Etihad Airways Customer Service Issues

Dear Team, I am writing to seek assistance with a booking issue. On March 7th, I purchased tickets for a journey from Frankfurt to Mumbai via Abu Dhabi for May 16th to May 21st, totaling [redacted],44EUR. Despite making a direct online bank transfer to Global collect BV, my booking with Etihad Airways (reference no. OXDIKH) remains unconfirmed due to the airline claiming it is a soft charge. Despite explaining the situation both to Etihad Airways and my bank, the issue persists. I attempted to reverse the charge, incurring additional costs, but to no avail. As a result, I have not been refunded and did not travel on the specified dates. As an international student looking forward to attending my sister's wedding, this situation has placed a financial strain on me. I kindly request your assistance in resolving this matter with Global collect and facilitating the return of my funds. I have attached my bank statement from March, showing the charge, and the documentation confirming the rejection of my chargeback request. Yours sincerely, Simran Biliye

Hello, I wanted to share my experience regarding a recent booking issue with Etihad Airways. On 6th June [redacted], I made a reservation for two tickets on flights EY239 and EY399 from Bangalore to Doha for a passenger named Sunitha Jagannathachary. The booking payment was processed via net banking with IndusInd Bank, India. However, while the money was deducted, the tickets were not issued by Etihad. After reaching out multiple times via Etihad chat, I was informed that there was no transaction record and that the amount would be refunded within 15 to 30 days due to a soft charge. Despite more than 30 days passing and receiving a reference number from the bank indicating the transfer to Etihad, chat agents continue to deny receiving the payment. My bank requires official communication from Etihad Airways regarding this issue, but I am unable to obtain one as the chat agents deny the transaction. As there is no Etihad office in Qatar, my country of residence, and no official email provided by Etihad for communication, I am seeking assistance in reaching out to resolve this matter. Thank you.

My boyfriend and I have flights booked for a trip to Bali on July 22 in the morning. His ticket is one way with a date change option, and mine is round trip with no option to change dates. The issue is that I currently only have a temporary passport. I am wondering if it is feasible for my boyfriend to transfer his flight ticket to me so that I can have the flexibility to change the date and potentially fly at a later time, allowing my friend to take my outbound flight on July 22. We are flying with Etihad Airways and Malindoair.

Hello team, I have booked an Etihad flight from Mumbai to Manchester with my friends. My booking reference is V7WSGL. I need to confirm my baggage allowance with your flight. My ticket shows 45 kg, but the website indicates only 40 kg, causing confusion. I attempted to reach out to customer service, but have not received a response. Please clarify this for me. I have a few more questions to discuss as well. Kindly contact me at [redacted]. Thank you.

Hello, I am requesting assistance with changing my return flight from Bangkok to Munich. I am attempting to make this change through Etihad's official website. When selecting my new return flight, I encounter a pop-up message stating "The selected fare benefit is not the same as your previous booking. Click confirm to proceed with the selected fare benefits." Upon confirming, I receive an error message (E/[redacted]) stating "An unexpected error occurred while processing your request, please try again later or contact us." Thank you for your prompt attention to this matter.

I am writing on behalf of a resident of Himachal Pradesh in India, Miss Archna Dhiman, who tragically lost her life in Bangalore on 12/13 March [redacted]. Her parents, who have not yet received any financial support from the company she was working for in Abu Dhavi, are struggling as she was their only source of income. I kindly request guidance on how to proceed and would appreciate information on how to contact the company's headquarters so that her parents can seek assistance. Any help or advice would be greatly appreciated during this challenging time. Thank you.

Subject: Request to Reissue Etihad Airways Booking Reference: MVVK7X Dear team, I hope this message finds you well. I am writing from bimanbari.com regarding a booking made through your platform with the booking reference MVVK7X. The first flight from Cairo to Dhaka on July 19, [redacted], went smoothly. However, I urgently need to amend the second flight itinerary for passenger MOHAMMAD ABU SAYED. The new flight details should be on September 20, [redacted], from Dhaka to Cairo. Due to unforeseen circumstances, I kindly request the reissuance of the 2nd flight itinerary under booking reference MVVK7X. I apologize for the short notice and appreciate your prompt assistance in this matter. Please provide details regarding reissue charges and payment options. For any further clarification, do not hesitate to contact me. You can reach me at +[redacted][redacted]. Thank you for your understanding and cooperation. I look forward to your swift response. Best regards, Mohammad Abu Sayed Passport No: EH[redacted] Khairbon, Sharengai Palashbari, Biral, Dinajpur, Bangladesh.

Hello, I'm Adhham, and I'm seeking clarification regarding the baggage policy for booking flight tickets. I have some concerns I'd like help with: - Initially, I chose the second option that included 30 kg of baggage for an additional AED [redacted]. - However, during the booking process, it only displayed 7 kg of baggage allowance instead of the promised 30 kg. - I've heard from a travel consultant that others have faced similar issues and were asked to pay an extra fee ranging from AED [redacted] to AED [redacted]. Is this accurate? - Could this be a technical glitch? If not, how can I proceed with payment? If it's a technical issue, when can we expect a resolution? I appreciate your prompt attention to these matters. Thank you for your assistance.

