Delta Airlines Customer Service Issues

Dear Traveler, We regret to inform you that there have been changes to your flight schedule affecting your upcoming trip. Not to worry, we have taken the liberty of rebooking you on alternative flights outlined below. Your new itinerary may not fully suit your travel needs, so please review the following options available to you: - Explore other flight choices, which may not incur additional fees, by clicking on "Change Or Add Flights" above. - If you require further booking support, feel free to contact us via direct message to connect with a Reservations Specialist. - For travelers outside of the U.S. seeking assistance, please refer to the country-specific Delta Reservations phone number in the Help Center for Additional Assistance. - Should you decide to cancel your trip, select "Need To Cancel?" at the top of the page to assess your cancellation options. We appreciate your understanding and cooperation during this adjustment period. Safe travels, [Initials]

Hello, my confirmation number for the flight was GWH4T2. Originally, I was booked on flight DL16 from DTW to LHR on July 19, but it was canceled without explanation, and I was rebooked on VS104 from ATL to LHR on July 20. This change disrupted my entire schedule in London and caused me to incur several financial losses: 1. I had to stay an extra night at the Grand Rapid hotel, costing $[redacted]. Please see the hotel bill for reference. 2. The delay resulted in a no-show fee for my car rental in London, amounting to GBP102. Please refer to the car rental contract and deduction message for details. 3. Because of the no-show, the original rental car booking was canceled, and I had to secure a new car rental on short notice at a higher price. The price difference is GBP142. Attached are the car rental contracts for verification. I am seeking compensation for these losses and any additional reimbursement that may be applicable. Your assistance in this matter is greatly appreciated. Thank you.

I bought two first-class tickets to Philadelphia for August 11, [redacted]. However, while making the purchase, I encountered numerous issues on Delta's website. I tried five times before successfully completing the purchase. Throughout this process, the ticket prices increased, and my bank mistakenly flagged the transaction as fraud, which never occurs. I ended up spending an extra $57 due to these difficulties, which were not a result of any error on my part.

I am Ralph Osuna. Unfortunately, my bag did not arrive at Ontario airport this morning as planned. Our initial flight was postponed twice and eventually canceled due to a pilot problem. Upon arrival, I visited the customer service booth and provided my contact details, including my phone number, email, and address, to have the bag sent to me. However, I have yet to receive any notification. After checking online, I discovered that my bag was left at baggage claim #4 at 2:43 this afternoon. My claim number is [redacted].

I am disappointed by the treatment my wife received from an employee at the Rapid City, S.D. Airport. She was supposed to have wheelchair assistance indicated on her ticket, but the employee did not notice it, leading my wife to walk a long distance despite being very ill and in pain. When my wife asked for a wheelchair at the gate as advised, the same lady refused in a loud and embarrassing manner. Eventually, she was helped to board but was the last person to do so. This incident on flight DL405 at 5:30 a.m. was unacceptable, and I believe this behavior does not reflect well on your company. My wife is always respectful to others, and she did not deserve this treatment. I am upset and demand that this issue be addressed by management. A written apology from the employee is the least that should be done. This situation raises serious concerns, and I expect it to be taken seriously.

My fiancee is planning to bring their cat to the United Kingdom with all the necessary preparations. I am looking to book a flight from Portland, Maine to JFK Airport in New York, and then onto London Heathrow for the cat on the Cargo manifest. I am having trouble finding detailed information on how to arrange this.

On my recent trip to Michigan, I had to pay $30 for luggage, but the return flight charged me $[redacted]. I packed the same clothes for both flights and didn't make any additional purchases. The customer service agent was extremely rude when I accidentally stood in the wrong line, which turned out to be the self-service line. He scolded me for not reading the signs properly and had a very hostile attitude. Despite apologizing, he still processed my luggage but warned me about future mistakes. The agent's demeanor was unpleasant, especially when he confirmed the high price of my luggage without any empathy.

Hello, I am reaching out regarding my upcoming trip to Las Vegas from August 26th to September 8th. My booking number is JNNB8S. I want to address an issue with our return flight date, as we mistakenly booked it for the 8th instead of the 9th (confusing the timing as 12:45 am instead of pm). We have a hotel reservation until the morning of the 8th and intended to depart after midnight, which is not what we planned. Could you please assist us in changing our flight to September 9th without excessive fees? We are hoping to rectify this mistake promptly. Your help in resolving this matter would be greatly appreciated. Thank you for your assistance. Sincerely, Julia L.

Hello, I made a flight booking for myself and my husband on August 12 (Philippine time) from Detroit Metro to Pellston for a roundtrip from September 16-22. After completing the payment with my credit card and selecting our seats, the entire booking disappeared from my screen before I could save the confirmation number. I noticed a pending charge of $[redacted].6 on my credit card with authorization code [redacted] for the ticket price. I urgently need this flight but unfortunately do not have the confirmation code. Passengers: M. Victoria Irvine Donald Irvine

I believe I was overcharged for an additional checked bag. I checked the Delta baggage policy online, but I'm having trouble understanding the charges. To clarify, I had three checked bags in total - one for me, one for my son, and an extra one. Each bag was overweight by 15 lbs (65 lbs each) as we were flying internationally from RDU to KRS. Can someone help me calculate how much I should have been charged for the extra bag and the excess weight fees? Thank you.

