E-ZPass New Jersey Customer Service Issues

I was traveling through lane 13w at the Lincoln Tunnel/NJ 3/Secaucus interchange and received a $50 administrative fee along with my toll charge. Despite showing that I am not from NJ on my license plate, I unintentionally entered a lane that required cash payment. I explained my situation to the attendant as I only had $4 instead of the $13.85 toll fee. The attendant allowed me to pass and mentioned that a bill would be sent to me. I received a receipt stating that I would be billed, but no one informed me about the additional $50 administrative fee for not having enough cash. I would have willingly paid the toll if card payments were accepted, but being unprepared for the high toll amount, I was caught off guard by the fee. I believe the $50 charge is unjust as I was not given prior notice and would have paid the toll willingly.

I work as a Security Officer for South Brunswick Security and U.S. Security Associates. I typically drive to a job site on Newman Springs Road in Red Bank and have encountered issues with the EZ Pass lanes before. I recently received another violation at the Raritan South Toll Plaza, and I am concerned that this might happen again in the future due to the layout of the lanes. I am considering applying for an E-Z Pass; can someone please provide information on how to obtain one and the associated costs?

Earlier this year, I purchased a new car and traded in my [redacted] Honda CRV for a [redacted] CRV. Initially, I used my old PA plate, DCR7693, but was later required to switch to a new plate style. In April, I received a new PA plate, KSD7693, and replaced the old one. Recently, I've been receiving toll violation letters and fines. It turns out I needed to update my license plate number on my profile. I tried to delete the old plate online, but I couldn't update it to the new one due to toll violations associated with it. How can I clear the toll violations and add my new plate number to my profile?

I received a violation notice for not paying toll on the Garden State Parkway due to an oversight when we got a new car and forgot to transfer our E-Z Pass medallion. My wife was battling breast cancer during this time. I assumed the toll would be deducted from our E-Z Pass account, but now a collection agency says we owe a $50 fine. I kindly request to deduct the missed toll from our E-Z Pass account. The violation happened on 2/12/08, with citation number T[redacted][redacted]. I checked online, and it showed no record of the violation. - George H.

I have encountered 3 unexpected charges due to a toll issue. I stopped at the toll booth and explained to the attendant that I didn't have cash, as I usually use a card to pay tolls where I'm from. The attendant reassured me that it was okay and that I would receive a notice in the mail. This scenario repeated itself 3 times, resulting in $[redacted] in administrative fees. My company paid the fees, which I had to reimburse. I seek a refund as I believe I followed the instructions given at the booths, and no mention of a $50 fee was made. I was told to expect a notice in the mail for the toll amount. My license plate number is YJ3-S4K, with Missouri tags. Thank you.

I recently started a new job in Tinton Falls and commute from Paterson. The tolls on the Garden State Parkway and the ramp back home don't seem to be working properly. For example, this morning, I paid 75 cents (more than the required 50) to enter Tinton Falls, but it wasn't registering. I received a letter for one violation, but now it shows I have 5 out of 6 open violations, all happening this week. I always pay the tolls, and I suspect the issue might be due to how I approach the toll booth. I kindly request a review of these violations to waive the charges. Paying $[redacted] in toll violations in one week is not only unfair but also unrealistic. I plan to get an EZPass soon, but I can't do it now due to these unresolved violations. I urge for these charges to be addressed promptly.

I need assistance urgent! I recently moved to New Jersey from Texas, where I am currently jobless. I managed to get a New Jersey driver's license but couldn't afford a New Jersey plate due to financial constraints. As I rely on Lyft to earn money for essentials like gas and bills, I accepted a trip that took me through a tollbooth on the turnpike to drop off a passenger in New York. Lacking cash, I unwittingly went through the no pass-EZPass lane. Given my dire financial situation, I'm at a loss for how to resolve this unexpected issue. Any guidance would be greatly appreciated. Thank you.

