Facebook Customer Service Issues

I am 75 and not tech-savvy. I need help. My original email dates back to [redacted] or [redacted] when I won a BMW. Despite having proof, I've never known how to change it. My current email is [redacted] Recently, I received a call at 4 am from the Czech Republic - I can look up the details if needed. I blocked the number. Then, I received a suspicious message from someone pretending to know me. I blocked that too. Trying to change my password, I couldn't remember the old DND account's details, so I created a new one. Everything seemed fine until I was asked for a password, and I got locked out for allegedly impersonating someone. Can someone please assist me with this situation?

Hello, my name is Lenient Ude. I recently received an email from Facebook notifying me that my primary email address was changed without my permission to [redacted], and a phone number [redacted]2 was added to my account. I tried to secure my account by following the link provided by Facebook, but I was unable to remove the fraudulent email and phone number. All my recovery details are being sent to the hacker's email address instead of my official one. I need assistance in recovering my account by reinstating my official details and removing the hacker's email and phone number. I have attached the email I received from Facebook regarding this matter. I appreciate your prompt attention to this urgent issue. Thank you for your help. Best regards, Ude Lenient.

Hello, my name is Lenient Ude, and you can reach me at [redacted] or +[redacted][redacted]. On March 6, [redacted] at 11:17 am (UTC+01), I received an email from Facebook noreply notifying me that my primary email was changed to [redacted], with phone number [redacted]2 added to my account without my consent. I clicked the link provided to secure my account but was unable to remove the unauthorized email address and phone number. All my details, including the recovery code, were sent to the fraudulent email instead of my official one. I am seeking assistance in recovering my account and removing the hacker's email and phone number. I have attached the email from Facebook regarding this incident. Please treat this matter as urgent. Thank you for your prompt attention. Regards, Ude Lenient.

I recently lost access to my Facebook account because it was deactivated by Facebook. I had been using the name "Kitty Rules" because I'm a minor and wanted to protect my identity. Unfortunately, this led to the account being closed. I have invested a significant amount of money in apps that required a Facebook login, which I can no longer access due to this issue. I estimate that I could potentially lose around $[redacted]. I reached out to customer support months ago to appeal this decision and received a response saying they would investigate, but I haven't heard anything since. I'm concerned about losing access to my accounts and would appreciate an update on the status of my appeal. I'm willing to update my name to Lyndsey Kitty, which is both my real name and nickname. Please provide me with more information as soon as possible.

I find the banning policy unfair. There is no option to deactivate my profile, leaving it vulnerable to reports. Many intentionally provoke and mock others, then report their responses. The ban was issued for a specific comment without considering the entire conversation. For instance, the ban for the comment "Says the guy who's too ugly to post his pic" was unjust without reviewing the initial provocation. It's unclear if other users involved were banned for their offensive remarks. I request the deactivation of my account to prevent further targeting by those who report others unfairly.

I offered car repair services through our small business page on Facebook, AT Auto Mechanical. We gave a customer our address for the repair, but the customer didn't show up. Unfortunately, she posted our home address on her profile, calling us creeps and accusing our business of being fake. This is concerning as sharing personal addresses publicly can lead to identity theft and safety issues. Despite reporting the post to Facebook, no action has been taken. I kindly request the removal of the post or at least the removal of our address for safety reasons.

Yesterday morning, on 7/03/19, while posting in some groups, I received a security message indicating a potential hack. Subsequently, I was asked to verify my account by uploading my profile picture. Now, I am unable to access my Facebook account with the message, "You can't use Facebook at the moment. We're reviewing the photo that you sent us on 07 March." This is concerning as Facebook is crucial for my business, which is my primary source of income. Although my wife, as an admin, has access to the business page, I rely on my personal page for operations. I have been using this Facebook page for over 5 years and would appreciate a prompt resolution. Thank you for your assistance in this matter.

