Etihad Airways Customer Service Issues

I had booked a flight for my husband and child, but due to Covid, their flight was canceled and Etihad Airways opted to refund the money through Etihad Bank. When I made another booking for myself with that money, I had to cancel it a second time due to a medical issue. The refunded amount went back to the travel bank, deducting charges. The statement confirmed the refund on May 17, [redacted]. Now, while trying to book for February [redacted], I encountered issues with the payment section showing "insufficient funds" every time I tried. Upon contacting customer service, they informed me that my Etihad Bank balance was zero. After investigating with the bank, I found out that the refund expiry date was May 22, [redacted], just five days after the refund was processed. I am frustrated with the lack of communication and assistance from Etihad Airways.

I booked a flight from Johannesburg to Madrid with reservation number DVWKDZ for 31 January [redacted]. However, I received an email stating that my flight was rescheduled to 3 February [redacted]. This sudden change has put me in a difficult situation as a Spanish citizen in South Africa. Despite making multiple calls to Etihad over the past two months, I have not received any resolution. I am disappointed with the lack of response, especially considering Etihad's previous reputation. I am requesting to speak with a representative urgently to address this matter. I am considering purchasing a new return ticket from a more reliable airline and would like to use my changed booking with Etihad for a later date without incurring additional costs. My preferred return date is now 3 May [redacted]. Looking forward to a prompt solution. Thank you. - Javier Alejandro Monier J.

During our recent flight, my daughter left her phone on the seat. A kind lady informed me she had found it and handed it to a flight attendant. Despite our immediate request, the staff did not assist in returning the phone. It has been over two weeks without the phone, and we have not been updated. We are puzzled by the staff's reluctance to return the phone promptly. I fear that my daughter may not retrieve her phone as it seems the staff did not prioritize returning it. The lady who found it had informed a flight attendant of the specific seat where she found the phone upon our disembarkation. Our flight details are as follows: Airplane 27.1. EY54 from Vienna to Abu Dhabi. My ticket number is [redacted][redacted]. We are scheduled to fly back with your airline on Saturday, hoping that the phone will be waiting for us at the airport. Rebeka Planinc Gselman

I flew from Manchester to Abu Dhabi on flight EY16 on January 4th, [redacted], and was seated in 16A. I had pre-reserved the seat for extra legroom, but the actual seating configuration on the plane did not match what I had selected during booking. The cabin crew explained the flight was full and could not make any changes. On my return flight as well, I encountered the same issue with seat 16A. Passengers in seats 16B and 16C had also paid for extra legroom like me. I moved to accommodate them. I want to highlight the excellent service of stewardess Riya Dash, who was attentive and tried to help. I paid a total of $[redacted] for the extra legroom left-side window seat, which I did not receive, and I am requesting a refund. My seat on the return flight, EY15 from Abu Dhabi to Manchester, was 29A. Though it had extra legroom, it was cramped and uncomfortable. I am looking forward to your response. It seems there might be issues with your website.

Booking Reference- EERDWP Hello, I am Akshaya Malayangulam Vanitha, and I recently flew from Chennai to London via Etihad, transiting in Abu Dhabi. My initial flight from Chennai to Abu Dhabi on Feb 28 at 20:30 was delayed by 8 hours, causing inconvenience. Despite the lack of official information, a handwritten note at an Air Arabia counter notified me of the delay until 04:00 on March 1. Attempts to seek clarity through Etihad and Air Arabia's toll-free numbers proved futile, with misinformation and a lack of assistance. During the wait, passengers were not provided resting accommodations and were left outside the airport, enduring poor treatment without updates. Subsequent flight changes disrupted my schedule, causing me to incur additional expenses and miss important commitments. Etihad's inadequate communication further exacerbated the situation, heightening stress levels. This experience was distressing, and I kindly request appropriate compensation from Etihad Airlines. Thank you for your attention. Best regards, Akshaya Flights: EY1383, EY25 (previously EY11 and EY19)

I am experiencing issues with missing baggage. I traveled from Delhi to Hurghada on February 28, 23, with a layover in Visakhapatnam, Delhi, Abu Dhabi, Cairo, to Hurghada. Upon arrival in Hurghada, my baggage was missing. I was informed that I was supposed to collect it in Cairo, but this information was not communicated to me. Despite inquiring at every airport, I was told my baggage would arrive in Hurghada as indicated on the baggage tag. After several days, I received confirmation that my baggage was located in Cairo airport, but it was not given to me. Instead, I was informed that it was back loaded to Abu Dhabi.

