Facebook Customer Service Issues

Hello, I have been using only a Messenger account for a while without a Facebook account. Recently, I decided to create a Facebook account using the same phone number ([redacted]62) as my Messenger account. However, upon creating the Facebook account, my old Messenger account was deactivated instantly. Consequently, I lost access to all my previous conversations and group chats, which is very disappointing. I assumed that both accounts would merge seamlessly, but unfortunately, that did not happen. I am seeking assistance to resolve this matter. Ideally, I would like the accounts merged. If merging is not an option, I kindly request to have my new Facebook account deleted and the old Messenger account reactivated. Thank you for your help. -Pijus

I have been using Facebook since childhood and never changed my password. A few days ago, I received a notification that my account was logged in from a new IP address, so I changed my password. However, two days ago, I got logged out of my account and now I can't access it. The Yahoo email I used was deleted long ago, so I can't get the code to reset my password. When I try to log in using my mobile number, it directs me to someone else's account named Navdeep Singh, whom I don't know. I've tried various ways to recover my account but haven't been successful. I suspect there might be an issue from Facebook's end. I am currently only linked to Facebook through my Instagram account. I also tried adding a new email address, but Facebook says it's already in use, which shouldn't be possible. Please assist in resolving this matter.

I am an employee at a school, and recently I created a separate Facebook account under the school's name to establish an alumni page. Despite the school having its own Facebook account, this separate one was solely managed by me. Over the past three weeks, I dedicated myself to building this page, accruing [redacted] followers, and uploading hundreds of old photos from the school archives. Unfortunately, my account got flagged for identity verification, prompting me to upload a picture of myself as advised by our IT team. Currently, the account is under review, possibly facing disablement. Many of the followers have reached out to me wondering about the disappearance of the page. I am frustrated as I used this platform to connect with former students, especially amidst plans for an open day before the school's reconstruction. I attempted to contact Facebook yesterday for over an hour with no success. The account is under the name Simon Langton, and the page is 'Simon Langton Girl's Grammar School Alumni,' showcasing innocent content of students through the school's history. I hope for assistance to resolve this issue.

My friend, Lesley Longman, has unfortunately been hacked, and someone is using her account for a scam. I received $[redacted],[redacted] from the scammers but noticed your name on the list of eligible recipients as unpaid. Lesley confronted them, and they hijacked her account, prompting her to create a new one. Please take immediate action to shut down the person exploiting Lesley's account to prevent further scams. The individual, claiming to be Vicky, is deceiving people into paying with iTunes cards to receive a grant of over $[redacted],[redacted]. Let's stop this scammer from victimizing others through Facebook. Take action now!

I was instructed to enable 'Two-Factor Authentication' for my Facebook Business Page. However, I am not receiving the authentication codes to log into my account. I had turned on two-factor authentication, but now I am not receiving the codes to log in. My Facebook account, RITIKA GUPTA, has two-factor authentication for security. I have this feature on my account, but despite knowing my password and login, I cannot access it. I activated two-factor authentication for Facebook login. Unfortunately, I have lost access to my previous number for two-factor authentication and have a new number now. I am struggling to log in to my Facebook account as I am not receiving the Two-Factor Authentication codes. When attempting to sign in, the system is not sending the necessary codes for the two-factor authentication.

I recently created a new Gmail account, [redacted], and decided to change my email on Facebook from [redacted] to the new one. After confirming the email change on my new Gmail account, I was asked to verify my friends by their photos on Facebook. With over [redacted] friends due to my active social account where I share music videos, I couldn't readily identify them all. I am now unable to log into my Facebook account, and I ran a page from that account that I don't want to lose. It's frustrating not being able to access my account and potentially lose all connections.

I need assistance with a slanderous post made on a page created using my business name and phone number. I suspect it was created by friends of another business to damage my reputation. I have tried to claim the page but failed. The creator, Brittany Adair from Bromley, Kentucky, denies making the post and refuses to remove it. Facebook has not been helpful in resolving the issue, and it is negatively impacting my business, Old Time Masonry & General Contracting in Burlington, Kentucky. I am requesting that the account with my business name be deleted. I have asked Brittany Adair for proof of her accusations, but she cannot provide any and seems to find the situation amusing. Wade Hall.

My mother was logged out of her account on Facebook. I reset the password, but I'm being asked for a password reset code again even though I already reset it successfully. After the reset, a message saying "your account is temporarily blocked..." appeared. To recover, I asked for a Facebook code via SMS multiple times, but I never received the code after entering the phone number. My mother didn't set up friend recovery and there is no email address linked to her account. She also lost her account before. Is there anything I can do to help her access her Facebook account again? Please advise. Thank you. Danis

As a member of Facebook, I am concerned about the security and privacy policies. Despite securing my account properly, someone was able to hack into it and access personal information that was later misused for blackmail. This has left me feeling insecure about using Facebook. I believe that with the records of IP addresses and account activities, Facebook should assist me in identifying the individual who compromised my account. My account username is Laraib Ahmed Khan ([redacted]), which I have since deactivated due to threats from fake accounts. I urge Facebook to provide me with information about the perpetrators and their locations to address this issue. I also want to report any Facebook employees who might be violating members' privacy by sharing confidential information with others. Privacy is crucial, and it should be respected by all. I seek assistance in resolving this matter promptly.