I relocated my business in December [redacted] due to the end of my lease. Unfortunately, the new occupants are using my established 25-year-old business identity on Facebook for their newfound venture. They were previously contracted individuals, two of whom held administrative roles in my business. They have blocked me, removed my admin access, and renamed their business while still linking it to my profile. I possess all the necessary documentation such as my business license, EIN, and federal tax ID to prove my ownership of Simonton Salon. Despite moving to a new location and removing my sign, they continue to connect their business to mine. I have photos being used for their promotion and need assistance in severing this connection. Additionally, they have removed my contact information from the page. This has been ongoing for two months, and while I have been patient, I am considering legal recourse. My name is Deborah Simonton.

I have encountered a situation on Facebook where someone has been using my photos without my consent, essentially posing as me. Despite numerous reports from friends over the years, the account is still active. This individual has threatened to harm me by deleting my user profiles, indicating they may have accessed my login information (which I've since changed). The account is under the name James V Whiet, and their use of my images is unsettling. Others have even mistakenly believed I was the one using his photos. I request the removal of this account due to the misuse of my identity. While unsure of the specific community guidelines violated, I believe using my identity as their own is a breach. I eagerly await your response regarding the deletion process and timeline. Regards, Jack G-S

Hello Facebook community, My name is Fatima Hussein Mahmoud Hassan, born on May 8th, [redacted], residing in Egypt. I am encountering an issue with my account linked to the Vodafone phone number +[redacted]01. The problem arose after activating two-factor authentication on my account and losing access to the associated phone number. Consequently, I am unable to access my account. I have submitted the necessary information through the dedicated form for lost phone numbers, including a photo of my identity card. Despite this, I have yet to receive a response from Facebook. I am reaching out here in hopes of recovering access to my account by updating it with a new phone number. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I have been attempting to sell earrings on the marketplace. These unique earrings are crafted from repurposed bullet casings with the ends removed, ensuring they cannot function as live ammunition. My small business offers a variety of items, and these earrings are purely decorative. Unfortunately, I have been banned from the marketplace for listing them as "bullet earrings." Should I be reinstated, I will refrain from using the term "bullet" in the description or title. Access to the marketplace is crucial for me to sustain my sales.

I recently switched to a new iPhone 8 Plus from my iPhone 5s and encountered issues with my email and password authentication. Despite numerous attempts, I couldn't resolve the problem as the system wouldn't recognize my phone number or allow me to reset my password. I've been stuck in a frustrating loop of unanswered questions and dead ends. I even tried to contact support, but it led to nowhere. It's disheartening to see notifications from friends on Facebook when I can't access my account. The situation is draining and consuming my time with relentless texts that seem to contradict Facebook's claim that my account doesn't exist. I feel trapped in a cycle of technical difficulties and ineffective customer support. I hope that Facebook acknowledges the challenges its customers face. Thank you for listening, Dayle I.

I need assistance regarding a hacking incident involving an individual named Leon Franklin with phone number [redacted]. His birthdate is March 7, [redacted]. He used my phone number [redacted] to attempt a $[redacted] scam and is now accessing my Facebook account, reaching out to my friends as "Denette DIXON or Denette Ross-DIXON," and compromising my husband's phone [redacted]. His phone traces back to Killeen, Texas, but he is unresponsive on calls (background noise heard). I am requesting closure of the mentioned accounts and the hacker's account. I have reported the money scam to Kileen, TX police, who advised closing the accounts, but he keeps changing passwords rapidly. He currently has full control over the accounts mentioned. Please take action to stop him, involve the police, and communicate with me through email solely to avoid alerting the hacker on Facebook.

