Domino's Pizza Customer Service Issues

On January 28, [redacted], I made an online order, #10417COLLINGWOODONCA, which included Garlic Cheesy Bread with Ranch Dip and two large pizzas with two toppings each - garlic parmesan sauce and crunchy thin crust. Despite the estimated delivery time of 24-38 minutes, the order hadn't arrived by 8:00, even after contacting the store. Unfortunately, the staff were unhelpful and claimed they had no record of my order initially. Eventually, it was acknowledged that the order had been delivered, but not to the correct location as per my account instructions. The driver left the food in an incorrect spot, resulting in cold, hard food upon discovery. Despite my disappointment, which was met with rudeness, I believe that if this issue is adequately addressed, such as with complimentary pizzas, I might reconsider my decision to explore other pizza options. Thank you, Glen Ford.

On 02/04/[redacted], I placed an online order to be delivered on 02/05/[redacted] at 8:59 pm under the name of Alejandra Hidalgo. Surprisingly, the branch where I made the order wanted to deliver it on the same day. When I called for an explanation, the man who answered was very rude and threatened to cancel my order, which I had already paid for with my BBVA debit card. I asked him to clarify what would happen with the payment and if I would be refunded. He rudely told me to contact my bank for a refund, even though their chain was the one who processed the payment. I am confused about whether I will receive a refund or if I need to take this issue to consumer protection.

I ordered a pizza with cheese-filled crust, but it was delivered without it. My order number is [redacted]. When I contacted my local Domino's, they were unhelpful. Since my family had already started eating and I was not present, I didn't realize the error. They insisted that I return the whole pizza for an exchange, which was not feasible. I asked if there was any other way to resolve the issue, but they refused. This is why I am reaching out to you.

Hello, I placed an order for three pizzas on my mobile phone, specifying in two fields that they should be delivered only at 14:00. However, upon checking my order history, I noticed that the pizzas were already in the oven. When I called the store to cancel since I couldn't keep them warm for two and a half hours, the staff was rude and hung up on me. After calling again and asking for written confirmation of the refund, I was told to resolve it directly with PayPal. I was unable to schedule a specific delivery time on my phone, so I entered the request in the available fields. I am requesting a refund of €18 to my PayPal account at [redacted]

I recently ordered 2 pizzas and enabled text alerts for updates. Despite receiving a completion message and text alert, the pizzas were not at my door. After calling the store, I was told the driver had delivered to the wrong address. Eventually, the original pizzas arrived. When questioned, the driver explained he had other deliveries in a different area. The manager then indicated I needed to wait 40 minutes for new pizzas, despite initially saying they would be remade. The manager became rude when I inquired and refused to make amends promptly. I am dissatisfied with this service experience. I seek further investigation into this matter, particularly requesting customer service training and an apology for the manager's conduct, as well as a refund. The store details are as follows: Store #8[redacted] Highway 9E Longs, SC [redacted] [redacted] Thank you, M.T.

Good morning, I am reaching out because I recently applied at Dominos in Laurel, MS. After being informed of my hiring during an interview on Feb 8, [redacted], I was told the hiring manager would contact me by Feb 14, [redacted], due to technical difficulties. However, as of Feb 19, [redacted], I have not received any updates despite multiple attempts to follow-up. I have already resigned from my position at Pizza Hut to join Dominos and now face financial difficulties with only one income. I am unsure if the promised position at Dominos is still available, as my inquiries have been met with inconsistent responses at the store. Any assistance in clarifying my employment status would be greatly appreciated. Thank you for your help. Best regards, J.A. Kanoa

I am frustrated with the online ordering system. After struggling with password issues again, I attempted to order a $7.99 pizza. Despite facing account creation errors and unexpected charges of $17.55, I had to cancel my order. The store manager revealed this is a common issue with the system. I was unaware of a coupon and feel entitled to compensation for wasted time and fuel. This recurring problem has caused inconvenience in previous orders as well. My recent experience of waiting for pizzas while others came and went seemed like a bait-and-switch tactic. Even if I received a discount next time, I doubt it would function correctly. I believe there should be better transparency and improved reliability in the online ordering process. Thank you. -DG

