Delta Airlines Customer Service Issues

Good morning, I am Carmela Valdriz Bacani. I am experiencing an issue with my 2 checked-in luggage. In Orlando, Florida, I checked in my luggage for a connecting flight to Amsterdam, then to Doha, Qatar, and finally to the Philippines. I was not given a claim stub for my luggage in Orlando as I was told to pick it up in Amsterdam. However, in Amsterdam, I wasn't able to collect my luggage due to not having a Schengen visa. As of now, I have yet to receive my luggage. Please provide me with the luggage claim stub from my initial check-in at Orlando to assist in tracing my luggage. Thank you.

Hello, I am planning a trip from Delhi to Calgary and am interested in your flight routing from New Delhi to Calgary via Seoul (9 hours 40 minutes) and San Francisco (2 hours 30 minutes). Could you advise if I need a transit visa for San Francisco airport and any other necessary documents? Also, I am curious if I will need to retrieve my luggage in Delhi and re-check it in Calgary or if it will be automatically transferred. Kindly provide me with all the necessary information regarding this itinerary and ticket availability for May 8th (flexible up to the 10th). Looking forward to your prompt response. Thank you, H.

I flew from Minneapolis to Dallas on March 15. Unfortunately, upon my arrival in Dallas, my baggage didn't arrive with me. I was informed that it would be delivered to my hotel, but when I checked the tracking information, it showed that it was delivered, yet I did not receive it. Despite contacting Delta customer service and explaining my situation, I have not received any response. Roadie claims they delivered the baggage, but I was not contacted or present to receive it. I am concerned as my important documents and valuables from India are inside. Please assist me with this matter. My file reference number is DLWDL12160, case number [redacted]2, and I have attached the Roadie tracking number. My ticket number is [redacted][redacted].

I have a medical issue and urgently need to return to the United States to see a doctor as there are no medical facilities in Liberia to help me. My flight from Ghana is on April 5th, but I cannot wait that long. Please contact me immediately. Thank you for your understanding. - Rose Boyce, Confirmation # H7TXEU.

Hello Delta, I wanted to reach out regarding an incident that occurred on March 20th at Boston Logan airport. Our flight from Cancun was delayed, causing us to miss our transfer flight to Amsterdam. Despite the inconvenience, Delta provided us with accommodation and a $90 meal voucher. Unfortunately, the meal voucher was misleading as it could only be used once, unbeknownst to us at the time. This led to confusion and extra expenses during our stay. We encountered issues using the voucher for breakfast the next day, resulting in $31.03 of unexpected costs. We appreciate the initial gesture of help but hope that Delta can address this situation with further compensation for the oversight. Thank you for your attention to this matter. Best regards, MvZ

Hello, I submitted a complaint on August 7, [redacted], and have not received a response yet. My Delta Comment/Complaint case number is [redacted]7. I understand that response times may be longer than usual. I appreciate your attention to my concern and thank you for working on a resolution. Feel free to reply to this email if you require any additional documentation or details. Your prompt assistance is greatly appreciated. If you require assistance before your flight, please review the provided options as the team managing this case cannot assist with pre-travel or active travel needs. Thank you, Mohammed B.

Subject: Urgent Request - Reservation Reinstatement Needed Dear Sir/Madam, I am writing regarding Case Number [redacted]4. Unfortunately, I mistakenly canceled my flight reservation PNR H53EEJ and would like to reschedule the flights. I intended to keep the flights from YUL to DWT to BNA on 5/2/23 in addition to the DFW to BNA flight. I am currently on hold on your international line seeking assistance. Please kindly reinstate my reservation as I did not mean to cancel it earlier. I can be reached at [redacted] on the PNW time zone, or alternatively, you can email me to confirm the reinstatement of my flights. Thank you for your prompt attention to this matter. Best regards, [Initials]

Yesterday, my flight departing from NYC was rebooked, including a connecting flight from ATL with flight numbers changing from [redacted] to [redacted]. Despite seeking confirmation of seating twice at the ATL desk and being informed they were not assigning seating, my app displayed my seating was secured, so I did not follow up a third time. Unfortunately, the connecting flight was delayed, and upon arrival in LV, I discovered my luggage was only ticketed for ATL. It is currently 2:51 am, and I am without my bags or a ride home until 3:30 am. While I received an email offering an extra 5,[redacted] miles, the situation has left me disappointed and inconvenienced, particularly as I am scheduled to work this morning.

Dear Delta, I recently contacted your customer service regarding an erroneous charge of $[redacted].70 on my credit card statement. My conversation with your representative was disrupted by loud background music that she couldn't turn off, leading to a frustrating hour-long call. Despite assurances of a refund, the issue was not resolved. The charge in question does not correspond to any ticket purchases, occurring four days after my transaction. These charges do not belong to me, and I request a refund to my credit card ending in [redacted]. The confirmation number for my tickets from Hartford, CT to Raleigh, NC on June 12 is GYPD3N for passengers P. and J. Agris. I urge Delta to promptly address this matter and credit back the $[redacted].70. I will not pay for this disputed charge until it is rectified. Thank you.

I made a reservation weeks ago and arrived at the airport. Unfortunately, my wallet went missing at the kiosk, containing my driver's license, debit card, and money. Despite the setback, I had to navigate additional security due to not having my ID, causing a delay. I requested assistance from Linda's agents to alert my gate and hold the plane, but upon reaching the gate, I encountered a delay as the agent seemed preoccupied with a lengthy phone call. After missing my flight, the agent provided limited options, rescheduling me for a flight arriving five hours later. I urgently need to reach Tucson before 4:00 due to personal circumstances regarding my father. Please assist me in finding an alternative flight from Oakland International Airport.

