Delta Airlines Skymiles Customer Service Issues

I have been attempting to contact a representative for several months without success. Despite submitting numerous online complaints, I have yet to receive any response. The issue is that my last name on my Delta SkyMiles account is misspelled, preventing me from using miles to purchase a flight due to discrepancies with my passenger information. The cost of the flight I am trying to book has significantly increased over time, but Delta has not been responsive, and I am constantly placed on hold for hours when I call. The lack of customer service from Delta is disappointing, pandemic or not. I urgently require assistance to correct my last name, book the flight, and possibly receive a voucher or points to compensate for the inconvenience caused.

I recently lost my mom, and we are arranging her funeral to be in the Dominican Republic. I tried to book a flight on June 20 using Skymiles to be there for her burial but couldn't find an available flight. I then tried for June 21 on Delta [redacted] departing at 8:30 am and arriving at 12:45 pm. I transferred my Skymiles and paid $[redacted], only to find out that the flight is not available. I urgently need to secure a booking for Delta [redacted] on Monday, June 21, [redacted], to make it in time for my mom's burial in the afternoon.

I have two SkyMiles accounts. The first one, #[redacted], has been active for years under the name Daniel R. Mueller, but I cannot access it due to a discrepancy in the account name compared to my passport, which is Daniel Robert Mueller Jr. As a result, I have not received mileage credit for my recent trips. The second account, #[redacted], is new and also under Daniel Robert Mueller Jr., but it has no credited miles. I am trying to merge both accounts to consolidate my mileage, but have been unsuccessful so far. Please assist me in resolving this issue. Thank you, Daniel Robert Mueller.

I have been waiting on hold for over an hour trying to get some guidance on traveling with my pet. As a responsible pet owner, I believe it's crucial to speak with a representative to ensure all necessary documents are in place for my dog's travel. Email responses won't suffice for these specific inquiries. Unfortunately, I am struggling to find someone from Delta who can assist me over the phone, which is quite frustrating. It seems their customer service is lacking or their call center is having trouble addressing customer queries effectively. The website doesn't make it easy to locate a contact number, let alone information on potentially upgrading my pet and I. I have been holding for 1 hour and 5 minutes, seeking the assistance I need.

I have a trip planned to Hawaii in November and reluctantly got vaccinated as required. Now, I'm learning I need a negative Covid test within 3 days of my flight too. Does Delta specify where I should get tested? Hawaii only accepts tests from specific locations, and the nearest one is a 3-hour drive away. For my trip from Pasco, Washington, my test would have to be during the last layover, likely at LAX. I'm concerned about meeting these requirements with all the hurdles. I'd appreciate any guidance on how to navigate this.

Hello, I flew from Rome to Atlanta in October and was disappointed by the requirement to keep the window shades down during the entire 10-hour daytime flight. I specifically chose a daytime flight to regulate my circadian rhythm. This made the experience very unpleasant for me, and I felt disoriented upon arrival. I understand the rule for night flights, but it seemed unnecessary during the day. I suggest having a designated area for passengers who wish to sleep or be in a dark environment instead. If this is a Delta policy, I may consider other airlines for future daytime flights. It would be great to receive a response on this matter. Thank you in advance.

I am currently on flight [redacted] to Houston and we have already experienced a 1.5-hour delay, with expectations of it being delayed for at least another 3 hours. This pattern of delays is concerning to me. Last Thursday, I was scheduled to fly from SLC to Fresno, and your plane was projected to be 3-4 hours late, leading me to take an alternate flight to Sacramento for my business meeting. The consistent delays and lack of reliability are impacting my time and finances. I have an important meeting scheduled for this evening, and these delays are disrupting my plans. As I will be traveling this route four times a month moving forward, I require a dependable airline. I need assurance that I will not encounter flight delays every week. If this cannot be guaranteed, I will have to explore other airline options. I am placing my trust in your hands to address this situation promptly.

