Expedia (Canada) Customer Service Issues

Last night at the Lord Nelson in Halifax, an unsettling incident occurred when a hotel staff member entered our room using his master key while we were asleep between 10:30-11:00 pm. This intrusion left my girlfriend feeling uneasy and disrupted our stay as she struggled to sleep afterwards. Upon reporting the incident to the hotel manager, he assured us that this breach of privacy was unacceptable and mentioned a refund would be issued. As we booked through Expedia, I am reaching out for further assistance in resolving this matter.

We experienced multiple flight delays, cancellations, and rebookings that led to spending 2 days at Calgary airport, causing us to miss picking up our rental car in Victoria. Despite the chaos at the airport and having to rearrange plans with 2 children, we were unable to rebook with the same airline and had to rent a car to drive to Victoria. Unfortunately, we missed the car cancellation deadline due to the ongoing flight delays. We have tried to resolve this online but could not get the assistance we needed without speaking to someone directly. We kindly request a refund under these circumstances. We have rebooked the car rental through Expedia as we had hoped to use your services again. Reservation number for the cancelled car rental is Avis [redacted]2GB1.

I made a flight reservation via Expedia, which was facilitated by WestJet. After canceling the flight, I received a credit that I would like to extend. A WestJet agent advised me to reach out to Expedia, while an Expedia virtual agent directed me to WestJet to extend the credit. However, another WestJet agent informed me that I need to contact Expedia for assistance. It seems both companies are unable to help with this matter. Here are some relevant details: Expedia itinerary number [redacted][redacted], Expedia agent article reference number [redacted], and WestJet ticket number [redacted][redacted].

We had made a reservation at Super 8 by Wyndham/Dougall Windsor, Ontario for August 6 to August 8. The room, number [redacted] under the name of "Lila D.," was extremely damp and humid last night. The floor was sticky, and the beds were not usable, leading my wife to spend the night in the car due to her shoulder and knee conditions. I have video evidence of the room condition. I spoke with the manager this morning, who suggested contacting Expedia first. We kindly request a full refund for the two nights due to this experience and will be switching to a different hotel. Thank you for your understanding.

Hi, I am Rajnish Sakhuja from Chatham, Ontario, Canada. I made a reservation at Quality Inn in Sector 14, Gurgaon for September 19th to 26th, totaling seven days at $51 per day. However, within 2 seconds, the price dropped to $45 per day. I would like to request a refund of the $6 difference per day, plus taxes, back to my account. I haven't received any emails or notifications regarding my itinerary or invoice, only a six-digit code for reference. Could you please email me the invoice for my stay? I have been directed to different agents and would appreciate your assistance in processing the refund or providing me with the remaining balance. My email is [redacted] and my contact number is [redacted]. I hope to receive the refund promptly. Thank you.

I recently experienced a change in my flight itinerary three days after booking, resulting in the loss of a full day of travel. The new flight times were inconvenient for me, prompting me to cancel the flight last week with the assistance of an unhelpful agent. Although she mentioned that my hotel booking remains intact, I am currently unable to locate it. I am seeking clarification on the status of my hotel reservation and the details of the full refund I am entitled to receive. Itinerary #[redacted][redacted] Air Canada and Expedia Confirmation Code: 2NVOLW

I've been attempting to cancel a hotel reservation at Travelers Inn in Belleville, Ontario for September 18, [redacted], Itinerary # [redacted][redacted] through Expedia.ca. However, for the past two days, I keep receiving an error message stating, "Sorry, there's something wrong on our end, try again." I also tried to seek assistance from the Help Centre, but I was unable to leave a message. May I request cancellation of this booking and confirmation via email once it has been processed? Thank you for your attention to this matter.

I recently cancelled my stay at the "Gatekeeper's Retreat" and received confirmation that it was cancelled with no charges. Despite this, I received an email from expedia this morning reminding me to enjoy my stay, which is concerning since the reservation was cancelled in advance. I have tried to reach out to the owners, Jason and David, at the Gatekeeper's Retreat, but have not received a response. If necessary, I am prepared to escalate this with the legal department and leave negative reviews. When attempting to call the retreat, I was unable to reach anyone. I hope this issue can be resolved promptly to avoid any charges, as I provided ample notice for the cancellation.

We made a car rental booking with Dollar. After waiting for two hours, we were given a car with a defective rim (missing part of the rim). We returned the car on the 17th and requested to cancel the contract for August 18th and 19th, but Dollar did not agree. Before returning the car, we had to call for road assistance, and a report was filed by the road assistance service with reference number [redacted]. We have pictures of the car before leaving the Dollar parking lot, the incident with the Dollar vehicle, and the receipt for one day. We are seeking a refund for August 18th and 19th.

We rented a Dollar rental car on August 17th for the 18th and 19th. Unfortunately, my wife noticed a defect on the back passenger right side rim with a missing and broken piece. We used the car but had to return it with roadside assistance. The car was towed back to Dollar, and we canceled the contract. We are requesting a refund for the 18th and 19th since the contract technically ended on the 18th. We have filed a roadside assistance report with the reference number [redacted].

