Domino's Pizza Customer Service Issues

I went to collect my order at [redacted] Marcel-Laurin Boulevard in Saint-Laurent, QC, and the cashier informed me there would be a delay due to numerous orders. Although the app indicated my pizza was ready, I patiently waited for approximately 10 minutes. Normally, a pizza is prepared within 15 minutes, which raised my concern. Upon inquiring about my order, the cashier, along with her colleague, conversed in Hindi and later informed me it would take an additional 15 minutes. When I questioned this discrepancy, the older lady assured me the pizza would need more time due to an error and offered a refund or wait option. Feeling embarrassed in front of my visiting cousin from France, I opted for a refund and left promptly. Despite being a loyal customer living nearby, the lack of apology for the mix-up was disappointing. I hope for a resolution to this matter as such treatment is not acceptable. Respectful customer service is essential, especially from Domino's.

My name is Denese McCarthy and I want to share my recent experience with Domino's. Yesterday evening, March 23, [redacted], at around 6:20 pm, I ordered a large one-topping pizza and a 20 oz. Coca-Cola for my family's dinner. I was taken aback when a delivery rider called me at 8:36 pm asking for directions to my house. I demanded to speak to the manager to express my disappointment. The manager, instead of apologizing, asked if I still wanted the order. I reluctantly agreed as I was busy. By 8:49, they claimed the pizza was ready - quite a speedy bake in just 13 minutes! The delivery finally arrived after 9 pm. The pizza's crust was dissatisfying - thin in the middle, dry, and puffy on the outside. The service was poor, and the staff lacked basic customer service skills. A nearly three-hour wait and the attempt to pass off reheated pizza was unacceptable. Domino's Mandeville will definitely be a topic of conversation for months to come. Denese.

I placed a food order while at work. My colleagues and I are regular customers of your establishment, often ordering pizza in bulk due to limited options at the hospital. Despite prior positive experiences, I encountered an issue with my recent order. The online directions were disregarded, resulting in undelivered food marked as delivered online. After contacting the Grand Junction store, I was informed they couldn't locate me. Waiting for over 90 minutes, the order was resent but arrived cold 45 minutes later. Upon refusal, I requested a refund, which the manager assured would be processed. However, I was unexpectedly informed that future deliveries to any location would be denied. I am puzzled by this repercussion for their error, especially given the detailed instructions provided. Delivery to our usual spot has never posed a problem previously. I appreciate your assistance in addressing this matter. Thank you. -Curtis C., Grand Junction, CO.

I ordered pizza and pasta for my child on 03/22/[redacted]. I made it clear that my child is allergic to mushrooms, and this was also specified in my order. However, when we received the food, there were chopped mushrooms on the pasta, and it was impossible to remove them completely. I had to discard the whole dish due to the severity of my child's allergy. Furthermore, my pizza was missing extra sauce and cheese as requested, and it was undercooked. I contacted customer service and the local Domino's owner called back. He seemed rushed and only offered a half-hearted apology. He discouraged me from contacting "corporate" and insisted that giving him my card information was the only way to get a refund since I couldn't pick up cash due to work commitments. I provided my card details, expecting a refund, but instead, an additional $11.98 was taken from my account. Additionally, the promised $10 credit was not added to my Domino's account.

I recently had a disappointing experience with Dominos Store [redacted] on Pitkin Ave in Brooklyn, NY. Each time I order from this location, there are always issues. My latest problem involved the driver, Muhammad, who failed to inform my family member that the pizza had already been paid for, even though the receipt clearly indicated it was paid. He tried to charge for the order again. After threatening to involve the authorities, they sent the driver back, only for him to argue about how much he had taken initially. This store consistently delivers late, serves cold and stale pizza, and even brings food out of their trunks covered in dirt, which is disrespectful. I have tried to overlook these issues, given the neighborhood, but as a taxpayer, I deserve better treatment.

Good day everyone, I hope this is the correct way to reach Domino's Pizza. My email is [redacted], and although my cell phone is best, I can't use it at work, so please contact me by email. Last week on Wednesday, March 20, [redacted], I visited the location at [redacted] W 18th, Houston, TX [redacted]. I've encountered some issues with a recent purchase. Before March 20, I used a $25 gift card for a pizza but was later charged an additional $8 even though all pizzas were half price that week. I paid with my Wells Fargo Cash Wise Card ending in 86 [redacted]. I would appreciate a detailed explanation or perhaps a certificate for a pizza. Thank you, Milton Fuchs JR, 03/28/[redacted].

