Domino's Pizza Customer Service Issues

I had just come back from a funeral and needed a quick meal for my family. I placed an order and despite being told it would take 45 minutes, I ended up waiting for over an hour. After calling, the manager mentioned it was National Pizza Day, dismissing my concerns. When the delivery finally arrived, the food was cold and disappointing. This will be the last time I order from Domino's.

I recently made a purchase at Domino's Pizza, but they mistakenly put the wrong toppings on my pizza and messed up my chicken Cabrera dish. When I contacted the store about the issue, the manager was unhelpful and gave me attitude. I decided to visit the store in person, bringing back all the food and receipts for a refund. The manager processed a refund on the card I used for payment, but it appeared as voided when I checked my balance. I contacted my bank, and they confirmed no pending transactions from the store, only the original purchase.

I placed an order for pizza on April 23, [redacted]. The order was initially delayed by 1 and a half hours. However, upon delivery, I received the wrong items. I had ordered an Indian tandoori pizza with cheese burst, but it arrived without the cheese burst and lacked the green sauces. The paneer makhani pizza was also supposed to have cheese burst, but it was missing. The zingy parcel I received was cold, almost like it was straight from the refrigerator. Additionally, the garlic stuffed bread I ordered turned out to be plain bread instead. I reported these issues on the same day, but no resolution has been provided yet. The manager promised a resolution within 24 hours, but I have not been contacted for a solution. I am requesting a full refund due to receiving the incorrect items and the delay in resolving the matter.

I placed an order with your restaurant on April 13, [redacted]. Initially, there was a mix-up with my order and the call got disconnected. Despite calling back several times, no store had a record of my order until they eventually called back after an hour and a half claiming to be outside. I had to guide the delivery driver to my location from the street. Upon receiving the food, I noticed it was incorrect and cold. I called the store to inform them, even with a nurse present, but they insisted on not replacing it. Following their advice, I contacted corporate for a refund, providing my card details, but the refund has not been processed yet.

I ordered from Domino's at 9:45 pm, but they didn't start baking it until 11:10 pm, causing a long wait without updates. When the order arrived at my house, the delivery driver left it at the bottom of 14 stairs, making it hard to reach due to my broken ankle. The pizza dough seemed undercooked on my alfredo pizza and twisted garlic bites. Unfortunately, after a few slices, both my child and I experienced stomach pains, resulting in throwing away the rest of the food. Given the $45.00 I spent, I was disappointed with the service and food quality, and I am requesting a refund for this unsatisfactory experience at Domino's.

I was looking forward to the 1-year LIVE event, anticipating it would start at 2 PM as mentioned. I trusted the notifications were tailored to my time zone, so I shared the details with my Facebook friends. However, when I eagerly logged in this morning with over 3 hours to spare, I discovered the event was not starting at 2 PM in Oregon, as assumed, and the time zone discrepancy was not clearly specified. Feeling disappointed about the mix-up, I am contemplating reaching out to the Oregon Department of Consumer Affairs regarding this misleading situation. It's frustrating to receive a "heads-up" notification only to find out the actual start time was different due to an undisclosed time zone difference. I hope this issue gets addressed promptly to avoid such confusion in the future. - Bobby B.

As a dedicated Domino’s customer, I recently had a disappointing experience that stood out due to poor customer service. I ordered a medium pan pizza with pepperoni, black olives, sausage, and cheese, not realizing it contained provolone cheese which my boyfriend and I are allergic to. After finding out we couldn't eat it, we returned to the store to see if we could exchange or return it. Unfortunately, the acting manager named Marcos at store [redacted] informed us he couldn't help and suggested we contact corporate. Feeling disappointed by the lack of assistance, we were about to leave when another employee, Roberto, came to our rescue. Unlike Marcos, Roberto was incredibly helpful and went out of his way to ensure we were happy. He made us a new pizza and wings, exceeding our expectations with exceptional customer service. Roberto's efforts truly made a difference and restored our faith in Domino’s service.

I've tried using the $3.00 delivery promotion four times without success, which has been quite frustrating. I contacted my local store, but they explained they couldn't assist as it's a corporate matter. A few weeks ago, Corporate issued a $5.00 credit that worked. However, today, I should have four $3.00 promotion credits, but during online checkout, I can't find where to enter the code. After being on hold for over twenty minutes, I visited my local Domino's to inquire about the issue, but the staff member was not helpful and seemed unconcerned. This experience has left me even more frustrated. A better promotional system needs to be implemented as it appears many customers are encountering the same problems.

I had a disappointing experience with Store#[redacted] when I ordered a pizza recently. Upon arrival, we realized the front door was locked after 6 PM and we had to use the drive-up area. The pickup process was confusing, with delays and miscommunication between the employees. Despite offering a coupon and providing our payment card, there were issues with processing the payment and receiving a receipt. The whole experience took longer than expected, and by the time we got home, the pizza was cold and needed to be reheated. Overall, this was the worst service encounter we have had since the pandemic restrictions were lifted.

I placed two separate orders on May 4th, [redacted]. The first order, totaling $26.41, should have been delivered to my home at Weso St Winnemucca, NV. The second order, costing $51.99, was meant to be delivered to my workplace at [redacted] Traders Way Winnemucca, NV. Unfortunately, the second order was never delivered to my work. When the first order arrived, the pizza was incorrect. I had ordered a thin crust pizza with BBQ sauce, steak, and green peppers, but it came with tomato sauce and no green peppers. This was disappointing considering the amount of money spent. I hope this feedback helps improve the service for future orders. Thank you.