Hello, I'm interested in buying travel tickets for my minor children aged 14, 12, and 7, who will be flying alone from Lagos, Nigeria, to Chicago, United States, in October. I would like to inquire about the pricing for this service and whether I need to buy the tickets before registering them. Additionally, I would like to know if it's possible for them to sit together during the flight since this will be their first international trip. Thank you, and I look forward to your reply. Best regards, Toyin Adeyemo

On August 1st, I boarded a Delta Airlines flight from Anchorage, AK to Seattle, which was delayed due to weather in Korea. Flight [redacted] was rescheduled to the next morning. Despite having an American Passport and qualifying for a 30-day visa-free stay in Korea, the Delta agent at the boarding gate prevented me from continuing to Korea. I had a return ticket booked for April 30, [redacted], on EVA Air flight [redacted]. I typically purchase a visa upon arrival, so this should not have been an issue. Unfortunately, due to the agent's mistake, I am left with a useless ticket and have lost $[redacted].50. Please reach out to me via email at [redacted] Thank you, Wayne F.

Después de escanear mis tarjetas de embarque, no me permitieron abordar el avión porque llegué tarde. Estoy con dos bebés, uno de 8 meses y otro de dos años. Me dijeron que vendieron mis asientos a pesar de que yo estaba presente. El vuelo partió a las 6 a. m. Ahora estoy en lista de espera hasta las 10 a. m. y, si no es posible, hasta las 4 p. m. He intentado llamar a varios números, pero nadie responde. Estoy desesperada y nerviosa con mis dos hijas y no recibo ayuda. ¿A quién puedo contactar para resolver esta situación?

Hello, my 90-year-old mother was supposed to travel with me to Orlando. She has many health issues, and now her condition has worsened. I would like to cancel her flight, even if I have to pay a fee, or change the passenger and destination. I am very concerned and cannot stop crying. I do not want to lose that money. Please help me. Reservation locator KYEUVH Airline locators DL/HZ2VW8 Passengers' information: 2 passengers Passenger: Zarela/Orbe Vasquez Passenger: Eva Isabel/Gallegos Orbe. Zarela is my mother. Please assist me. If you need a medical report or to change the passenger, I am willing to go wherever you suggest or to Brazil. Thank you.

I am a Diamond level Delta traveler and my SkyMiles number is [redacted]. I recently spoke with an agent regarding changing my flight from Athens to JFK on Friday to a connection through Amsterdam on Saturday. Online, I was quoted an additional $22 for the connection. However, after the agent checked with KLM, who operates the first leg of the connection, I was informed the charge would be over $6,[redacted]. The flight numbers are DL9639/DL47, and I have a screenshot showing the $22 quoted price. Unfortunately, I am unable to paste the screenshot here. I am disappointed with the discrepancy and cannot justify such a high cost for the change. I am seeking assistance to resolve this issue. Thank you.

Hello, I am Melissa Foxes. My receipt number is SR10SEP23. I recently flew from New York to Montego Bay, Jamaica, but I noticed that my documents may not be accepted. I am Italian, with a J1 permit to stay in New York, expiring on September 15th. I flew back to NYC on September 14th. I would like to confirm if my documents are valid for travel from the United States to Jamaica. Thank you for your help.

Hello, I am a Moroccan citizen with visitor visas for Canada and the Schengen Area. I had booked a flight from Geneva to Montreal with a stop in New York (JFK) as a visitor. Upon contacting customer service, I was informed that I require a transit visa for the USA, which I am unable to obtain online as a Moroccan citizen. Currently, I am on vacation in Switzerland. I kindly request to change my flight to one that stops in the Schengen Area (e.g., France), as I noticed this option is available on your website. My flight is scheduled for August 29, and I am seeking your prompt assistance as I need to manage my stay. Thank you, Meryem

I purchased a higher-priced ticket with Delta because it included the first checked bag, cancellation option, and seat selection. However, when contacting a Delta agent, I was informed I would need to pay an additional $30 for the first checked bag. Delta advised me to reach out to Priceline for assistance. After contacting Priceline, they redirected the problem back to Delta. It seems that neither party is taking responsibility for the issue. Despite having paid extra for the services initially, I am concerned that I will still be charged for the first checked bag without the services I already paid for.

Dear Sir, I am a customer who boarded your flight DL [redacted] at approximately 01:10 on 1 September [redacted] from Providence Airport to Atlanta. Unfortunately, I misplaced my light blue TECNO CAMON 20 PRO mobile phone during boarding, either at the check-in desk or at the scanning gate. Despite alerting the security staff and conducting a search, the phone was not found. I kindly request your assistance in checking if my phone was recovered that day. If located, please arrange for it to be sent to Nnamdi Azikiwe International Airport in Abuja, Nigeria. My name is S.A. Muhammad, and my boarding pass number for the Providence to Atlanta flight was [redacted], seat 27F Main 2. You can reach me at +[redacted][redacted] or via email at [redacted]. I appreciate your help and look forward to your prompt reply. Thank you.

I struggle with walking due to severe ankle and knee issues. I requested a wheelchair upon arrival in Detroit to help me get to my connecting flight to LA. However, no one was available to assist me. I had to hobble all the way from Gate B6 to Gate A22 within 20 minutes, causing me extreme pain. I am disappointed by the neglect I experienced in Detroit and am now unable to stand on my leg. I would appreciate appropriate compensation for this situation. You can reach me at [redacted]