Dominion Virginia Power Customer Service Issues

On January 2, [redacted], the power was turned on at my address, and the bill has been in my name and paid by me. However, when I called customer service, they claimed the account wasn't in my name. After over 25 minutes, they corrected the issue. I was informed that I could view my bill online. Despite this, when I tried to access it, there was no option to view the bill, only to sign up for eBill. The bill is ready on the 3rd, but I should have been able to see it by the 7th. The process to reach a live person via the phone system is frustrating; it takes a long time to connect. Often, when I do speak to someone, they seem unsure about how to help. I simply want to be able to view my bill online promptly instead of waiting ten days for it to arrive by mail. This way, I can ensure it's paid by the 10th of each month to manage my finances due to my disability.

After heavy rain last week, I observed a subcontractor of yours trimming the power line near my property. Although access from the neighboring property was feasible, they chose to enter through my land without consideration. This decision resulted in their trucks causing damage to my yard, which I had recently tended to. Additionally, they left multiple spots of dead grass possibly due to leaked fluid or spilled gas. Moreover, their equipment tracking on my pavement during wet conditions resulted in deep imprints and mud stains that remain after several days of rain. I hope for a resolution as I am unwilling to incur further costs for yard maintenance, pavement cleaning, or repair due to the subcontractor's actions.

My service has been disconnected due to non-payment. I wasn't able to keep up with the high bills. My wife, Mrs. M. Velez, has a serious medical condition, which expires in September [redacted], and she is struggling in this heat due to trouble breathing from asthma. I'm on disability, and so is my daughter who also lives with us. We're finding it hard to make the requested payment of $4,[redacted].00. I can afford $[redacted].00 every two weeks. I urge for a solution without going to court or involving the media. Please reconnect my service at [redacted] Bunsen Ct. Norfolk, VA [redacted]. Contact me at [redacted]. Thank you, Mr. Velez.

Our residence is located at [redacted] Moffett Forge Road, Herndon, VA [redacted]. You can reach us at [redacted]. In the past two months, we have experienced four power outages affecting several houses on our side of the street and neighboring areas. These outages, amounting to around 34 houses, have occurred during the daytime, lasting several hours each time, and not in stormy weather. Despite attempts to resolve the issue, the problem persists. We spoke with one of your employees about this situation and would appreciate it if your team could investigate to identify the root cause of these recurring outages. Thank you. - Anne C.

I am troubled by the lack of assistance given to a young mother of four who has been without power since last Thursday. Despite providing all the required documents and offering contact information for myself, the previous owner, and the mobile park manager, she has not received any help. False promises of restoring power have only added to her frustration. I am appalled by this situation and intend to raise awareness about the treatment of young families trying to establish service. Please reach out to me for confirmation that the previous tenants were evicted at [redacted]. The mobile park manager can also verify this information. It is disheartening to see this family suffer while those in charge remain unaffected in their air-conditioned homes.

I recently sold my mobile home at [redacted] Virginia Beach Blvd, Lot 69, Colony Mobile Home Park, Virginia Beach, VA [redacted] to Susan and Joan LaBarbera. I took the necessary steps to evict the previous tenants and even contacted the utility company to disconnect the power due to non-payment. However, since last Thursday, a young mother of four who moved in has been struggling to get the power turned on. She has provided all the required documents and could have easily been verified by contacting me or the mobile park manager. Unfortunately, the process has been dragging on, forcing the family to stay in hotels. The lack of electricity is disrupting their lives, and I feel upset about the situation. It's important to expedite the process and consider the challenges this young family is facing. I urge the service provider to address this issue promptly and cease causing unnecessary distress to them.

After my mom passed away, my sister faced a high electricity bill and her lights were turned off. I moved in and contacted the utility company to have the service restored. They requested a $[redacted] deposit, which I paid. However, the next day they didn't reconnect the service. I spoke to a supervisor who explained that there were outstanding bills from before my arrival that needed to be settled. I tried to clarify that I wasn't responsible for those bills but was told having electricity was a privilege, not a right. I explained it was essential for medical reasons, and they requested a medical form. After several attempts and speaking to different supervisors, my service request was denied, and they informed me the account was closed. When I tried to open a new account, they asked for another $[redacted] deposit, stating my previous $[redacted] deposit was applied to the other account. I received multiple letters with conflicting information and have been using a generator for six months. This situation has caused me significant losses, including the death of my dog and health issues for my sister. I am considering seeking legal advice to address this unjust situation.

