Dick's Sporting Goods Customer Service Issues

On April 5, [redacted], I bought a new Easton baseball bat for $[redacted]. Unfortunately, it cracked in half. When I inquired about the return policy at the store, I was informed that due to opening the bat, I needed to contact Easton directly. It took three days for someone to handle my claim. This situation is challenging for me as I have a limited income, and my son's baseball team is in the championship playoffs. It is disappointing that your store does not support the products it sells. This seems unjust to me and especially affects a child who now has to go without his equipment. We have been loyal customers and have spent a significant amount at your store, but we may need to find a different place to do business. The situation reminds me of a TV commercial where the warranty ends as soon as you drive away. I am very frustrated with this experience.

I recently purchased clothing from your store, but unfortunately, ink tags were left on two of the items I bought. One ink tag was on the Adidas track pants, and another was on the Nike sweatshirt. Furthermore, I specifically asked if the second pair of Adidas pants I purchased was size XS, as indicated on the hanger, and the employee confirmed it was. However, upon getting home, I discovered they were actually a size small. I drove for hours in a storm to buy these items, so it's disappointing that these mistakes were made. I appreciate that at least one ink tag was removed, but the overall experience was frustrating due to the inaccuracies and oversights.

I have been trying to reach customer service without success. After five failed attempts where I waited 25 minutes each time only to have the call disconnected, I sought help through live chat due to issues with the website during a sale. The agent promised I could get the items at the original sale price with an additional 10% off in-store. Today, I visited the store and managed to purchase one item in stock but encountered difficulties when trying to order the out-of-stock item online at the agreed price. The manager couldn't apply the discount, instructing me to contact customer service for assistance.

I would like to request my product at the originally quoted price and reimbursement for the time I spent trying to resolve this issue. On Friday, I attempted to make a purchase online but the website was down for several hours. After contacting live chat, I was informed that I could still receive the Friday price. Subsequently, I visited my local store for over 30 minutes, without success in getting the price corrected even by the manager. I was advised to contact customer support. Furthermore, I urge the phone representatives to maintain professionalism by not hanging up on customers and using appropriate greetings as this is customer support.

I've made 5 phone calls and spent over 30 minutes on hold each time with no success as the calls were disconnected as soon as someone picked up. I was trying to place an order on Friday when the website was down. They promised a 10% price match at my local Dick's store, but I didn't receive that discount. I did manage to get the price match on one item they had in stock. However, the other item was not available for a price match. The manager at the store couldn't adjust the price for the unavailable item and suggested I contact customer service. At this point, I'm frustrated with the whole process. It's frustrating to have to go through all of this trouble for a simple item, especially when I don't want to pay the current price due to the website issues.

I visited the Field & Stream section of Dicks Sporting Goods located in Katy, TX on 12/7/19 at 2:30 PM. An associate named Sam ignored my presence and assisted other customers who arrived after me, multiple times. The first time, it was not a problem, but it became unacceptable when it happened again. He walked past me without acknowledging my presence. It seemed like he was uncomfortable with American Blacks. I would like to file a complaint and request that Dicks retrain Sam on proper customer etiquette to prevent this from happening to customers of color in the future. -Jesse J. [redacted] [redacted]

During my recent visit to the North Myrtle Beach store, I had a concerning experience I feel compelled to share. While purchasing a tri-fold stool marked at $9.99, it was rung up at $12.99 at checkout. The employee, Jason, and I went to verify the price at the display location, finding it indeed marked at $9.99, although it was a different brand than Field and Stream. Despite my willingness to go ahead with the Field and Stream brand, Jason insisted they were not the same due to color differences. After a heated exchange where inappropriate language was used, I requested to speak to the manager. The situation escalated further as Jason continued to behave unprofessionally. The store manager intervened, but the situation left me feeling threatened and unsettled. I believe such behavior towards a customer is unacceptable and should be addressed promptly by the store management.

I am extremely disappointed and appalled by my recent experience with an order I placed for sneakers. Upon arrival, both pairs were used with dirty insoles and bottoms. After reaching out to Dicks through chat and then speaking with a supervisor due to an error, I received a price adjustment and a new pair. To my surprise, the replacement pair also arrived in a used condition. This repeated issue of receiving used items is unacceptable, especially when it comes to footwear orders.

I've been having trouble completing my order on the website as it keeps redirecting me to my cart. After chatting with a customer service representative on Dick's Sporting Goods site, I was informed that I can finalize my order by calling customer service. The representative also added a 10% discount to my order using a coupon, something I had struggled to do on my own. Now, I just need to provide my payment details to complete the transaction.

Yesterday, I attempted to place an order online, but the prices did not match what I had seen previously. After unsuccessfully trying to call, I revisited the website today, but the pricing issues persisted. I waited until after work to contact customer service. Unfortunately, I was kept waiting on hold for over an hour. Eventually, I spoke with a customer service representative who declined to provide her name and provided poor service. Despite my request, she did not share her name, instead informing me of a 30-35 minute wait for a supervisor. After another attempt to acquire her name, she put me on hold again. I hope my feedback is reviewed for quality assurance. This staff member requires retraining as she lacks an understanding of the importance of customer service. I am still on hold, with a total hold time of 2 hours. I hope to connect with someone who can assist me in placing my order at the correct price from yesterday.

Dear Sir/Madam, I recently bought my son a Schwinn bike for nearly $[redacted] on sale. He has used it only five times and encountered issues four times. The tire deflated three times, with a plastic flap on the tire suspected as the cause costing an additional $75 to fix. Yesterday, the chain came off during his ride. This purchase has been disappointing, as my son is now reluctant to ride this brand-new bike due to the frequent issues. I am seeking assistance with either an exchange or a full overhaul of the bike, ideally with a guarantee for its performance. Your help with this matter would be greatly appreciated. Best regards, Jacqueline Estevez P.S. The order was placed under Erik Estevez, and we bought two bikes together, with the other one functioning well.