I am writing to inquire about the discrepancy in the SkyMiles credited to our account after a recent flight from Charlotte, NC to Tel Aviv with confirmation number HMAWMY. Our total airmiles flown were approximately [redacted] miles based on the seat monitor information for each leg of the journey. However, Delta only credited our SkyMiles account with [redacted] miles. Upon checking the internet, the total mileage for the trip was confirmed to be close to [redacted]+ miles. We kindly request the additional [redacted] miles be credited to our accounts. Additionally, I would like to note that our flights experienced delays totaling 12 to 13 hours. In light of this, we believe the extra [redacted] miles should be credited as hazardous duty pay. Thank you for your attention to this matter. -Ronald and Sandra Knight

Hello, I recently lost my red suitcase while traveling from Amsterdam to New York JFK. The file reference number is JFKDL38736, under the name Fischer Simon Maximilian. The tracking information shows that the bag is currently at the Baggage Service Office. Are they located at JFK Airport? I am scheduled to fly back to Germany tomorrow, Sunday, April 2nd. Can I pick it up there? Please hold it for me until I arrive tomorrow at JFK. Thank you for your prompt response. Best regards, Simon Fischer

Delta has unexpectedly canceled my flight that was scheduled to depart in 6 hours. They have rearranged our travel plans, splitting my family onto separate Monday flights with layovers. This change is not ideal as we specifically booked non-stop flights with selected seating two months ago. It’s concerning that even my children are not seated with us. I am adamant about being rebooked on flights for today. Upon checking, there are seats available on our original non-stop flight. This situation is frustrating, and I hope Delta can address this promptly.

I had a first-class flight from Newark to Minneapolis, then on to La Crosse, WI with flight number [redacted]. Unfortunately, my connecting flight to La Crosse was canceled due to bad weather in Minneapolis. Despite being informed of a delay to 4:22, I made it onto the flight. However, my luggage was left behind in Minneapolis. A friend spotted it at the baggage claim while retrieving her own. She informed the staff, who said they would attempt to transfer it to my flight, but it did not make it to La Crosse. I am hoping it will be on the 2:20 flight from Minneapolis to La Crosse today. Thank you.

I will be traveling from Oaxaca, Mexico, to Portland, Oregon, on April 4th with layovers in Mexico City and Los Angeles. During my layover in Los Angeles, I will be changing to Delta Airlines for the flight back to Portland. Aeromexico is not allowing me to purchase checked bags for me and my wife due to the two-airline itinerary. They advised me to contact Delta. Unfortunately, Delta's [redacted] numbers are not reachable from Mexico. Can someone from Customer Service reach out to me at [redacted]?

I have submitted my report for the second time. Trying to contact a Delta customer service representative for over two weeks has been a frustrating experience. My recent flight to Bangkok, Thailand on March 8, [redacted], with my brother-in-law resulted in our checked luggage being soaked with either water or another fluid. This unfortunate event left us without clothes and forced us to find a laundromat on our first day in Thailand, which is unacceptable. Our journey on an Exottica tour to SE Asia took us from Logan, Boston, to Detroit, Michigan (where our plane was de-iced, possibly where the incident occurred), then to Seoul, Korea, and finally to Bangkok. After spending 24 hours in the air, arriving to find our checked bags completely saturated was a major inconvenience. I am seeking answers as to why this happened and how Delta plans to compensate us for this ordeal.

In May, I will be flying into Oregon. Before I can check in, I need to fill out the contact tracing form. Since there is no direct flight from ZRH to PDX, I will have to take two flights. First, ZRH to AMS, and then AMS to PDX. I am unsure whether I should input the information for ZRH or AMS for the scheduled departure time and date. I want to ensure I provide the correct information to avoid any issues during check-in. Thank you in advance for providing clear guidance. Heinz Boeni

My spouse returned from a trip recently, and unfortunately, her luggage was lost. We were informed it was located and went to retrieve it, but faced difficulties as there was only one staff member available who was occupied with a flight. After waiting for almost an hour, we left without the luggage. Returning the next day, we encountered the same issue with no staff present. After seeking help from another passenger, we were directed upstairs to request assistance. However, we were sent back downstairs to the closed baggage claim area. Frustrated by the lack of assistance and parking constraints at the airport, I am unsure when I can successfully retrieve the luggage. It's disappointing, and I am considering requesting delivery to our home due to the ongoing issues at the airport.

Good morning, I am reaching out to seek guidance on how to reschedule my upcoming flights with Delta Airlines. My wife and I are traveling from BRU to JFK, then JFK to SDQ, and finally SDQ to JFK and back to BRU on May 19th. Last year on September 9th, we were at ZAVENTEM BRUSSEL airport intending to fly to SANTO DOMINGO via JFK with Delta Airlines. We encountered an issue with my ESTA document and were unable to board the plane. We later purchased new tickets for the same destination. Two weeks later, we reached out to Delta Airlines for assistance. The representative we spoke with sent three emails addressed to REYES Jhonny, REYES Sphonia (my daughter), and VILLANI Lucia (my wife). My wife and I would like to utilize our existing tickets for the rescheduled trip to SANTO DOMINGO on May 19th. I kindly request your help in facilitating this process. I appreciate your support in advance. Sincerely, REYES Jhonny.

On my recent trip from Vienna, Austria to Houston, Texas with a layover in Paris, France, I decided to bring back an extra suitcase. Prior to my flight, I checked your website, which indicated a Standard Check bag fee of $40. However, upon check-in, I was charged 85 EUR, equivalent to $94.35, considerably more than expected. I have all the relevant documentation to validate this discrepancy and am more than willing to provide it via email upon request. Thank you, Tina Chenier