Discord App Customer Service Issues

Dear Discord, I unintentionally viewed NSFW content on certain servers without realizing it was against the rules, resulting in the disabling of my account. I sincerely regret my actions and promise not to repeat the mistake. I kindly request that you reconsider banning my account as I value the friendships I have made on the platform. Discord means a lot to me, and losing access would be devastating. I am hopeful that you can provide assistance by connecting me with an admin or support staff member for further guidance. Your prompt response would be greatly appreciated. Thank you for your attention to this matter. Regards, Brett Zhang

Dear Discord Support, I am reaching out regarding my disabled account, and I want to assure you that I will be more careful in the future. While using a bot named Lawliet, there is a feature that allows a Reddit feed to be displayed in a specific channel. During the process, I encountered a post without an embedded image. When I clicked on the link to view the Reddit page, it redirected me to a Discord server named “13-17 teens” without the usual safety pop-up for external links. Feeling uneasy about the server, I promptly left but returned with the intention of reporting it. However, I got logged out unexpectedly and found my account disabled when I tried to log back in. In the future, I would like to know if there is a way to report such servers without having to join them. Thank you for your attention to this matter. I appreciate the swift action taken to address such issues. Best regards, Seishiro#[redacted]

I am having trouble accessing my Discord account. When I enter my phone number and password, it asks me for a phone verification code. After verifying, it prompts me to claim the account, even though I have already claimed it. As a result, my old account has been wiped clean, and I am left with a new account that has no contacts or conversations. When I try to join servers with this new account, I am blocked because my email is already associated with another account. Since I can't access my old account, I need assistance from Discord to resolve this issue promptly. I rely on my account for work and urgently need access restored.

Dear Sir or Madam, I am resubmitting my request with the correct email address linked to my Discord account. My account was disabled because of suspicion of "raid." If it seemed like a raid, I sincerely apologize. I would like to continue using your wonderful platform. Thank you for considering my request. I hope to return to Discord soon. Additionally, I purchased a Nitro subscription on 18/04/[redacted] for my new server's 2 boosts. I was suspected of using bots or raiding because I advertised to invite new people to my new server. I will not do this again. I wish to reactivate my account. Email address linked to the account: [redacted] Discord account name: LAXP40#[redacted] Sincerely, waiting for your response.

My Discord account was unexpectedly disabled approximately 3 or 4 days ago without receiving any email notification explaining the reason. I have contacted support multiple times but have only received automated responses accusing me of violating the Terms of Service, which I have not done. Additionally, I still have an active Discord Nitro subscription linked to that account. I would appreciate assistance in resolving this matter and having my account reinstated.

I recently had my account disabled for being in a server that got banned. I didn't realize my actions were so serious, and now I've been notified that my account will be permanently deleted. The server focused on individuals with eating disorders and didn't allow those without such disorders to participate. It was a space where many of us with similar struggles could find support. I want to clarify that I never promoted anorexia, was not a moderator, and was new to the server. It's possible that the server was reported by someone we removed for promoting harmful substances. Even though I can understand why discord views the server as potentially harmful, I won't be involved in similar servers moving forward. While I believe a permanent ban is excessive, I have learned from this experience and won't repeat the mistake. I really need access to my account because it connects me with everyone I know and contains important school-related information. Thank you for your help.

Subject: Account Issue - Need Help Hello, my account is under the name [redacted] I'm reaching out for assistance regarding recent billing issues with Discord. My name is Brian Rogan, and I have been a loyal Discord user since [redacted]. Last month, I noticed multiple unauthorized charges for the Nitro service on my credit card. I promptly disputed these charges with my bank, as I only expect one monthly payment. I suspect my account might have been compromised, as this has coincided with problems on my Facebook account as well. I appealed to Discord, and they reinstated my account temporarily. However, I am currently facing a ban again without any clear explanation. I am concerned about the security of my account and would like to resolve this matter promptly. If anyone can provide insight into what might be happening, please contact me at [redacted] or through email at [redacted] Thank you for your attention to this urgent issue.

My email address was hacked and subsequently deleted, giving the hacker access to my Discord account. The hacker changed the passwords for both my email and Discord accounts. I immediately contacted my email provider within 30 minutes of the hack, but assistance was only provided after 3 days. Unfortunately, they were unable to recover the account or create a new email with the same name. Therefore, my email address ([redacted]) no longer exists. Despite reaching out to Discord support and even escalating the issue to a supervisor, I have only received a standard response reiterating their strict protocols for hacked accounts. I have requested alternative verification methods, mentioning my multiple linked accounts (Steam, Origin, Epic Games), but these requests have been denied. The hacker has left all groups, potentially utilizing my account as a bot or selling it, making it challenging for me to prove ownership or take any action. I am uncertain about how to proceed in this situation. Regards, Daniel

I created a server for fellow gamers to group up for the new game release. I sent invites through the game's Discord, ensuring everyone that joining didn't require scanning any QR codes or sharing personal information after being hacked before. Despite sending all invites manually and proving the server's innocence to doubtful players by live voice chatting and showing around the server, I got banned by Discord. They accused me of spamming and self-botting, even pointing to a server they considered malicious that I visited after being hacked once. I appealed the ban, but Discord insisted I violated terms I didn't. After a day's ban, I explained the situation to find myself banned again an hour later for the same reason, which was perplexing as I hadn't interacted with new servers or messages. Resetting my password briefly restored access before locking me out again, leaving me feeling helpless.