I made a flight booking (Booking number - BEBQZW) from Hyderabad to Charlotte. Unfortunately, I had to cancel the ticket two months ago, but I have not yet received the refund for the cancelled ticket. I kindly request urgent assistance in processing the refund at the earliest. It is disappointing to experience such delays from a reputable international airline. I hope for no further delays in the refund process. Disappointed with the slow response from ETIHAD. Thank you, N. Srinivas Reddy Father of N. Divya

Dear Etihad, I am seeking assistance regarding my booking reference mentioned above. Yesterday, I spoke with Italian customer service, and I tried calling again about half an hour ago. I received a message informing me that the office is only open between 9 am and 5 pm. I need to request putting the reservation on standby for a later date, possibly next week. The traveler is unwell and cannot fly today, awaiting medical clearance to travel. We are also waiting for visa collection at the embassy, which is ready for pickup. We are willing to provide any necessary details about the situation. Thank you for your attention. I am somewhat disappointed with Etihad for this being our first flying experience. David Ratta'-Delfini

I am a retired employee of Saudi Arabian Airlines and was listed on board EY [redacted]/12 APR [redacted] from KHI to AUH, continuing on to YYZ under PNR [redacted] with ID 90 space available ticket. Unfortunately, my wife is unwell and unable to travel tonight, so I need to remove both of us from the flight listing. I attempted to cancel the listing on the EY website but encountered issues. Kindly assist me in canceling the listing for both flights. Thank you and best regards. S.B. Siraj

I had a disappointing experience with Etihad. On April 5th, I traveled from Mumbai to London on flight EY [redacted]. Upon reaching Abu Dhabi, I was informed that my UK visa was not valid until May 15, preventing me from boarding the flight to London. Despite being issued boarding passes in Mumbai, I was unable to continue my journey. I believe there was a mistake on Etihad's end, and I am seeking compensation for the financial loss and inconvenience caused. My PNR is 5G8QQX. I kindly request Etihad to provide me with new tickets at their expense to make up for this error.

I experienced a ticketing issue with Etihad for my Delhi-London flight. I purchased the ticket, traveled from Mumbai on EY [redacted] on 5 April, but upon reaching Abu Dhabi, I was informed that my UK visa validity did not start until 15 May. Despite being given boarding passes in Mumbai, I could not board the flight to London. I question why I was allowed to travel if my visa was incorrect. My PNR is 5G8QQX. I am seeking compensation for the financial loss and inconvenience and request new tickets to be provided at no extra cost. You can reach me at [redacted] or [redacted] or via email at [redacted]

Hello, Regarding my Booking Reference: NGZH56 for El Heysam El Semman and Roula Atasse, I have a few issues to address: 1. I made a typo in my email address during booking, so I didn't receive our air tickets. Please correct the email to [redacted] and resend the tickets. 2. Our trip will commence from Köln Train station on May 9th at 08:54. Could you clarify if luggage check-in is at the train or Frankfurt Terminal 2? 3. I require assistance from Frankfurt Train station to the flight gate, at Abu Dhabi during the stopover, and upon arrival in Bangkok. Assistance is also needed for transferring from Abu Dhabi airport to the Dubai bus on May 24th, returning to Abu Dhabi on May 29th, and transferring in Frankfurt from the plane to the train station. 4. On our return flight from Bangkok to Abu Dhabi on May 24th, we need a reservation for the Abu Dhabi-Dubai bus at 01:05 on May 25th and the return journey on May 29th from Dubai to Abu Dhabi airport at 06:05. Awaiting your prompt response. Thank you, Dr. El Heysam El Semman

I am inquiring about booking a flight from BOM to MUC on the 4th of May as a master's degree student in Finance. I am interested in any student discounts available, specifically the extra luggage allowance offered by Etihad. I would like to learn more about how to access the student discount and apply it to my booking. Moreover, any assistance with the reservation process and securing my seat would be greatly appreciated.

