Domino's Pizza Customer Service Issues

I have been attempting to resolve my issues over the phone and email for the past 8 days with no success. I placed an order for two XL pizzas with specific toppings, including extra cheese, beef, ham, black olives, banana peppers, bell peppers, and light sauce. Unfortunately, upon receiving my order, one pizza was completely incorrect, resembling a Philly cheese type pizza, and the other was missing the additional toppings I requested. I have already spoken to the manager named Marcus at the Domino's in Lancaster, SC. I am requesting that my pizzas be replaced.

I was let down by the service I received last Sunday. I placed an order for $17.14, but your company charged my card $33.85. After going to the store and showing my bank account and online order to the manager, I did get a refund, but the issue should not have occurred, and I did not receive any apology. I doubt I'll order from your company again, but I will share my experience with others to make sure they are aware of what happened and how I was handled.

I placed an order for my school on December 20th, but the pizza never arrived. I tried to cancel the order since school ended at 2pm. Despite calling multiple times starting at 10:40am to inform them that our order #38 was for a school, nothing was done. When I called back at 1:58pm, they asked me to wait 12 hours for a refund. After calling again on a Tuesday, they mentioned it would take 72 hours to reflect on my card and then informed me I'd have to wait until next week for the refund. I am frustrated with the lack of assistance and clarity regarding the refund process. This experience is disappointing as I have never encountered such issues before.

The Greenwood, AR store seems to have issues of favoritism and unprofessional behavior by some managers and crew members. There are concerns about a manager, Darien Wichmann, favoring his wife, Destiny Wichmann, and covering for her despite her poor work ethic. Allegations include instances of lying about work hours and allowing rule violations. These actions have led to the dismissal of employees who speak up about the unfair treatment. It is suggested that the duo's actions are contradictory to company policies and involve dishonesty and favoritism. The situation described raises concerns about the integrity of the management and the crew's adherence to professional standards.

My wife ordered a pizza for me while I was at work. After waiting for an hour and 45 minutes, she contacted the store to inquire. They mentioned that the driver was lost but would arrive in five minutes. After waiting an additional 20 minutes, I called the store and spoke to the manager. After providing my address, he realized it was the company I work for. He explained that since the driver was lost, he instructed them to return to the store. The manager then gave me the option to cancel the order or pick it up myself, despite me being unable to leave work as I am a security guard on a 24-hour shift. I expressed my frustration as the delivery was necessary due to my work schedule, and questioned whether I would receive my pizza. The manager insisted I must pick it up. It was 12:46 am, and I was working until 6:30 pm the next day. I am disappointed with how this was handled. My name is James McAnally, and having been a store manager for Family Dollar for nine years, I find this customer service unacceptable. If I were in charge, I would personally deliver the order to apologize for the inconvenience and offer a free pizza. I am reaching out as I am upset by this experience and would appreciate a call regarding this matter. Thank you for addressing this issue.

Yesterday, my son visited our Domino's on Summer Ave. in Memphis, TN to buy a 3-topping large pizza for $7.99. Instead, he was charged $14.00 for a large one-topping pizza with 2 additional toppings. We're regular customers at this store, and I'm upset about this mix-up. When I called the store and spoke to the girl who answered the phone, she was dismissive about the situation, which is not acceptable. My 13-year-old son used his Christmas money for this pizza. I realize that one customer's decision may not affect your business, but if the employees keep this attitude, I won't be the only one finding a new pizza place. Thank you. -Sharon E.

I contacted customer service to add a coupon for bread twists to my online order. Despite the staff assuring me that the order was updated to include the bread twists, they were missing when my order arrived, and not listed on the receipt. I paid for the incomplete order and left a tip for the driver, who promised to bring the missing item later. I spoke with manager, Marcus, about the situation, but he dismissed my concerns and declined to offer a free pizza, suggesting a credit for the bread twists instead. I expressed that losing a customer's trust and goodwill had a higher cost than giving a free pizza. Marcus's refusal led me to request a refund, as the order was not completed as agreed. I was left feeling undervalued and unappreciated in this interaction.

I didn't receive two dipping sauces with my Domino's order. When I contacted the store where I placed the order, they informed me that they wouldn't deliver the missing items. I inquired about the Domino's insurance mentioned in the commercials, and they stated that it's a franchise decision. I'm questioning if this is accurate. I believe it's poor business practice not to include the sauce. This incident occurred at the store in Stanardsville, Greene County, Virginia.

I recently visited the Domino's store on Northshore in Knoxville and had an excellent experience. During my visit on 12/29 around 4:30 pm, there was a malfunction with some equipment causing issues with my original pizza order and a subsequent attempt to remake it. The team handled the situation with professionalism and creativity, utilizing their knowledge of the equipment to find a temporary solution. They were very apologetic, reimbursed me for the inconvenience, and maintained good communication throughout. I want to commend them for their outstanding service and the delicious pizza they provided. Great job, Domino's team!

I frequently order two pasta primaveras around twice a month. Unfortunately, my recent order was incorrect due to missing ingredients. When I tried to explain this to the manager, she responded unprofessionally and used inappropriate language towards me. I am very upset and reluctant to order from there again unless this issue is addressed. This incident occurred at the Murrells Inlet branch in South Carolina. The woman I spoke with did not provide her name. This happened on December 29th at approximately 7:15 PM.

