Dick's Sporting Goods Customer Service Issues

On December 19, [redacted], I ordered two t-shirts from the University of Michigan with express delivery to arrive before Christmas. However, I noticed that my bank account has been charged double the total purchase amount. The order was for $67.32, but I have been billed $[redacted].60. I am requesting an immediate refund of the overcharged amount. I am looking forward to a prompt resolution or clarification regarding this matter. Thank you, and Happy Holidays.

I purchased the Sole F80 treadmill for my wife last Christmas. Due to a leg injury, she was only able to walk on it slowly at an incline for several months without any issues. Recently, she started running on it, but the belt keeps shifting from left to right, causing it to scrape the sides. Following the manual, I tried tightening the belt, but it still moves. Upon further inspection, I noticed a large gash in the elevation pump cover, even though I haven't removed the cover before and the treadmill has only been lightly used. The belt won't stay centered, resulting in it damaging a plastic cover while my wife was running. This product seems to be defective despite my efforts to troubleshoot as advised. I'm frustrated with this expensive purchase and disappointed in the quality of the treadmill.

I purchased two pairs of sneakers on the last Wednesday in June - one pair of Brooks Glycerin and one pair of Hoka, totaling $[redacted]. I've always loved Brooks, so the fit was perfect. When I tried the Hoka at home, they felt great, but unfortunately caused a lot of pain in my lower back during my run. When I tried to return them to the Aventura store, they refused to give me a credit. I wish they had been more accommodating considering I'm a loyal customer and prefer shopping local. I work in retail myself, so I value good customer service. I decided to share my experience here, hoping for a better resolution. Thank you, J. B. Email: [redacted], Phone: [redacted].

I recently received an email from Dick's Sporting Goods Stores about winning a YETI Hopper M20 Cooler. The email urged me to act fast due to limited prizes. After clicking a link, I was taken to a survey on my shopping experiences with Dick's, a store I hadn't visited in five years. Following the survey, I was asked to provide my name and shipping address. The final step involved entering my credit card information for a $4.95 shipping fee. Unfortunately, the websites I was directed to are now inaccessible, and I've since had to replace my credit card after it was compromised four days later.

Providing the above information serves three purposes. Firstly, it enables GetHuman to search its database for a specific guide to help you resolve your issue with Dick's Sporting Goods. This may offer solutions without needing to contact customer service. Our guides are based on the information supplied, which also assists us in determining future guide topics. Secondly, inputting this information generates a public page detailing your problem with Dick's Sporting Goods. This page can be shared with the company or other customers to seek assistance. Upon resolving the issue, you can share your solution for others to benefit from. The links sent to your email allow you to modify or remove the public page at any time.

I would appreciate a phone call at [redacted]. I spent over two hours last night trying to order a pair of sweats and a t-shirt through chat without success. I got disconnected twice. I am concerned about being charged for incomplete orders. Being 76 years old, I had an experience of being hacked out of over $1,[redacted] on my bank card, and I am anxious it might happen again. I kindly request to speak with a real person from Dick's to clarify my orders and ensure I am not charged incorrectly. Thank you.

I was informed by FedEx that they had delivered the Hoka shoes I bought for my doctor. I waited a few extra days, hoping for a delayed package notification, but nothing arrived. Due to concerns about porch thieves in our neighborhood, I was worried about the delivery. Despite living in a nice area, we often hear about thefts on the news. When I reached out to FedEx, they seemed indifferent, insisting the package had been delivered and were about to end the call. The issue is these shoes are beyond my budget, but my daughter has been asking for them for two years. This was meant to be a special gift for her. I can't afford to spend another $[redacted] on a replacement when this situation wasn't my fault. What should my next steps be?

I have decided to stop purchasing men's pants from Dick's Sporting Goods due to their new policy regarding funding abortions for their employees. I cannot support a company that advocates for the termination of pregnancies. I believe it is important to respect and protect the lives of unborn babies. To those who receive this message, I urge you to reflect on the fact that you are alive today because your mother chose not to have an abortion. Regards, G.K. Mondello, Ph.D. Stoneham, MA [redacted]

Dear Dick's Customer Service, I have always been a loyal Dick's customer, especially for golf equipment and other merchandise. However, I recently had a disappointing experience when trying to apply for a Dick's Credit Card to earn extra points as a ScoreCard member under Jay Antonellis, L01HB23NDG7M. Despite having a credit score of [redacted] and 85% equity, my application was rejected without a clear reason. Waiting ten days for the results means I will miss out on the promotion. I suspect there may have been an error in the information provided by the clerk at Dick's. This rejection, at 77 years old, is a first for me and has left me feeling hesitant about making future purchases at Dick's. Regards, Jay Antonellis Landline: [redacted]-[redacted]-[redacted] Cell: [redacted]

On December 16th, I signed up for Dick's emails to get a 10% discount as a new subscriber. I received a confirmation message saying an email would be sent shortly. After not receiving any emails in 24 hours, I tried again with my school email but faced the same issue. Contacted customer service via chat, and was informed it could take 2-4 hours to receive the email. Despite multiple attempts, no emails arrived in my inbox or junk folder. Advised to place the order over the phone or through a secure chat form. Even used my husband's email with no success. On December 19th, when I contacted customer service by phone, was told they were unaware of any technical problems but were unable to assist without the confirmation email. They recommended completing the account setup, stating they couldn't proceed without the email, which I'm still waiting to receive.

