Etihad Airways Customer Service Issues

Dear Etihad Airways, I recently booked tickets for a trip from IAD to Hyderabad on December 25th and back on January 21st for two passengers using the email address [redacted] I have two matters I would like to address in this email. Despite my attempts, I was unable to connect with a customer service representative through the toll-free line. 1. STUDENT DISCOUNT: I unintentionally forgot to apply the student discount for both travelers, Karan Ramchandani and Nikhila Muddu, who are students at William and Mary University. I kindly request the airline to apply the discount retroactively and issue a refund. 2. Student baggage allowance: I understand that students are entitled to an additional baggage allowance of three bags, but we were granted the standard two-bag allowance. I would appreciate it if you could adjust our allowance accordingly. I hope these matters can be addressed promptly. Thank you and regards.

I recently had a flight with your airline from Johannesburg to Abu Dhabi on November 27th. Unfortunately, upon arrival on the 28th, my bag did not make it onto the flight and was left behind in Johannesburg. You were able to arrange for the bag to be sent on a new route via Johannesburg to Nairobi and finally to Abu Dhabi on November 30th. However, despite this, I have yet to receive my bag and have been unsuccessful in reaching anyone at your customer service despite multiple attempts. Tracking my bag has also been unsuccessful, as its current whereabouts are unknown. My name is Z. du Plessis and the tag number for my bag is BA524779.

I have reserved my flights with Etihad Airways, and I received an email notifying me that one of my connecting flights has been canceled. I am seeking alternative options from Brussels to Gothenburg or from Abu Dhabi to Gothenburg. I am open to adjusting my travel dates by approximately two days. I would greatly appreciate any assistance in finding a suitable alternative. Thank you. "Thank you for selecting Etihad Airways for your travel needs. Flight EY7231, originally scheduled to depart from Brussels Airport, Belgium on January 20, [redacted], at 9:05 PM, has been canceled." Please note: My contact number is [redacted][redacted], Email: [redacted]

Hello, I would like to share that I modified my return flight from Chennai to Stavanger (Norway) from the 12th of December to the 19th of December on Etihad.com using the "manage my booking" feature. I attempted to pay the additional fee for the change with my Indian Mastercard, but received an error message saying "unable to process the request." Suspecting a card issue, I tried a different debit card, only to encounter the same outcome. Upon checking my accounts, I discovered that the amount was deducted twice. I am requesting assistance to have one of the charges reversed, and I have yet to receive confirmation of the changed return date. Thank you for your guidance on resolving this matter.

It has been a week since one of our pieces of luggage went missing during our travels. We are eagerly awaiting any updates. The reference for the missing luggage is EY126888 on the flights EY461/EY76 from Melbourne to Abu Dhabi and then to Madrid. The only information we have is that the luggage was not scanned in Madrid. Our claim was submitted through Iberia Handling with the reference MADEY10037/MASSA. Could you kindly provide us with more details on the situation? We are hopeful that the luggage will be located soon. Thank you. - Omar Guardiola Valencia/Zoe Massa

Hello, I'm hoping to ask for a favor today. Tomorrow, my friends are flying with your airline for their honeymoon. After a difficult year due to the pandemic, including wedding and honeymoon cancellations and personal losses, they are finally able to go on their trip. Their flight is scheduled for tomorrow, December 11th at 12:40 pm from Manchester on EY22. The booking is under the name of Mr. J. Price and Mrs. F. Price. I would greatly appreciate it if you could make their experience extra special. It would mean a lot to see them happy and starting their holiday in a special way. If there is any availability, perhaps you could consider upgrading them to business class. Thank you in advance for your consideration. Best regards, Nicola

I am currently on a temporary graduate visa and have a flight booked with Etihad on the 14th of December, [redacted]. My flight is scheduled for 2:20 pm from Delhi to Sydney via Abu Dhabi, with an arrival in Sydney around 9:30 pm on the 15th. I am concerned about whether Etihad will allow me to board this flight due to Australian border restrictions changing on the 15th of December, allowing temporary visa holders to travel to and from Australia. I have attempted to contact customer service without success. Any insight on this matter would be greatly appreciated. Thank you.

