Fabletics Customer Service Issues

I've been a loyal Fabletics customer with over [redacted] points. Today, when I tried to use my points on an order, I noticed that [redacted] points were missing. I contacted customer service via chat to resolve this, but they refused to help and wouldn't credit my points back. I find it disappointing that such a small issue caused me to lose trust in their customer service. Sadly, I have decided to stop shopping at Fabletics altogether. It's a shame they couldn't keep a customer who has spent over $[redacted] per year for the past 2 years due to a simple points discrepancy.

Regarding an order I placed, I initially saw an advertisement for 2 pairs of trousers for £24.99. However, upon ordering online, I discovered subsequent monthly charges of £44 on my husband's credit card were not clearly stated. While the product is satisfactory, the lack of clarity in billing is concerning. I have advised my husband to contact the bank to halt any future payments. Kindly close my account and reimburse the £88 debited from my husband's credit card. My details are as follows: Shannon Paterson, contact number [redacted]9, email [redacted] I anticipate confirmation of the requested actions to avoid escalation.

I would like to inquire about the current whereabouts of my package. I encountered difficulties contacting you directly through your system, which directed me to reach out via Twitter and Instagram, where I did not receive any responses. After resorting to searching for customer service online, I was able to find this option. I hope this message reaches you successfully. I recently made a purchase of over $50 for a package that was supposed to be delivered on Wednesday. I do not wish to receive recurring charges for items I did not order. My intention was for this package to be a Christmas gift for my daughter, and now it seems unlikely that she will receive it on time. I am seeking a resolution to this issue promptly. If a solution cannot be reached, I kindly request a refund and the cancellation of my service to prevent my child from experiencing disappointment on Christmas morning.

I have bought several items from Fabletics at the Bobcat Raton store over the past few months. For Christmas, I received a gift outfit with leggings, a sports bra, and a jacket. When the leggings turned out to be too small, I went to the store to exchange them for a larger size. The associate processed a return of the leggings to the original payment method and then charged me for the new pair. I requested a store credit instead to avoid paying for a gift, but she declined, suggesting I ask the gift giver for money. After noticing the new pair cost about $5 more, I felt the associate was unhelpful and uninterested in resolving the issue. I'm seeking a refund of approximately $31 for the whole transaction.

Dear Fabletics Customer Service, I have been experiencing ongoing issues with my membership despite canceling it twice over the phone since June [redacted]. An associate assured me in October that my membership would be canceled and a refund issued, yet I discovered charges for December and January on my bank statement. I no longer wish to be a VIP member and request a refund for these unauthorized charges. While I found the leggings I purchased in June [redacted] to be cute, they didn't fit well and I've been trying to cancel my membership ever since. Please resolve this matter promptly as it is frustrating to continue being charged for a product line I no longer wish to receive. For further assistance, you can reach me at my email, [redacted] My name is Morgan V. Lyerla. Thank you for your help. Sincerely, Morgan Lyerla

I have several issues to address. I noticed a charge of $14.03 for five months for a Prime membership under Noah Brusie's account. He uses his own card, which led to five months of $34.05 overdraft fees. I have been assured that the funds would be released, but I have not seen any changes. To resolve this, I placed an order for a refund on my Under Armour socks, which I haven't received. I need this fixed immediately, as this situation has been particularly challenging due to dealing with four funerals recently. My email is [redacted], and the last four digits of my card are [redacted]. Thank you.

I successfully canceled my membership with Fabletics within the 30-day period and returned the purchased clothing within the allotted time frame, with the RA number provided by Fabletics. I contacted Fabletics on 2/13/[redacted] around 9:50 AM EST and was informed by a representative that $55.45 was refunded on 2/8/[redacted], with the remaining $42.13 still being processed. The representative confirmed the receipt of the products at their warehouse on 2/3/[redacted], initially ordered on 1/4/[redacted]. Unfortunately, my bank does not show the refund from Fabletics. I have asked the Fabletics representative to send me documentation for the $55.45 refund and the ongoing $42.13 refund process. They assured they would email the refund codes after verifying my email address. I am eager for Fabletics to provide these codes promptly to assist me in verifying the refunds with my bank.

Hello, I have been reaching out multiple times about a monthly payment deduction issue from my checking account. The deducted money is not reflecting as credit in my account for purchases since June [redacted]. Despite my efforts, this matter remains unresolved, with deductions persisting. I urgently need this investigated. The repetitive calls and messages to address this problem are greatly frustrating. I believe there should be a way to connect my checking account with my Fabletics account. My name is E. R., I bank with Chase, and my email is [redacted] It is crucial to have this matter resolved promptly. It is unacceptable to have money deducted without it being accessible for use. Attempts to cancel have been unsuccessful as deductions continue. Please provide assistance promptly.

Hello, I reached out to your company about a month ago regarding an unauthorized charge of £[redacted] from my bank account. This recurring charge went unnoticed as I rarely use this account. It seems to stem from a purchase made years ago where I unknowingly signed up for a £44 monthly deduction. Despite not utilizing this service, the charges continued without any notification. Upon contacting customer service, I was informed that in order to potentially receive a refund, I would need to make a £[redacted] purchase. This requirement is not feasible for me as I am not interested in buying more yoga products. I simply want a full refund as suggested by my bank. I have attempted to contact customer service again but have not been successful. I kindly ask for prompt resolution of this issue. Thank you, Berenice H. E: [redacted]

I am a VIP member of Fabletics with two accounts under the emails [redacted] and [redacted] I enjoy the leggings and sales offered by the brand. However, despite ensuring that I skipped the months of February and March on both accounts, I have been charged on both accounts for these months. This has led to an unjust loss of $[redacted], which is quite distressing for me as a teenager trying to save money. I kindly request for this matter to be resolved promptly by canceling my memberships on both accounts and issuing refunds for the charges made in February and March.