I was surprised to notice my balance had increased. Upon reviewing my account activity, I discovered 4 unauthorized charges. Contacting the provided phone number, I confirmed the charges but did not make these purchases. Despite the customer service representative claiming the items were delivered, I never received them. Suspecting my card has been compromised, I am requesting its immediate cancellation, opting not to have it replaced. I will diligently repay any outstanding balance. For future transactions, I will solely rely on my bank debit card or cash, especially when shopping at DSG (especially during sales!). I kindly request a refund if possible. Thank you.

My son was gifted an Under Armour shirt in a color he doesn't like, so I tried to exchange it at the store today. They mentioned without a receipt, they could only refund me the lowest price in the last three months, which meant I had to pay the price difference for a shirt in a different color. Surprisingly, the original tag price was $40, but the same shirt on the rack was marked down to $31. At the register, they offered me only $3 for the new shirt, which seemed unfair. It's hard to believe the UA shirt ever sold for $3 when it was labeled at $40. Also, as gifts rarely come with receipts, it's disappointing that I had to pay an extra $28 just to exchange the color. I'm now stuck with a shirt my son won't wear or a $3 credit towards a shirt he wants. This is not a customer-friendly policy at all.

Dear Dick’s Sporting Goods Customer Service, I am a loyal customer, Linda Matienzo, reaching out regarding a recent visit to your Arrowhead mall location in Peoria, Arizona. My son Nathan purchased a mountain bike on sale for $[redacted], originally priced at $[redacted]. Unfortunately, after minimal use, the gear broke due to a defective fork, not misuse. We were disappointed when the employee initially blamed my son for the issue. While the employee later acknowledged the bike's defect, they only offered a repair, which we declined. We believe that a defective $[redacted] bike, brand Aggression, should qualify for a refund. We are simply looking to return the bike and receive a refund based on the situation's circumstances. The transaction number is T-[redacted] A-[redacted]. Thank you for your attention to this matter. Best, Linda Matienzo

Order Number: [redacted]4 | Order date: December 15, [redacted] I returned a shirt at the Dick's Sporting Goods store in Athens, GA, as I needed a larger size. The store did not have the size in stock, so they issued a refund on a gift card. The staff used the gift card to reorder the shirt, but today I received an email stating the order was canceled due to item(s) being unavailable. The email stated, "Oh no! We had to cancel part or all of your recent order." I have not been charged for the unavailable item(s), and any Rewards used will be refunded. The canceled item was a Nike Men's Georgia Bulldogs Grey Football Sideline Victory Dri-FIT Polo. Unfortunately, the gift card was discarded after it was fully utilized for the replacement order. Now, I am left without the gift card or a refund. I hope to resolve this by looking up the original order and receiving a refund to my card.

I represent a soccer club, Legends FC, in Norco, CA, and we aim to promote our upcoming recreational league by setting up a pop-up booth in front of Dick's Sporting Goods. We'd like to engage with families passing by, distribute flyers, and create awareness about our league. We are considering setting up the booth at the Dick's locations on Limonite and Grand Avenue. Our setup would include a table and canopy for our team to pass out flyers to interested customers. We kindly request more details on the process and whether this activity aligns with your guidelines. Your prompt response would be greatly appreciated. Thank you for your consideration.

I received an email today informing me that my grandson's wristbands were delivered to my daughter's house, but they were not received. The address was correct. Just three days ago, my other grandson's tee ball cleats were delivered without any issues. We have been loyal customers of Dicks for many years and have always had successful deliveries. However, when I attempt to track the delivery, the page won't open. This has happened with the cleats as well. The order number is #[redacted]3, placed on March 15, [redacted], and it was marked as delivered on Tuesday, March 21, [redacted]. My 12-year-old grandson is eager to get his wristbands for spring baseball. As a retired high school football coach from Oklahoma, I frequently buy athletic gear for our grandkids from Dicks. This is the first time we have encountered an issue like this. Can you please investigate this matter? Sincerely, Coach Kerry R.

Hello, I made a purchase on April 7, [redacted], and I was charged $[redacted]. I received the confirmation email with the details of my purchase. However, on April 8, [redacted], I was charged a second time for $[redacted].97, and now there's a pending balance on my account. I didn't receive a confirmation email for the second charge and have no proof of purchase for it. I'm confused about why I was charged again. I would really appreciate your assistance with this matter. Thank you.

We purchased a basketball and a t-shirt online, but they were shipped to our previous address because our PayPal information was not updated. After contacting customer service, they arranged a refund. However, when we reordered, the items were once again sent to the old address due to the PayPal issue. After additional communication with customer service, they provided us with a complimentary basketball and t-shirt, but the basketball received is a women's size 6 instead of the size 7 we require. We are wondering if it's feasible to return the basketball in-store, considering it was received as a free item. Thank you for any guidance you can provide.

Order #: [redacted]7 Hello, I was informed that since I was only two days past the 90-day return period for this item (size 6, keeping one), I could return it to a store. Unfortunately, the nearest store refused to accept the return. I feel disappointed by the misinformation provided by your customer service, resulting in a wasted trip. Kindly provide a return label for free shipping for the return of one of the two items in this order. Alternatively, please credit back the original form of payment or offer compensation as a gesture of goodwill for the inconvenience caused by the inaccurate information.

I am requesting a careful review of the transaction video involving my $80 gift card at a Dicks store. I believe an employee may have stolen it. Unfortunately, the store management did not provide the employee's name or show me the video. They were adversarial and unhelpful. I am disappointed that my concerns were not taken seriously. The manager, JaJuan, at the Clackamas Town Center store in Portland, OR, was disrespectful and dismissive. I am willing to share more details with Corporate if needed. I felt unheard and disrespected. I am Donna Rivers, and the incident happened on May 14th in the afternoon. I am concerned my complaint will be ignored if store managers behave this way.