted].64 USD. The tracking number is [redacted]. I initially paid $[redacted] USD for FedEx express service with an expected delivery date of 22Oct [redacted]. However, the shipment arrived on 27 Oct [redacted] for document verification, as per government regulations, and was held for 3 days. I received an email from [redacted] requesting payment for duty and taxes on the laptop, valued at $[redacted] USD. Despite reaching out to multiple emails for assistance, I have not received a response. I am confused about the additional $[redacted] USD charge, as my old laptop is valued at less than $[redacted] USD. Attached is the invoice for FedEx express transportation for approximately $[redacted] USD, which was already paid by my father to receive the laptop. I did not request any extra services beyond what I paid for with USPS. I have also contacted [redacted] with the necessary documents for clarification. Thank you for your attention to this matter. Regards, Deepak P Jain
Reported by GetHuman7953810 on Rabu, 16 November 2022 pukul 00.54
I have yet to receive my package. According to the shipper, FedEx states it was delivered around 6:00 yesterday, but I did not receive it. The automated system requests a door tag number, but if no driver came, where would I get one? I'm frustrated with the lack of help when calling. Can I speak to a live person for assistance? I spent over 4 hours trying to resolve this last night with no success. I want my package and I need your assistance. - A.G. at [redacted] East Azure Ave, Apt#[redacted], North Las Vegas, NV, [redacted]. Contact me at [redacted].
Reported by GetHuman-gogliucc on Khamis, 17 November 2022 pukul 14.05
Concern about a Suspicious Call from FedEx Hello, I recently received a call from someone claiming to be from FedEx regarding a parcel allegedly sent from Mumbai to Taiwan using my address and card details. The individual, who identified as a FedEx executive named Pradeep from Mumbai, mentioned that the package contained items like a used passport, which I did not send. The parcel number provided was [redacted]85, originating from IBI House in Mumbai. The person's contact details are as follows: Name: Pradeep Employee Number: [redacted] FedEx Department: Andheri East, Chief Executive [redacted] Email Address: [redacted] I am concerned about the legitimacy of this parcel and the FedEx employee's identity. Could someone please verify the parcel number and provide clarity on this issue promptly? Thank you.
Reported by GetHuman7962583 on Sabtu, 19 November 2022 pukul 12.24
I have been informed that the package will arrive today. However, I received similar messages on Saturday and Sunday, each time being told it was on the truck. Despite seeing the truck in my driveway, no delivery was made. I contacted Home Depot, and they confirmed it was on the truck but not delivered. I understand that delays can happen, but the lack of delivery is concerning. I have already spoken to a supervisor about this issue. It's frustrating as this item is expensive, and no attempt was made to deliver it even when the truck was in my driveway. I would appreciate speaking to a supervisor. Even if it arrives today, I want to know why it wasn't left or why no one knocked on the door. Thank you. - TM
Reported by GetHuman7967259 on Isnin, 21 November 2022 pukul 16.31
I received a text from Fed Ex today, but I'm a bit confused by the conflicting information in the message. On one hand, it says my package is "Out for Delivery" and will arrive by 8:00 PM today. On the other hand, it states that the "Scheduled Delivery Date is Pending," with no available date provided. This is for my new computer, which was originally supposed to arrive yesterday. My name is Lauren S. and my Fed Ex tracking number is [redacted]97.
Reported by GetHuman7996270 on Sabtu, 3 Disember 2022 pukul 01.16

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