Dear Sir/Madam, My name is Sai Keerthi Doma, and I have an Etihad flight booking on December 13th at 1:25 A.M from Hyderabad to Washington with flight reference number YUCCBR. I recently noticed a spelling mistake in my name. It should be "Keerthi" instead of "Keeerthi." Is it possible to correct this error at this time? I would greatly appreciate your assistance. Details: First Name: Sai Keerthi Last Name: Doma Contact Number: +[redacted]05 Date of Birth: 21/04/[redacted] Thank you.

Subject: Correction Needed on Etihad Flight Booking Dear Customer Service, I wish to address an error on my upcoming Etihad flight on December 13th at 1:25 A.M from Hyderabad to Washington under the reference number YUCCBR. My first name is Sai Keerthi, however, it has been incorrectly entered as Keeerthi. I kindly request your assistance to rectify this error promptly. Here are my details for your reference: First Name: Sai Keerthi Last Name: Doma Contact No.: +[redacted]05 Date of Birth: 21/04/[redacted] Flight Reference No.: YUCCBR Email: [redacted] Thank you for your attention to this matter. Sai Keerthi D.

Hello, I will be traveling from Tokyo (Narita Airport) to Amsterdam (Schiphol Airport) with a layover in Abu Dhabi. My booking reference code is XHZNBV. I have been informed that all passengers are required to undergo a PCR test. I have a couple of inquiries: 1) Is there a specific method for the sample collection process? I have heard of two main methods: swab or saliva. Could you please advise on the preferred method? 2) Will I need a physical copy of my negative test certificate, or is a digital PDF acceptable? I would like to know if I should visit a clinic to obtain a physical copy of the certificate. Thank you.

Dear Sir/Madam, Hello Team, I had a flight scheduled to Toronto via Abu Dhabi on December 16, [redacted], with booking reference number KIYQRH. Unfortunately, my visa was refused, preventing me from traveling. As I had purchased a refundable ticket, I am seeking a refund for the booking. Despite several attempts, I have been unable to reach your contact center via phone or text. I kindly request the prompt initiation of my ticket refund and a smooth processing of the transaction. Here are my details: Name: Parth Deosthali Ticket Date: December 16, [redacted] Booking Reference: KIYQRH Contact Number: [redacted] Thank you in advance. I look forward to your prompt assistance in processing my refund. Sincerely, Parth Deosthali

I traveled from Ahmedabad to the USA on December 11, [redacted], but was not allowed to board the Etihad Airways flight EY101. The airline said there was a spelling mistake in my name on the ticket. My correct name is AJAYKUMAR but it was typed as AJAYKUAMR. I paid the name correction fee of Rs [redacted] (USD [redacted]) as requested, but I was still not allowed to board. The airline advised me to contact the US embassy, which I did, but there was no resolution. I have applied for a passport name change, but it's a lengthy process. I kindly request a refund for my ticket from Ahmedabad to the USA (reference no: YSVYXC, flight no: EY289), as well as the name correction fee. My contact number is +91 [redacted].

I am writing regarding an issue with my baggage during my recent trip. My name is Mrs. Soochasingh Sorenthar Kaur, and I traveled from Kuala Lumpur to Abu Dhabi on December 15, [redacted], on Flight No: EY [redacted], then from Abu Dhabi to New Delhi on the same day on Flight No: 3L [redacted]. Unfortunately, upon my arrival in New Delhi, my baggage did not arrive with me. This has caused a significant inconvenience as I do not have any personal clothes, underclothing, grooming products, or makeup items. Despite the situation, I was not provided any compensation by the Etihad authorities at the airport for immediate clothing or grooming expenses. The missing items are valued at approximately US Dollars 11,[redacted].00, including clothes, makeup, and a new attache case. I am requesting immediate compensation of US Dollars 11,[redacted].00 to cover the discomfort, airport delay, and the inconvenience of not having a change of clothes.

