EasyBus Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about EasyBus customer service, archive #1. It includes a selection of 1 issue(s) reported June 3, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I reserved a seat on National Express bus A1 from Marble Arch to Luton Airport on February 6th, departing at 12:43 p.m. My reference number is [redacted]-19N1-MARLUTN. However, upon arriving at the bus stop around 12:12 p.m., I found a bus loading passengers but was told there were no available seats by the driver. Unfortunately, the bus I had a reservation for did not show up within the next 45 minutes. I had to arrange alternative transportation with other passengers to make it to Luton Airport in time for my flight, incurring extra costs of £25. I am disappointed in the lack of service provided. I request a refund of £6.89 for the bus ticket that was not utilized, totaling £31.89. Please contact me via email for my bank account details. Thank you. - Regards, J. Jonkman
Reported by GetHuman-jacqjonk on lunedì 3 giugno 2019 19:08

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