Dear Dominos HQ, I am reaching out to express my frustration with the service provided by the local Dominos vendor on Wast Drive in Arbutus, MD [redacted]. Despite previous negative experiences with cold, poorly made, and mishandled food, as well as long wait times, I reluctantly placed another order due to the proximity of this Dominos to my home and my disability which limits my options for ordering food locally. Tonight's order took approximately 50 minutes to arrive, and once again, the sub was messy inside the box and the medium pizza was not prepared with the toppings I requested. This has been a recurring issue, and I am disappointed with the consistent lack of quality and care in food preparation and delivery. I have decided that this will be my last order from Dominos, and I will not recommend it to others, especially when I rent out rooms during the upcoming college semester. I hope that Corporate Dominos takes steps to address these ongoing issues, as my previous complaints to the local vendor have not been fruitful. Sincerely, Tim W. [redacted] Oakland Terrace Road Arbutus, Maryland [redacted]

Subject: Disappointing Experience with Local Dominos Vendor I want to bring to the attention of HQ my frustration with repeated issues when ordering from Domino's on Wast Drive in Arbutus, MD. Despite previous encounters with bad tasting and mishandled food, long waits, and careless preparation, tonight's order was yet another disappointment. The delivery took about 50 minutes, and upon arrival, I found the sub all over the container and the pizza had the wrong toppings. This ongoing problem has led me to vow never to order from this Domino's again, especially when I rent out rooms during the college semester. I will strongly advise against purchasing from Domino's due to the unacceptable food quality and service. I hope Corporate Domino's addresses this issue, as local complaints have only left me feeling more frustrated. Thank you, Tim W. [redacted] Oakland Terrace Road Arbutus, Maryland [redacted]

I am reaching out to HQ regarding ongoing issues with my orders at the local Domino's in Arbutus, MD. Despite past complaints directly to the store, the service and food quality have not improved. As a disabled customer who relies on local food delivery, the consistently late deliveries, poorly made food, and incorrect orders are unacceptable. My recent order arrived nearly 50 minutes late, with a messy sub and a pizza that was missing the toppings I requested. This has been a recurring problem, and regrettably, I cannot continue to patronize this location. I will be advising others to avoid ordering from here, especially when the new college semester begins. I hope that Domino's corporate office can address these ongoing issues as local complaints have not yielded any positive results. Thank you for your attention to this matter.-T.W.

Subject: Continued Issues with Domino's Arbutus Location I am disappointed to report ongoing problems with the Domino's store on West Drive in Arbutus, MD. Despite previous issues with food quality, timeliness, and accuracy, tonight's order was another letdown. The delivery took approximately 50 minutes, and both the sub and pizza were sloppily made and not what I ordered. This recurring problem has left me frustrated, especially considering the proximity of this store to my home. As a person with disabilities, I rely on local food delivery services, making these consistent errors unacceptable. I have attempted to address these issues with the local store without success, prompting me to escalate my concerns to Domino's headquarters in the hopes of a resolution. I will no longer be ordering from this location, and I will caution others against doing so as well. I trust that Domino's corporate office will address these issues to ensure better service quality moving forward. Thank you, Tim W. [redacted] Oakland Terrace Road, Arbutus, MD, [redacted] Email: studiocybr@[redacted]

I want to share my delivery experience. When the delivery driver came to my home, he used inappropriate language towards my daughter when she forgot his tip. The situation escalated when he directed offensive language towards me when I went outside to give him his tip. I immediately contacted the store to report the driver's behavior. The manager assured me that he would address the issue with their superior. I am deeply concerned about my safety now that the driver knows where I live. I fear he may pose a threat to me and my family. I am eager to understand how Dominos handles such situations and ensures customer safety. The store in question is Store #[redacted], managed by JD, and the driver's name is Dirk.

I am reaching out to headquarters because lodging a complaint with the local Domino's branch has been ineffective. Despite multiple disappointing experiences with cold, poorly made, or mishandled food at the Domino's on Wast Drive in Arbutus, MD [redacted], located just half a mile from my home, tonight's order was once again unsatisfactory. The delivery took around 50 minutes, and both the sub and medium pizza were not as ordered. As a person with disabilities who relies on local food delivery, this inconsistency is unacceptable. I have raised concerns with the local branch before without success. I hope Domino's corporate will address these ongoing issues as I will recommend against ordering from them in the future, especially to students renting rooms. I can be contacted at [redacted] or via email at [redacted] Thank you. - Tim Whelan

On March 31, [redacted], I placed an order with Domino's around 7:15 pm. While waiting, I received phone alerts but was surprised when, at 7:55 pm, the app notified me that my order had been delivered, which clearly wasn't the case. I called the Clarkson Avenue, Brooklyn, NY location to inquire about my order. Unfortunately, the person who answered, a lady, was unhelpful and abruptly ended the call without providing her name or addressing the issue. As of now, 8:07 pm, my order still hasn't arrived. As someone who values good customer service, I will be reporting this incident as it reflects poorly on Domino's. The Domino's tracker app should accurately reflect the delivery status, and customer service representatives should handle inquiries professionally. It's essential for businesses to address such matters promptly to maintain customer satisfaction.

