E-ZPass New York Customer Service Issues

I attempted to replace my faulty EZ Pass over the phone. While following the automated menu for EZ Pass replacement, I entered my Zip code as [redacted], but the system did not register it. Next, I tried reporting it as a lost EZ Pass, which led to the same issue, and now I am facing a $16 charge. I believe I have a new pass on the way through the website, but I want to avoid the $16 fee. I did not authorize a new pass last month, and now it seems the replacement pass has a drained battery. The situation at the NB Beacon bridge is frustrating, with vehicles stalled in the EZ Pass lane due to reading errors. This feels like another questionable situation from NY State.

Dear Concerned Party, I bought a $25 tag at the local bridge (Mid-Hudson Highland/Poughkeepsie) but inadvertently registered a new one online, which I am currently using. I still have the unopened original tag and the $25 receipt. I wish to return the unused tag for a credit to my active account or a refund. The details on the tag package are as follows: MFGD APR2018, G4*[redacted]3*. Please provide guidance on the return procedure. Thank you. D. Peluso [redacted] State Route 44/55 Highland, NY [redacted] [redacted] [redacted]

I recently received violations for days 4/9 and 4/17 due to my sister-in-law using my car with an Ezpass to go to JFK airport. I made a payment of $19 for the first bill I received on Saturday but forgot to include the credit card expiration date. Upon receiving another bill for $6.75, I realized I could pay online and promptly settled the $19 bill. Today, I paid the $6.75 bill for 4/17. There is also a $6.75 charge for 4/9 in the portal with a message DISPAWHOLD. I am concerned about the payment without the expiration date and would like to resolve these issues by speaking with a representative. Lynn W. 15 Edmund Street Stratford, CT [redacted] Phone: [redacted]

For the past week or two, I've been attempting to speak with a real person, but have only received automated responses. I submitted a toll violation dispute online, specific to NJ Union/Newark Toll, but haven't received any helpful assistance. I am looking to be connected with a person who can address my concern, rather than another unhelpful automated system. If a NY representative is unable to assist, I just need a referral to a capable individual who can help me with this matter.

On December 17, I traveled from Pittsburgh to Rochester, NY, and back on December 18. The rental car I used mistakenly had a Florida-only EZ Pass. Consequently, I unknowingly passed through three toll booth areas without paying. The car's license number is Florida GHX W16, a Silver Camry rented from Avis in Pittsburgh. I am eager to settle the owed amount without any penalties due to this honest mistake. Can anyone advise me on the correct contact to make this payment? Thank you. Best, Joe B. Cell - [redacted]

I recently spoke over the phone regarding my account setup as a pay-per-trip user and would like to maintain this arrangement. The credit card associated with my account ends in [redacted], while the linked bank account ends in [redacted]. I’ve spoken with an agent and instructed my bank not to decline any transactions. Kindly deduct $11.39 from the bank account ending in [redacted] and reverse all fees, charging them to the credit card ending in [redacted]. Please refund any excess funds as I prefer a pay-per-trip setup over a deposit account. It appears there was an oversight in processing the payment source, so I appreciate your assistance in rectifying this issue promptly. Thank you for your help in resolving this matter efficiently. Amiram Gelbart.

I recently received multiple violation notices by mail. Unfortunately, I had not realized that my EZPass was not working as my car was undergoing repairs for a few months, during which I wasn't using it. When I found out about the issue and contacted the service center after passing through once and being prompted to do so, I discovered I had a collections balance, which I promptly paid off. I then signed up for a new EZPass, which I have been using without trouble. However, I am now receiving four notices asking for a payment of $[redacted] each. I have since moved from the address where the letters were being sent, so I did not receive them. Currently, I am unemployed and unable to afford these fees. I have kept my new EZPass account in good standing, with automatic replenishment, but I am struggling to reach a live customer service representative for assistance.

Hello. I've been experiencing issues with dropped calls while trying to contact. I recently purchased a car in NJ and moved from Long Island City NY to Mayfield NY. I was unaware that an EZ pass was included in the vehicle and that tolls no longer accepted cash payments, as I haven't owned a car in over 5 years. I discovered this during my move. Currently, I am awaiting my title, which is delayed due to the DMV's limited operations in NJ. I am using temporary license plates. I want to ensure I won't be fined for any EZ pass charges. Though I acknowledge owing toll fees and plan to pay promptly, I need guidance on my new address and the car's registration status. I seek assistance on what steps to take next.

Hello, my name is Richard Edwards. Yesterday, on August 31st, I attempted to purchase two toll by mail tickets online. Despite receiving messages that my payments were unsuccessful, I made repeated attempts resulting in double charges of $32.00 each, totaling $64.00. I eventually resorted to making successful payments over the phone through the automated system. However, upon checking my bank account this morning, I noticed that the initial two unsuccessful payments had been deducted. I kindly request a reimbursement of $64.00 as I have been unable to reach anyone to resolve this issue. Your prompt attention to this matter would be greatly appreciated. Thank you.

