Family Dollar Stores Customer Service Issues

Today, around 2:30 EST on March 24, [redacted], I entered the store and put my backpack in its usual spot on the door post near the counter. While this had never been an issue before and the employees often did the same for me, the security guard told me I couldn't leave it there. When I refused and explained why putting it on top of items for sale was not a safe option, he became aggressive. He then went as far as pulling out his weapon and yelling at me to step away, which was completely uncalled for. Even when I tried to talk to the manager for the guard's information, I felt dismissed, especially as they all started speaking in a different language. This situation made me realize I wasn't going to get any assistance, so I left the store feeling unsettled and confused by the unnecessary escalation.

I purchased a small electric stove yesterday, but it arrived damaged. When I tried to return or exchange it at store [redacted], the manager was rude and refused to assist, stating there was a sign on the door about returns. This policy is unreasonable, especially during the Covid-19 situation. As a person on Social Security with limited funds, that $10 was a significant purchase for me. The manager and employee's behavior towards me and my wife was appalling; they need training on customer service. I will no longer shop at this store and will inform others about my experience. I prefer to support businesses like Dollar General moving forward.

I bought a Sylvania Bluetooth speaker on 03/29/[redacted], model #SP300-FO S#A[redacted][redacted]. When I tried to charge and activate the speaker at home, I noticed that the charging insert was damaged. I returned it to the store for an exchange but was asked to contact the corporate office. The store, #[redacted] in Macon, GA, needs approval for the exchange. The associate who sold me the damaged speaker assured me it was working, even though it was missing pieces and had been sold at a discounted price. I expected better customer service and honesty from the store. G.M. Phone: 1-[redacted] Email: [redacted]

I recently visited Store [redacted] in Brookhaven, MS with my co-workers. My experience there was concerning as I observed some employees setting aside essential products for specific individuals. I witnessed customers asking for these products only to be told they were out of stock, yet when a different customer (possibly a relative) arrived, suddenly the product was available. Given the current challenges with COVID-19, it is crucial that these supplies are available to everyone who needs them. It doesn't seem fair to prioritize certain individuals, especially family members, over others in times of such high demand.

The manager at the store on Lycoming Creek Road in Williamsport, PA, named Sherry, was impolite and did not take the time to explain the coupon policy when I tried to use a digital coupon and a manufacturer coupon for Dawn dish soap. Despite the store policy stating that both coupons should be accepted, the manager was unhelpful and left me waiting while she tended to other customers. The employee, Ivy, also displayed a lack of professionalism. I attempted to get the names of both the manager and the employee who walked away, but was met with disregard.

I urgently need assistance regarding a complaint made in December [redacted] about an unrecognized check for under $10 received by my stepdaughter. Despite the situation involving her using blank checks unknowingly provided by my husband, an incident at a local store has led to her being unjustly banned since then. With limited transportation options due to her car being inoperative and the current situation with the virus, she can only access a couple of nearby stores for essentials. The store manager's refusal to allow her in for such a minor issue has caused unnecessary inconvenience, leading to her spending a significant amount on taxis. I am reaching out for help to resolve this matter promptly, as it impacts her daily life and access to necessities. Your immediate attention to this issue would be greatly appreciated. Thank you for your assistance.

I am a senior citizen who was denied the purchase of cigarettes despite presenting a valid CA driver's license. This incident happened on April 13th around 9:09am. Even though I've shown my ID to this cashier on multiple occasions, this time he refused to sell me cigarettes, claiming he didn't care about the law or my rights. As a 62-year-old with white hair and a white beard, I clearly exceed the age requirement for ID verification. I am upset about this discrimination and expect appropriate action to be taken. The cashier's dismissive attitude towards the law and the Constitution is unacceptable. This interaction left me feeling frustrated and mistreated, and I hope this issue can be addressed promptly.