I want to share our recent experience flying with Etihad Airways on December 1st, [redacted], from Mumbai to Manchester, UK. Despite being fully vaccinated, we encountered issues at the Mumbai airport during our transfer in Abu Dhabi. At the gate before boarding our flight to Manchester, we were asked to show our vaccination certificates once more. Since the certificates from India only display age and not birthdates, the Etihad staff confiscated our boarding passes and treated us as unvaccinated passengers. They also required us to fill out a passenger locator form. We felt harassed by the situation.

Good morning, I have two flights booked with Etihad Airways. The first is on 26th December [redacted] from Brussels to Abu Dhabi, and the second is on 2nd January [redacted] from Abu Dhabi to Zurich. My reservation number is K4DCPA. My family and I are fully vaccinated, and we have the EU digital certificate due to being infected in January [redacted] and receiving one dose. Although the mandatory rule mentions two doses, I hope our situation as fully vaccinated in the EU will not be an issue. I am aware that for our Etihad flight, we need a negative PCR test taken within 48 hours before the flight. Considering that our flight is on 26th December at 14:10, if we were to take the test at 9am on the 24th, would this timing be acceptable given the holiday period? Thank you in advance, Miguel Soares.

During our recent journey from Abu Dhabi to Mumbai on EY [redacted], scheduled for 12/24, unfortunately, none of our four checked bags made it to our destination. As a result, we are currently without any clothing or toiletries. We are hoping Etihad Airways can provide information on the reimbursement we are entitled to. Our claim number is BOMFY [redacted]. Given that our luggage was marked as Priority and we had a layover of over 6 hours in Abu Dhabi coming from the USA, we are puzzled as to why all our bags were not transferred accordingly. We eagerly await the arrival of our bags and appreciate any updates. Thank you.

Booking Reference: FGKMOM Passenger Names: Nazir A. & Riffat N. We made a reservation through a travel agent for a trip to Tokyo on December 28th. Unfortunately, due to the travel restrictions set by the Japanese government until December 31st, we are unable to proceed with our travel on the planned date. Kindly adjust the status of our tickets to "open" so that we can reschedule our trip once the Japanese government lifts the travel ban. Thank you for your assistance. Best regards.

Hello, I am requesting a refund for an additional payment I made for transporting my bicycle that was within the specified weight limit with the appropriate packaging while traveling from Berlin to Bangalore via Brussels and Abu Dhabi with a booking through Etihad. When inquiring with Etihad support before my trip, I was assured that the baggage regulations of Brussels Airlines would apply on the Berlin-Brussels leg. However, I was unexpectedly charged [redacted]€ by Brussels Airlines for my bicycle. I can provide a receipt for the payment. I kindly ask for your assistance in resolving this issue promptly. Thank you, Stefanie

Unfortunately, my spouse and I, M. and S. Rabi, were unable to board our flight to TLV from Melbourne, Australia, as we tested positive on a PCR test. Despite receiving two AstraZeneca doses and a third Pfizer shot, we were unable to travel. We have completed our isolation as confirmed by the government, but I am aware we may still test positive due to residual virus fragments. Can we still fly with Etihad given these circumstances?

Message du 31 décembre [redacted]: Bonjour, J'ai réservé un vol Etihad de Paris à Abu Dhabi, puis d'Abu Dhabi à Phuket via Lastminute.com le 13 novembre [redacted]. Le numéro de dossier Etihad est : VDUGRO. Mon départ était prévu le 11 décembre [redacted] à 13h25 et le retour le 21 décembre [redacted] à 23h30. J'ai dû annuler mon voyage le 24 novembre [redacted] en raison de la Covid-19. Après divers appels à Lastminute.com avec des informations contradictoires, j'ai contacté le service clients d'Etihad. J'ai obtenu la conversion de mes billets en avoir "Open" jusqu'au 12 décembre [redacted]. Malheureusement, Lastminute.com a annulé mes billets malgré mes confirmations par écrit. J'aimerais qu'Etihad remette mes billets en "Open" comme convenu. Merci d'avance pour votre réponse. Cordialement, J.H. MADEC 1 boulevard Paul Barré – [redacted] Maule