Expedia Customer Service Issues

The following are issues that customers reported to GetHuman about Expedia customer service, archive #95. It includes a selection of 20 issues reported from April 21, 2023 until May 3, 2023. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

We made a hotel reservation and requested confirmation, but the hotel did not respond promptly. Worried about not having confirmation, we booked through Expedia for a guaranteed place to stay. During check-in, we discovered two bookings. We were unable to cancel with Expedia past the deadline. The hotel kindly waived the cancellation fee and allowed Expedia to cancel our reservation. However, the cancellation option on the Expedia website is not functioning correctly. I am seeking assistance on how to proceed with canceling this reservation.

I am contacting on behalf of Chitwan Gaida Lodge hotel. We do not have any contact information for Expedia's hotel support or Expedia Partner Central. Do you help hotels as well as customers? We have been seeking assistance from your customer service call center for a year, but unfortunately, they have not been able to assist us. Is this how you typically treat hotels or is there some misunderstanding? Can you please provide support for the hotel regarding Expedia Partner Central? Do you have specific email contacts for support related to partner hotels? We find this situation very disappointing.

I had to cancel a flight booked through Expedia with Air France in October due to COVID. Air France instructed me to have Expedia apply the credit for the booking of a new flight, which is needed for an upcoming tour in India in June. Despite seeing the cancellation acknowledgment on Expedia's coupon and credits page, the credit itself is not listed there. When I attempt to contact Expedia by phone and provide the Itinerary number for the cancelled flight ([redacted][redacted]), the automated system claims it is invalid and disconnects the call.

During my recent stays at two Best Western Hotels booked through Expedia.com, I encountered a discrepancy in the amounts I paid through Expedia compared to what the hotels actually charged me. For one hotel, I paid $[redacted].73 to Expedia but was only supposed to be charged $75.85 according to the hotel receipt. Similarly, for the second hotel, I paid $[redacted].57 through Expedia, but the hotel receipt indicated I should have been billed $96.79. This means I overpaid Expedia by $70.66 in total. While I understand there may be booking fees involved, I feel that the extra amount charged was excessive. As a result of this experience, I have decided to no longer use Expedia for my room bookings and will handle future arrangements independently.

Hello, I am Jerimy Bell, and I misplaced my phone along with the confirmation number for my recent stay at the Governor's Inn Hotel on Richards Boulevard in Sacramento, CA. During my stay, my wife and I faced a threatening situation from another guest in room [redacted], causing us to check out early for our safety. Despite being initially told I would receive a refund, there seems to have been a misunderstanding, and I am now informed that the refund process goes through a different channel. I just wish to receive the $[redacted] refund owed for the night we did not stay. My details on file are under Jerimy Bell with the birthdate of 8/16/[redacted] and reservation number D[redacted]. I made payments using my NetSpend card and cash. Thank you for your assistance in resolving this matter promptly.

I have two upcoming flights booked through Expedia with Delta Airlines. The first is a round trip from May 11-14, [redacted], to Buffalo, NY. The second is from August 22-27, from Pittsburgh to Spokane, Washington. On April 10, I received a notification stating that I may not have received the correct travel protection plan information for itinerary number [redacted][redacted]. I've since canceled the plan, but I usually purchase additional protection for my flights. Could you please clarify what trip the protection plan was for, as I would like to ensure I have proper coverage for both of my flights? Thank you for looking into this matter.

I mistakenly reserved a hotel room online for tonight, 4/21/23, but the receipt shows it's actually booked for May 7th. The hotel has no record for either date. I kindly request to cancel this reservation. Thank you, Stephanie and Lawrence Itinerary #[redacted][redacted] Traveler details: Adults: 2 Hotel: Best Western Town House Lodge [redacted] 16th St, Modesto, CA, [redacted], United States Check-in: May 7 Check-out: May 8 Accommodation: 1 Standard Room with 1 King Bed, Non-Smoking, Refrigerator & Microwave Price Summary: Accommodation: $[redacted].17 Taxes & Fees: $9.92 Total: $[redacted].17 Please note that all rates are in US dollars and additional local fees and taxes may apply during your stay.

Unfortunately, due to work commitments, I will be unable to make my scheduled trip from YYC to Edinburgh. However, my friend will still be traveling and may fly out of Edmonton instead. I am considering canceling my flights and opting for a credit due to upcoming travel plans later this year. I am curious about the refund amounts for canceling both flights and if a refund is possible for canceling the hotel booking at the Point A Hotel Edinburgh Haymarket from May 14 to 19.

After disputing a fraudulent charge on my credit card in December ***, I never received any communication regarding a booking through Expedia. I believe a reservation I attempted to make did not go through, causing a no-show at Equinox Resort on the Gold Coast QLD. It seems the booking system may have failed me in this instance. Thank you for addressing this issue. - Greg Smallacombe - ***@***.com

I made a booking for 4/8/[redacted]. On the day we picked up the car, the wrong driver was assigned to our reservation. To correct this, the reservation was canceled with carrentals.com, and we rebooked directly through Hertz. Despite being informed that the carrentals.com reservation was canceled and that we would receive a refund, we were still charged by carrentals.com. This means we were charged twice for the same rental. We require a refund for the booking made through carrentals.com. Thank you.

