Dollar Tree Customer Service Issues

Hello, I am Karen Denning. I have yet to receive the Striped Fashion Tote bags measuring 14.5 x 3.5 x 10 inches. Please help me track my order to the West Bountiful, Utah store. These bags are essential for an event on the 19th of June. I provided my contact information but don't have my order number. I urgently need assistance as the event is approaching fast and I have not received any response after 18 hours. Your prompt help is greatly appreciated.

I visited the store today to find six missing items in my bags. I requested to speak to the manager, and when she came out, she seemed upset and unhelpful. The manager inspected my receipt and refused to replace the missing items, citing store policy. I explained the situation, but she remained indifferent and did not apologize for the inconvenience. This encounter left me feeling frustrated and dissatisfied with the poor customer service provided by the manager.

Hello, I have attached the order details below. I placed an order and sent the items to the store. The original estimated store arrival was June 24, [redacted]. I spoke to Anthony from the call center, who informed me that the item will not be at the store by then. I requested a refund, but was told it's not possible. I am from the Bahamas and traveling to Miami, Florida on June 28 and leaving on June 29. I really need the items for a kids' drive on Saturday. I placed another order with fast shipping to the hotel. Can I please get a refund for my first order and ensure that my second order arrives by June 22nd? Thank you.

I used to shop at location #[redacted], 15 Joyce St, Lynn, [redacted] for years. I have bought hundreds of books there since I moved to Lynn and spent a lot of money. I always brought my roller bag and filled it with books without any issues until today. A staff member asked me to leave my bag at the register, which made me uncomfortable as I carry personal items in it. When I tried to explain, he insisted I leave the store or he would involve the police. Feeling pressured, I left my bag. Despite being a regular customer who buys 50-60 books per visit, the cashier, Maryanne, treated me poorly. She didn't greet me, handled my items roughly, and seemed unwelcoming compared to how she treated the next customer. This poor treatment has led me to decide not to return to this Dollar Tree location, where I once recommended to friends. I will now advise them against shopping there due to this disappointing experience.

I visited the Dollar Tree located at [redacted] [redacted] S 10th St [redacted], and the manager named Anna was very rude and had a condescending attitude when she yelled at me in front of all the customers for playing with a ball. I am a lady, and it was not intentional; the ball slipped from my hands, but she scolded me as if I were a child! It was embarrassing, and even after explaining it was an accident, she continued to shout rude words from her register to the store entrance. As a manager, she should choose her words wisely and not yell across the store. I was deeply upset by her behavior, and even when I confronted her after customers left, she kept yelling and didn't apologize. Very poor service from this so-called "manager" if that's what she can be called. Her name is Anna, and this incident happened on 7/02/19 at 9:32 pm.

I have been loyal to The Home Store Bathroom Cleaner for many years, but the last two cans I bought were defective. They sprayed a few times and then stopped working even though most of the product was still inside. I discarded the receipts, so the store couldn't assist me with a refund. Could you kindly send me some coupons to replace these faulty items? My name is Donna Hubanks, and I am located at [redacted] Front St, Bloomington, WI [redacted]. I tried reaching out to customer service but after being on hold for half an hour, I had to give up. Please email me the resolution to this issue as soon as possible.

I am disappointed that part of my order was canceled. I tried to have the bigger containers shipped to my home, but instead, I received 6 of the [redacted] oz containers and 18 of the 54 oz containers. I specifically wanted 12 of each size. The SKU# [redacted] order was canceled for unknown reasons, while SKU# [redacted] did not fulfill my request for the bigger containers, which was the main reason I placed the order online. I believe a refund for the shipping or replacement of the incorrect items with 24 of the [redacted] oz containers would be fair. With SKU# [redacted] supposedly on its way to a local store, I hope to resolve this issue promptly. Thank you, Lori.

I am concerned about Dollar Tree's hiring practices in Hope, Arkansas. New employees are only receiving one day of work per week while others are getting two days or more. This lack of consistency is disorganized and unfair. Additionally, new employees are not receiving any benefits, which is disappointing. It's crucial for the company to value its employees and provide them with adequate hours and support. Managers should be more understanding, especially when employees are juggling multiple jobs to make ends meet. When I started working at a similar store after graduating, I was given a set schedule, and any changes were communicated in advance. Clear communication and fair treatment are essential for employees to budget and plan accordingly.