Hello, I am encountering an issue with my Skymiles account due to the way my name is displayed. My full name is Jo Ann Soden, but when booking through Expedia, they only use my first name, Jo. This has caused confusion as there are various ways to spell Jo Ann. My DL Record Locator is GQ2T9M, and my upcoming flights are GJT/SLC/ANC on July 17th with a return on July 25th. To avoid any problems on this trip and future ones, could you please update my Skymiles account to only display "Jo" instead of "Jo Ann"? Additionally, I was unable to add my cell number ([redacted]) or email address to the reservation due to how Expedia books flights. Could this information be added as a note entry to my booking? Thank you for your assistance!

I have a question. Our flight tomorrow at 6 am PST to Minneapolis was canceled due to weather. We tried to change to tonight but were told we couldn't switch the flight at no cost because it was the day before our original flight. In the past, Delta and Air France have connected our flights to the day before. Is this information accurate?

On November 6th, my Delta Sky Miles account was hacked, and over [redacted],[redacted] miles were stolen. I have reported this to Delta and SkyMiles, but unfortunately, I have not received any response from them. I recently became a Platinum member and accepted the upgrade based on the promised mile rewards. I am hoping to find out if there are any plans in place to resolve this issue, or if I should consider canceling my account. I would be grateful for a phone call as I am a loyal customer who spends a significant amount with Delta, and I am disappointed by the lack of communication following the report of this fraudulent activity.

My spouse and I have a scheduled flight to Jacksonville, Florida on February 5th, [redacted]. The reservation is under confirmation number HIEB6L. We depart from Kansas City, MO at 10:40 AM on flight #[redacted] to Atlanta, then connect to flight #[redacted] to Jacksonville, both in 1st class. We wish to utilize our frequent flyer miles to cover the cost of the tickets. When I spoke with Nick from Delta, he mentioned he couldn't assist with the miles. My Sky Miles number is [redacted]. I will find my husband's Sky Miles number tomorrow. Kindly advise on how we can use our miles for this journey.

I have a flight scheduled for tomorrow with my wife. The confirmation numbers are G237SS under the name Caroline D Fulton and G22AYB under my name, C Edward Fulton. I am looking to upgrade both tickets to first class using either miles or money. I noticed there is only one seat available for an upgrade. If possible, I would like to secure two adjacent first-class seats side by side. Kindly contact me with the details. Thank you. - Ed F.

My wife, two children (5 years old and 21 months old), and I will be traveling from Abidjan to Savannah on Thursday night, December 30, [redacted]. I am interested in changing our final destination to Atlanta instead of Savannah. I understand that flight DL [redacted] is scheduled to arrive in Atlanta around 2:15 pm. I would like to confirm if we will be able to collect all our luggage in Atlanta. Our flight confirmation number is HJBVP3. The travelers are Herve Ekien, Anita Ekien, Marie-Lourdes Ekien, and Mathis-Shammah Ekien.

I flew with Aeroflot from LAX to Moscow and back in October [redacted]. I provided my travel documents to Delta for miles credit, but I only received credit for the flight from Moscow to LA, not for the initial leg from LA to Moscow. I have reached out to Delta customer service multiple times regarding this matter. Flight Details: Los Angeles (LAX) to Moscow (SVO) Aeroflot-Russian Airlines [redacted] Departure: Thu, Oct 14, 10:20pm Arrival: Fri, Oct 15, 8:10pm Airline confirmation: UVUJML (Aeroflot-Russian Airlines) Premium Economy (A) Flight duration: 11h 50m Moscow (SVO) to Los Angeles (LAX) Aeroflot-Russian Airlines [redacted] Departure: Sun, Oct 24, 6:40am Arrival: Sun, Oct 24, 8:50am Airline confirmation: UVUJML (Aeroflot-Russian Airlines) Premium Economy (A) Flight duration: 12h 10m

I recently received a Gold American Express card offering SkyMiles and a $[redacted] credit with a Delta purchase. On a recent Delta flight in late August, I tried to use the card for a drink purchase to qualify for the credit. Unfortunately, the purchase didn't go through because I had the card in my wallet. Following instructions from the stewardess, I made an online purchase from Delta on September 27, order number [redacted] totaling $23.03 through Icebox. Despite receiving the items, the $[redacted] credit hasn't appeared on my statement. I contacted customer service and spoke with badge number [redacted], who denied the credit since it was processed by Icebox. They insisted Delta doesn't use third-party companies. I then called Icebox, who confirmed they handle promotional products for Delta and mentioned similar complaints about missing credits. I am requesting the $[redacted] credit be applied to my account and for future purchases to clearly indicate Delta-Icebox to avoid confusion.