I recently received a notice from New Jersey EZ Pass saying I owe fees, but I am unsure why. I was issued a violation when I had to use EZ Pass due to construction vehicles blocking access to the cash lane. I mentioned this in my response to the violation, explaining the difficult conditions with rain and fog that night. I paid the toll by check in November [redacted], which was cashed. I then replied promptly to another letter reiterating my situation. This is my first violation ever, and I am being sincere in my explanation. I have contacted the collection agency twice to dispute this. Thank you for any assistance you can provide in resolving this matter.

We received a bill for the E-ZPass my husband used on the bridge. He had the new E-ZPass device you sent us placed on the dashboard. We assumed the toll amount would be deducted from our existing balance. However, during his first use, despite placing it correctly, there seems to be an error. We believe our accounts are active. The violation number is TE[redacted][redacted], the license plate is New Jersey V74, initials K and E Woods, at Toll Plaza Easton-Phillipsburg Bridge on 02/25/19 at 11:44. The issue occurred with the new device you provided. We returned our old passes. Please assist in resolving this matter. Thank you.

I accidentally missed paying the $1.00 toll at the Trenton toll booth. I reached out when I got the initial notice, but they couldn't find any record linked to my license plate. Now, after a few months, the toll fee has increased to $30.00. I recently obtained an EZPass and tried activating it today. However, my account shows violations, preventing me from activating the pass. My license plate number is KRC3586. I require assistance in resolving the outstanding toll payment and activating my EZPass account.

My tag is not being read at the tollbooths despite trying different positions. A few months back, an agent mentioned that the toll cameras would capture my license plate as a backup method due to tag reading issues on some vehicles. However, I recently received a letter informing me of excessive image transactions due to the tag not being detected in my car. They suggested confirming proper tag placement or replacing the tags. I have been unable to speak to a representative via the automated phone system. Please contact me by phone or email regarding this matter. I had doubts about the agent's assurance that not having a working tag would be fine. My account number is [redacted] under the name Michael Guerin. I am unsure of the next steps to take.

I am representing the West Long Branch Borough located at [redacted] Broadway, West Long Branch, NJ [redacted]. We are trying to reach a live customer service representative due to confusion regarding outstanding payments. When contacting EZ Pass about a free pass for our fire official's vehicle, we were informed our account has over $[redacted] in outstanding fees. We believed all past violations had been settled. I request copies of all outstanding violations to be sent to me promptly. My name is Gloria, and I can be reached at [redacted] ext. [redacted] or [redacted]

I need to contact a human at NJ EZ Pass regarding a Violation Notice for an unpaid toll. I attempted to dispute it online but was unable to. I am a first-time driver in NJ, willing to pay tolls. At one toll booth, I received a ticket, then later at another booth, I paid the toll requested. I don't have any receipts or tickets. The toll due is $1.65, but they want to add a $50 Admin Fee. I can't reach a human for help. I hope to resolve this misunderstanding and pay the toll without the excessive fee.

I am a homeowner and do not drive. My partner, Luis Vargas, has an E-Z Pass account with the number [redacted]5 and license plate NJ W94KXZ. Recently, I discovered there is a violation associated with his son's vehicle registered under his name but using my address without permission. I would like to update the address and phone number on his account to avoid any issues when I sell my home. The son's vehicle information is as follows: Luis Vargas, 20 Parkview Ter, Bayonne, NJ [redacted]. I am reaching out for assistance in resolving this matter discreetly. Thank you.

I do not have E-ZPass and have been using the Garden State Parkway daily for 30 years. My concern is that some on/off ramps do not have attendants at the cash lanes, causing issues with payment. Even when I have exact change, using coins other than quarters often does not register as paid. I attempt to pay either through exact change or cash receipt lanes. To improve this, attendants should be present at all times. At the Tom's River toll entrance, changes have been made with an attendant always present and the removal of the exact change lane. This seems to be the only location with consistent staffing. Due to factors beyond my control, I've faced collection issues. I request to be removed from collections as it is challenging to keep up with expenses in this state.

