Domino's Pizza Customer Service Issues

I placed an online order for two pizzas earlier. One of the pizzas was supposed to have onions as a fourth topping, but it did not come with them, even though I was charged extra for it. When I called the store to report the issue, the staff member abruptly hung up after learning about the missing topping. I am now unable to locate a corporate contact number and I am hesitant to call the store back. If I do not receive a refund for the missing topping, I will have to contact VISA for assistance since my attempts to resolve the matter directly with the store have not been successful.

I placed an order on December 4, [redacted], between 6:30-7:00 p.m. Eastern Time. I monitored the pizza tracker as my order was being prepared and checked. Despite the order being confirmed, I had to wait for an extra 50 minutes. After calling the store, I was informed that my pizza was on its way. However, when it finally arrived, it was not only overcooked and missing toppings but also cold. Despite contacting the store and speaking with an employee and a supposed "manager" the next day, I felt disregarded and blamed for the poor service I received. This experience did not meet the usual standard of customer service I have come to expect from Domino's. I was even told not to reach out to the Lanett, Alabama store again regarding this issue. Thank you for looking into this matter.

I recently received a philly cheesesteak sandwich from Domino's at [redacted] 50th Street, Lubbock, Texas [redacted] via delivery. Unfortunately, upon inspection after the driver left, I noticed that the sandwich was lacking in meat. When my wife called to address the issue, she encountered a person who was unhelpful and did not provide their name or position. I later called and was met with disrespectful behavior. I would like to receive the correct sandwich that we paid for. I have taken a photo of the sandwich as evidence. We have been loyal Domino's customers due to their product quality and good customer service. I hope this matter can be resolved easily. The uneaten sandwich is currently in our refrigerator. Thank you for your attention to this matter, and I wish you a Happy Holiday Season.

I order from Domino’s about three or four times a week. I had a minor issue about 2 weeks ago with undercooked pizza, but the manager resolved it by making a new one. Recently, I was overcharged and received a wrong pizza. The manager promised a free pizza for the inconvenience. When I called to use the free pizza, a different manager was very rude and dismissed my concerns. I have been a loyal customer for over a year, spending around $40 to $50 per order, and I was taken aback by the manager's attitude. Despite the friendly staff, the unprofessional behavior of this manager has led me to no longer want to patronize this Domino’s branch. The disrespectful attitude and lack of customer service skills from the manager made me feel unwelcome and unappreciated as a frequent customer. It's disappointing to encounter such behavior from a company I have continuously supported.

I recently placed an order at Domino's. Upon picking it up, John only gave me half of my order. When I noticed the missing pizza, he informed me it would take an additional 6 minutes to make. Discovering my pizza wasn't even started, I requested to cancel my order. Unfortunately, John's response lacked any form of apology. This experience wasted my time and gas. I am disappointed with the service and have decided not to return to Domino's. I attempted to contact them at [redacted] multiple times, but I was continuously put on hold listening to music.

The service at the university's new location in Urbana, IL has been terrible. Multiple days of waiting with no answers, employees with terrible manners on the phone, lack of knowledge on special offers, and no online assistance. Orders arrive late, cold, with incorrect toppings, and employees provide misinformation. Managers have been rude and unhelpful. As a disabled veteran, I never expected such poor service from Domino's. Attempts to order from a different location were unsuccessful as they don't deliver outside their area. The pizza insurance failed to deliver promised points, and when I requested to speak with a district manager, I was met with resistance and the order was canceled abruptly. The customer service standards have deteriorated, and it's disheartening to see a once-beloved establishment fall so drastically.

I called to place an order for a $6.99 chicken bread bowl, a $5.99 two-topping medium pizza, a $4.29 lava cake, and a $3.09 2-liter soda. I mentioned that I wanted to tip the driver $3 and put it all on my card. The representative confirmed this. After hanging up, I received an alert that my card was charged $26.89. I called back to inquire about the additional charge. The new representative mentioned a $4 delivery fee added to the bill. I was not informed about this fee previously. I expressed my dissatisfaction and requested to cancel the order. The representative was unhelpful and refused to provide a refund promptly. They also declined to give me the corporate number. After waiting on hold, I tried searching online for the corporate number, but I was put on hold again for an extended period. I am frustrated by the lack of transparency regarding the delivery charge and feel this is consumer fraud.

On December 1st, I placed an order that was missing an extra dipping sauce. They mentioned they couldn't refund me, so they promised a $5 credit for my next order. When I called the store at [redacted] BE 82nd Avenue today to inquire about the credit not being applied, they had no record of my order. I have an email confirmation as proof of the purchase. This situation is frustrating, and I am deeply dissatisfied with Domino's. The customer service was unhelpful and left me feeling neglected. At this point, I'd rather forgo the credit than continue ordering from them. - JS

I ordered two large pizzas online at 5 p.m., but didn't receive them. According to the Domino's tracker, my pizza was out for delivery at 5:23 with Austin. I called the local store in Celina, Ohio around 6 p.m. and was informed about the delay. Despite being told the pizza was out for delivery, we had not received it by 6:35 p.m., and the order was considered completed. Disappointed by the lack of compensation for the inconvenience, I canceled the order as dinner plans were affected.

We had ordered a pizza for delivery two hours in advance, and it was 30 minutes late. Upon calling, we went through a frustrating experience speaking to four different people, being placed on hold multiple times for over 30 minutes collectively. When requesting a refund due to the poor handling, the staff member put me on hold and I overheard a male voice saying "Just hang up," which she did. Upon calling back, another employee couldn't find our order details and stated a remake would take another 1.5-2 hours with no priority. After being purposefully disconnected, we eventually reached a manager, but decided to cancel the order due to the delays. The unprofessionalism of your staff who suggested hanging up on a customer after mishandling the order is unacceptable.