It has been over two months since my grandpa purchased a pair of Nike [redacted] VAPORMAX Flyknits size 11 for me. Despite numerous emails and calls, I have not received the shoes. Balram Yogi, a customer service manager, promised to send them two days ago, but I have yet to hear anything. I urgently need these shoes that my grandpa bought me before he passed away. Please, I have been patient for far too long, and I just want what I am owed. The new email for correspondence is [redacted] Please send the shoes to [redacted] 31 1/4 Rd Grand Junction, CO [redacted] as soon as possible. Your prompt attention to this matter would be greatly appreciated. Thank you.

I have been waiting for the Nike VAPORMAX fly knits my grandpa purchased for me for 2 1/2 months. The customer service experience has been terrible. The shoes, which my grandpa paid $[redacted] for, are now selling for $[redacted]. I have spoken to different customer service agents, including Balrami Yogi and Judy, who have been unhelpful and rude. I have been promised multiple times that the shoes would be sent to me, but nothing has arrived. It has been emotionally difficult as this is the last gift from my late grandpa. It is frustrating that despite daily messages since early December, the issue remains unresolved. I am requesting the shoes to be sent promptly, along with a gift card as compensation for the poor treatment I have received. My address is [redacted] 31 1/4 rd, Grand Junction, CO [redacted]. I really hope this can be resolved soon.

Hello there, I want to share my recent experience purchasing a Bowflex M6 from the Redding, CA store. I reached out to the manager, Josh, due to health reasons and the current COVID situation. We discussed the Bowflex compared to the Sole Elliptical as a replacement for our broken Elliptical from Dick's. After purchasing and attempting to assemble it, we found it too large and difficult to use, causing discomfort and back pain. When I contacted Josh to return it, I was informed it must be in the original box, which we had to discard. We were hoping to exchange it for a Sole Elliptical, as recommended by Josh. I kindly request assistance in returning the Bowflex and arranging for a new Sole Elliptical. Your help in this matter would be greatly appreciated. Thank you for your understanding. - Suzanne Risinger

I recently purchased a Field and Stream Shadow Caster kayak from someone who received it as a gift. Unfortunately, the kayak's front storage hatch latch is broken, and I am having trouble getting assistance from customer service. I've tried chatting with two service representatives, one of whom abruptly ended the chat and the other requested a receipt which I don't have. I also sent three emails without any response. I am now seeking guidance on where I can purchase a replacement latch. I appreciate you taking the time to read my message, and I hope to receive a helpful response soon. Thank you.

On 6/14/21, I contacted the San Luis Obispo Dick’s Sporting Goods store and spoke with Andrea, who I was informed is the manager. I discussed a pair of steel toe Timberland Boots bought on 6/13/21 at around 3:45 p.m. The following day, my husband, Mike, wore the boots to his new job, only to step on a large tack that punctured through the heel and caused him pain throughout the day. Despite submitting a claim and sending photos of the purchase receipt and the damaged boots to Andrea's personal number, [redacted], I have not received any response as of 6/15/21 at 4:30 p.m. I am hopeful for a resolution that compensates him for this unfortunate incident. Thank you. - A. Luque

I was recently terminated from my position at Dicks Sporting Goods at 5 pm yesterday. I had a 10-hour shift and, according to New York State law, was entitled to take either 2 half-hour breaks or 1 hour break. I decided to take the 1-hour break, informed my CSS, and returned from the break 1 minute early. However, I was told that this lateness back from the break contributed to accumulating enough points for termination. Even though I had taken 1-hour breaks before when scheduled for over 10 hours. Following this incident, I was cautioned by the head manager, Adam, about potential termination if I had one more call out or was late. I arrived at work 15 minutes early and even worked while sick to avoid calling out. I believe that I followed NYS law regarding breaks and should not have been penalized. Additionally, I have concerns about a coworker with multiple complaints, including complaints from me, and the placement of minors at the store entrance, among other issues. I would like to discuss reinstatement and address these complaints with someone.

I ordered the Battle Adult Finally Rich Receiver gloves in Black, but received the white ones instead. Our team requires white gloves. I contacted customer service, and they assured me the correct gloves would arrive by November 12. To my disappointment, they did not show up. The order number is #[redacted]6. I am frustrated as tonight is our playoff game, and I cannot track the package. The message indicates that the order does not exist. I am unable to take phone calls at the moment. Could you kindly provide an email or text update on the status of my order? Thank you.

I bought a jacket as a Christmas gift for my daughter, but unfortunately, I input the wrong shipping address during checkout. The package was sent out, but the FedEx driver couldn't find my daughter's apartment. I spoke to FedEx, and they said I need to contact Dick's Sporting Goods to update the delivery address. I'm more than willing to cover any additional shipping fees or charges. Here are the corrected shipping details: Incorrect Shipping Address: Mary Um [redacted] W Town And Country Rd Ste [redacted] Orange, CA 92[redacted] Correct Shipping Address: Mary Um [redacted] Town And Country Rd Unit [redacted] Orange, CA [redacted] Any help with resolving this issue would be greatly appreciated.

I placed an order for 2 Stealth Cams on November 29, [redacted]. The delivery was supposed to arrive by December 4th, according to the tracking information. However, the package has been out for delivery since then, and I have yet to receive it. This was intended as a gift for my son-in-law who is in the military and has already returned. I am extremely frustrated by this delay. Even though I was aware of the initial delay mentioned during purchase, the package has been stuck at the Rockford, IL FedEx location since December 4th. The tracking still shows it's on the truck as of December 8th. I will not be ordering from your company in the future, as I could have received the item on time from another company.