I am experiencing two issues. Firstly, my Facebook account has been compromised, and despite having over [redacted] friends and a business page for my home business, I can no longer log in as the system does not recognize my login details. Secondly, I came across a link online posing as a way to contact Facebook directly, claiming to be located in Menlo Park, California. They provided me with various phone numbers, names, and employee ID badge codes. It is crucial for me to regain access to my account, especially as I am currently recovering from a traumatic brain injury, making it challenging to focus on multiple tasks. I have shared this detailed information in hopes of retrieving important data from my profile, including past conversations and maintaining access to my business page. Your assistance in resolving these issues would be greatly appreciated. Thank you. -Dan Monahan [redacted]

Subject: Request to Reactivate Ad Account Hello Facebook Team, I am reaching out to address my permanently disabled ad account due to a mistake made four years ago. I acknowledge the error and regret it genuinely. Presently, I operate a new business in the film industry and am eager to utilize Instagram/Facebook for advertising and promotional purposes to expand my venture. The sentimental value of my former Facebook account (2[redacted]) and Instagram account (2[redacted]), which connected me with people worldwide, is irreplaceable. I plead earnestly for a second chance to reinstate my ad account, assuring full compliance with Facebook's advertising policies henceforth. I appreciate your attention and support in this matter. Thank you sincerely, Nitzan Hanin Email: [redacted]

I am reaching out to you regarding Deplike Software. We have recently started using Admost Mediation Tool along with your network for in-app advertising. We have successfully implemented 6 ad networks into our Admost Zones and placements, but are facing issues specifically with Facebook. There are two main problems that we need assistance with. Firstly, we are unable to add our company's bank account information to your payment system. It seems there might be a discrepancy between our company account and the responsible party's account. Secondly, our Facebook network is not filling any advertising requests. We have spoken with Admost support regarding your testing policy and believe this might be causing the issue. We would appreciate it if you could further investigate these issues and provide us with a solution promptly. Thank you, D.Y. Email: [redacted]

I have been facing difficulty reaching out to Facebook in Italy. I am Giuseppe Zibana. On February 22, [redacted], I made a post on Facebook. However, on March 5, [redacted], I received three threatening comments from Carlo Vanoni from Varese, Italy. I promptly changed the privacy settings of my profile to friends-only and attempted to delete his comments due to the sensitive nature of my post. One of the comments could not be removed despite multiple tries, prompting me to take a screenshot and delete the entire post. I have reported this incident to the police, and a formal complaint has been lodged against Carlo for threats and defamation. I believe Facebook should be informed, and I would appreciate it if they could update me on the steps they will take to address this issue and potentially remove him from the community. Thank you, Giuseppe.

I recently got a new cell phone and encountered issues trying to log into my Facebook account. Despite having my account set up with my old phone number, I couldn't access it with my new phone. Although I also had another phone with the correct number, along with a backup number and email, Facebook didn't recognize any of them. Using the "forgot password" option, I managed to locate my account through my profile picture, yet when I tried my saved password, it wasn't accepted. Upon selecting to reset the password, I was presented with two choices: one verifying my email (which didn't work due to lack of information) and the other entering the password (which didn't work either). The process looped back, stating insufficient information to verify my identity. I urgently need to regain access to my primary account and my business page on Facebook, "Custom Beadz Dan Monahan/custombeadz01." Your assistance in resolving this matter is greatly appreciated. Sincerely, Dan Monahan

I have two Messenger accounts – one is Tuxedo Pig without a Facebook connection, while the other is Travis Beacham linked with Facebook. Yesterday, I uninstalled Messenger, provided my phone number, and got directed to the Travis Beacham account. I attempted to connect Tuxedo Pig with its associated account at [redacted], but the system could not locate a Messenger account linked to that email. When I searched for my Tuxedo Pig alias alongside the Travis Beacham account, it appeared to be logged in with a phone number registered in my country.

I want to provide feedback regarding a Facebook user named Wellington Almeida associated with Techno & Co and Buy a Dream companies. I joined as a recruit to post ads for him on Facebook. However, I observed discrepancies in the payment of commissions for my work. When I inquired, he eventually rectified it, but some customers complained about undelivered orders linked to the commissions I had received. I dismissed these concerns until I found out he posted my work from our TM Agents [redacted] group without approval. When I raised this issue and questioned my outstanding payment, he threatened to remove me from the group citing campaign template changes and lack of sales. Despite my dedication to assisting customers promptly, I feel deceived and have seen complaints about him in our TM agents [redacted] group. I regret not taking screenshots as evidence but can provide them if necessary. Thank you.