Family Dollar Stores Customer Service Issues

I applied for a job at Family Dollar on 2/3/[redacted], but was unable to secure the position due to my testing score. I noticed they need help with stock, and I'm willing to work, especially considering I live nearby. The manager informed me to wait sixty days to reapply, but I find this wait time challenging. They suggested contacting Human Resources to explore alternative options. I attempted to reach out to HR by phone, but unfortunately, I couldn't connect with anyone. I would greatly appreciate it if a representative from Human Resources could contact me directly regarding my situation.

During my recent visit to store #[redacted], an employee refused to accept my payment in the form of change totaling $5.35. Despite allowing the transaction this time, the employee displayed a negative attitude. I kindly request that Family Dollar provide additional training to ensure all employees accept various forms of payment without any judgement. The $4.75 given in quarters, nickels, and dimes, along with 5 pennies, should not have caused an issue, especially since it was all I had on me to purchase dish detergent. As a cashier, it is essential for them to handle different types of payments. I hope for a more positive experience in the future.

I visited the Family Dollar at [redacted] West Owens, Las Vegas, [redacted] (Store #[redacted]) on January 30, [redacted], around 6 pm. The store requested customers to have any additional bags from other stores checked in with the clerk. Unfortunately, my bag, which contained other purchases and important mail, was given to a customer suspected of theft. No incident report was filed, and my information wasn't taken. How can this unsettling situation be addressed?

I work at Beatrice Store in New District (established in [redacted]) where I have been employed for many months now. Despite being one of the longstanding employees, the new keyholders are all starting at $12.00 hourly while I have yet to receive an increase to that rate as promised. It has been six months and the situation remains the same. One manager even commented that I can "get by" with my current pay. If this is the perception management has of me, I am inclined to only do the work equivalent to what I am being compensated for. I am considering no longer going above and beyond with tasks like filling in, recovery, or cleaning. It's disheartening to see other colleagues earning $12.00 being lax in their duties. I might have to follow suit and adopt a similar approach going forward.

I purchased a Comfort Zone heater on 1/27/20 and tried to return it with the original receipt. The cashier, identifiable by her braids, was unprofessional and loud according to my son, who remembered her request for my card to process the refund. The manager/assistant at the store stated that they do not accept returns on electronics, citing store policy, without attempting to assist further. Despite the heater's undamaged and unopened box, I was only offered an exchange which I declined. The manager's handling of the situation was unprofessional, and as a frequent shopper, I found this experience disappointing. Being a Customer Service Representative supervisor, I believe this level of service is unacceptable. I hope for some feedback or resolution regarding this issue. Thank you, Tanja C.

I am seeking the pay owed to me from [redacted] and [redacted] for the hours I worked diligently. I have not been compensated for my efforts, including millage, despite reaching out to my manager and even visiting the store in person without success. I also worked on Christmas day without receiving double pay as promised. Despite my disability, I strived to work without any breaks and have not been paid for all my hours worked. The issue persists even after contacting the corporate office multiple times, with no avail from the District Manager, Managers, or Assistant Managers. The lack of action and attention to this matter is concerning and disappointing. I plan to escalate this by involving the labor board and seeking legal advice if the matter is not resolved promptly. The dismissive attitude shown towards resolving this matter is unacceptable, and I urge for immediate action to rectify the situation. Thank you for addressing this matter promptly. Sincerely, Wanda S.

I have observed an employee being harassed by manager Melissa Fremstad's elderly boyfriend, Orin, both inside and outside store #[redacted]. The employee's phone number was given to Orin by the manager, and he has been persistently calling, texting, and making strange requests and inappropriate comments to the employee during work hours and beyond. Despite the employee asking Orin to stop and blocking his number, Melissa dismissed the issue. Orin now frequently shows up at the store when the employee is working, follows her around, and bothers customers, including myself, causing discomfort and a sense of unease. The employee has explicitly expressed her desire for Orin to stop contacting her and has rejected any assistance he offers. This situation is impacting the employee's ability to work efficiently due to feeling unsafe as the manager refuses to act against Orin due to their relationship. I am requesting that you communicate with Melissa to either prohibit Orin from entering the store or address her for allowing a hostile environment to develop for her staff and customers.

