Expedia (Canada) Customer Service Issues

The woman I encountered on my first day was incredibly rude. Instead of staying at Parkland Motel 1 as planned, I was placed in Parkland Motel 2, which did not meet my needs. The owner, Linda, was very impolite and created discomfort during my initial two days. When I asked for the curtain rod to be fixed and housekeeping to be done, she was unhelpful and even instructed me to do it myself as maintenance was unavailable. On the third day, she insisted I check out promptly at 11 am. I believe I deserve compensation for at least one night. Please contact me at [redacted].

The entrance door at the motel had a gap at the bottom, making it feel unsafe. Upon entering, the room had a strong disinfectant smell that was difficult for my wife to tolerate. We quickly realized the discomfort, so we decided to look for another hotel on the Expedia website. Despite our efforts, we couldn't find any vacancies. The overall condition of the motel seemed neglected, which prompted us to leave shortly after checking in. We contacted Expedia and the owner, who arrived promptly. Even though we only stayed for a brief period, the owner was reluctant to provide a full refund, offering only half the amount instead. Disappointed by the experience, we chose to leave and continue driving rather than spend the night in an unsatisfactory environment.

Last night, September 14th, I attempted to book flights online through Expedia from Edmonton to London Heathrow for November 11th. Despite selecting the flight and entering all necessary information, including my credit card details, I encountered an error message stating "Error- flight not available" upon hitting enter. When I tried to rebook, the same message appeared even though the flight was still showing as available. After three failed attempts, I decided to book directly with the airline at a slightly higher fare. However, I noticed that three Expedia charges totaling $[redacted].36 were posted on my credit card.

I need to update the following booking details: Guest: Elaine Caskie, Email: *****@***.com, Booking Status: CONFIRMED, Reservation Number: R***********, Itinerary Number: **************, Check-in: Monday, September **, *****, Check-out: Thursday, September **, *****, Hotel: Holiday Inn Express Hotel & Suites Airdrie-Calgary North, an IHG Hotel, *** East Lake Ave NE, Airdrie, Alberta, T*A *G**, CA.

Subject: Complaint Regarding Recent Air Canada Flight from Istanbul to Montreal I am writing to express my extreme disappointment with the service provided by Air Canada during my recent flight from Istanbul to Montreal on August 3rd, [redacted]. The experience my family and I had was distressing and utterly unacceptable. Our journey was marred by a series of unfortunate events, primarily due to the lack of assistance and support from Air Canada. After our initial flight with Turkish Airlines from Istanbul to Frankfurt, where we did not receive our connecting tickets to Montreal as expected, we encountered further complications in Frankfurt. The absence of Air Canada staff and the unwillingness of Lufthansa to help us left us stranded and resulted in us missing our flight. The subsequent need to purchase new tickets at our own expense, the cancellation of our return flight without our consent, and the overall lack of guidance and empathy during this ordeal have deeply affected us. I urge Air Canada to promptly investigate these issues, reinstate our return flight without additional charges, compensate us for our losses, and provide a formal apology. I hope that by addressing these concerns, Air Canada can improve its customer service and prevent similar incidents in the future. I can be reached at [redacted] or [redacted] to discuss this matter further or receive updates on its resolution. Thank you for your attention. I look forward to your prompt response. Sincerely, Ebru D.

I recently booked a flight and hotel to Galapagos from Quito through Expedia. However, I just realized that the hotel reservation is one day short. I am concerned about this oversight and would like it to be addressed promptly. It would be greatly appreciated if Expedia could reach out to the hotel to rectify this mistake. Thank you, Davorka T. Itinerary number: [redacted][redacted].

Dear Hong Kong Airline, I am writing to address the cancellation of my flight and the pending refund. Despite assurance from an Expedia agent that you would refund the full amount, including the insurance I paid, I have not received it after over 2 months. The contact number provided by the Expedia agent (1-[redacted]) seems to be not working when attempted to reach you. My details: Name: Yasaratne Yaddehige Airline Confirmation: NE6D6M Ticket Number: [redacted][redacted] I kindly request that you expedite the refund process as previously discussed. Thank you, Yasaratne Yaddehige

We initially booked the Treasure Island hotel, but we would like to change it to the Sunset Station Hotel. The Sunset Station Hotel seems to be available for the same price, $[redacted] per person, as the Treasure Island. We have reservation #[redacted][redacted] under Robert & Judy H. Could you kindly assist with this change to a king bed room at the Sunset Station Hotel? Thank you for your prompt response.

During my recent stay at the Premier Inn in Hamilton located at [redacted] Main Street, I was extremely disappointed with the condition of my room. There were crumbs in the drawers, mold in the shower, dirty handprints on the mirror, and blood/burnt markings on the duvet. It was unsettling to discover all of this as we were preparing to check out in the morning. It's alarming to think that I slept in bedsheets with blood stains and encountered mold while taking a shower. These issues are not typical in the hospitality industry and pose health risks. When I reported these concerns to the front desk, the only response I received was to have notified them immediately the night before. I believe a refund for my stay is necessary.

