Duolingo Customer Service Issues

Good morning, I want to congratulate you on your app, it's excellent and very user-friendly. I took an Arabic course using English as my native language. The course is good, but I found it quite basic. I suggest expanding the Arabic course for English speakers and potentially collaborating. I also propose offering the Arabic course for Spanish speakers. I await your response.

Hello, I have taken my test around 4 or 5 times, but it was never reviewed. An error message appeared stating a background application was running despite me ensuring all applications were closed. Additionally, the last two times, it was suggested I may not have completed the written section independently. Each time, I double-checked my surroundings, closed all apps, and was alone in my quiet room during the exam. I am certain I wrote the test independently without any background applications running. I kindly ask for a review of my test. Thank you.

Hello, For several weeks now, I have noticed a significant slowdown in downloads and numerous bugs. I often have to close the application and restart it. Today, I am unable to benefit from my xboosts or the one offered by placing the Duolingo icon on my home screen (unfortunately, I cannot attach a screenshot to this email). Please resolve this issue as soon as possible. Regards, Évelyne Charrier

Hello, I am a Swiss speaker of Italian. I encountered an issue after using the "CCleaner" program which has caused me to forget the email address associated with my account under the nickname "Daria Corrente." I suspect I paid for an annual subscription using my son's credit card, belonging to Athos (Matteo) Ferrari. I am seeking assistance as I am unable to log in to my original account and inadvertently created a new one in the process. Any help to resolve this matter would be greatly appreciated. Best regards from Switzerland, Donatella Ferrari.

Hello! I would like to request a refund for my payment and cancel my Super Duolingo subscription. I have not opened or used the app today. I assumed that after the promo code, the subscription would automatically revert to the standard version and not renew with an annual contract. Best regards, A. Hammerl ------------------- App Information: Username: AnnaHammer2 Learning language: Turkish Course: Turkish to English on Duolingo UI language: English

I was charged over $80 for a Super Duolingo subscription on May 15, [redacted], an unexpected renewal from last year. Seeking a refund, I attempted to go through Apple support as instructed but faced a hurdle since the purchase was made directly with my debit card on my Mac, not linked to my Apple ID. Is there a way to process the refund directly to my debit card without Apple's involvement?

I downloaded the DUOLINGO app from the Microsoft Store onto my desktop. When I try to open the app and log in with my email and password, I keep receiving a message saying my password is incorrect. I have attempted to reset my password multiple times through the "forgot your password" option by entering my email and following the instructions sent to my email. Despite changing my password each time, I still encounter the same issue of being unable to log in. This frustrating cycle has repeated itself five times now.

I've been using Duolingo for [redacted] days now to study German from American English. I've noticed differences between American English, English English, and other variations like Australian English. For instance, Germans say "Filme," English speakers say "Film," and Americans say "Movie." Similarly, Germans say "Kino," English speakers say "Cinema," and Americans say "Movie Theater." Another example is how Germans say "Handy," English speakers say "Mobile," and Americans say "Cell phone." These discrepancies can affect translations, and I suggest having a native English speaker review translations from American English to English English to address this. It would also be helpful for foreign learners to have the option to choose English English like the Union Jack flag. Best regards, Jeff

I have been maintaining my streak on learning German for [redacted] days. I haven't encountered any issues using Safari on my Mac. However, on my iPad and iPhone with iOS 16.5, the Duolingo app seems to have lost my progress in the last few days. While on my Mac I am on Unit 45, "Form adjectives, talk to a doctor," on the iOS app it only shows up to Unit 35 in section 45. I have tried deleting and reinstalling the app on both my iPad and iPhone, but the issue persists even after logging back into my account. Interestingly, my Streak and XP numbers remain consistent across all devices. Safari works fine on these devices, but the app is not reflecting my progress accurately. I am unsure if I made an error or if this is a Duolingo system issue.

Hello, I'm not sure if you speak French. I'm French and I want to learn Italian. I have an issue with my account: It's in English... I chose Italian... but I want the ITALIAN AND FRENCH version, not just ENGLISH ITALIAN. Can you help me reset my account so I can use Duolingo in French-Italian and not English-Italian? Thank you.Martine M. Email: [redacted]

I have been a customer for almost a year now. However, I have noticed that my granddaughter, who is supposed to be included in my family plan, is being charged separately along with her mom. The accounts involved are under Catherine Librandi and Megan Librandi. My payment method is a Visa card ending in [redacted], and my daughter's account charged is a Visa ending in [redacted]. You can reach me at westmoredc[at]yahoo.com or [redacted]. I kindly ask for a prompt resolution to this matter, as both Catherine and Megan should only be on the family plan.