I purchased a selfie series smartphone neck holder for $5 at Family Dollar on [redacted] Washington Boulevard, Beaumont, Texas. I bought it on February 3, [redacted], and returned it on February 11, [redacted], as I discovered it would not fit my phone due to the small size of the attached hole for the earplug end. I had my receipt and expected a refund, but the staff refused to even inspect the item, despite it being undamaged and intact. When I bought it, I asked if it was universal, and they assured me it was. I would like a $5 refund for the item, or I am open to exchanging it for something else. I am 65 years old and have no intention of tampering with products. It would be helpful if they could test the items before refusing refunds.

I have been purchasing Friskies cat food three times a week for the past month. Recently, I have noticed empty shelves at both Family Dollar stores where I usually shop. I have spoken with managers at each store, and they have given me various excuses like delayed shipments. I have resorted to shopping at Walmart, although the Family Dollar stores are conveniently located near my home. The lack of stocked shelves is disappointing, and I have made complaints three times already. The addresses of the stores with the issue are Bell [redacted] and Firestone in South Gate. I hope this issue gets resolved soon.

I purchased 2 bras two weeks ago, and unfortunately, the security tag was not removed by the clerk. Despite my visit to the store on 2/13/20, the manager Clarice refused to remove the tag as I didn't have the receipt. I am a frequent shopper at this store and have been a loyal customer, but Clarice's attitude was disappointing. It's worth noting that the store's condition has deteriorated since she became the manager, and she's often absent due to pregnancy. The service provided by her has been unsatisfactory, like refusing to offer a plastic bag when I needed one for my service dog. This location is in Bisbee, Arizona at [redacted] Naco Highway.

I used to work at Family Dollar as a great cashier. However, a new temporary manager came in and drastically reduced my hours. When I questioned her about it, she claimed it was due to hour restrictions. I noticed she was giving more hours to employees who didn't even work there anymore and would only call me in on my days off, giving me very short notice. This manager was extremely rude. I would like to keep working with the company but under fairer circumstances. I have other managers who can attest to how unfairly I was treated. One of the witnesses is Rita ([redacted]).

To Whom It May Concern, I am writing to share my recent experience with your website and store. I frequently encounter issues using your website, specifically with viewing the circular and adding coupons. Despite clipping coupons today, they were not applied when I checked my account after logging in. The cashier explained they were not applied because I did not use the app, even though I accessed the site via my phone without using the app. This was frustrating as I spent time adding coupons only to have them not work in-store. The store, located at [redacted] E Cleveland St Nahunta GA, Store #[redacted], was disorganized. While selecting a non-chlorine bleach, I inadvertently got some blue substance on my white shirt from one of your products, which was disappointing. After this experience, I have decided not to shop at Family Dollar. I attempted to file a complaint online but was unable to proceed without a transaction number, register number, or cashier number. I hope this feedback helps improve your services. Sincerely, June Plott

Hello, my name is Tiffany H. I worked for your company last year and even held a managerial position. While at the Portland location in Rochester, NY, I suspected the store manager, Yolonda, of stealing. I reported my suspicions to Tim, our district manager at the time. Despite having two people cover for me and bringing my baby to work when I couldn't find a babysitter, I was wrongfully terminated two days later. Tim initially agreed to remove the non-rehireable status from my application but has since gone silent. I have evidence of his promise. I am seeking assistance in getting my job reinstated. Kindly reach me at [redacted] Thank you and have a great day.

I had purchased an electric heater fan from Family Dollar on South Limestone in Springfield, Ohio, and unfortunately, it caught on fire. The fire burned through three extension cords and even damaged the outlet. This incident could have led to my house catching on fire if not for the circuit breaker going off multiple times. I returned the defective heater to the store, but they suggested I reach out to you. I am upset about the situation as I am currently without a functioning furnace, waiting for repairs. I hope to exchange the faulty heater for a new one to avoid any further issues. Apologies for not having the receipt.