The response from the store was unprofessional, rude, and bordered on harassment after I provided feedback regarding missing items in my order. Upon contacting them, the store manager passed the call to another person who assured me of a refund to my Domino's wallet. However, when I tried to log in to the app, the refund was missing. After calling back, I was only offered a partial discount for my next cash-on-delivery order. This lack of a clear refund protocol is a serious issue for a renowned food chain like Domino's, leading to disappointing customer service and potentially jeopardizing food safety. Despite my repeated inquiries, I was only offered a Rs. [redacted] discount, with no proper resolution or explanation. Subsequently, I received numerous calls from the store in an unprofessional and rude manner, with the supposed senior manager sounding threatening and intoxicated. My unanswered query remains: Is there an official process in place for handling refund issues for online orders at Domino's restaurants? The absence of clear protocols poses a risk to food safety and quality standards. The store in question is the Domino's store in Whitefield, Bangalore, although this information is not reflected in my order history.

Hello Sir/Madam, I have been a loyal customer of Domino's for 8 years, captivated by the sauce, cheese, and crispness of the food. However, I recently faced an issue at the sarojani nagar branch where my order was altered without my consent. Upon reaching home, I discovered uncooked chicken in my pizza, which is a health concern for me and my kids. Order no: [redacted] Date: 7/3/[redacted] Time: 9:20 pm Repeated incidents like this have made me question my choice of dining at Domino's. The lack of transparency in changing my order is disappointing and raises concerns about the quality and service at the branch. I have reported this to the food safety department and hope for a prompt resolution. I look forward to enjoying Domino's delicious food in the future. Thanks, Rahul

I experienced an issue with a double charge on a pizza order from Domino's. The first pizza took 2 hours to arrive, and I did not accept it. The delivery driver mentioned he would remove the extra charge. After contacting both the [redacted] number and the local store, I received a case number through the [redacted] bot. Despite numerous attempts, I could not reach anyone or receive any updates. The general manager, Brett, was unhelpful and dismissive when I finally connected with him after 4 days. He did not offer a resolution or apologize for the inconvenience. The charge of $26.38, dated around 3/5 and posted on 3/7, needs to be refunded. I am seeking assistance in resolving this matter. Thank you for your attention.

I ordered a pizza from my local Domino’s on 17 March. Sadly, the pizza maker decided to spell out inappropriate words with the toppings, including the names of several guys, in the cheese and sauce area. It was disrespectful and entirely unacceptable. My girlfriend's name, Jessica, was part of this offensive display. I have not eaten any of the pizza; I have it all and have documented it extensively with pictures and videos. I appreciate your information, but I feel I may have shared too much already. This matter needs to be addressed directly with Domino’s, so I kindly ask for assistance in forwarding this complaint to them for resolution. Thank you.

Subject: Concern Regarding the Environmental Impact of Palm Oil Usage Dear Domino’s Pizza, I am Alison Nguyen, a seventh-grader at Fisher Middle School, and I am concerned about the environmental impact of palm oil usage. Palm oil contributes to deforestation, harming habitats and endangering species. The production of palm oil is also linked to global warming due to methane emissions, and the high saturated fat content poses health risks. While the palm oil industry benefits many people economically, the environmental costs are substantial. Investing in alternative industries that are less harmful to the environment could provide a more sustainable solution. I urge you to consider these issues. Thank you for your time and consideration. Sincerely, Alison Nguyen

I am highly disappointed by the poor customer service I experienced at Domino's in Englewood, NJ on 3/12/22 by the employee, Johnathon. I placed an order online at 5:19 pm and got a text at 5:42 pm saying it was on the way. The status showed delivered, but when I called, Johnathon said it was still processing. After waiting, Johnathon said it was on the way and asked if I wanted to cancel, but I declined. When I canceled at 7:30 pm and asked for a refund, Johnathon assured me it would be done. On March 21, no refund appeared. When I called, Johnathon said it was issued but not processed and requested my card number, which I declined. I asked for a supervisor and reluctantly got the name Jessica from him. I felt let down by the lack of honesty and respect from Johnathon. I plan to share my experience on review sites like Yelp, Google, and the Better Business Bureau.

I ordered a pizza at your location on Third and Tippecanoe in San Bernardino on March 18 for 24.98. When the pizza was delivered, it wasn't cut properly and couldn't be easily separated. I contacted them, and they provided a $15 credit and said they'd refund the full 24.98, which was supposed to take five business days. After checking on the fifth day, they advised me to contact my bank. Despite multiple calls, no refund appeared. On the seventh day, they directed me to call 1-[redacted] Domino's. Today, when I followed up with the Domino's store, they claimed no record of it and offered only the $15 credit. I explained the situation and my repeated attempts for a refund, but they refused to rectify the mistake fully. Their suggestion to provide just the $15 difference from the credit felt unjust considering it wasn't my fault the refund hadn't been processed initially. I received no apology for the inconvenience caused.