I am inquiring about the operating hours of store #[redacted]. I have encountered multiple instances where I arrived before closing time only to find the doors locked. On one occasion, I arrived at 9:10 in the morning and the store was still closed. Tonight, I checked Google which indicated the store closed at 10 p.m., so I went over. However, upon arriving, I was stopped by an employee saying they were closed and contradicted the Google hours. This inconsistency has occurred too frequently, and it is unprofessional. I have never experienced this issue at other stores I frequent, including Dollar Tree locations. It seems there may be a need to update the hours online or ensure employees are aware of the correct operating hours.

The store at location #[redacted] in Hamburg, PA, has been experiencing ongoing issues with stocking lately. Numerous empty shelves and freezers, along with missing popular items for the past month, are making customers question if the store is closing down. The usual cluttered aisles with carts of merchandise have disappeared, and additional help is needed to restock when inventory arrives. Last week, waiting over 10 minutes for a cashier has left customers feeling frustrated. Despite enjoying shopping at this store, the decline in service over the last few months is concerning. Notably, customers have not seen the manager for a similar timespan, adding to the sense that something is amiss.

I recently purchased a package of felt pads for chair legs at store [redacted] in Branford, CT. However, upon opening the package, I discovered they had no adhesive on them. I still have the receipt for this defective product. When I returned the item earlier today in the early afternoon, I encountered a male employee who claimed he was training a young girl. He refused the return, mentioning that since the package was open, it couldn't be resold. The situation escalated quickly, and he ended up using inappropriate language towards me before walking away. I felt humiliated in front of other customers, and the trainee even questioned if that was part of her training. This experience has left me very upset, not just because of the product quality but also regarding how customers should be treated in such situations. I usually enjoy shopping at this store, but this encounter was truly disappointing.

I recently visited Dollar Tree on North Capitol Expressway in San Jose, California. On my way back home, I realized I had left my wallet on the counter by the shopping carts. After contacting the store and speaking with the manager, I found little assistance in reviewing the security cameras. Despite being told over the phone that no one found my wallet, when I returned to the store shortly after, it had been turned in, with my money missing and my ID gone. No one has followed up with me, leaving me suspicious that the cashier and assistant manager might have been involved in the theft. Their lack of interest in checking the security footage to identify who returned the wallet has left me feeling uneasy about the situation.

Tonight, I went to the Dollar Tree in Keizer, Oregon with my friend around 7pm. Upon entering, the employee at the register greeted us. I walked around, briefly considered making a purchase, then decided against it. I placed the handheld basket down in an aisle, couldn't find my friend, and left the store. As I sat outside waiting for my friend, he later informed me that he overheard the manager and employee discussing me, accusing me of theft. This is untrue, as nobody confronted me directly. I would have cooperated with a search if asked. I am shocked and offended by the situation. I request that the manager be disciplined for handling the situation poorly. I also ask for a store gift card for the mistreatment and false accusation. I am deeply hurt by the profiling and lack of communication in this incident. I urge you to review the security footage to see that I did not steal anything; I am not a thief and would have cooperated if given the chance.

I have a receipt that validates my claim from a recent visit to Dollar Tree store #[redacted]. During checkout, the cashier originally mentioned my total was $38.64, and after paying $39.00, I received $0.36 in change. However, the receipt showed my total as $33.64 and indicated I should have received $5.36 in change, not $0.36. I requested clarification from the cashier, who stated that she manually added $5.00 because some items did not scan. I challenged this explanation as improper due to tax implications in Louisiana. I escalated the issue to the manager, who verified the cashier's drawer without accounting for the unscanned items, resulting in their refusal to return the missing $5.00. Upon further inspection at home, I discovered 6 unrecorded items, bringing attention to a potential scheme where the cashier intentionally underscanned items for personal gain. I am willing to pay the difference for the unscanned items and applicable taxes, but I urge a thorough investigation of this concerning behavior to prevent future incidents of theft.

I visited the store on Wesley Chapel Rd in Decatur, GA, looking for a specific bottle on the top shelf. I asked the manager, Clay, for help but he seemed unwilling and directed me to the wrong aisle. When I clarified which bottle I wanted, he became argumentative and unhelpful. He even tried to cancel my order at checkout. The manager's behavior was rude and unprofessional. He provided a number for complaints as if nothing would be done. This incident happened on August 29th around 11 am. I tried calling customer service but was on hold for over 2 hours with no assistance. I would like to address this matter further. Thank you, Nora C. [redacted].