I ordered at 7:15 pm, expecting delivery in 48-58 minutes. However, the order arrived at 8:45 PM, an hour and a half later. I live minutes away from the store and paid a $4 tip for a short drive. Knowing the delay, I would have chosen a different place to order from. The website lacks pre-order delivery estimates, making planning difficult. Additionally, the pizza was delivered cold. I am dissatisfied with the late, overpriced, and cold order and request a refund.

Hello Hyatt, my name is James Robert Mitchell. I have been attempting to resolve an issue since May 7th, but have not received any response. I am handicapped and ordered four pizzas on May 7th. One of the pizzas was incorrect, as I requested banana peppers but received bell peppers instead, to which I am allergic. I have tried to reach out numerous times since May 7th and have not heard back. I am extremely frustrated and demanding a full refund. The lack of response is disrespectful, especially considering my situation. I hope to hear from someone soon. Thank you.

I recently ordered three pizzas, specifically requesting hand-tossed crust. Unfortunately, when my order arrived, one of the pizzas had thin crust instead. When I contacted the store to rectify the error, they refused to exchange it, leaving me no choice but to purchase another pizza as my family doesn't enjoy thin crust. Jasmine, the employee who took my order, was argumentative and unhelpful. I ended up spending $18 on an additional pizza when I had initially paid $24 for three. The situation was frustrating, especially considering the disrespectful attitude I encountered when I tried to resolve the issue. Despite my repeated explanations about the original order, I was met with hostility. I believe the handling of the situation was unprofessional and disappointing. I am located at [redacted] West Florissant Road in St. Louis, Missouri. I am disappointed with this experience and hope for a $20 refund from the $40 I spent on the three pizzas.

I placed an order on 15/05/[redacted] through your Domino's app at 12:28 am. I entered the correct address and phone number, but the app showed the wrong address. I didn't notice this on the confirmation email. After 2 hours passed and no order arrived, I called your office, but the IVR mentioned the office was closed. The next morning, a new staff member advised me to call back in the evening to speak with the manager. When I called in the evening, I was put on hold for almost 10 minutes. A customer service representative was rude, put me on hold to speak with a manager, and abruptly hung up after promising a refund within 24 hours. After multiple unsuccessful attempts to follow up, another call led to a rude response and a denial of the refund. I am disappointed by the lack of courtesy in the customer service interactions and seek a resolution. I have screenshots as evidence if needed.

I contacted the store to place an order, inquiring about cash payment, and was initially told it was possible. However, upon completing the order, they informed me that I couldn't pay using cash and required a card payment. Despite offering to pick up the order myself, they still declined. Their policy of not accepting cash for orders over $50 felt discriminatory towards cash customers like me, especially considering I do not use credit cards. In Massachusetts, there is a law preventing the denial of cash payments. I plan to lodge a complaint with the Attorney General on Tuesday, May 31st, following this incident at Domino's on [redacted] County Street, Attleboro, Ma [redacted], on May 27, [redacted], at 9:00 pm.

I had a concerning experience at the Domino's outlet in Vega Mall, Ajmer today. I ordered garlic bread, a dip, and a farmhouse medium pizza, and was told it was mandatory to order a beverage for dine-in orders. I assumed it was complimentary, selected one, and only later realized I was being charged extra. When I inquired, I was informed it was required. I requested the manager's presence and after some back and forth, they agreed to refund the beverage charge. However, during the refund process, they initially provided less money than what I had paid, causing confusion. I later received the correct amount after pointing out the discrepancy. I have several concerns related to this incident: 1. I require the order number for the canceled order to make a formal complaint. I can provide the order time and amount paid as I did not receive a bill due to the cancellation. Time: between 6:30 and 7:00 PM on May 29, [redacted]. Bill amount: Rs. [redacted] (initially paid Rs. [redacted]). 2. The addition of the beverage to the bill as compulsory felt deceptive. 3. The confusion during the refund process where they initially gave me less than the correct amount is unacceptable.

I ordered a pizza, the driver arrived, and I sent my son to pay. The driver took the money, gave the pizza, and drove off without giving change. I complained at the store about the cold pizza and missing change but got nowhere. I contacted [redacted] but reached a robot, not a person. It's been almost three weeks with no response. I've been waiting five months now, feeling neglected. I can't believe how veteran customers are treated. It's unacceptable.

On June 3rd, at 12:37, I placed a delivery order. Despite waiting for over an hour and the tracker not moving, I thought they might be busy during lunch. After 2 hours, I called and was informed that delivery drivers wouldn't be available until after 4 pm. When I requested a refund, the staff member mentioned she couldn't process it immediately but would pass on my details to the manager. However, several days have passed, and I haven't received my refund. Surprisingly, I noticed a charge on my account from Dominos without my consent. As of June 9th, I am still waiting to hear back or see the refund credited.

I have made numerous online orders from our local Domino's but I am unable to access my online account. After multiple login attempts, my account has been locked. Despite trying to reset my password by requesting it through my email multiple times in the last few days, I have not received any emails from Domino's to reset my password. I have checked my spam folder, trash, and inbox regularly but have not found anything. When I try to access Domino's online using Google, Chrome, or the app, it redirects me to dominospanama.com, which is unfamiliar to me. I have attempted various methods to reach the U.S. Domino's and my local Domino's restaurant for ordering, but I am facing challenges. I am feeling very frustrated and unsure about how to resolve this issue so I can place an online delivery order.

Last night, my son kept asking for Domino's as a snack until I finally allowed him to order, just an hour before they closed. It wasn't until we realized there was no knock on the door or phone call indicating the food had arrived that we checked the app and saw it was supposedly delivered. When we found the food at the door, ants had infested the entire order - the pie, cinnamon twist, and bread we had ordered, totaling almost $35. Sadly, we had to throw it all away. When I called the store the next morning, they were unhelpful. This was a disappointing experience as we've never had issues with Domino's before. I really hope they can address this problem promptly.