I visited store number [redacted] on Sunday, 04-03-[redacted], around 2:40 PM to pick up my order totaling $43.25. Unfortunately, I left without my order because the person claiming to be the manager refused my simple request for more hot wing sauce as the wings looked dry. This has never been an issue in all my years ordering from Domino's. I offered to pay for the extra sauce but she still declined. Her behavior was unprofessional and disrespectful. When I called the store for her name, she refused to provide it. I hope someone addresses this issue with her and educates her on customer service. In my experience working in the fast food industry, I would have handled it differently by trying to resolve the problem instead of letting the customer leave unhappy.

I recently ordered a pizza from Dominos on Reynolds and 13th Street in Augusta, Georgia. I ordered a medium two-topping pizza for $6.99 and a medium Extravaganza for $9.99. Unfortunately, when the pizza arrived, it was cold. When I called the store to address the issue, they claimed they don't deliver to Cherry Ave and hung up on me. After multiple attempts, I finally spoke with the manager, AnNissha, who was unhelpful. I asked for the pizzas to be hot and stated I would return the incorrect ones, but I was put on hold for 25 minutes before the call was disconnected. Despite calling back four more times, they continued to hang up on me. To make matters worse, I was charged twice, $27 and $29. Additionally, after consuming the pizza, people in my household fell ill. I gave them another chance the following night, but I have been sick ever since.

Subject: Disappointing Experience with Domino's Order Hello, I wanted to share my recent experience with Domino's. I placed an order at my local branch for 16 chicken wings, 1 medium cheese, and 1 medium pepperoni pizza. Despite providing clear delivery instructions to the main office of Arbor Springs Circle # [redacted], Tampa FL, the delivery was misrouted. After some confusion between two store numbers, the order was finally delivered to my door, but it was incorrect, missing items and infested with ants. The receipt indicated a different store number than what I initially called, causing further frustration. The lack of communication and errors in the order made this the worst customer service encounter I've had. I am requesting a full refund for the $50 spent on this disappointing experience. Thank you.

Hello, I am reaching out regarding an unfortunate experience my son had after making an order at your Tallaght store recently. He was charged for the order, but it never arrived, leading to some frustration. After contacting you, a 25 euro discount was provided for our next order. However, when attempting to use the discount at the Tallaght store, I was redirected to the Citywest store where I encountered some issues with payment. The staff miscalculated the amount due, causing confusion upon delivery. Despite this, I was told by a staff member at the Citywest store that I was overcharged, which required a refund. Dealing with this matter, I found the manager's attitude rude and unhelpful. The situation was eventually resolved, but I felt the need to share my dissatisfaction with the service received at both locations. Thank you.

To whom it may concern, I visited a Domino's branch at 14 Jackson St., Methuen, MA to order pizza for a party with my two children. Unfortunately, upon entering, none of the three employees acknowledged us. While two male employees were handling pizzas without gloves, the only female staff member finally asked if I was picking up or ordering, sounding visibly annoyed. The phone was constantly ringing but never answered, giving the impression that incoming calls were being ignored. This experience made me uncomfortable and I decided not to place an order due to the negative energy displayed by the employee. I ended up ordering from another local pizzeria. I recommend addressing this issue with the staff to improve customer service. Thank you.

About 6 months ago, my husband, a disabled veteran with a broken back in a wheelchair, began ordering Domino's Pizza at least three times a week. However, the quality of the food started to decline, despite Domino's policy to replace or refund orders with mistakes. Each order had issues like wrong sauce, undercooked or overdone pizza, uneven slices, and missing toppings. After several complaints, the manager stated we were denied service. Recently, placing an order took 30 minutes and the pizza was greasy, undercooked, and lacked toppings. Despite the relay station explanation for order delays, the situation did not improve. I usually order Hawaiian and pepperoni pizzas with specific additions, but my recent experiences have been disappointing. I appreciate the manager attempting to help, but the repeated issues have been disheartening. I enjoy Domino's pizza and food, but the consistent problems with my orders are concerning for someone who values their taste and wants to continue ordering from them.