On March 31, [redacted], I placed an order with Domino's around 7:15 pm. While waiting, I received phone alerts and at 7:55 pm, I got an alert that my order was delivered. I phoned the store, and a lady answered but did not provide her name and gave an unsatisfactory reason for the delay before abruptly ending the call when I requested her name. It is now 8:07 pm, 28 minutes post delivery alert, and my order has not arrived. The service from the representative was extremely poor. As a professional in customer service, I see the need to report this incident concerning the franchise at [redacted] Clarkson Avenue, Brooklyn, NY, and take this matter public. The Domino's Tracker is pointless if it does not reflect the reality of the delivery status. Handling customer inquiries is crucial, and dismissing them is unacceptable. I urge you to investigate this matter and take appropriate action to uphold good customer service standards.

Hello, I am Dr. Naveen Rana. My registered mobile number is [redacted]. On March 12th, I placed an order that arrived after 30 minutes, so I claimed the 30-minute or free promotion. After 7-8 days, I contacted customer service for a refund but they couldn't assist until 10 working days had passed. Upon reaching the restaurant, the manager Mr. Deepak was unavailable. Updesh Sharma then contacted me, and his communication was poor. Despite my request for a refund, the restaurant couldn't deliver to my location. I expressed my dissatisfaction to Uma, who promised to arrange a callback or refund, but I did not receive any response. In frustration, I reached out to customer care again, and I was given an email address to escalate my concerns. I feel my time has been wasted and the service provided by Domino's has been disappointing. As a professional myself, I value time greatly and will not be ordering from Domino's in the future due to this experience. Thank you. Regards, Dr. Naveen Rana.

I reached out last night regarding this issue but haven't received a response yet. I ordered 2 one-topping pizzas yesterday and was incredibly disappointed by the quality - they had no sauce or meat and were below par. I contacted the store for replacements but canceled them later that night before going to bed. Although I received store credit for the pizzas, I paid for them, didn't get to eat, and my money is still with the store. While the staff I interacted with were polite and professional, the resolution fell short of satisfaction. Thank you, Mark M., for your attention to this matter. Order #[redacted], location at [redacted] S Kings Hwy, Myrtle Beach, SC.

I ordered a pizza for delivery to our apartment, specifying that it was for my husband, whose name was provided, and that he would present his ID. However, the delivery driver insisted on seeing photos of my ID and credit card, causing inconvenience. I have the receipt with the instructions I gave. I believe the driver may have been following protocol but may have overlooked my specific request. I seek clarification on Domino's response to this incident and how they plan to address this security flaw. I am open to a resolution that would make us feel acknowledged and comfortable. What steps would Domino's take if the situation were reversed? I am looking for feedback from the appropriate authority figures on how this matter will be rectified.

I placed an order for 3 pizzas and Parmesan bites at 8:16 pm at the Atlantic Highlands, NJ store with a delivery time estimated at 60-75 minutes. However, my food arrived at 10:15 pm, causing a 2-hour wait. Upon checking the tracker incorrectly indicating my order as delivered, I contacted the store. The employee handled the situation professionally and assured me the food was on its way. Although the delivery driver was apologetic, my concern lies with the lengthy wait, especially since I have a young child who had to eat a sandwich and go to bed late. Additionally, one pizza had excessive sauce despite my request for light sauce. I chose not to call the store regarding the pizza as I just wanted to sleep. The Parmesan bites, sausage pizza, and plain pizza pleased the other adults in the house. I recommend updating the tracker or making a courtesy call if there are delays. Despite the pizza issue, I plan to give them another chance.

I received my Hawaiian style pizza order on Tuesday, April 2nd, at 1:00 p.m. Unfortunately, I was disappointed with the quality due to it being overly salty. I tried contacting the store around 3:00 p.m., but after being put on hold for more than 3 minutes, I decided to reach out to Dominos Corporate. Customer care directed me to the Store Manager, Paul, at the Marysville, CA location on Lindhurst Avenue. After finally speaking to Shift Manager David on Wednesday, April 3rd, at around 7:15 p.m. PST, I was surprised by the lack of transparency regarding the General Manager, who allegedly declined to make a new pizza. Despite saving most of the salty pizza, except for a few bites, I was dismayed by David's reluctance to disclose the GM's identity. I feel undervalued as a long-time patron of this establishment for the past three years. I would like to escalate this matter to Dominos' President, CEO, and Director, Mr. Richard E Allison Jr., to address this disappointing customer service encounter.

I am experiencing an issue with a purchase I made on 3/22/19 at the Dominos store at [redacted] N. Belvidere St in Richmond, VA. Even though our university (VCU) is tax exempt, we were charged tax on the receipt. I have been contacting the store since the 25th to resolve this matter. I kindly request a new itemized receipt without the tax for my bank reconciliation. The store referenced my order as [redacted], and our tax exempt number is 01-[redacted]. The store mentioned they couldn't provide the revised receipt but credited back the tax amount. I am confused by this and urgently need the corrected receipt. We are frequent customers, but the inconvenience has been frustrating. Please assist promptly. Thank you, Maria A.