I believe I qualified for Diamond Medallion status on December 31, [redacted] as I exceeded the MQD and the MQM waiver amounts after spending over $[redacted],[redacted] on my SkyMiles cards. I have spent approximately 5 hours engaging with Delta representatives online to address this issue without receiving a resolution. After 3 hours of messaging, I was informed I would be transferred to a SkyMiles support representative, only to be disconnected. I am eager to attain Diamond Medallion status promptly as I use my SkyMiles cards almost exclusively and believe I have rightfully earned this status. Additionally, with many upcoming trips planned exclusively with Delta, obtaining Diamond status is crucial. I am hopeful for a prompt resolution on this matter. My name is Cathleen H., SkyMiles number [redacted], phone [redacted], and email [redacted]

I have been dealing with an issue regarding my Delta Sky Miles account for months. Unfortunately, I can't spend hours waiting on hold to speak with customer service. The problem is related to my daughter, Olivia Jane Coley, who used to have a Sky Miles account under her previous name, Olivia Jane Smith. She got married, and we need to update her name to Olivia Jane Coley. We've tried contacting Delta multiple times to resolve this issue before her upcoming international trip in April. My Sky Miles number is [redacted], under Martha Ann Smith, and I have an American Express credit card under Martha P. Smith. We've already sent her marriage license and birth certificate to Delta, but now they're requesting the same information for Sky Miles separately. We're confused because we thought they were the same entity. Her flight is from Atlanta to St. Lucia on 04/09/22, returning on 04/15/22. We urgently need an address or fax number to send the necessary documents to correct this before her trip. You can reach me via text at [redacted] during the day.

Hello, I'm Victoria Rhiner. I was attempting to adjust my flight to its original request but was unable to do so online. I initially reserved a flight from Appleton, WI to Johannesburg, South Africa for May [redacted] under Confirmation #HNL6ZN. I booked my ticket through Delta's website in July. I will be traveling with a companion. Due to changes from Delta that affect our schedule, I need to align my flights with those of my companion. She has managed to adjust her flights with her travel agent. To match our group of five traveling to Atlanta and then to South Africa, I need the following changes: 1) Modify my departure from ATW to a direct flight to ATL on May 10 at 5:50 am on DL [redacted], seat 12B if possible. 2) Keep my ATL to Johannesburg flight on DL [redacted] at 9:30 pm on May 10, seat 23B. 3) Correct the return from Johannesburg to the original date, May 28 on DL [redacted] at 10:55 pm, adjacent to my companion's seat 23J (likely 23H). 4) Book the May 29 ATL to ATW flight on DL [redacted] at 8:55 pm. I have purchased Delta Comfort for Domestic flights and Premium Select for International flights. Your assistance in ensuring our group travels together is greatly appreciated. Thank you, Victoria Rhiner

I've attempted to access my Skymiles account multiple times through text and chat without success. After a 40-minute wait online, I was disconnected, which left me dissatisfied. There are 77,[redacted] miles in my account that I intend to use for travel. Unfortunately, I forgot my password and after three unsuccessful attempts, I can't recall it. I also don't remember the answers to my security questions, resulting in being locked out. The only option left to verify my identity is through email, but the one on file is outdated. I've exhausted all self-help options provided. My current email is [redacted], phone number [redacted], and address [redacted] White Thorne Rd, Clovis, CA [redacted]. Please assist in resolving this issue, as I'm certain I'm not the only customer facing password or security answer challenges. Thank you, Betty Friedman.

Our 50th Anniversary Hawaiian Cruise has been cancelled for the third time, and we're disappointed. We've been saving our Delta Rewards for our flights to Hawaii and have First Class reservations for both of us round trip. Due to various cancellations, we're looking to reschedule our trip two or three weeks later to the 23rd or 30th of April, keeping the same travel days. However, we've noticed that the miles required for the flights have almost doubled for the new dates. We'd appreciate if someone could assist us in exploring any options available through Delta Rewards for our rebooking. Thank you. Susan and Scott H. Noblesville, Indiana