Today, I faced an issue at the store located at 1080W Patrick St Ste 3C Frederick, MD [redacted]. Despite being a coupon user for many years, the store manager refused to accept my coupons, stating a limit of 4 coupons per person. I am aware of the standard coupon policies, which usually restrict the number of coupons per product or specify limitations like two identical coupons. However, the manager was impolite, insisting on only allowing 4 coupons in total, regardless of the products. This made me feel discriminated against as a coupon user. Despite enjoying shopping at this store previously, this experience has left me hesitant about returning.

I am writing to express my concerns about the new distribution center being constructed on Klosterhoff Road in Rosenberg, Tx. The location of the center directly impacts me, my family, and our neighbors financially and emotionally. The constant traffic and noise from trucks will disrupt our peaceful country living that we have enjoyed for 27 years. This decision was made without our input, and it is causing us significant stress. As a breast cancer survivor, maintaining my health is crucial, and this situation is becoming unbearable. Unfortunately, we have decided to sell our home due to these issues. Our neighbors are also being affected, with some already being bought out. The disruption is causing turmoil in our family, with our son and daughter-in-law considering a job relocation. The influx of trucks has also hindered our ability to sell our home, despite numerous showings. We have listed our property at a lower price in hopes of a quick sale. I humbly request that your executives or employees consider purchasing our home. You can find more details about the property in the link below. Your assistance in sharing this request with the appropriate individuals would be greatly appreciated. Thank you for your time and understanding. Respectfully, Theresa L. [redacted] [redacted] Klosterhoff Road Rosenberg, Tx [redacted]

On August 31, [redacted], I made a purchase of $28.30 at the Dollar Tree located at [redacted] W. Henderson Ave. in Porterville, CA. Dollar Tree is a store I've always enjoyed shopping at. During this visit, one of the items I bought was a spray bottle with a trigger. After filling it with water, I found that the spray mechanism was not working. On Labor Day, I went back to the store to exchange it for a functioning sprayer. Unfortunately, I was informed by a Dollar Tree employee that they could not exchange it because the item had been used. I tried to explain to them that the issue was only discovered after filling it with water, but they still declined the exchange, citing the no returns/exchanges policy for used items as stated on the receipt. Having worked in retail for 17 years, I believe it would be common sense to allow an exchange in such a situation. I kindly request that all employees be educated on the importance of customer relations. There is a 99 Cents store nearby, but I do hope for a positive resolution from Dollar Tree. Thank you for your attention, and I am eager to hear back from you.

My experience with DG has been a bit of a mixed bag. I've encountered trouble with a clear spray paint from Sherwin Williams/CSG AEROSOL. Using the clear enamel about 80 times has often resulted in unwanted white splotches on my finished items, a problem that's been recurrent. My initial complaint was somewhat overlooked and never thoroughly investigated. Subsequently, I expressed my concerns and received some attention from a merchandising member, although the follow-up was lacking. Speaking with Mike from CSG Aerosol left me dissatisfied, so I escalated the issue to his Supervisor, Jose, who was receptive and understanding during our conversation. I'm seeking copies of my receipts, sent to my email and phone, as proof of purchase for the product in question. I hope to convey that the discontinued product's ongoing issues are not due to my usage error. I've supplied some receipt details through an online contact form, aiming to emphasize my loyalty to Dollar General despite moments of doubt.

I placed an order (#EC[redacted]8) on Aug 9, [redacted], and waited a long time for it to arrive. Unfortunately, one of the 10.5” plates was broken when it finally did. I contacted Dollar Tree, and after a pleasant conversation with a representative, they assured me a replacement would be sent. However, despite multiple follow-ups, I have not received any updates or the replacement. My recent call with Dreena was frustrating as she interrupted me and then the call got disconnected. Marcus, who I spoke to afterward, was not very helpful initially but improved once I mentioned Dreena's name. The lack of tracking information for the replacement order is concerning, and the customer service experience has left me disappointed. I hope Dollar Tree management addresses these issues and prioritizes respectful and attentive service for all customers. Thank you for your time. - B. Sing