Hello, I am looking to reserve a room at the San Francisco Holiday Inn Golden Gateway from May 22nd to the 25th. Our flight is scheduled to land at San Francisco International (SFO) Airport at 9:56 PM, and I anticipate that it might take some time to reach San Francisco city center afterward. Can you please confirm that we will be able to check in and access our room even if our flight is delayed? Thank you, Karl-Friedrich Limburg

Hello, I wanted to share my recent experience with BK Premier Motel in Hamilton, New Zealand, booked through Expedia for April 7-16. Upon arrival, we were informed that there were no available rooms, despite Expedia already charging my credit card. The hotel staff mentioned they couldn't address the April 7th booking but attempted to assist for the other nights. We had to hurriedly find alternative accommodation. Eventually, BK offered lodging for the remaining dates except the 7th, albeit with a room change after three days to an upgraded suite due to limited availability. This unexpected change resulted in additional costs impacting our travel budget and added stress to our journey from Seattle to New Zealand. The situation proved to be distressing and disheartening. Thank you, S. Reddy

If you are listing Spirit Airlines flights under your "Experience" section, please consider including a disclaimer in a pop-up window regarding the additional $89.00 charge for carry-on luggage. I recently booked a flight for my disabled brother from Texas to N.C. through Spirit Airlines and was surprised by this extra fee. I plan to contact Spirit Airlines to express my dissatisfaction with this unexpected charge. This experience has made me reconsider using Expedia in the future.

I visited Jonesboro, Ark. to see my daughter on Friday the 21st and booked a room at a motel during my stay through your website. Unfortunately, the hotel I stayed at, the Haven Hotel in Jonesboro, was extremely disappointing. The room was not clean, with a noticeable red stain on the floor, which prompted me, my daughter, and our two small dogs to leave. The presence of strange individuals outside made it impossible to rest, along with an unpleasant odor. Ultimately, I had to spend more money to switch to a better option, The Econo Lodge, where the rooms were clean and well-maintained compared to the disappointing experience at the Haven Hotel. I kindly request a full refund to be credited back to my debit card.

On April 18th, I spent two hours on the phone with an agent trying to cancel my flights to Africa due to the Marburg virus in Tanzania. The agent mentioned that he needed to speak to the airlines about the cancellation. Even though I was informed I would receive a $4,[redacted].90 refund, my credit card was charged $[redacted] without receiving the refund. When I contacted customer service to inquire about the refund, I was told the cancellation didn't go through, and the $[redacted] charge was not made by Expedia. However, the charge is on my credit card statement. Despite providing my itinerary number [redacted][redacted], there are no upcoming bookings listed. As senior citizens on a fixed income, this situation is causing us distress. I've attempted to reach out for assistance seven times, enduring long hours on hold each time. I am hopeful that someone can assist me in resolving this issue promptly.

I made all my bookings, including air travel and hotel, through Expedia. Unfortunately, I lost all documentation and verification due to a stolen wallet, including credit cards and forms of identity. I cannot recall the flight and hotel invoice and booking numbers. The flight was with Air Canada, and the hotel was Town Inn Suites in Toronto, Canada. I am unsure how to begin requesting refunds or credit for future plans without this information to provide Expedia. The calls made to the helpline were unhelpful, and connecting with a live agent proved useless. I appreciate any assistance. Thank you.

Dear Sir or Madam, I am writing regarding a flight I had booked from Singapore to SFO last August. Unfortunately, we had to cancel the flight, and Expedia assisted us with the cancellation but only offered a future credit without providing any proof. They assured me the credit had no expiration date. However, when I attempted to use the credit to book the same route and airline for June, they claimed it was not valid due to the first leg of my trip being in May [redacted]. Singapore Airlines mentioned they could refund $[redacted] to Expedia, but Expedia refused to refund me. It appears that other customers have faced similar issues with Expedia, and it seems like they have undisclosed rules that are unfair to customers. I seek assistance in getting my refund back from Expedia. Thank you. Best regards, Mary

I had to cancel a car rental booking for May 16 - 23, [redacted], in Albuquerque, NM. My husband's knee surgery has been rescheduled to the same week as our travel plans. I kindly ask for the cancellation fee to be waived due to this unforeseen circumstance. I hope to use the refunded amount for a future trip, which I believe would benefit both sides. Thank you for considering my request. Laura S.

I made a booking on Expedia for a flight from JFK to Stuttgart, Germany on 04/05/[redacted]. The itinerary included a flight from JFK to Frankfurt and then a train from Frankfurt to Stuttgart. I was unable to check in for the train online or at the desks due to the systems not having that capability. I had to purchase another train ticket for $76.0. Can someone help me get a refund for this issue? My contact number is 1[redacted]. Thank you. - V.G.

When I purchased my ticket to Seattle, I opted for an insurance plan to avoid extra fees due to my past experience of missing a flight. Unfortunately, we were late to our 8:55 pm flight, and at the customer service desk, we were informed of an additional $50 charge because our tickets were labeled as "spare fare" with the next available flight not until 7 am. Subsequently, our flight was further delayed, leading to a distressing situation. The insurance policy did not specify that "spare fare" tickets would not be covered. Consequently, my friends and I had to spend the night at the airport, missing a day of work. We strongly believe we should be refunded the $50 each we had to pay out of pocket due to the insurance policy's limitations.