My account has been banned, but I haven't been provided with a clear explanation. The responses I received appeared to be automated without specifying the reasons behind the ban. I am uncertain whether it was due to joining a GitHub-linked server briefly for information or using my account to share Docker container logs with my private Discord server. I assure you there was no intention to violate any terms, and I have ceased these activities. The Docker logs have been stopped, and I will refrain from swiftly joining and leaving servers in the future. I am seeking assistance from a human representative to review this situation thoroughly. Thank you, Philip Mooney.

I have been trying repeatedly to appeal my account that was disabled on 09/08/[redacted] (American format = 08/09/[redacted]). My Account Information: Username: SenselessPuppy#[redacted] Linked Email: [redacted] Phone Number: +61 [redacted] Discord allows a 14-day appeal window, but I have been struggling for 7 days without progress. I continue to receive automated responses. I am seeking human assistance as the current support is not helpful. I am facing challenges in resolving this matter and fear I may resort to reopening a chargeback case with PayPal to reclaim my funds. Despite cancelling prior chargeback attempts, I am still without account access and receive inadequate explanations for the account suspension. -Zane

My account, @TheRealHedgehogSonic#[redacted], has been hacked. It's concerning that someone is using it to trick others into testing a game, leading to them also being hacked. I have been trying to get help for over a day and haven't received any assistance from the staff. The situation is incredibly frustrating as I seem to have lost control. The issue began when a previous hacker appeared at the top of my DM list without sending any messages. Unable to load any of the messages, I initially thought the account was banned, but then unfamiliar servers started appearing in my server list. I was unable to leave these servers, leaving me feeling trapped. Some DMs would not load at all, preventing me from contacting friends for help. Eventually, I was unexpectedly logged out of Discord again, with no means of logging back in. I tried the Forgot Password feature and 2FA, but they were not helpful.

Hello, I am writing to you because I am having an issue with my Discord account. To start from the beginning, I have two accounts that seem to be connected in some way. Unfortunately, one of these accounts was hacked after I accidentally clicked on an inappropriate invitation link on a streamer's server. This morning, some friends informed me that they received the same link from my account, which was also posted on various servers I am in, so I tried to open Discord. Upon starting it, I received a message about two-factor authentication. After trying to set it up, I received an error message. I then clicked on Sign Out and tried to create a new account with my Yahoo email, but it also required two-factor authentication. Eventually, I realized I have a second account linked to my phone number, which works, but if my hacked account gets banned from a server, my second account is banned too. This indicates that these accounts are somehow linked. Since I am stuck and not ready to delete any accounts yet, I am turning to you for advice.

I have been receiving emails notifying me of unauthorized login attempts on my Discord account. Despite my attempts to change the password after the first two alerts, I am unable to access my account. I need assistance regaining access to my account to secure it and prevent further unauthorized access. Thank you, Pam Poore Nadeau. [redacted] [redacted]

My account was compromised following an incident where I was asked to test a game by an individual I hadn't been in touch with for some time. They claimed it was on behalf of a friend looking to start a career in game development. After downloading what I believed was a setup file from the link provided, I experienced a crash on Discord and found myself unexpectedly logged out. Attempts to log back in were met with difficulties, including the activation of 2-factor authentication which I hadn't previously enabled. Despite trying to reset my password, access to my account has been blocked since 2/19/[redacted] under the username Syforce#[redacted]. Subsequent warnings from friends indicate that the hacker is targeting others using the same approach. I have learned of another victim who managed to regain account access faster than me. The hacker has also misused my account to make false requests unrelated to the original breach. I am eager to regain control of my account, preferably by disabling the 2-factor authentication or, if necessary, by temporarily suspending the account to prevent further harm.

This morning, when I opened the Discord app, I noticed a notification in my private messages, but there was no actual message or notification visible. I've tried updating the app, restarting my device, and checking my inbox, but nothing has resolved the issue. I would appreciate it if any staff members could assist me in finding a solution to this problem. Thank you.

Hello, I have lost access to my Discord account as I cannot recall my password and no longer have access to the associated email address. The email linked to my Discord account is [redacted], and my Discord ID is snuggly#[redacted]. I kindly request assistance in recovering my account by updating the email address. You can reach out to me at [redacted] Thank you for your assistance. Regards, Pierre Chapotot

I was part of a fairly large community of friends that enjoyed dark humor. The server was private and exclusive to its members. Unfortunately, my account got disabled due to my association with the others. I want to clarify that I never engage in bullying or harassing behavior and have not violated any terms of service apart from this incident. Although I comprehend the caution being exercised, in my three years of using the app, I have never received any prior warnings. My main goal is to continue enjoying activities like playing DND, watching league matches, and sharing jokes about Minecraft and DND.

My Discord account got disabled while I was on a call with my friends. I received a response from Discord Trust and Safety after 7 days stating I violated TOS due to moderating a server allowing teen dating. I had minimal activity in that server and was unaware of any violations. I've never faced this before and am hoping to have my account reinstated as I am innocent in this matter.

Hello, my name is Rafael, and my Discord username is LionOfJudah#[redacted]. Yesterday, I encountered difficulties when attempting to join a voice call. My device continuously displayed a "connecting" message. I attempted troubleshooting steps like restarting my internet connection, re-installing the app, and logging out of my account, but the issue persists. This problem is new to me despite using Discord for many years, and I suspect I might have inadvertently triggered it. I am seeking assistance in resolving this constant "connecting" issue when joining voice calls.