I recently ordered two pasta primavera from Domino's in Murrells Inlet, South Carolina, as I typically do twice a month. However, the order was incorrect again, with the wrong ingredients. When I called to address the issue with the manager, I was met with inappropriate language. This incident occurred on December 29th around 7:15pm. The woman on the phone refused to provide her name. Unless this matter is resolved, I am unsure if I will order from this location again. This experience has been disappointing and reflects poorly on your company.

I ordered a brownie and a cake, but when it arrived, the brownie was thin like a cookie, not thick as expected, and the cake was smaller than described. I called the store immediately to express my dissatisfaction and even offered to exchange for a pizza, but the manager, Ernie S, refused. He mentioned there was no policy for unhappy customers and denied my request for a refund. This experience at the store in Goldsboro, NC on 5 Point Road has left me extremely disappointed. I paid $15 for an order that did not meet my expectations.

I was charged for a pizza I never received on 27/12/[redacted]. I sent all the details in an email to Domino's, but I'm having trouble reaching them by phone. The card I used was charged £25.97. I contacted my local Domino's, and they advised me to email the main customer service. I've already done that. Do I have to provide all the details again, or can you access the original email? I'm frustrated with the lack of assistance in resolving this issue. What should I do next? - Kellie.

I ordered a pizza online without cheese, with chicken, bacon, jalapeños, and black olives for delivery from a location close to my parents' house. Unfortunately, the delivery was 20 minutes late, and the pizza arrived burnt with very few toppings, only about 6 pieces of chicken. I contacted the location, and spoke with Matt at [redacted] Sea Island Parkway in Beaufort SC [redacted], to request a replacement pizza with more toppings. Instead of assisting me, Matt responded rudely, accusing me of being "condescending." When I went to the store for a refund and to return the pizza, Matt's customer service was incredibly poor. He threw the refund money at me disrespectfully, prompting me to slide the burnt pizza back and leave. Despite feeling I could have handled the situation better, I was taken aback by the lack of respect. I hope this feedback helps improve their service for other customers.

I recently worked at Domino's in Moberly, MO, and quit on Dec 27 due to sexual harassment by the store manager, Danny Timm. I have contacted franchise owner Kristie via email but have received no response or call back. I am still owed $20 from my last paycheck, which I have inquired about multiple times with no resolution. I am disappointed by the lack of response regarding the harassment incident and might seek legal help if necessary. Despite being a recent victim of rape and requesting time off for a trial, the manager's inappropriate behavior persisted, leading to my resignation. It concerns me that no action has been taken to address this issue and prevent it from happening to others. I urge the company to address this matter promptly. Thank you, Amanda Pitman Giddings.

I had a disappointing experience at the Dominos in Alexander City, Alabama. The staff's behavior was disrespectful and dismissive even after receiving a call from your office offering to resolve the issue. Unfortunately, they claimed management turnover in the past week prevented them from honoring the promise to make things right. They used the excuse of a new computer system that didn't have access to my previous orders. Ultimately, they asked me to leave the store without acknowledging the problem I was trying to explain.

My order is now 1.5 hours late, even though I live just 2 blocks away from the store. After numerous attempts at calling, they informed me to wait an additional 30 minutes, making it a total wait of 2 hours. Considering I am only 5 minutes away, it doesn't seem fair to be charged full price for such a delayed delivery. Is there no delivery guarantee in place? Waiting this long has left me hungry and frustrated, disrupting my eating schedule. This level of service is not what I expect when paying for a service like this.

I made an order on December 22, [redacted]. Unfortunately, my order was missing 3 dipping sauces. The customer service team contacted me, claiming they couldn't find the phone number associated with the order, even though it was in my order history. To add to the disappointment, our philly steak sandwiches were burnt and the cheesy bread didn't have enough cheese, which is unusual because it's usually very cheesy. All I was hoping for was that next time I order, I would receive the 3 missing dipping sauces, but after this experience, I don't think I will be ordering from them again. Thank you, Dora.

This is the third time I have contacted Domino's to address an issue. I was charged £25.97 for a pizza that never arrived. I initially contacted the Domino's location in Hastings, and they advised me to email their customer service, which I promptly did. After exchanging emails with Domino's, I still haven't received a resolution or refund. I am diabetic, and my sugar levels dropped during the two-hour wait for the pizza that never showed up, despite being assured it was on its way. I am frustrated by the lack of response and hope to get a refund of £25.97 and some form of compensation for the inconvenience this situation has caused. The incident occurred on Friday, December 27th.

I placed an order for carry-out at the Domino's Pizza located at [redacted] East Old Settlers Suite [redacted], Round Rock, TX [redacted]. However, upon arriving home, I realized that instead of the Parmesan Twists I ordered, I was given Cinnamon Twists. Additionally, when I opened the pizza box, I found that the toppings were clumped in certain areas rather than evenly spread. There were very few pieces of chicken, with a large piece awkwardly placed at the edge of the pizza. Furthermore, the pizza was not cut all the way through, making it challenging to discern the slicers. I have photos of the pizza and twists available if necessary.