Store #[redacted] on [redacted] Celerey Avenue in Sanford, FL [redacted] - Today, I bought a King Sheet set. Right after leaving the store, I started sanitizing the plastic covering the sheet when I noticed it was ripped along with the sheet. I went back in to return or exchange it, but the cashier said once I left the store, they couldn't take it back (even though the sheet never left the plastic). Wouldn't it have been better to accept the return then, rather than having me hold onto the item for an indefinite period until the coronavirus situation is resolved? I don't want to lose the $32.00 I spent on this sheet set that never even left the plastic. Could you please advise or help me get a refund? Thank you.

While shopping at Dollar General today, I selected a lunch bag, laundry detergent, and super glue. As I browsed the allergy aisle for medications, the manager approached me aggressively, accusing me of stealing the bag. She forcibly removed the bag from my neck, and called another employee to join. This second employee pushed my head down and forcibly removed the bag as well. I feel violated and would like to see these employees dismissed. This incident occurred at the store on Peoria and Oswego around 3:15 pm. I had not left the store or attempted to steal anything, and their behavior was unwarranted and unjustified.

During the Covid-19 situation, it has been noted that your store on Kings Highway in New Bedford, MA, was expected to open at 8 am on Sunday, 3/19/[redacted], catering specifically to the elderly, immunocompromised, and pregnant customers. Unfortunately, the absence of a manager led to confusion and inconvenience for me and others who arrived at the store. There was a misunderstanding as there was no information indicating that the sales actually start on Saturday afternoons. Due to this confusion, I was unable to purchase the disinfecting wipes I needed. When I went to the Family Dollar on Hathaway Rd, I discovered they were sold out even though it was still early in the sales period. This inconsistency in the sale timing caused significant inconvenience for customers like me.

I recently had a flat tire off of Page Ave. in Overland, MO, near Family Dollar where I shop daily. Unfortunately, I was unexpectedly evicted due to permit issues with the landlord after being there for 5 years. While waiting for assistance with my tire, my truck was towed from the parking lot despite being parked properly. Despite trying to find a new tire during the lockdown, I struggled to locate the right size. When I finally found one and returned to the parking lot, my truck was missing. It turns out it was towed for supposedly blocking loading trucks, but there were clear lanes marked. I believe an employee took advantage of the situation, as there were no signs designating their parking. I feel unfairly punished for a situation out of my control and now face significant towing fees I cannot afford. I ask for assistance to correct this situation and retrieve my truck and tools so I can continue to support my family. Thank you for your time and consideration. Stay safe and God bless.

I had a troubling experience at the store with the manager. She was very rude and shouted at me in front of other customers. I was assisting my special needs friend, who was accompanied by her 7-year-old daughter when this happened. The manager did not handle the situation well at all. She immediately said they couldn't process any returns before we even had a chance to explain the issue. The reason we were there was because my friend was overcharged and a security tag was left on her shirt. The manager's behavior was so harsh that my friend ended up in tears. This kind of treatment is not acceptable. I am seeking immediate assistance regarding this matter. Thank you.

My daughter bought a pair of $15 brightly colored sneakers with leopard print for me at Family Dollar in Tarrant, AL on Mother’s Day. Unfortunately, they were too small. She also bought an "as seen on TV" over the knee pillow that had not been opened. We went to return the pillow and possibly exchange the sneakers, but were informed that Family Dollar no longer accepts returns, something we were unaware of. The cashier was rude about it. I think my daughter should get a refund as she was not informed of this policy change when she made her purchases. The cashiers should have made this change clear to customers before they made their purchases.

I have had to contact customer service multiple times about the manager at Family Dollar store number [redacted]. Each visit, my husband and I are continuously followed by her as we shop. Despite being a teacher in our county with no history of shoplifting, this behavior is unacceptable. This morning, she even watched us arrive, not informing us the store wasn't open, and then left without a word. I find her actions rude and am considering shopping elsewhere due to this treatment. On a previous visit, feeling fed up with being monitored, I abandoned my items at the register and left, only to have both the manager and cashier confront us outside about our sudden decision not to purchase anything.

