Facebook Customer Service Issues

This morning I discovered that my Facebook account was hacked. The password was changed for both my Facebook and email. Additionally, it appears the hacker altered my security email to s******************n@o******.com. I am upset because the emails linked to the account are [redacted] and [redacted] I have photo ID to verify my ownership of the account; I just need all emails and passwords reset.

Hello Facebook Support, I am writing to report that my account, Manuel Haifa Preach (Oppong Korang Emmanuel), was hacked in early November. The incident occurred after a friend's account, which was also hacked, asked me some questions. Unfortunately, I later realized it was not my friend but someone else pretending to be them. The next day, I found myself logged out of my account and have been unable to regain access since. The phone number linked to the account is +[redacted]84, and the email is [redacted] Following the hack, I mistakenly reported any user trying to use my name to create an account, and now every time I try to log into Facebook on my phone, the account gets disabled. I would appreciate any assistance in recovering my account or setting up a new one on my phone without losing all my data. Thank you.

I encountered an issue while trying to access my Facebook account. It notified me that I needed to secure my account further, but after attempting to do so, I was locked out due to unsuccessful verification. The email associated with my Facebook account, which I haven't used since I was 13, is also now requiring verification, making it impossible for me to access it. This has left me in a difficult situation, and I am unsure of how to proceed.

I attempted to convert my Facebook friends into followers on my page. During the last step, I was informed that I couldn't proceed due to my profile settings. Confused, I tried again and was prompted to enter security codes sent to me. I followed the steps, including uploading a photo for identification. After waiting for over 24 hours, I discovered that my account has been disabled. I have been an active user for many years, and I am puzzled by this action. I would appreciate any assistance in resolving this issue. My Facebook name is Odee Cee, and my page is listed as Odee C.

My Facebook account has been hacked at least three times that I know of. I am very confused and have lost a lot of really good friends and family. My husband passed away in June of cancer; we are all devastated. I have been trying everything, but I have given up. I'm on disability and really sick about my loss. Facebook is a wonderful tool to connect with loved ones. I need the support; please enable my account.

I purchased a mailbox on Facebook from one of their vendors. After placing my order, I realized I was billed for two mailboxes instead of one. Surprisingly, I received an email indicating that I have two mailboxes with different shipping and tracking numbers, one of which I didn't order. I've reached out to the company/vendor I made the purchase from, and they claim they do not have my credit card information on file. What steps should I take next to resolve this issue? Thank you.

Hello Facebook Support, I recently changed my phone and updated my Facebook password. Even though I can log in using the new password, the platform now requires an authentication code via a third-party authenticator or SMS, neither of which I am receiving. Regaining access to my account is crucial to me as I have utilized it for over a decade, since [redacted]. My account is associated with two email addresses: [redacted] and [redacted] (previously linked to [redacted]). My phone number for logging in is (+84)[redacted]11, a Vietnamese mobile number. Your prompt assistance in resolving this matter and aiding in the recovery of my cherished account would be greatly appreciated. Thank you very much. Best regards, Rose Lam (Lam Mai Phuong)

I received a notification from Facebook stating that one of my posts or comments has been flagged as "spam." Curiously, I was not provided with any specifics regarding which post triggered this classification. I do want to mention that I do not engage in selling products and services; I am a retired medical professional without ties to pseudoscience. I promptly requested a review of this "spam" designation and identification of the offending content. Despite my efforts to seek clarification through the help page, I have not received any feedback. It is disconcerting not understanding the reason behind this censorship, especially in light of the increased incidents of account hacking. As a considerable amount of time has passed with no resolution in sight, I am left feeling puzzled and concerned about the situation.

Dear Sir, I have been a Facebook user for over three years. I recently updated my Facebook password and purchased a new phone today. When attempting to log in, I encountered an issue stating that my password was incorrect. I proceeded to recover my account using the email associated with my profile. Unfortunately, my Gmail is not receiving any confirmation emails from Facebook, which hinders my account recovery process. I would greatly appreciate it if your team could assist me in resolving this matter. Thank you for your help.

Hello, my name is Tyliqua Pinkston. I recently got blocked from my page on Facebook for 30 days due to alleged "bullying and harassment," which I did not engage in. Another user, Jamie Gordon, sent me unwanted videos and made inappropriate remarks to me through Facebook Messenger. I shared screenshots of his messages to see if others had similar experiences. I attempted to report his messages and profile but encountered issues, so I opted to block him. Facebook is essential for my family's communication, and this restriction is frustrating. I've tried reaching out to customer service, but haven't been successful.