I need to dispute my test result. Since I can't access my old email, I created a new account, unaware it wasn't permitted. I was attempting to practice and enhance my score but faced technical issues. Apologies for the oversight. Urgently need accurate results and won't have time for a retest soon. Your understanding is appreciated.

Unit [redacted], part 9 in Spanish has multiple errors. When I try to translate the English question to Spanish, only English words appear instead of the typed letters. Moreover, some exercises do not display Spanish accent keys below the box. For example: Hard Exercise Complete the sentence I want to cut my hair to my shoulders like you. But the response box only shows: _________________________________________to shoulders like you. Understandably, DUOLINGO typically does not provide English to English exercises, indicating a clear issue. Unfortunately, I cannot share an image using the snipping tool. I encounter ongoing challenges with exercises in Unit [redacted] due to the absence of Spanish accent keys, resulting in answers consistently marked as wrong. This situation is extremely frustrating.

Hello, I searched the app thoroughly to find a way to cancel the Super Duolingo subscription before it renewed but couldn't locate the option. I need assistance cancelling this subscription and receiving a refund for it. I'd like to continue using the basic service instead. My name is KaTiffany Readdy, and I no longer wish to have the Super subscription, especially not at $80 a month. Can you please advise me on the necessary steps to get a refund since it was already charged today? I would appreciate a prompt response via email with the relevant details. Thank you. KaTiffany Readdy

Good morning, I hope you are doing well. Firstly, I want to express my gratitude for all your efforts and the assistance you are providing in helping me learn languages. However, I am contacting you regarding a small issue that I am unable to resolve. I am interested in removing a course that I no longer follow. Despite deleting the course on my PC, it still appears in my list of courses, and I am unable to take any further action. It would be greatly appreciated if I could have the opportunity to speak with someone over the phone about this matter. Best regards, Tommaso Ballarini

I completed a lesson and tried to move forward, but an error appeared saying "This page isn't working right now. If the problem continues, contact the site owner. HTTP ERROR [redacted]." I revisited the site multiple times, but the same message reappears. I even checked Duolingo's status page, which says everything is operational and the problem has been resolved.

Hello, I took an English test on your platform last Sunday, June 4th. After two days, I received an email stating that my test could not be certified because an application was open on my computer at the time. Prior to the test, I ensured that all applications were closed, so I am unsure how this occurred. I would appreciate it if you could inform me about the open application so I can avoid it for my next attempt. If there was a mistake on your server's end, could you please certify my initial exam? Thank you and have a pleasant day. Gaia

Hello! I am very frustrated. After choosing Superduolingo for the second time, I quickly reached Level 5 of the learning program. In the previous levels, there were always new words and decent amounts of points. In Level 5, I only receive 5 points when reviewing the exercises. This way, it's impossible to advance to another level and one either stays or loses their current level. Therefore, I request a refund or an immediate halt to my payments. Kind regards, Kairies

Hello, I took an English test on your platform on June 4th. Two days later, I received an email stating that I could not be certified because there were open applications during the test, but I did not have anything open. I tried to contact you by email and through this form, but I have not received any response. I retook the test on June 10th and today received another email saying I could not be certified for the same reason. I made sure to close all applications, so I am puzzled as to why you still found something open as I did not have anything running. Please specify what was detected as open. I require this certification urgently for university applications and need to know the outcome promptly. If I cannot be certified, I would like a refund as your website seems to have issues. Thank you for your attention and I look forward to a response. Gaia

Hello, I recently took an English test on your platform on the fourth of June. After two days, I received an email stating I couldn't be certified because there were open applications during the test, but I didn't have anything open. I emailed and filled out forms, but received no response. I retook the test on the tenth of June and just received another email with the same certification issue. I find this confusing as I made sure to close all applications. I urgently need the certification for a university application. Please let me know which applications you detected as open. If I cannot be certified, I would like a refund. Thank you for your attention to this matter. I look forward to your response. - G.