Dear Customer Service Team, I wanted to express my gratitude and appreciation for the amazing feature I discovered on your website recently. The option to view outfits on different size models has been incredibly helpful. Not only does it assist me in selecting clothes, but it also showcases each model as fabulously and fearlessly Fabletic. This inclusivity is truly commendable, as it recognizes that all body types participate in exercise and deserve to both feel and look good while doing so. Prior to discovering Fabletics, I exclusively wore baggy dark clothing in cotton fabrics. Now, I find myself drawn to your leggings as they make me feel empowered to tackle any workout. Furthermore, when paired with boots and stylish tops, they effortlessly transition into workwear. I hope my feedback brightens your day as your products have enriched mine. Thank you for the positive impact you've had on my fitness journey. Warm regards, T.A.

Hello, this is Asli Saracoglu. I am reaching out for the final time to address an ongoing issue. Last summer, I upgraded to a VIP membership and noticed a recurring charge of $50 from my bank account. Despite cancelling my VIP membership with Fabletics, the charges resumed a month ago. After contacting Fabletics, they claimed my membership was canceled, yet the charges persist. I have been grappling with this problem for an extended period. If this matter cannot be resolved promptly, I will be forced to seek legal action upon my arrival in the US next month. I kindly request confirmation via email that my VIP status has been terminated and $[redacted] refunded to my account. Thank you for your attention to this matter. Email: [redacted] Phone: +[redacted]60

The customer service experience was disappointing. Upon calling to discuss placing a hold on the account due to leaving the country, the lack of a proper greeting and noisy background made it seem unprofessional. After being asked to send an email and ID, the agent mentioned system issues and couldn't assist with the request, only advising to cancel or keep the membership. The communication lag and loud environment were very distracting and not up to standard. It's important to highlight such instances for improvement. While Fabletics has been enjoyable so far, the recent encounter is concerning. Mentioning the unprofessional noise to the agent resulted in an apology, but the overall experience was subpar. Hopefully, this feedback can lead to better service in the future, as it's crucial for customer satisfaction.

Hello, my name is Madison R. and I am reaching out because I bought clothes from your company around November. I signed up for the VIP membership for free, but was later unknowingly charged $49.95 the following month. I contacted customer service to cancel my membership due to the unexpected charges. Even though I was advised not to cancel because of available points, I insisted on cancellation due to the high costs. However, I recently discovered that I have been charged monthly, including this month of May, despite not using the website since my initial purchase. I feel disappointed to have missed the initial charge disclosure and despite attempting cancellation. It is concerning as a college student managing expenses, especially after being assured of cancellation over the phone but still experiencing recurring charges. This has left me feeling taken advantage of and I am seeking a resolution. Thank you.

Last night, I selected two pairs of leggings for the 2 for $24 deal and added them to my cart. I proceeded to enter my billing and shipping information and left the confirmation page open. The next morning, when I confirmed the purchase, I was charged the full price instead of the discounted rate. As a result, I will be billed approximately $60 more than anticipated. I am seeking assistance with canceling the order and obtaining a full refund. Thank you for your help.

I didn't receive my order placed on October 1, [redacted], for cold weather leggings. After contacting 1-[redacted], a helpful representative assisted me by refunding the $54.40 and providing a 20% off coupon for my next purchase. Despite this, my recent order for 5 items with a $25.00 discount code ("newvip25") encountered issues. The backpack and discount coupon did not apply, leading to a frustrating customer service experience. The representative Jamae and supervisor Gem were involved, with Gem displaying rude behavior by disputing previous assistance and delaying my refund. I've faced recurring problems in the last 6 months, including missing items like the Mila leggings. This poor service has made me consider canceling my Fabletics membership, despite being a customer for nearly 2 years and spending over $1,[redacted]. Today's order included 3 leggings, a sweatshirt, and a backpack. I intend to share these items in my cart for your review. Thank you, Tonya S.

I contacted Fabletics customer service regarding an address verification problem. Despite multiple attempts to correct it, the system kept inputting my address incorrectly. I endured an hour-long wait with only two callers ahead of me. Unfortunately, the agent I spoke to did not grasp the issue and suggested irrelevant solutions instead of addressing my concern. When I requested further assistance, the call went silent, and after five minutes, it was disconnected. My objective was simple; I just needed to change one number in my address.

Over six months ago, I accidentally signed up for a VIP membership with Fabletics. Initially satisfied with two pairs of leggings, I later noticed a $50 charge the following month. Despite requesting a refund and being told it was due to the membership, I did not receive it. Recently, $50 was withdrawn from my account without any recent transactions with Fabletics, causing an overdraft. As a 19-year-old, this financial burden is overwhelming. Many customers seem to face similar issues, and I am willing to take action to resolve this, even if it means legal action.

When I tried to cancel my subscription, I was connected to customer service in India. They insisted I provide my name, email, phone number, billing address, full 16-digit credit card number, and expiration date for a cancellation confirmation. Feeling uneasy about giving my full credit card details to a foreign company, I refrained. They refused to cancel without it. Now, I'm forced to contact my credit card company to prevent any unauthorized charges, which is disappointing as it restricts me from making further purchases with them.

I am disappointed with the quality of my first pair of Fabletics leggings (Ada Seamless) as they snagged in multiple spots on the backside just from walking past a baby gate. Considering the high price of $49.95, I did not expect such poor durability. This negative experience has left me dissatisfied with the brand. If I had inspected the material in a store before buying, I would have chosen differently. Can I exchange these leggings for a different style?