I have an Expedia Itinerary number [redacted][redacted] for our return flights from Montreal to Istanbul for two people starting on September 17, [redacted]. Recently, there have been three fraudulent charges on my credit card from Turkey for a car rental in Izmir and a stay at the Cinnah hotel in Ankara. Since we already purchased a package that includes transportation, guides, hotels, and meals, we did not authorize these additional bookings for the car rental and hotel in Turkey. Even though hotels and car rentals are typically included with flights, we did not choose these options. We solely booked direct flights from Montreal to Istanbul through Expedia. I have already informed my bank about the fraudulent charges. I have also spoken at length with the provider for the land portion of our trip. I am concerned that there may have been a security breach either through Expedia's data server or another source, leading to this fraudulent activity. Additionally, I do not wish for my account to be linked with Booking.com or any other platform. Please disconnect my access to Booking.com through my Expedia account or provide instructions on how to do so. I urge Expedia to investigate this fraud issue thoroughly and escalate it to your director for further action. Please keep me informed about the steps being taken to address this matter. Sincerely, Dominique B., Ottawa, Ontario

I booked a trip to Turkey on Expedia with Itinerary number [redacted][redacted]. Unfortunately, I noticed three unauthorized charges on my credit card for a car rental and hotel in Turkey. These services were not requested as my package already includes transportation, meals, accommodation, and guides. I suspect there may have been a security breach, leading to these fraudulent activities. I have addressed this with my bank and the travel agency handling the land portion of my trip. Furthermore, it seems that my Expedia account has been linked with a hotel booking website and other services without my consent. I request that these links be removed promptly as I do not wish to be associated with this merger. Kindly investigate these issues and keep me informed of the actions being taken.

I entered all my information on Expedia to book a flight with WestJet but have not received any confirmation via text or email regarding my flight details. I am considering booking with another airline for the same route on the same date if the booking did not go through. It has been several hours since I submitted my details around 12:30 to 1:00 pm today, and I have not seen any charge on my credit card yet. The flight I was trying to book is from Kamloops to Toronto on August 28, [redacted]. Name: R. Maxwell

Itinerary # [redacted][redacted] I reserved a rental car through Expedia at Fort Lauderdale Airport for pick-up at 6:00 p.m on 27th July [redacted] and return on 30th July [redacted]. Upon arrival, no shuttle arrived as instructed in the email. After contacting the company multiple times, we were told the shuttle was en route, but it never came. With no rental cars available from other companies at the airport, we had to resort to taking the Greyhound Bus to Orlando at 12:30 a.m. This was a highly disappointing experience, and we are seeking compensation from Expedia.

I made a booking on Expedia today with travel confirmation for Thu, Dec 21 (Itinerary # [redacted][redacted]). I conducted my search for Sep 21 to Sep 25. After selecting the room, the price changed from $[redacted].12 to $[redacted].60, which I accepted. However, I overlooked the date change from Sep to Dec. When I contacted the virtual agent, they mentioned a $[redacted] charge to correct the dates due to the price increase from $[redacted] CAD to $[redacted] within an hour. I find this charge excessive for what I believe was a mistake during the price adjustment. The agent said they couldn't offer another solution. As a retired senior, I am hoping for your assistance in resolving this matter. Thank you.

Reference case number [redacted]10. We reserved an SUV through Expedia for August 20 with car rental company Routes. Upon arrival, they didn't have the SUV available and suggested a minivan, which we declined. The situation seemed suspicious and unprofessional. The front desk attendant mentioned initiating a refund to Expedia since they couldn't provide the vehicle we booked. I verified this with Expedia on the same day. Currently, it seems Routes is unwilling to follow through with the refund, despite the circumstances.

I am seeking a refund of $[redacted].12 due to a discrepancy in the pricing of my rental car from Expedia. Despite having insurance coverage, I was mistakenly charged for insurance at the car rental company. Although I provided proof of my existing coverage via email on Monday following the weekend rental, I was still charged. Additionally, the shuttle pick-up location at the airport was unclear, resulting in a delay of over an hour while we waited for the shuttle. The overall experience was unsatisfactory.

My stay at Super 8 by Wyndham Edmonton South was disappointing. In the first room, the TV was faulty, and I couldn't change channels or turn it off. After being moved to a second room, a persistent vibration noise made it impossible for me to sleep. While the front desk was apologetic, they mentioned it was a maintenance issue that couldn't be fixed on a Sunday night. Given these circumstances, I am kindly requesting a refund or compensation for the inconvenience.

I made a reservation at Osoyoos Coast Beach Hotel for May 15 and was charged CAD 2,[redacted].91. I wasn't aware it was booked through Expedia until later. My stay was from Aug. 30 to Sep. 5, and the final bill was CAD 1,[redacted].03, overpaying by CAD [redacted].88. I've attempted to contact customer service without success. How can I receive a refund for this apparent overcharge? Thank you, Jan I.

My name is Vernon McQuillan. Our EasyJet flight from Gatwick to Budapest was canceled last week, but we didn't receive any notification of the changes either from Expedia or EasyJet. We, along with Robert and Cathy MacMillan, had a hotel booked in Budapest through Expedia, arranged by our travel agent Lisa Casey. Unfortunately, we couldn't secure a flight out of Gatwick today. Please contact us at [redacted] at your earliest convenience. We've just reserved two rooms at an airport hotel for tonight because the earliest available flight is at 17:25 tomorrow. We urgently need resolution on this matter, including reimbursement for expenses incurred. Though we were informed in July by EasyJet that our flight was rescheduled for today at 16:05, we were not informed of the flight cancellation. Our booking reference: K5CGCHW (Vernon and Dianne McQuillan) Robert and Cathy's booking reference: K5CGD8Z Flight number: EZY [redacted] Thank you.