During our visit to Minneapolis, my husband, our German friend, and I, all from Canada, encountered a couple of issues at the hotel we booked for a weekend trip to the USA. Firstly, our German friend was denied entry despite us having the ESTA, as she didn't have one. This led to us missing the first night. Additionally, we reserved a [redacted] square feet room but were provided a smaller room. Although we requested an upgrade, the hotel claimed they had no larger rooms available. Therefore, we are requesting a refund for the missed first night and a discount on the second night.

I need help with a cancelled package booking where the flight credit was split between my friend and me. The original booking was on my friend's account, so I cannot access it. I have tried the virtual assistant without success. My friend is willing to speak on the phone to grant permission for me to access my share of the credit. Additionally, I would like to know how the credit was divided so I can make a booking with my portion. Please, contact me by phone as soon as possible.

I need to cancel my reservation for a stay in St. Augustine from February 3 to March 3, [redacted]. The reservation number is [redacted], for a condo at [redacted] A1A S, C217, St. Augustine, Florida, under the name Alain Gagnon. I am unable to make the trip now, and I would like to cancel this booking. The deadline for a free cancellation with a refund of the previous payment was December 5, [redacted]. Please provide confirmation of the cancellation and process the refund to my credit card. Thank you, Alain Gagnon.

Bouali Kamel, Itinerary [redacted][redacted] Hello, I am writing regarding my car rental experience on October 20th. I had booked a car for 4 days on the 19th of October via Expedia and paid $50. Upon arriving at the agency, I was required to pay an additional $[redacted] for mandatory insurance due to being a Canadian citizen and not European. This unexpected expense was not communicated during the booking process, and I was not the only one surprised by this at the rental desk as I was with my family. This was a disappointing experience, and I would appreciate a response regarding this matter. Thank you.

I'm attempting to contact Expedia.ca to resolve an issue I am experiencing with their website. I need to update my login to my current email as I no longer use the old one. Despite multiple attempts over the last three days, I keep encountering an error message saying "something went wrong on our end," and I am redirected back to the sign-in page. I have tried accessing their support page without success. The support chat advised me to clear my cache and reinstall the app, resulting in the loss of my travel points but no change in email. I have attempted to update my login on various devices without any luck. I am seeking assistance from a live representative capable of manually making the necessary adjustments or someone knowledgeable about the issue who can provide genuine help.

Dear Sir/Madam, I am having difficulty accessing my account due to forgetting my username and password. My wife and I are planning a trip to London, England, in mid-May [redacted]. We are looking to stay in a hotel in the Westminster area for a week with return flights to Toronto. I would greatly appreciate it if you could reach out to me at your earliest convenience. You can contact me at [redacted]. Best Regards, Masoud S.

I believe there has been a misunderstanding regarding the communication with the hotel. Despite the refund for one night, I do feel that there was an error that led to the penalty for the second night. Additionally, having to pay for the extra two nights out of pocket was a significant inconvenience. I kindly request a resolution for the second night's charge, which I believe was a result of the issue on your end, not ours. Regrettably, this experience has left a negative impression on us, making it unlikely that we will utilize Expedia services in the future. I intend to share this experience with our friends and family to ensure they are aware of the situation. I hope this matter can be addressed promptly. Sincerely, Shannon H.

Today, I rented a vehicle at Lisbon Airport. The rental company did not inform me about reporting damages. Upon arriving at my accommodation, I found a text link to report damage, which had expired. I am worried as there is existing damage on the vehicle that I have documented with photos. I want to ensure I am not held responsible for this.

I made a flight booking from Muscat to Montreal through Expedia online. Everything seemed fine until I arrived at the airport with my family and discovered I couldn't travel because my itinerary had two transits in Europe, requiring a Schengen visa. This requirement was not communicated to me, resulting in a frustrating situation. Despite reaching out to airport officials and the airline, I couldn't find a solution since I had booked through Expedia. The lack of assistance from Expedia agents by phone added to my disappointment. This incident not only caused me to miss my flight but also affected my plans to reach my educational institution on time. I am hoping to receive a refund for the lost money and remain optimistic about the outcome.

Subject: Urgent Assistance Needed: Travel Credit Extension Issue with Expedia Canada Hello, I recently had an extensive chat with Expedia's representative, Analie Y., regarding extending my travel credit expiration date due to a situation handled by United Airlines Customer Care. Despite written authorization from United Airlines to extend my credit to March 31, [redacted], I encountered difficulties with Expedia Canada. Analie Y. expressed that Expedia was unable to assist in extending the credit, even after my repeated explanations and providing the necessary documentation. During our discussion, there were conflicting statements from Analie regarding the extension process, and the chat abruptly ended without a resolution from Expedia's end. I am disappointed by their refusal to cooperate and honor the authorized extension. I am not seeking a refund but merely asking for the credit extension, which United Airlines has already approved. I am reaching out to seek assistance from GetHuman to intervene with Expedia to ensure my travel credit is extended as agreed. I am concerned about the impending expiration of my credit tonight and hope for a prompt resolution from Expedia. I appreciate any help you can provide. Thank you for your attention to this matter. Regards, [redacted]