Several months ago, we contacted to disconnect the power at the previous address. Bill was settled. Informed by your company that disconnecting was prohibited due to age and medical reasons. On my first day at the new place, received a disconnection notice. Bill was paid. On Friday, got another disconnect notice despite making arrangements. Presented with a bill of over $1,[redacted]. Paid $[redacted] as per agreement that evening. The rest was supposed to be paid in installments. Later on Friday, warned about imminent disconnection after a 2 P.M. call. What happened to the agreement? Both my child's and my worsening medical conditions, including Heart and Kidney Failure, since the initial order was placed. It was illegal in July at the old address and still in September, only the address changed, medical conditions got worse. I was billed $1,[redacted].89. Documentation is with your office. I am retired on a small pension, unable to work. Requesting financial help due to frequent bills increasing. Thinking of seeking Congressional help. One of the previous men who came for the disconnection at the new place admitted to working on the old address too. How was another bill issued then? This bill was over $[redacted].00. Account#[redacted].

My business relies on Dominion for energy. As a farm using well water to care for over 30 horses, having power is crucial for ensuring they have access to water. Unfortunately, the power has been out since Thursday night, October 11th. This outage has left all the horses without water, which not only poses a legal risk to me but also endangers their health. Despite reporting the outage daily, I keep receiving the same automated response stating that teams are working in my area and power is estimated to be restored between 6pm and 11pm. It's now day 4 without water, and the automated system is hindering my ability to speak with a real person and obtain concrete information. I urgently need assistance.

Hello, I have recently moved into a leased townhome at [redacted] Generation in Reston and I have a concern about power surges possibly indicating a fire or safety hazard. For the past three days, every afternoon when the male tenant in the basement is active, the lights upstairs flicker. This worries me as I recently purchased a new $[redacted] HP laptop for my home office and cannot take the risk of it getting damaged. I am wondering if these power surges could harm my laptop and if there is a risk of electrical shock. The house has a history of poor wiring and water leakage in the basement, which also worries me. Additionally, last night, a light bulb in my bedroom exploded when I turned on the lamp, and I have never experienced this before. I am concerned about the safety of the electricity in the house and would like to know if other homes in the area have experienced similar issues. I would also like to know if using older electronic devices could be causing these power surges. Thank you, Lucy C.

Our business area, the Fairfield Inn & Suites Ashland VA [redacted] at [redacted] Lakeridge Parkway, has experienced three power outages this month due to minor weather. On Nov. 2nd, the outage lasted 45 minutes, followed by shorter outages on Nov. 12 and Nov. 14. The recurring power issues have prompted concerns from loyal guests and businesses considering relocating to other hotels. These outages impact a significant area from Lewistown Road South to JEB Stuart Parkway. We are seeking information on the cause of these outages, the expected resolution timeline, and any support from Dominion Energy to install a generator at the hotel for continued operation during emergencies. - David C. J., General Manager, [redacted] (cell)

I suspect that there has been tampering with the power meter at [redacted] Daylily Dr in Wise. I am currently away from the residence until April [redacted] but have received a bill for $97.57, which I believe is unjustified. I am requesting for a technician to disconnect the power until my return in April. I am deeply concerned about this fraudulent activity and urge for immediate action to be taken to investigate this matter. I can be reached via email for further communication. I will also be contacting a representative today, 11/30/18, to discuss this pressing issue. The situation needs to be addressed promptly as I have evidence that I have not been at the residence since 10/26/18, indicating that no power should have been consumed. I am not willing to take responsibility for unauthorized power usage during my absence. [redacted]

Hello, I submitted a work repair request on Saturday, 12/8, for two street lights that are out at my residence. I am requesting an expedited repair of these lights because my daughter was robbed at gunpoint by an individual who approached my home in the darkened area where these lights are located. I called customer service on Monday, 12/10, and tried to follow up with Ms. Faith Davis at [redacted], but I keep reaching her voicemail without a return call. The standard three-week repair timeframe is too long, and I would like a Dominion crew to fix these lights by Friday, 12/21. Your attention to this safety issue is greatly appreciated. Sincerely, William J. Rogers [redacted] Jamestown Ave, Hampton, VA

