DailySale.com Customer Service Issues

My name is Ricardo A. Fernandez, residing at [redacted] Abbyhill Pl., Tampa, FL [redacted]. I can be reached at [redacted] or [redacted]. Last month, I purchased a SAMSUNG CHROME from you, with order number #[redacted]. Unfortunately, the item I received was defective; the USB port was not functioning, and the battery required constant charging as per a technician's advice. I reached out to return the Chromebook, and you refunded my payment to my VISA card. However, instead of a refund, you sent me a replacement Chromebook. I would like to return this and request a full refund as dealing with the return process is inconvenient and costly. I kindly ask for a prompt resolution to this matter. Thank you.

I upgraded to 2-3 days shipping and have not received my package yet. I placed the order on February 11, and it was shipped out by 2:30 AM. Despite paying extra for expedited shipping, the package has not arrived. I reached out via email, but no one has addressed my concerns. I regret paying extra for faster shipping when even standard free shipping would have taken five days. The false advertising is disappointing, and I am seeking a $20 refund for the expedited shipping. While I understand delays due to Covid, there was no mention of it affecting shipping times when I made the purchase decision.

I recently purchased garage lights. Upon receiving them, I realized they are much smaller than expected and do not emit as much light as I anticipated. The box even labeled them as MINI lights. The advertisement did not specify the size, leading to my disappointment. If you cannot provide the lights as advertised, I would like a refund. My order number is #[redacted]. Thank you.

I'm Larry N. and I purchased an Apple Watch with order number [redacted] in February. The first watch I received was too scratched for my liking, so I returned it using the provided postage. The replacement watch I got was even more scratched. I reached out to Daily Sales, but heard nothing back. I used the same postage to return the second watch. However, After Pay is now claiming my payments are late due to this issue. They said I was refunded, but I haven't seen any money back, and After Pay is still charging me. I really need assistance with this situation. Thank you for your help.

I would like to return the Samsung Chromebook. I encountered difficulties with the return process as I missed the small print indicating the return policy. Although I received a shipping address, my printer was not functioning and I didn't save the return slip. I later tried to return the item and was unable to do so. After emailing about the return, I was asked for more information, which I promptly provided, but have not received any further communication. It has been over 30 days since I received the Chromebook. I contacted PayPal about the issue since I couldn't return it on the website. The Chromebook I received was broken and couldn't be charged. I would like to either exchange it or receive a refund. I appreciate your prompt response. The item number is #[redacted]. Thank you.

Dear Concerned, I am writing to report an issue with an order of Apple Watches placed by my wife. Although most of the items were delivered, there is one watch missing from two separate orders. The specific order number for the missing watch is [redacted]. We have attempted to contact Daily Sale by phone, but have been unsuccessful in finding a valid number. Kindly reach out to us at your earliest convenience to resolve this matter. Thanks, A. Mora Phone: [redacted] Email: [redacted] J. Beltran Phone: [redacted] Email: [redacted]

I recently made a purchase from the jewelry department at Daily Deals, but unfortunately, my order has not arrived. An amount of $47.99 was charged to my debit card for this transaction. I previously made a purchase in June and received it promptly within 3 days, so this delay is concerning. Furthermore, I have noticed a fraudulent order for a cell phone on my account that I did not make. I am disappointed by the lack of contact information for your company. I insist that the amount charged to my card be refunded immediately. I will report this issue to the Credit Bureau, Federal Trade Commission, and the Attorney General if necessary. Please credit the amount back to my debit card promptly and provide me with a timeline for when this will be done. Your cooperation is greatly appreciated, as I am disheartened by this experience and will not continue to engage in further back-and-forth communication regarding this matter.

I bought an iPad from dailysales. I used it for a few hours, but without a user guide, I struggled to understand how to operate it. Despite numerous attempts to reach out via email and chat, their customer service has not responded to help me return the item. When I attempted to initiate a return online, I accidentally selected "Yes" to having personal information on the device instead of "No," and now dailysales refuses to accept the return because of this error. I am extremely frustrated with their service and need them to resolve this issue promptly. This has been the worst customer experience I've ever had.

I bought a Dyson V11 cordless vacuum from DailySale on June 21, [redacted] for $[redacted].28. I got the vacuum on June 29, but it had issues. I returned it on June 30 due to a broken switch and constant freezing during use. The replacement had the same switch issue and didn't work at all. DailySale doesn't permit returns on exchanges, and I haven't had a response after reaching out to their return desk. I'm seeking a complimentary return label to send back the faulty replacement vacuum. Once it's returned, I'm looking to receive a full refund of $[redacted].28 without any additional charges.

Hello, I am Pamela Porter and I have been a loyal customer of dailysale.com for a while now. I have encountered an issue with one of my orders that has not arrived for over a month. The order was placed on July 20th, [redacted], and though the tracking indicates it was delivered to my address, I have not received it. I am unable to find a contact number to call for assistance, so I am requesting help through this online platform. The item in question is the rechargeable LED spotlight flashlight-XL, with an order number #[redacted], tracking number YT[redacted][redacted], shipped via Yun Express. I ordered two of these flashlights. I kindly ask a member of the team to promptly reach out to me regarding this matter. I can be contacted at [redacted]. I appreciate the service provided by dailysale.com and look forward to a resolution. Thank you.