I wanted to share my experience dealing with EZ Pass and a recent customer service interaction ([redacted]). I have been attempting to reach EZ Pass for months, enduring up to a two-hour wait on hold at times. Finally today, I spoke with a representative who was unhelpful, impolite, and seemed indifferent to the challenges I faced while trying to resolve an issue. I am a long-time EZ Pass user with a history of maintaining a good account standing, but I received a violation notice when my tag failed to register. Due to the delay in addressing this issue, my account has been sent to collections. Despite updating my address after a recent move, I only became aware of the violation during the COVID-19 pandemic and immediately attempted to rectify the situation. The vehicle in question is registered under my name, which matches the details on my EZ Pass account.

Hello, Regrettably, despite our efforts to navigate back home after unintentionally getting lost near the Delaware Water Gap, we received a statement indicating our unintended presence in New Jersey. Living in Conshohocken, Pennsylvania, I seldom drive, especially given the current circumstances imposed by the pandemic. Given the limited opportunities for work and the need to alleviate the monotony, we ventured out for a drive up the mountains. However, we took a wrong turn that led us astray. The traffic and pace proved challenging, hindering my ability to maneuver safely. I am seeking your understanding in dismissing the $30.00 Administrative fee. I am willing to settle the $1.00 total unpaid toll for the oversight. Details for the violation T[redacted]73-01 at the ODW Delaware Water Gap toll plaza on 07/25/20 at 16:24:03. Thank you for your consideration.

In my letter of protest, I want to address my innocence in violating E-ZPass regulations. I requested a $[redacted] replenishment to my account, providing my credit card details for payment, but received no confirmation or acknowledgment. This led to multiple violations during my trips from Edison, NJ to Pomona, NJ to assist an individual in need. Despite attempts to contact E-ZPass without success, I wrote a letter of protest that remains unanswered. I am concerned about incurring further violations due to payment issues and seek assurance for my upcoming travels. I detailed past interactions with E-ZPass regarding payment challenges caused by fraudulent credit card charges and subsequent efforts to rectify the situation. To avoid future problems, I included my new credit card information in the letter for continued automatic payments. I hope for prompt resolution and clarity on my account status.

Subject: EZPass Account Inquiry Dear EZPass Customer Service, I am reaching out regarding some recent challenges with my account. Due to fraudulent charges on my credit card, I have had to update my card information, leading to payment issues on my EZPass account. Despite sending a $[redacted] check on May 30, [redacted], and making subsequent payments, I have received multiple violations and fines, which I believe are unwarranted. On June 12, there was $23 remaining in my account after sending a payment, with no confirmation receipt. On July 9, I was fined $50 for a $3 violation, and on July 23, I received fines for multiple violations on the same day, totaling $[redacted]. These charges seem excessive and unfair. To rectify the situation and avoid further issues, I am providing my new VISA card details for automatic payments and updating my account information accordingly. Card Number: 4[redacted] 4[redacted] Expiration Date: 11/23 CVV: [redacted] EZPass Account Number: 2[redacted]3 8 I am open to discussing this matter further if needed, and can be reached at [redacted]. I appreciate your attention to this matter. Thank you, Gregory R.

Subject: Issue with EZPass Account Dear EZPass Customer Service, I am facing challenges with my EZPass account due to recent fraudulent charges on my credit card, which forced me to change the card number. This situation led to missed payments on my EZPass account, resulting in multiple violations and fines that I believe are unjust. I have been a long-time user of the automatic $[redacted] withdrawal system, which I aim to uphold by sending manual payments whenever necessary. Despite my efforts, I received fines for violations that I contest. On May 30, [redacted], I sent a $[redacted] check to cover my expenses, but it seems it did not prevent subsequent violations. I believe there is a misunderstanding regarding the status of my account, as I followed up with a letter and payment on June 12, [redacted]. To address these issues and ensure seamless future payments, I am providing my updated Visa card details for your records. I kindly request you to process a $[redacted] payment promptly to restore my account. For any further clarification, you can reach me at [redacted]. Thank you for your attention to this matter. Sincerely, Gregory R.