I visited Family Dollar in Springfield, Ohio on Burnett Road on June 3, [redacted], seeking a refund but was extremely disappointed with the service. The individual named David, possibly an assistant manager, was highly unprofessional and rude. The older lady with gray hair and glasses, whom I assume is the manager, was equally impolite. Their behavior was unacceptable and they should face consequences for it. Despite my efforts to resolve the issue, it took an unreasonable 45 minutes to process a return of three marked-down items. David was insistent on providing only the reduced amount, disregarding my receipt. It became necessary to involve the manager over the phone to ensure I received the correct refund. The overall experience was unpleasant and I had no choice but to walk away disheartened by the lack of respect and service. Thank you for hearing me out.

Today, more than an hour ago, I visited the location and once again, I noticed that none of the employees were wearing masks or any protective gear inside the store. They didn't ask customers to practice social distancing or wear protection either. This situation occurs every time I visit, even though the store is conveniently close by. Additionally, the cashier, without any protection, engaged in a lengthy conversation with another unprotected customer while I waited. Another customer cut in front of me, and when the cashier failed to acknowledge my turn, yet another person entered the store and was served first, ignoring me. The cashier proceeded to ring up my items while the other customer continued to block me, leaving me no space to move my shopping cart. Despite my difficulty, the cashier directed the other customer to stay beside her register, still impeding my way. When I finally managed to pay and leave, I apologized, but the cashier responded rudely and even scolded me.

I bought a Vanilla Mastercard debit card at the Family Dollar in Rawlins, Wyoming. The card machine at the store is not allowing me to reload money onto it. As a person with disabilities, making it to Walmart, which is the only other option for me to add funds, is challenging. The staff at Family Dollar are kind and helpful, and I believe this issue is not their fault. I solely rely on Family Dollar as it is the nearest store to me, where I initially bought the card and expected to be able to reload it conveniently.

During the COVID-19 pandemic, there was a stay-at-home order issued by the United States president. Despite this, I had a flat tire on the box truck I bought for my business due to a decrease in work. I needed to park the truck overnight in a location that wouldn't obstruct any nearby businesses like Family Dollar or Steak 'n Shake. I made sure it was done without causing any trouble or violating any regulations. After less than 48 hours, the truck was towed at the manager's request for supposedly blocking a delivery, even though I sought permission from a Family Dollar staff member to leave it there. I ended up paying $[redacted] to recover my truck from impound, losing a significant amount of time, work, and money in the process. If needed, I can provide photos to support my account. My name is Keith K., residing at [redacted] Savannah, St. Louis, [redacted]. Feel free to contact me via text at [redacted].

I had a disappointing experience at the Family Dollar in Middlesboro, Kentucky today. While trying to purchase baby wipes, the cashier mentioned a limit of 4 without any signage to support it. On top of that, they refused coupons citing the store is not accepting them currently. When I requested contact details for the district manager or corporate office, the manager, Karen, was unhelpful and dismissive. This happened around 6:30 p.m. The entire encounter felt unprofessional and rude, and I even have a photo of the manager ignoring me. Such behavior is not acceptable for a manager, and I will not be returning to or recommending this store to others.

I encountered an unpleasant experience today at the store. The manager was unhelpful and dismissive, refusing to assist me as she was preoccupied with her computer. Despite arriving promptly at 8:30 am, she denied me access to shop, citing age restrictions without inquiring about my health conditions. Out of respect, I chose to leave and find another store. I was surprised to see not a single customer inside. Discriminating based on age without considering health conditions is unacceptable. It's important for employers to understand such regulations are not laws but recommendations, especially considering health and immunity issues. This incident occurred at [redacted] Grand Army Republic Highway, rt6 in Somerset, MA on Saturday, June 20th.