I am attempting to book a flight for May 9 from Atlanta Hartsfield to LaGuardia. I want to take Sky Blue Flight [redacted] connecting at JFK to Etihad Flight EY102, then onto Flight EY474. I have attempted several times to pay using First and Etihad credit from the travel bank, followed by a Visa, but I keep receiving error codes and cannot complete the transaction. I have spent four hours talking to your help desk, but they were unable to assist me. I am eager to make a reservation and fly with your airline. Any help would be greatly appreciated.

Hello, I hope you are well. I recently booked four tickets for my family, including two adult tickets, one child ticket (3 years old), and one infant ticket (6 months old), from Gondal Travel in Vitry Sur Seine, France. I paid [redacted]€ for these tickets. However, I now need to cancel due to a job obligation that prevents me from taking holidays. When I visited the travel office, they informed me that I would only receive a refund of [redacted]€, which I find unfair considering I paid [redacted]€ and there are still 21 days remaining until the trip. Other airlines I checked charge less than [redacted]€ per ticket for cancellations. Can you please review this issue? My reference number is WQTFWY. Thank you for your assistance. Best regards, Umer M.

I have booked a flight with Etihad Airways from Manchester to Bangkok, but due to reasons beyond my control, I was unable to fly. I am not requesting a full refund, but rather the return of the Air Passenger Duty (APD). I have sent multiple emails to Etihad and even reached out on Twitter, yet I have not received a response or acknowledgment. The email address I used is [redacted] My latest email was sent on Friday, 21/04/23, at 19:51. I feel frustrated by the lack of customer care from Etihad and I am considering taking this matter to the small claims court if I do not hear back soon. I simply want the APD refunded to me as I did not fly, as per the applicable regulations. All necessary details about my booking and situation are included in my previous emails. I hope for a resolution soon. Thank you. - Allan

I was scheduled on EY15 to Abu Dhabi with Etihad, checking in at Manchester airport around 07:00 on Sunday, March 26, [redacted], at the Business Class counter. The agent weighed our bags, issued boarding passes, adjusted the ID tags on our luggage, and handed over the documents along with case ID numbers. Upon reaching Abu Dhabi, my husband got his bag, but mine was missing. After reporting it to the baggage desk, a case number was generated, and my email was taken for contact. They confirmed my bag was at the airport and would be located. Despite assurances of contact, I had to wait 44 hours for my bag, during which I had to buy essentials. The mix-up was traced back to Manchester where the tags were swapped. After numerous attempts on the Etihad website to lodge a complaint and provide receipts for expenses, there has been no resolution. I seek compensation for the inconvenience, time wasted, and extra costs incurred.

Dear Sir/Madam, I am writing to request assistance for my upcoming flight itinerary from Samui to Bangkok, Abu Dhabi, and Moscow, with booking reference [redacted][redacted]. Due to a mobility issue, I require support during my layovers to ensure a smooth transition between flights. I kindly ask for help arranging airport staff to assist me with procedures like navigating terminals, transferring luggage, and guiding me to departure gates. Any additional services for passengers with mobility challenges would be greatly appreciated. Thank you for your attention. I anticipate a positive response and a comfortable journey with your airline. Sincerely, Juliia S.

Hello, I am currently attempting to book a business class ticket from Guangzhou, China, to London departing on Tuesday, July 4th at 19:15 CST through the Etihad website. After clicking the 'Pay Now' button and waiting for 15 minutes, I have not received any confirmation of my booking or payment, although the process indicator on the screen suggests it's in progress. I provided the following details: Booking under John W. Middleton and payment made using a Visa card. Kindly review your system to verify if the payment went through and if my flight reservation for the specified date and time has been successfully processed. Thank you, John W. Middleton

Dear Sir/Madam, I am contacting you to address an issue with the visa I received. Upon inspection, I noticed that there are errors in my personal information. Specifically, my full name and date of birth are incorrect on the transit visa issued for Abu Dhabi. This discrepancy could cause issues during my travels and entry into Abu Dhabi. I kindly ask for your prompt assistance in correcting this error. While mistakes can occur, it is essential to ensure the accuracy of personal details on such an important document like a visa. I appreciate your urgent attention to this matter and look forward to your timely response. Thank you for your cooperation. Sincerely, M. M. Khan