I ordered from your restaurant on Summit Bridge Road in Middletown, Delaware, last night and tonight. Last night, it took almost 2 hours to get cinnamon twists and a small pizza. I live just 3 minutes away from the restaurant. Tonight, I ordered the same items plus a sandwich, and 1 hour and 45 minutes later, it arrived. Both nights, the food was cold, and I did not enjoy it. I have never had issues with Domino's Pizza - they always deliver fresh, hot food within 20 to 30 minutes. It seems like all the drivers are new now, and there are new people answering the phone. I'm not sure what happened to that restaurant, as I used to tip your drivers at least $10 for their awesome service. I order out frequently, but over the past two months, the service seems to have significantly declined. I have decided I will not be ordering from your restaurant again. My 14-year-old son did not even want to eat the food tonight. I will be sharing my experience with others in the neighborhood and will do what I can to divert customers away from your establishment.

I am disappointed with the poor delivery service at the Stansbury Park UT location. Despite being less than 3 miles away, my pizza orders often arrive late, cold, and with insufficient cheese, even though I request double cheese and extra pepperoni in the Brookline style every time. It takes them an hour and 20 minutes to deliver, which is frustrating. I always tip ten bucks, so this level of service is quite disappointing. Domino's is our preferred choice, but I wish the issues at the Stansbury Park UT location could be addressed. Thank you for listening.

I received a call regarding an issue with a trainee in Topeka, Kansas. The trainee took my order, which took longer than expected. The order was repeated several times, causing frustration. The estimated cost was around $60, but problems arose with the delivery driver and manager. The manager initially promised to resend the driver but failed to do so. Additionally, the payment method was noted incorrectly; I typically pay with cash, not a credit card. I have a verified profile with Domino's and a connection at the corporate office. This situation is unacceptable, and I seek resolution. Please contact me for further details and follow-up.

I received a call from the driver, but she refused to come across the road. I had ordered 5 pizzas for myself and my coworker, but the orders were canceled because the driver was not familiar with the directions. I work at the local city bus station downtown on one of the main streets. It's possible that the road closures on another street might have caused the delivery issues, but that's not my main concern. I contacted location [redacted] to speak with the manager, but the GM took the call and seemed fine with us not receiving our food. The total for my orders was $35.95. It felt like nobody cared that we were at work, waiting for an hour for our food, and canceling the orders seemed easier than attempting delivery. I'm disappointed that we had to place another order elsewhere. I would appreciate a callback regarding this situation.

I placed an order around 8:30 PM tonight and waited until 10:05. When I called back, they said they didn't have my order but had already charged my card. The manager told me it would be no more than 45 minutes, then hung up on me claiming not to know about my order. I am baffled and disappointed by this experience. The manager's behavior was unprofessional, hanging up and not responding when I called back. I am seeking a reasonable explanation for this unacceptable treatment from Domino's in Belton, Missouri.

I am reaching out from Bangalore to file a complaint regarding the undelivered order I placed. On December 7th, [redacted], at 7:26 pm, I ordered a pizza. After waiting for an hour, the delivery agent informed me that my order was canceled due to instructions from their manager, without offering me the chance to speak with them. My order number is [redacted], with a total amount of [redacted] INR, and the delivery agent's name was Satisha N. I am questioning why my online order was accepted if they were unable to deliver, especially since I've received deliveries successfully in the past. It is concerning that I was informed of the cancellation after an hour when the policy states delivery should be within 30 minutes. I am curious about the steps that will be taken against the store for such unprofessional conduct.

I placed an order for delivery and provided my credit card details. They assured me delivery within 40 minutes. After an hour passed, we called to check on the status, only to be told they had no record of our order. However, our credit card was charged twice for the undelivered order. The manager seemed unsure and claimed no knowledge of the order. It's clear there was a mistake on their end, and this issue needs to be resolved promptly.

I ordered a habanero chicken sandwich from your store yesterday, and I got really sick about 2 hours later. I experienced a lot of vomiting, nausea, and diarrhea that lasted until the morning. I went to the pharmacy and was told it was food poisoning. I've been trying to contact the store but haven't had any luck. Please get back to me because there was something wrong with my food, and action needs to be taken. Thank you.

I asked someone to pick up a pizza for me, but what I received was terrible. There was barely any cheese on it, it was undercooked, and the experience was disappointing overall. I contacted the store where I made the purchase and spoke with the manager, but unfortunately, they were not cooperative in rectifying the situation. Even though there is proof on the receipt and an employee admitted to the mistake, they were unwilling to remake the order. I simply would like to resolve this issue by receiving a replacement pizza, please.

I placed an order for a pizza from Domino's on Waterloo Road using the app. Unfortunately, the pizza took a long time to arrive, and when it did, it was BBQ-based, which I am allergic to and dislike. I was certain that I had selected a tomato base on the app. Due to the late delivery time of 1:45 am, I couldn't contact the store as it was closed. When I called the shop the next day, I spoke with James, who seemed arrogant and annoyed at having to work on a Saturday. Despite explaining the situation, he insisted that the order showed BBQ base, which is not accurate as I cannot have BBQ sauce. I mentioned that I still had the entire pizza at home, with only one slice missing where my fiancé had taken a bite and discovered it was BBQ flavored. I am hoping to either receive a replacement pizza with a tomato base or a refund for the BBQ pizza.