I attempted to link my Facebook accounts so I could purchase ads, but encountered issues. The first account wouldn't let me run ads, and now I can't link back to the old account or access the ad center on the new one. When I try to link my Facebook, the screen stays the same. When I attempt to connect a Facebook page, it gives an error message asking me to try again later. Accessing promotion payments leads to a blank white screen. This is causing significant frustration and impacting my business. Facebook has not provided any solutions to address these issues.

Our franchise's page setup was done by an employee who has left the company. Unfortunately, her email account has been disabled, preventing us from accessing or resetting the password. Other team members are also unable to modify the password or add me (the new Digital Marketing Coordinator) to the account for creating content and responding to customer messages. Assistance in transitioning the page's 'owner' would be greatly valued.

Subject: Urgent: Review Request for Disabled Business Account My business account and associated ad accounts on Facebook have been disabled for violating Advertising Policies or other standards. I believe this is an error and kindly request a review. Business Manager Account: Palace Marketing Q1. Are you an admin of the business account? - Yes - No Q2. Additional Information: I urgently require assistance. My account remains disabled. I am reaching out regarding my Facebook Business Account for Bucks Nothing But Ads Agency under Palace Marketing, which was disabled. I have been unable to create any ads and constantly encountered an error message regarding a missing name field. Despite requesting a review two weeks ago, I have not received a response from the appropriate department at Facebook. I have not successfully created any ads due to issues with setting up billing, resulting in no violations of Advertising Policies or Standards. I have managed to run ads on my personal account without any problems, mistakenly thinking I was using my Ads Manager Account. I respectfully urge Facebook to reinstate my account as my livelihood depends on it. I apologize if any unintentional violations occurred, and I pledge to thoroughly understand and adhere to Facebook's Terms and Policies moving forward. Thank you for your assistance and understanding. Allan B. Bucks Nothing But Ads Agency Owned by: Palace Marketing

I am having trouble accessing my Facebook account as I am logged out on both my mobile and computer. I am unable to generate or receive a code for two-factor authentication as I don't have access to a 3rd party app for this. I attempted to use Facebook's Help Center and uploaded a government issued ID to recover my account, but encountered errors on their site. I am uncertain how to regain access to my account.

I manage a social media page, and I am unable to boost posts, which is essential for my role. The notification I receive says "boost unavailable." Message: Ad Account Status Is Disabled My ad account has been disabled due to suspected unusual activity, causing all ads to be paused. Despite reaching out to Facebook multiple times for assistance, I have not received a response. I do not engage in any suspicious activities on the platform since I rarely use it.

Get Human keeps asking if my issue is resolved, but NO! My posts are not appearing on my account under IQU 2 Film on my Pippa Dyer profile. While it shows in the POSTS menu, it doesn't display on the HOME section where my friends can access it. Facebook keeps pushing me to buy a booster, but all I want is for my content to show up. This issue is disrupting my Pre-Sell campaign, causing immense frustration. I wish there were other platforms besides Facebook. Cheers, Pippa D.

I recently changed my password due to an unauthorized login to my account from an unknown device and location. Unfortunately, I now can't remember the new password and have lost access to both associated email and phone numbers for account recovery. The only available option is answering the security question for recovery. I am seeking assistance to regain access to my account and would appreciate any help you can provide. Thank you.

As a well-known entertainer and public figure, I've encountered multiple imitating accounts on Instagram and Facebook. These fake accounts misrepresent me by falsely promoting events and interacting with my fans, causing confusion and affecting my professional interactions. Despite having a wealth of public content and media coverage from reputable sources like Vogue, Garage magazine, and Elle, I have yet to be verified by Instagram. My career highlights include being a dancer for Drake's Summer Sixteen Tour, appearing in Davido's "IF" video, and working with artists like Rihanna, Wizkid, and Maleek Berry. Additionally, I have performed at events such as the BET Experience and World Music Awards, and even appeared on Britain's Got Talent.

I tried logging into my Instagram account, but a message appeared stating, "Your account has been disabled for violating our terms." I followed the appeal for restoration, provided all the requested information, received an email on my linked account, and replied as instructed. However, I have not received any further communication from the Instagram team. I am desperate to have my account reinstated. Please assist me!

I was chatting with a friend on Messenger when I got unexpectedly logged out. When I attempted to log back in, I was unable to do so. After trying to reset my password, I discovered that my account had been hacked, and both my password and email were altered. I have been locked out of my account for three days now. Despite my efforts to reach out to Facebook, I have been unsuccessful in resolving this issue.