I received a text about the iPad 2, selecting the 64GB option. When attempting to purchase, my payment method failed. Following a text from Madison offering a 5% discount and providing a link, I clicked on it. Instead of directing me to the purchase, it took me to the payment page where I mistakenly paid $55, anticipating the 5% discount for the 64GB model. However, the invoice shows I was charged for the 32GB version. Despite requesting multiple times within an hour to cancel the order through support and Madison, the confirmation was sent that the 32GB iPad is on its way, overcharged from the original $45 price. I used PayPal for the purchase and have informed them about this dispute and refusal to pay. Please cancel this erroneous order.

I purchased an iPad from DailySale recently, but I need to return it because it's outdated for my business needs. I received the item a few days ago, but I'm having trouble contacting DailySale via phone or email. I just want a refund. I attempted to return the iPad, but the website asked if I reset it to factory settings. I confirmed that I did, and it then said I couldn't return it. When a DailySale agent reached out to me, they provided a return link that I already tried using on the site to no avail. They advised me to apply a factory reset, which confuses me. I've emailed them about the issue but haven't received a response. Both the website and the agent's link seem ineffective for returning the iPad, leaving me unsure of what to do next. Thanks, A.

Order #[redacted]: I am returning an item for a different one. I tried to use a different card but did not have enough funds due to the hold of the return amount. The hold was placed on both cards I used. Please release the hold on one of the cards. I am unable to print the return tracking number as the site cannot be reached. It says the shipping instructions have been emailed to [redacted], but I did not receive this email. Can you please send the return information to this email address? Thank you.

I bought $[redacted].50 worth of mystery box gifts, but instead received a lot of jewelry. This wasn't what I expected and I had planned to use them at a party. Unfortunately, I now have to return these items. I paid with PayPal and will inform them of the return. I will have the postage numbers ready when you email me later today. I ordered 2 boxes at $53.50 each and will be sending everything back. Please let me know if you need any other information. Thank you, Eugene J. Miller. Address: [redacted] Butte Street, Belle Fourche, S.D. [redacted].

I received order #[redacted] for an iPad, which arrived with a personal scratch on the back labeled "Tribble" that was not disclosed in the listing. Disappointed, I have not even powered on the device as it did not meet my expectations. While attempting to process a return, I mistakenly clicked the wrong option in frustration. I have been trying to contact customer service through the website chat option to no avail, as the company provides no phone number for assistance. I would appreciate help with returning the item and receiving a refund. You can reach me at [redacted]

I recently sent an email to [redacted] and am looking for a response. I placed an order (#[redacted]) on December 19, [redacted] for two Apple Watch Series 3 GPS + Cellular models. We discovered that these watches require an Apple Watch interface, so I need to return them. My son, J. L., has already ordered two Apple Watch Series 4 GPS + Cellular as replacements from your website. He placed the order on Christmas day due to concerns about availability. I checked your website but was unsure about the return process, which seemed to require sending the watches back separately. I would appreciate some guidance on how to proceed. If needed, please contact me at [redacted] or via email. Thank you, T. Little

I ordered two laptops for my toddlers for Christmas, but the packages never arrived despite being marked as delivered. The postman claimed they handed them to an individual. This was really disappointing as these were meant for my 3 and 5-year-old children. I worked hard to afford these gifts. To make up for it, a coworker kindly bought them toys from a local dollar store. I feel like I deserve a reimbursement for the undelivered items. The post office refuses to help, so I hope someone can assist. There seems to be discrepancies in the delivery times provided by the post office, and I can't shake the feeling that something isn't right. My order number is [redacted].

I've previously sent an email, but I want to ensure you have received it. I've been waiting for a watch I ordered from your company for over two weeks now, and I'm quite upset about the delay. I contacted UPS multiple times, and they mentioned it was scheduled to arrive on January 4. However, there have been no further updates, and it seems to be lost according to them. This has been the most disappointing service experience for me. I had planned on being a regular customer, but this incident has made me reconsider. I hope you can address this issue promptly and efficiently. The watch was meant to be a birthday gift, and it still hasn't arrived even a week after the birthday. I don't require store credit, as I rarely use this app. I simply want to locate my package and perhaps receive a partial refund. Thank you.

Issue with Order #[redacted]: The 14k gold & CZ Huggie Hoop Earrings arrived with a broken clasp. The return label included was incorrect, stating a different item. There was an additional return label for a Tungston Carbide Ring that was not ordered. Two items in the order were missing: 1. USB Defender Data Blocker 2. 4 in 1 SD Memory Card Reader and Adapter. Requesting credit for the broken earrings and delivery of the missing items. Paid $60.34 for the order. Order #2 Issue from 5 months ago, Order #[redacted]: Paid $44.18. Items never received: 1. Deluxe Hurricane Spin Scrubber, 2. Universal Battery Cell Tester, 3. Women's Flowy Tank Top Summer Sleeveless Loose Fit Pleated Tunic Shirt in green (small size). Seeking delivery of the missing items or a full refund.

I've been trying to return an iPad and a sapphire bracelet. The iPad is prompting for a sim card which is not necessary. I've reached out multiple times for a return label with no success. After being offered a different solution and uploading pictures as requested, I still haven't received a return label. The iPad doesn't function as advertised and can't update past version 14.1. Additionally, the bracelet doesn't have the shine depicted in the ad. The return portal is not working properly, redirecting me to the shopping page. I just want a refund and to return the products, but there's no return information on the package. I feel ignored and mistreated, especially after using a payment service like Afterpay. If this isn't resolved soon, I might have to escalate this issue further. Can someone please assist me promptly?