Hello, I kindly request assistance in restoring my Instagram account under the username saraajanhvi. The account appears to have been deleted without my knowledge, and I am deeply concerned as it has severed my connection with friends and family. It seems that the account was either hacked or mistakenly requested for deletion, as I, the rightful owner, did not initiate such an action. Your support in reactivating my account would be sincerely appreciated. Thank you, saraajanhvi

I encountered an issue with my Facebook app on my iPhone. It unexpectedly logged me out and now I'm unable to log back in. Account Holder: C.J. Preston Account Email: [redacted] Password: I attempted to input my last known password but it didn't work. I'm concerned that my account may have been compromised as I've never experienced this before. Resetting my password has proven challenging as it mentioned that it was changed 2 weeks ago, which I didn't do. Additionally, I can't access the Yahoo email linked to my account. Yahoo support couldn't help me regain access. I would greatly appreciate any assistance in recovering my account. Please send any necessary codes to the email address listed below. Thank you for your help.

On July 25th, just before my 57th birthday, I faced an issue accessing my Facebook account from a browser I always use. The message claimed I had never used that browser before, which was false as I strictly use Google Chrome. It seems hackers, who have been trying to intrude on my accounts, deployed a code generator to lock me out. They even altered my recovery number for Google verification. Despite reaching out to Facebook for help, my pleas seem to have fallen on deaf ears. Worried about my friends receiving false information, I asked others to post about the situation on their timelines. My profile belongs to SANDRA ANN MARIE CAMPBELL, showcasing a photo of my adorable chubby baby grandson. This has tarnished my image, and I urgently seek resolution from Facebook to clear my name.

Many Facebook users have uploaded videos from WhatsApp to Facebook without facing any issues with their accounts being blocked or disabled. However, in my case, my account was permanently disabled due to copyright infringement on a musical video I uploaded over a year ago. What concerns me the most is that my account was disabled without any verification process by Facebook. Additionally, a Facebook group named "CLEAN INDIA MISSION" had been effectively identifying and exposing individuals linked to illegal activities within India. Surprisingly, Facebook abruptly deleted this group without warning. The recent actions by Facebook raise questions and create uncertainty about their policies and decisions regarding account management and content moderation. Debapratim Ray

I have been using my Facebook account for 9 years. Unfortunately, I recently changed my phone number and got a new phone. These changes caused me to be locked out of my account because I didn't update the new number on my Facebook profile. Now I can't recover my account because I no longer have access to the old email or phone number linked to it. My name on Facebook is Emily Hatfield and my profile picture shows me and my son at Christmas. I desperately need to regain access to my old account and avoid starting over with a new one. Please assist me in resolving this issue. You can reach me at [redacted] or [redacted]. I have already spent a lot of time trying to recover my account without success due to the lack of access to my old email and phone number. Any help would be appreciated.

After conducting thorough research on Facebook, I found that utilizing the First Amendment was crucial in combating 39 years of slanderous rumors. Accumulating facts to disprove the lies was essential for me to publicly defend myself. Posting updates or sharing DJ mixes became my way of using the First Amendment to stand up against bullying and falsehoods. Prior to recent dates, I chose a passive approach, but circumstances led me to aggressively fight back using factual evidence on Facebook. While Facebook initially served as my sole defense, I now have a stronger support system and feel more at peace. Thank you for your time, DJ Turtle. For those interested, you can contact my dad at [redacted] to discuss the truths I've shared. Thank you, Facebook, and may God bless the United States of America. Take care.

I have two unresolved issues on my Facebook account regarding posts that weren't approved. Despite deleting the posts and even uninstalling Messenger, I still receive notifications. I can see two open support messages on the desktop version. I have done everything on my end to resolve it, but the notifications persist, which is very frustrating. Could you please assist in stopping these notifications on Messenger? My Facebook name is Karen Salerno, and you can reach me at [redacted]. Any guidance on how to resolve this would be appreciated.

I am experiencing issues reaching Facebook. I messaged them last week and have not received a response yet. Myself and two of my employees, H.C. and A.R., were removed as Admins from my business account, "Above and Beyond Event Design and Decor." We suspect a hacker used H.C.'s account to delete us as Admins. H.C. can't access her account to recover it as her associated email is inaccessible. Despite following the steps to recover, contacting trusted contacts for a code has not helped. Please assist us promptly as we are concerned about losing our Facebook following and don't want to start anew.

I need assistance understanding why I have been banned from using the Marketplace on Facebook. There are numerous counterfeit items being posted constantly, yet I receive no explanation for my ban. I am extremely frustrated as this happens to me every month without cause. I have evidence of others posting misleading merchandise, but I am the one facing consequences. I require a valid reason for the recurring blocks on my account. I am prepared to take legal action against Facebook for the inconvenience and financial losses this unjust ban has caused me. My attorney will contact you promptly to address this matter legally.

I hope all is well with everyone. I'm reaching out regarding my Facebook account linked to the phone number +[redacted]49 and email [redacted] Recently, I received a notification about a post on my account that seemingly violated community guidelines. I was given two options: 1. Click "okay" for further review of the post 2. Choose another option indicating that the post was not made by me and potentially a scam I would like to inquire with Facebook about who might have gained unauthorized access to my account. I believed my account was secured in every possible way. How could someone access my account and post something I did not intend to share? Additionally, I have not posted anything unusual or been active on Facebook for a year. I kindly request Facebook to investigate and secure my account to prevent future scams. I have already changed my password and temporarily deactivated my account as a precaution. I'm concerned about the possibility of a similar incident occurring again.

My Facebook account got hacked on Saturday, and the password was changed. I am struggling to recover it because all the necessary recovery information is being sent to an old email that I can't access. Despite sending my ID to Facebook twice and providing an alternate email I can access, the 6-digit code to reset my account is still being sent to the inaccessible email. I need to regain access to my account to secure it or consider having it deleted to prevent unauthorized access to my personal information.