While making a left turn from Virginia Beach Blvd WB onto Rosemont Rd, the driver of bucket truck number [redacted] unexpectedly changed lanes into my path. This forced me to brake and swerve into the entrance area for 7/11 to avoid a collision. The driver, a white man with long hair, possibly dreadlocks, and a beard, did not acknowledge his mistake or attempt to correct it. I was unable to see clearly as I was focused on avoiding an accident. This incident occurred around 12:10 PM on Thursday, 2/14/[redacted]. The lack of reaction from the driver has left me concerned about their state of mind, whether due to intoxication or indifference, posing a safety issue for Dominion Power.

Hello, I'm Kelleigh from Perspecta Enterprise Solutions Accounts Payable Department. We are currently in the process of transitioning to new systems and need your assistance to validate payment remit details for Dominion Virginia Power and request an updated W-9 form. Please provide a signed W-9 along with a company letterhead or bank letter containing the ACH payment account details, or the mailing remit address if paying by check. Kindly send the requested documentation to [redacted] at your earliest convenience to avoid any payment delays. Thank you for your cooperation, Kelleigh Moore-Quinones (CONTRACTOR) LST [redacted] University Drive Auburn Hills, MI [redacted]

I want to inform you that I have taken legal action against a Dominion Energy call center representative from Arlington County, Virginia. This morning, the employee, whose name I have provided, attempted the illegal act of identity theft during the setup of my electric account by asking for sensitive information to be sent to the email address [redacted] This email address is not officially recognized on Dominion Energy’s website or privacy policy. I want to stress that even attempted identity theft is a serious crime. I have requested the call recording to be used as evidence in court. Additionally, I am pursuing a civil lawsuit against this employee and potentially against Dominion Energy as well. Rest assured, I am taking all necessary steps to address this issue. Thank you.

I have not been receiving bills for a property I bought from my mother, which is still in my deceased father's name. I made a payment last month, but I don't know the current amount due without a bill. Despite efforts to update the billing information, I was asked for a death certificate, which I don't have. I continue to check the mail weekly at the property, but the bills aren't forwarded since they're not in my name. The automated system doesn't offer a suitable option for my situation, and I can't reach anyone by phone to address this issue. Additionally, the property without a phone line is not associated with my current account. Any guidance on resolving this would be appreciated.

I made a payment for my power bill of $[redacted].00 due on 04/16/[redacted], but mistakenly paid at a non-Dominion location. The payment didn't go through, and I was instructed by a Dominion agent to pay another $[redacted] at an authorized dealer, which I did. Now, the initial $[redacted] plus the $3.25 I paid at the non-authorized location will be applied to a future payment on May 3rd, although I had set up a 6-month payment plan. I spoke with Supervisor Michelle, ID number [redacted], from customer services who was unhelpful and refused to explain the situation. I am concerned about how customers with low incomes may be affected by this. I would appreciate if someone could review this issue, as well as Supervisor Michelle's approach toward customers of different backgrounds and needs. I did not experience any compassion or support from Supervisor Michelle.

Today, my service was disconnected. After speaking with several agents, I discovered that my account has shown no payment since October [redacted], despite my consistent payments. I am confused as to why Dominion waited almost two years before disconnecting my service. My son suffers from asthma and relies on breathing treatments, which require electricity. I have been given 10 business days to pay $[redacted].27 to avoid service termination, which is concerning as this is our residence. Seeking help from [redacted] and the Salvation Army hasn't provided a solution. I am at a loss and considering seeking legal advice to resolve this issue before the deadline.

I haven't received a bill in 8 to 9 months, and I was informed that they were sent. If I had been aware of the amount owed, I could have made arrangements. I don't want my son to suffer because of a $1,[redacted].27 light bill. I work, pay rent, and for the lights, so I never had the opportunity to handle this situation. I'm being told there is nothing I can do, but who decided for this bill to become so incredibly high?