Hello, I received an email from you regarding a flight change. The issue is that for my return flight from the Seychelles to Paris, you have me arriving in Abu Dhabi on 11/24 at 12:40 am and departing from Abu Dhabi to Paris on 11/23 at 2:40 am. There is a one-day difference compared to my initial booking. The reservation reference is RTCWTX. My outgoing reservation was U9RL4P. Best regards, Initials M and Mme Bonavia

I am thrilled to share that I have secured a spot as a PhD student at the esteemed University of Cambridge, marking a significant achievement in my academic journey. However, the transition to studying in the United Kingdom presents the challenge of relocating to a new country. My current baggage allowance of 40 kilograms raises concerns due to the extensive travel distance and extended stay abroad. Financial constraints prevent me from affording the high fees for excess luggage, prompting me to reach out to Etihad Airways for potential flexibility with my baggage allowance. While I respect the airline's policies, I hope they can understand the unique circumstances faced by international students like myself. I am willing to provide any required documentation, including my university acceptance letter and proof of PhD student status, to support my request for additional baggage allowance. Your understanding and assistance would be of great help during this transition, and I appreciate the level of comfort and reliability Etihad Airways has consistently delivered. I eagerly await your response and am thankful for your attention to this matter.

I flew with Etihad Airways for a trip to the Maldives. Before the flight, I preselected and paid for specific seats, as well as priority boarding. However, when returning from the Maldives to Abu Dhabi, we were given different seats than what we had booked, despite having proof of our seat selection. The airline staff suggested we had not paid for the seats we selected initially. Additionally, we encountered issues with priority boarding at the Abu Dhabi airport, where staff were not accommodating despite us having proof of purchase. The communication and treatment by the staff were disappointing and left a negative impression on what was supposed to be a special trip. I hope to receive a response to address these concerns. Thank you. - L.G., Booking ref: TG6934

Subject: Baggage Damage Report To whom it may concern, I would like to bring to your attention that during our recent trip from Karachi to New York on October 12th, [redacted], we encountered significant damage to our two suitcases, including broken wheels. This can be verified with the attachments provided: 1. Two Air Tickets. 2. Four Boarding Passes. 3. Four Baggage Tags. 4. Photo evidence of the damaged suitcases. Given the circumstances, we kindly request compensation for the damages incurred. Your prompt attention to this matter is appreciated. Sincerely, M.Z.

Dear Sir/Madam, I have made bookings for 22 passengers, including myself, to travel. The first route is Sydney to Istanbul on November 25, [redacted], with flights EY [redacted] and EY 97. The return route is Jeddah to Sydney on December 11, [redacted], with flights EY [redacted], EY [redacted], and EY [redacted]. I encountered an issue with two passengers' names: Ms. Nawreen Sultana was misspelled as Narween Sultana (Booking Reference 52H3G8), booked through BudgetAir, and Ms. Farabhi Khan was mistakenly written as Farabhi Rahman Khan (Booking Reference 6B7V9W), booked through StudentUniverse. I have spoken to three Etihad Customer Service representatives who confirmed that the names can be corrected, but the ticketing agents are unable to make the changes. With travel approaching, I urgently need this matter resolved to proceed with visa applications. Your assistance is greatly appreciated. Thank you for your prompt attention to this matter. Yours sincerely, A.H. Sydney, Australia

Good morning, I made a booking last night with the reference number NP6JB7. Initially, I anticipated each ticket to be priced between [redacted] - [redacted] SAR, however, the total for my tickets amounted to [redacted] SAR. Due to the urgency of the situation, I proceeded with the booking and am now seeking a detailed breakdown of the flight tickets for my trip. I wish to review the details and ascertain if the flexible option is affecting the overall cost. Ideally, I was expecting the total cost to be approximately [redacted] SAR, inclusive of taxes. Your prompt assistance in this matter would be greatly appreciated.

Subject: Urgent Action Needed Regarding Refund and Compensation I am writing regarding my recent disappointing experience with Etihad Airways (Booking Reference: SAX2AK, SKTQJH). On May 2nd, [redacted], my family of five, including my husband and three children, had planned a significant trip to visit my mother after an eight-year gap. Despite our careful preparations, our reservations were unexpectedly canceled, causing us emotional stress and financial difficulties. I have reached out to Etihad Customer Service previously, but the situation remains unresolved, leading us to incur additional expenses by booking alternative flights. I am respectfully requesting a refund for the original tickets along with compensation for the new bookings. I have enclosed all relevant documentation to support my claim. I truly hope for a prompt and positive resolution to this matter. Your assistance in this regard is greatly appreciated. Thank you for your attention. Best regards, Shahwar Shaista

Hello, I am writing to express my dissatisfaction. During the flights on January 15, [redacted], from Abu Dhabi to Colombo (flight EY264) which lasted over 4 hours, as well as the return flight from Colombo to Abu Dhabi (flight EY267) which also lasted over 4 hours on January 29, [redacted], totaling over 8 hours of flying time, I was surprised to find out there was no television available. Considering the long duration of the flight, I expected better from such a reputable airline. For comparison, I recently flew from Colombo to the Maldives with Emirates, a 1.5-hour flight, where entertainment via television was provided. It would have been helpful if this information about the absence of television on the flights was disclosed when booking, as it could have influenced my choice of airline. Please advise on the necessary procedure (such as sending the electronic ticket or flight numbers) for potential compensation. Thank you for your attention to this matter. Best regards.

Bonjour, Je vous écris pour exprimer ma déception. Les vols du 15 janvier [redacted] d'ABU DHABI vers COLOMBO et du 29 janvier [redacted] de COLOMBO vers ABU DHABI, totalisant plus de 8h de vol, ne disposaient pas de télévision. C'est un inconvénient pour un vol aussi long. Comparativement, j'ai récemment voyagé avec EMIRATES de COLOMBO vers les MALDIVES, un vol de 1h30, et ils offraient des divertissements à bord. Il serait utile que cette information sur l'absence de télévision soit clairement communiquée lors des réservations pour orienter les choix des passagers. Pourriez-vous m'indiquer la marche à suivre pour tout dédommagement éventuel en fournissant les détails du billet électronique et du vol ? Je vous prie d'agréer mes salutations distinguées.