Due to the challenges posed by Covid-19, my credit card faced frequent declines and the NYEZPASS system would repeatedly remove my card from the database. Despite initially adding my card several times as the pandemic hit, the overwhelming stress and uncertainty made it difficult to keep track of. Residing in CT, my visits to family in NY for support often involved receiving groceries as I struggled financially. Unaware that my credit card was being removed, I continued using the system, resulting in toll violations separate from my E-ZPass balance. Despite clearing the negative balance upon discovery, I continued to receive violation notices, causing immense fear and frustration. Prior to the pandemic, my credit card was consistently on file and in good standing without E-ZPass issues. The ordeal has caused severe mental distress, exacerbated by facing nearly $[redacted] in fines due to late fees. Struggling to meet basic needs like car payments and food, I am in urgent need of assistance. While willing to cover the toll fees, I am desperate for the violation fines to be waived, as my financial stability has been profoundly impacted by Covid-19.

To Whom It May Concern, I have been attempting to reach out for assistance regarding my stolen tag and the lack of invoices or notifications following my move from New York. Despite updating my address with the post office regularly, I have not received any communication regarding the usage of the tag. This recent overdue statement is the first I have received post-relocation, raising questions about the billing details. I typically receive monthly statements but have not since relocating. I am forwarding the information on the stolen tag once again. It is crucial that the picture is taken each time the tag is used to identify the unauthorized user. I have never permitted anyone to use my tag, and it is concerning that someone is fraudulently using it. I expect the responsible party to be held accountable for their actions. Please refrain from contacting me until you have identified the individual using my tag. Kindly provide me with your email address to ensure this message reaches you promptly. Thank you, Michelle M.

I received a notification about my E-Z Pass account requiring an additional $0.25 payment. Since my credit card might have expired, I attempted to update it on my account for future tolls and to settle the remaining balance. I encountered issues calling and paying online as I was prompted to provide payment for an unnecessary service just to ask a question. I simply want to pay what I owe and update my credit card information. Please guide me on how to accomplish this and restore my account status. My email is [redacted] I am Joel Strasser residing at 9 Melville Lane, Brick, NJ [redacted], driving a [redacted] Honda Civic with New Jersey plate number UJM-91E. My landline is [redacted] as I have a hearing disability and do not use a cell phone. My EZ Pass account number is [redacted]. Your help is greatly appreciated.

I received a toll bill (number [redacted]4) on September 26, [redacted]. The vehicle in the picture is not ours, nor is the license plate. I provided evidence and a photo of our actual vehicle with the correct license plate. Despite this, on October 26, [redacted], I received another toll bill. Again, I submitted the necessary documentation showing our vehicle. Subsequently, on November 26, a notice of violation (number T[redacted]72-[redacted]) with threat of legal action for collection was received. We need to resolve this promptly as our vehicle was not in New York but in Florida during the violation. Your assistance in rectifying this issue would be highly appreciated. Thank you for your help.

I traveled on Interstate 90 on December 7, [redacted], and intended to pay with cash. Despite successfully registering my Canadian vehicle online, I encountered an issue with the Postal Code section only offering a Zip Code box. I considered purchasing an EZ Pass at the Gift Shop, but was informed it would not be activated for at least a day. I am facing difficulties paying my bill and would appreciate a phone number to speak with a representative directly. I hope to address this matter promptly.

I recently took a one-way trip to Virginia on Friday, and now I received a message stating that I need to replenish my account with $[redacted]. Typically, my account balance is around $50 since I don't use it much. I made a trip back to New York after my visit to Virginia. Could you please help me resolve this issue? I'm financially strained at the moment as I traveled for my father's burial. Thank you for your understanding.

In [redacted], I returned tags for two vehicles by mail. Despite this, I am continuously fined when passing through tolls as if I lack the proper tags. It is frustrating to be unable to speak with a person to resolve this issue. The license plates involved are JER4271 and JKT4792. I believe there should not be an active account linked to these plates. Since I returned the tags, I have no way of deactivating anything. The deductions from my bank account are causing me distress as I rely on that money. I need this situation rectified promptly. Thank you. Cy Gavin

We have been attempting to contact someone for months without success. The new toll booths have been beneficial in saving time for all. However, we have yet to receive any paper bills by mail and are unsure of our current balance or the cost of each use of the thruway. I am seeking to have paper bills sent to us but have not had any luck inquiring about this. Any assistance would be appreciated. Thank you.

I am unfamiliar with tolls and EXPASS, but I recently received a bill for $2.17, which I promptly paid by sending a paper check. However, I received a letter now asking for an additional $50, claiming I missed earlier letters. I have good credit and pay my bills promptly. I only received one letter before this, not two as stated. I tried calling multiple times but was on hold for nearly an hour each time, preventing me from speaking to anyone. I am eager to resolve the $2.17 charge and request the $50 fee be removed promptly. My work schedule keeps me busy every day, limiting my availability to address this matter promptly.

Yesterday (10/12), I tried accessing my account but forgot my password. The password reset feature didn't verify my info. I found a site to submit my issue. Today (10/13), someone from the thruway authority called. I briefly mentioned the forgotten password but mainly discussed changing my zip code since I moved. The person said it would prompt me to change the zip code once logged in, but that won't work if I can't change my password.

I am reaching out concerning the daily charges on my E-ZPass, which I believe are incorrect. I reside in Rockaway, Queens, NY, and have provided documentation to support this, indicating that I should not be charged for crossing the Cross Bay Bridge. I have previously discussed this matter and was advised that I was owed approximately $66-$67, which would be refunded to me by check. Regrettably, I have not yet received this reimbursement. Additionally, I was issued a tag to affix to my license plate to ensure smooth scanning, yet I am still being charged for tolls I should be exempt from. I seek resolution to why these toll charges persist and request reimbursements for both the initial disputed charges and any subsequent fees incurred.