I am reaching out about the incident that occurred at your Groton store parking lot where a handicapped sign fell onto my car, causing damage to the front bumper and hood. I believe the responsibility of this incident should not fall on my insurance company, and despite trying to contact Shawn Massey, I have yet to receive a response. I am becoming increasingly frustrated as I have been dealing with this issue since June of [redacted]. I urge someone from your store to contact me promptly. I am seeking a direct line of communication to discuss this matter with a person, not an automated system. The damages incurred should be the store's responsibility. Shawn Massey, please reach out to me to resolve this issue promptly. If I do not hear back soon, I will have no choice but to involve legal representation, which will incur legal fees and court costs. Please respond to my concerns as soon as possible.

Upon entering the store with my tote purse, the store clerk requested that I leave my purse behind the counter due to its size. I complied, ensuring to remove my valuables first – my wallet, cell phone, and checkbook. Despite my cooperation, the clerk seemed agitated. After retrieving my items, I expressed my concern about the placement of my purse, as it was left within easy reach of passing customers. When I requested a more secure location, the clerk appeared irritated and carelessly tossed my purse further behind the counter near a trash can. Feeling disrespected, I decided to leave while retrieving my purse. As I exited, I unintentionally strayed a few inches into the restricted area. The clerk sternly requested me to leave, which I complied with, albeit feeling her behavior was rude and unprofessional. Despite the unfortunate incident, I appreciate your time in reading about my experience. Thank you.

I worked at the Family Dollar store in Deming, New Mexico, during their renovation. They gave me a pay card to use, but when I tried to activate it, I was informed that my information was not on file. I followed their advice and had the store manager register my information, but when I tried to activate the card again, I faced the same issue. This time, the manager said she was too busy to re-enter my information and that I would receive a check instead. I'm concerned because if my information isn't showing up for the card, how will I receive a check?

I recently visited Family Dollar on Jackson St. in Sioux City, Iowa, hoping to purchase the 4 for $4 deal on Diet Pepsi as advertised. Despite the store running out earlier in the week, I returned on the final day of the sale, only to find two left in stock. The clerk insisted I needed to buy four to get the sale price, which seemed unreasonable. Even after requesting an adjusted price for the two available, the manager still required me to pay the regular price and denied my request for a rain check. It was disappointing to encounter this lack of customer service and refusal to honor the sale. I am simply asking for a rain check and suggest reminding the young manager that customers are the reason he has a job and should treat them with respect.

I recently visited the Family Dollar store located at [redacted] Stuyvesant Avenue, Irvington, NJ [redacted] on 03/20/[redacted] around 11 am. Upon entering, one of your associates abruptly requested me to check in a small black plastic bag I was carrying, which contained my wallet and hand sanitizer. Despite explaining its contents and willingness to show them after my purchases, I was rudely asked again in front of other customers, causing embarrassment. Given the current virus situation, I find the practice of using public tickets or cardboard unsanitary and unacceptable. I urge you to find a more secure method without inconveniencing customers. Consequently, I left the store without buying the specific item I wanted, feeling mistreated and unwilling to return. I am currently off work due to the virus and felt disappointed by the lack of proper training for some customer service representatives. I appreciate the respectful service provided by a tall afro woman with glasses at your store. This feedback is shared for your consideration and improvement. Thank you.

While at the Broadway and Grove St store in Brooklyn, I encountered situations where social distancing was not being observed. Upon expressing my concerns to the cashier, I was met with a less than professional response. As someone who practices safety measures diligently, I believe it's essential to be cautious during these times. The interaction with the cashier, where she dismissed the importance of social distancing, left me feeling frustrated. During this pandemic, it's vital to prioritize safety and follow recommended guidelines. Encounters like these only contribute to the challenges we are facing collectively. Maintaining a respectful and understanding attitude towards customers is crucial for businesses, especially during these uncertain times when safety is a top priority.